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Volunteer Information Meeting Volunteer Roles in Newcastle

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Remote
Unpaid role, expenses paid
Voluntary
Job description

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for volunteers from a range of backgrounds to support the webchat facility of our Advice and Information Service. With your support we will be able to make a difference to more people who are affected by mental illness.

You will receive training and regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.

About the service

Our Advice & Information Service provides practical advice and information to our clients. Our team receives phone calls, e-mails, webchats and letters from people with mental illness, their families, employers and professionals.

What you will be doing as an Advice & Information Volunteer

You will use a computer or laptop to chat with clients and provide simple advice or information via webchat. You will also record information.

Common topics that our service provides advice on are:

  • Mental health conditions and symptoms
  • Living with mental illness
  • Discrimination
  • Police, courts and prison
  • Mental health laws
  • Rights and restrictions
  • Support for carers

What will make you a great fit for this role?

We are looking for people 18 or over who are committed, reliable and able to communicate well with people from different backgrounds. You must be able to use the following:

  • The internet
  • Microsoft word
  • Microsoft outlook
  • Microsoft teams

You must also own a computer or laptop and have access to the internet. Unfortunately, we can’t provide these.

Maybe you:

  • Have lived experience of mental illness
  • Care for someone with a mental illness
  • Are gaining experience for employment
  • Are a retired health professional
  • Want to make a difference to the lives of people with mental illness

How do we select our volunteers?

We will read through the information you include on your application form and we will invite suitable applicants for an informal discussion, which will take place online. Following the discussion, you will complete a few quick computer-based tasks.

When is the informal discussion?

We will be looking to meet you online around mid August 2024.

Will there be training provided?

You will be given self-directed training with remote support from our friendly team on the following areas:

  • Research skills
  • Managing clients via webchat
  • Providing advice
  • Dealing with clients at risk of harm
  • How to use our systems

The above training will take you about 15 hours to complete in total.

You will also need to complete a few short e-learning courses as part of your training with us. E-learning courses take between 30 mins – 1 hour to complete.

You will also have access to our service specific training on topics such as:

  • The Mental Health Act/ Mental Capacity Act
  • The Care Act
  • The Equality Act
  • The Mental Health System

What are the time commitments?

At present our webchat facility is open between 10:00am – 1:00pm Monday to Friday.

Each shift generally runs from 9:30 – 1:30 to allow time to get settled before a shift and tie up any loose ends at the end of a shift.

We would like a commitment from you of at least 1 shift per week.

There may be periods when we ask you to support our team outside of these times to allow for meetings or training sessions.

When does it start?

We are looking to recruit volunteers to begin training at the end of August 2024, with the intention of starting to liaise with clients in September 2024.

You won’t be able to start with our service until we have received a satisfactory Basic DBS check, and verify you are allowed to volunteer in the UK.

When is the closing date?

The closing date is Sunday 28th July 2024. We may close the vacancy early if we receive a high number of applications.

Where is it based?

You will be based at home. This means we can accept applications from all over England.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this

Posted by
Rethink Mental Illness View profile Company size Size: 501 - 1000
Posted on: 11 July 2024
Closing date: 28 July 2024 at 12:02
Tags: Advice / Information,Customer support,Mental Health