It Administrator Volunteer Roles in Bristol

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.
• Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.
• Attending events as a key SSAFA representative.
• Providing timely reports and information to SSAFA’s central office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.
• Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.

The skills you need

• Motivating leadership with an ability lead a team of volunteers.
• Friendly and approachable
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.
• Support and friendship from your local SSAFA branch and the wider SSAFA community.
• Use your skills, knowledge, and life experience to benefit others.
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

We are looking to appoint a committed and experienced bid writer who is able fundraise through applying for grant funding to support our organizations functions at this key stage in our development.

Role of the Senior Bid Writer:

• To work with management across the organization to align grant funding applications with funding requirements and to ensure the correct information is being provided
• To write funding applications 
• To guide more junior volunteers in completing funding applications 
• To support the fundraising efforts of the organization to support the goals of Youth Advantage UK 

Role requirements:

• Experience in bid writing 
• Good English literacy skills
• Excellent IT skills 
• Ability to work as part of a team

A Little About Us!

Youth Advantage UK is a research-led, un incorporated un registered charitable organisation. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, events. We promote and empower change.

Why we need you!

Youth Advantage UK are in our early stages but are growing and looking for volunteers to help achieve our aims to become a registered charitable organisation. Your skills and expertise are what we need to continue to grow. Without our volunteers we cannot grow and appreciate those who apply with us!

What we offer!

Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organisation who is looking to help young people in the UK.

Role Description

Your primary responsibility is to support Nightlines through the creation of training packages and guidance on topics relevant to Nightline volunteers. 

This could include training packages or guidance on various mental health issues, abusive callers, or answering contacts via email or instant messenger. 

The packages you develop will likely take the form of training sessions, which can be given to individual Nightlines to deliver to their own volunteers, or can also be delivered by Training Packages volunteers directly to Nightline volunteers.

You will sit within the Training Development Branch of the Training Team. The Training Team provides support to Nightlines on all matters related to Training, including giving feedback and guidance on training structure and content, the provision of training packages, facilitating good practice sharing, as well as more tailored support.

The other Training Team branches are Training Support and Training Review. Your line manager would be the Training Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.

Duties and Responsibilities

• Develop training packages and guidance documents on topics relevant to Nightline volunteers

• Ensure Nightlines can request training packages and guidance from the list of available packages and are provided with these resources

• Deliver training packages to Nightline volunteers upon the request of Nightlines or at events held by the Nightline Association

• Gather feedback from Nightlines regarding the quality of support they have received and any services or training packages they would like the Team to offer in the future

Essential Experience and Skills

• Ability to produce clear and informative training resources

• Ability to confidently deliver training sessions virtually and in-person

• Ability to work as part of a team and independently

• Excellent written and oral communication skills

• Highly developed organisational skills

• Previous experience of delivering training resources related to mental health or listening skills

Desirable Experience

• Previous experience of delivering and designing training resources related to mental health or listening skills

• Previous experience delivering and/or designing training within a Nightline or a similar helpline or organisation

• Previous experience working remotely in a team

• IT proficiency and previous experience working collaboratively in a Google Drive environment

We are seeking to recruit an enthusiastic, fast learning intern to join our growing team at Human Appeal; helping us to research projects, review HR reports, and complete qualtiy checks for our overseas offices to identify the support needs of our staff in the field who are delivering the projects on the ground.

Main tasks include:

• Provide generalist support for the entire recruitment cycle including but not limited to; interview bookings, JD/JP drafting, advertisements, longlisting, coordination with managers or candidates, reference checks, etc.
• Support HR L&D initiatives including orientations, trainings, workshops etc.
• Ensure proper HR file documentation and file management to audit standards.
• Conducting HR quality checks via routine spot checks and maintain HR trackers.
• Compiling HR exec summaries or reports.
• Undertaking research projects and supporting HR project implementation when requested.

Knowledge/Experience/Skills required:

• Ideally studying towards or completed a Bachelors degree, preferably in HR.
• A good understanding of humanitarian relief
• Effective written and oral communication skills in English and Arabic a bonus.
• Basic IT Skills (Excel, Outlook, Office 365, One drive, TEAMs)
• Ability to work well in a diverse virtual team
• Problem solving skills
• Cultural awareness and understanding of globalisation

Benefits of volunteering with us:

• Experience of operating within the HR division of an international charity
• Opportunity to develop knowledge and skills in International HR Management
• Excellent support as part of a friendly team
• Excellent training opportunities
• Offer to provide references after 3 months of volunteering
• Support in developing your CV (should you want it)
• Opportunities to take part in Human Appeal local events

Learning & Development:

To enable you to take part in this opportunity Human Appeal will provide:

• A detailed induction to provide you with an overview of Human Appeal
• Training and shadowing providing all the information and skills needed to fulfil the role
• A dedicated member of staff to provide ongoing support and supervision
• Payment of “out of pocket” expenses in line with Human Appeal’s expenses policy
• A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Role Description

Your primary responsibility is to work towards increasing the knowledge the Nightline Association Training Team has of the Training methods used by all Nightlines and to utilise this to improve the support the Training Team can offer to Nightlines.

Historically, the Training Team has relied upon the experience and knowledge of its own volunteers to give a picture of how Nightlines across the UK and Ireland undertake their training and recruitment processes, including any similarities and differences in how they operate. The Training Review Branch of the Training Team aims to reduce the reliance on individual volunteers’ knowledge, by collating information from Nightlines and other Nightline Association Teams, in particular the Quality Assurance Team, to create a centralised resource that gives an insight into the training methods of all Nightlines. 

As this is a newly created branch of the Training Team, you will have the opportunity to contribute to shaping the branch's operation.

You will also be expected to provide feedback on the structure and content of Nightlines’ training, based on your previous experience and any knowledge you gain in this role.

You will sit within the Training Review Branch, within the Training Team. The role of the Training Team is to provide support to Nightlines developing their training practices, and provide options and advice to any member Nightlines. The other Training Team branches are Training Support and Training Development. Your line manager would be the Training Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.

Duties and Responsibilities

• Collate information from both Nightlines and the Nightline Association with regards to training methods across all Nightline services

• Produce clear, easily navigable resources that outline the training methods used by all Nightline services

• Communicate effectively with Nightlines and explain the purpose and benefits of the Training Methods Branch’s work

• Review and provide feedback on the structure and content of a member Nightline’s training, at the request of the Nightline

• Work collaboratively with other Training Team branches and Teams within the Nightline Association

• Work with the Quality Assurance Team to review the Training section of the Good Practice Guidelines

• Gather feedback from Nightlines regarding the quality of support they have received and any services they would like the Branch or Team to offer in the future

Essential Experience and Skills

• Previous experience facilitating training within Nightlines or a similar organisation

• Highly developed organisational skills

• Ability to work as part of a team and independently

• Excellent written and oral communication skills

• Ability to produce clear, easily navigable information resources

Desirable Experience

• Previous experience within a Nightline and/or the Nightline Association

• Previous experience facilitating and organising training within Nightlines or a similar organisation

• Previous experience collecting information and/or data on a large scale and putting it into a digestible format

• IT proficiency and previous experience working collaboratively in a Google Drive environment

About Upendo Tena Initiative

Upendo Tena Initiative was set up in 2019 and officially registered as a National NGO in Kenya in 2023. We aim to enhance gender equality, to combat child exploitation and to raise awareness of mental health and well-being throughout Kenya, whilst supporting children to understand and access their fundamental human rights. Gender-based violence, inequality, trafficking & exploitation, harmful cultural practices, poor mental health, and a lack of trauma-informed support, continue to be significant concerns facing children and young people.

Our innovative hands-on workshop programme is delivered in a variety of settings across Kenya, including in both primary and secondary schools, in children’s rescue centres and in provisions for children and young people with special educational needs and disabilities. Our workshop sessions are tailored to the particular needs of the community/group of children and young people. We have adapted our programme to specifically meet the needs of those with additional needs and/or disabilities to ensure that our programme is accessible. We also adapt our topics and area of focus depending on the identified gaps and needs that arise in individual counties and communities.

We currently work with children and young people from the age of 8 – 21, or up to the age of 25 for young people who have special educational needs and/or disabilities.

You can read more about our work on our website.

Additionally, our LinkedIn and social media platform can be found: @upendotena

Role description:

As an NGO we are able to reach numerous children, young people and communities each year through our bespoke workshop programmes, thanks to the generous donations we receive from members of the public. As a small NGO, we are hoping to build a network of fundraising volunteers, where each volunteer can put their individual expertise to use and can also develop new skills and experience.

The fundraising remit is quite wide and so we can be flexible regarding how volunteers would like to provide support. Our fundraising volunteers can have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to expand the reach of our workshop programmes. There is also the opportunity for fundraising volunteers to develop fundraising strategies and take a lead on grant proposals and applying for funding, if this is an area of interest. We welcome any knowledge of the fundraising sector within our team!

What are some of the things we are looking support with?

· Planning fundraising events and activities such as; cake sales, summer/winter fetes, quizzes, raffles, clothes swaps, car boot sales, disco’s/parties, sporting activities (e.g sponsored bike rides or marathons), games nights, auctions etc. Any ideas you have would be very much encouraged and appreciated.

· Contacting businesses and organisations that may be willing to donate (monetary, physical or systems based donations).

· Contacting nurseries, schools, colleges or other businesses and organisations to raise awareness of the work of Upendo Tena Initiative and ask them if they would be interested in hosting/partaking in fundraising activities for us.

· Researching for any upcoming grants or funding opportunities that Upendo Tena Initiative may be eligible to apply for.

· Supporting with the applications for relevant grants and funding opportunities.

· Providing the treasurer with information on funds raised from fundraising events etc.

· Promoting the work and values of Upendo Tena Initiative.

· Following both internal and external policies and guidelines and ensuring licences and permits are obtained for any fundraising events.

What are the benefits?

· A chance to be part of a small start up NGO with the opportunity to shape the direction of the fundraising team.

· Join a vibrant and passionate team.

· Meet new people and be part of a dedicated group of volunteers.

· Develop new skills and expand your knowledge.

· Regular 1:1’s and support from one of our Board Members.

· Training opportunities.

What are we looking for in a Fundraising Volunteer?

· Strong communication and interpersonal skills.

· Team player.

· Willingness to learn.

· Openness, honesty and transparency.

· Experience or interest in organising events and/or applying for funding opportunities.

· Strong admin, IT and organisational skills.

· Confident and able to work on one’s own initiative but within an agreed brief as part of a team.

· Reliable and dependable.

ABOUT THE ROLE

The Marie Curie Companion Service is a professional service provided by trained volunteers who offer one-to-one companionship and support to people with a terminal illness and their families. The service would not be able to reach those most in need if it was not for the commitment and hard work of the volunteers delivering the service.

Companion volunteers provide companionship and emotional support, practical support, short breaks for carers and help with signposting for information and support.  These sessions can take place both in person and over the phone.

WHAT YOU WILL BE DOING.

Your role will include some of, but not be restricted to, the following tasks:

• Carry out weekly visits with the person(s) you’re supporting, as agreed with the Volunteer Co-ordinator. This could be in a variety of settings, e.g. family home, a care home or in the community.
• Provide one-to-one companionship and support. For example: 
• Offering a listening ear and spending time engaging in every-day conversation, activities or hobbies with the person you are supporting. 
• Driving clients to pre-arranged health or social care (e.g. to medical appointments) or taking short trips out. 
• Helping with small, daily tasks, e.g. making tea or accessing the internet. 
• Allowing carers to have a short break. 
• You may be supporting your client’s family or carers before or 

during bereavement.  This may involve offering emotional 

support, signposting to relevant local support services or finding out 

information as requested 

(This is only an outline as support will vary according to individual needs. Companion 

volunteers do not provide nursing or personal care, or offer counselling or advice)

• Keep your manager informed of any changes to the situation, or any significant happenings in connection to the person you’re supporting and/or their family, either in person or by phone 
• Submit regular visit reports to your manager and update relevant computer systems as required 
• Be reliable and committed to regularly spending time with someone and offering support
• Attend individual sessions with your Volunteer Co-ordinator, training and group events as required 
• Represent the Marie Curie Helper service positively to those using the service

THE SKILLS/EXPERIENCE YOU WILL NEED.

• Commitment and reliability - able to keep appointments and volunteer for about 3 hours a week 
• Patience, empathy and emotional stability 
• An understanding of the importance of confidentiality 
• Respect for an individual’s privacy, dignity and independence
• Willing to be flexible to the needs of the individual
• Ability to operate within the boundaries of the role 
• A friendly and sensitive approach with strong skills around building rapport and empathy
• Excellent listening skills and an ability to build a rapport with others 
• Respect for individuals, regardless of their disability, ethnicity, marital status, pregnancy or maternity, gender, sexual orientation, religion or faith, or gender reassignment

WHAT YOU CAN GAIN FROM THIS OPPORTUNITY.

• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses

WHAT WE ASK OF YOU.

• To provide two references from non-family members and other relevant documents related to the role
• To keep to all the charity’s policies and guidelines 
• To complete an induction and any training related to the role
• Complete mandatory training and role related renewals, as requested

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment.  Marie Curie will treat all volunteers fairly and with respect.  We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment.  We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

ABOUT US

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Rape Crisis South London (RASASC) works in partnership with Rape Crisis England and Wales on the 24/7 Rape and Sexual Abuse Support Line. Support line volunteers provide telephone support, information and signposting to survivors of sexual violence aged 16+ across the country. We are open 24 hours a day. Shifts are 3 hours long and volunteers can choose which shift to sign up to, to fit in around any other commitments. We provide all our volunteers with an accredited training course from the Open College Network. For this next round of training we are actively recruiting women who are available to attend training during week days. All our training is online, and you can volunteer from home providing that you have a private quiet space to take calls in. The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.