Individual support volunteer volunteer volunteer roles in Manchester
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building safe, inclusive, and transformative communities? Tell My Truth and Shame the Devil C.I.C. is seeking a committed Community Engagement & Moderation Manager to join our founding volunteer team. This pivotal role ensures that our membership ecosystem and community spaces are welcoming, safe, and structured to empower survivors, young people, and marginalised communities while fostering accountability and collective growth.
As Community Engagement & Moderation Manager, you will lead the strategy and day-to-day management of all member-facing spaces, ensuring they operate smoothly, safely, and in alignment with our values-led, anti-capitalist mission. You will work closely with the Technical Systems Liaison, Platform Engineers, and Membership Director to implement moderation systems, engagement strategies, and support processes that strengthen participation, collaboration, and trust across our community.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience in community management, engagement, or moderation across online, in-person, or hybrid environments
- Practical understanding of safeguarding principles, boundary setting, and appropriate responses to risk, harm, or vulnerability
- Knowledge of conflict resolution, ethical moderation practices, and proportionate responses to challenging behaviour
- Strong communication skills, with the ability to engage clearly, empathetically, and assertively with diverse audiences
- Demonstrated ability to handle sensitive issues with professionalism, discretion, and emotional intelligence
- Strong organisational skills, including accurate record-keeping, documentation of interventions, and tracking outcomes or trends
- Ability to balance approachability with authority, maintaining trust while enforcing community standards
- Confidence working collaboratively with leadership, technical teams, and safeguarding leads
- Commitment to inclusion, fairness, transparency, and community wellbeing
Desirable / Can Be Developed
- Competence in using digital tools, social platforms, or community management software (e.g. forums, moderation dashboards, reporting systems)
- Ability to work with engagement metrics, reports, and qualitative feedback to inform decision-making
- Experience supporting onboarding or training of members, volunteers, or staff in community guidelines and processes
Qualifications
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Formal qualifications in community development, social work, youth work, or related fields are welcome but not required; equivalent professional or lived experience is valued
Main Responsibilities/ Key Duties
- Responsible for nurturing a positive, inclusive, and well-governed community environment across online and offline spaces. Ensuring members feel welcomed, heard, and protected, while upholding organisational values, safeguarding standards, and community guidelines.
- Develop and implement engagement strategies that encourage active participation, collaboration, and a sense of belonging among members. Supporting discussion spaces, events, campaigns, and feedback mechanisms that reflect the diversity of the community and promote respectful dialogue.
- Monitoring and moderation of community interactions. Oversee online platforms and relevant offline spaces to ensure behaviour aligns with safeguarding policies, codes of conduct, and organisational values. Identifying harmful behaviour, addressing breaches proportionately, and escalating concerns in line with safeguarding and risk management procedures.
- Respond to member queries, concerns, or conflicts in a timely, professional, and sensitive manner. This involves active listening, de-escalation, clear communication of boundaries, and fair resolution of disputes, ensuring members feel supported while maintaining community standards.
- Work closely with technical and operational teams to support the implementation and effective use of moderation tools, reporting systems, and engagement metrics. Contributing to the refinement of workflows for reporting concerns, tracking incidents, and measuring participation and sentiment.
- Support the onboarding and orientation of new members, volunteers, and staff into community platforms, systems, and protocols. This includes communicating expectations, safeguarding responsibilities, and available support resources to promote confident and informed participation.
- Accurate documentation is key. Record engagement activities, moderation actions, member feedback, and emerging issues to inform transparency, accountability, and continuous improvement.
- Working collaboratively with leadership, contribute to the development and review of community policies, moderation processes, and training materials that strengthen safety, wellbeing, inclusion, and shared culture. Analyse engagement trends and feedback to recommend improvements, innovations, and preventative strategies that enhance the overall health of the community.
What This Role Offers You:
- Leadership experience in building and sustaining safe, inclusive, and impactful communities.
- Personal growth through hands-on engagement with vulnerable and marginalised populations.
- Opportunity to directly shape the culture and systems of a pioneering, values-led CIC.
- The satisfaction of enabling community voices, supporting survivors, and fostering meaningful social impact.
What This Role Is Not For:
- Individuals seeking purely administrative work, financial reward, or traditional corporate structures.
- Those unwilling to enforce and uphold safeguarding policies and community guidelines.
- People expecting pre-defined, hands-off responsibilities—this role requires active engagement, problem-solving, and responsive decision-making.
If you are ready to lead, shape, and safeguard a transformative community that empowers survivors and marginalised voices, we want to hear from you. Apply now and become a key architect of meaningful social change.
A Final Word
Community is built on people, not platforms.
Trust grows through fairness, consistency, and care.
Privacy protects wellbeing and dignity.
Respect, empathy, and clear boundaries are what keep communities safe and connected.
The client requests no contact from agencies or media sales.
Thank you!
SLOW, an award-winning charity supporting bereaved families, is excited to welcome an experienced Chair to lead our Board of Trustees, when our current Chair retires in June 2026. The appointee will be tasked with moving the organisation to the next level in delivering the sustainable growth of its bereavement services.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About QuilomboUK
QuilomboUK is a forward-thinking organization dedicated to fostering diversity, equity, inclusion (D&I), and social justice. Through our People First approach, we aim to create workplaces where every individual feels respected and empowered. Join our remote team to play a vital role in ensuring seamless HR operations that uphold our values and compliance standards.
Role Overview
As a Talent Administrator, you will be the backbone of the Talent Advisory team, ensuring smooth HR processes, meticulous record-keeping, and compliance with legal and organisational standards. Your work will focus on exit procedures, HR documentation, administrative support, and data protection, enabling the team to operate efficiently while advancing QuilomboUK’s mission. This role is perfect for an organised, detail-oriented professional who thrives in a remote environment and believes in the power of equitable systems.
Key Responsibilities:
Exit Procedures & Offboarding
- Manage end-to-end exit processes for resignations, retirements, and contract conclusions, ensuring a respectful and consistent experience.
- Conduct exit interviews (virtually), document feedback, and share insights with the Talent Advisory team to identify trends and improve retention.
- Collaborate with Legal, IT, and managers to ensure the timely return of equipment and access revocation.
HR Records & Compliance
- Maintain accurate and up-to-date HR records (digital and physical), including contracts, right-to-work documents, and visa expiry dates.
- Prepare audit-ready documentation for internal and external compliance reviews (e.g., GDPR, ISO standards).
- Track and renew right-to-work checks, visas, and other legal requirements, flagging expiries proactively.
Administrative Support
- Assist the Talent Advisory team with administrative tasks, including drafting ER case correspondence, updating HRIS data, and generating reports.
- Manage HR system updates (e.g., employee status changes, promotions) and ensure data integrity across platforms.
- Coordinate team calendars, meetings, and training sessions to optimise workflows in a remote setting.
Data Protection & Security
- Serve as the first point of contact for data protection queries, ensuring compliance with GDPR and company policies.
- Train employees and managers on the secure handling of sensitive HR information in a remote work environment.
- Monitor access permissions to HR systems and escalate potential breaches to the Manager: Talent Advisory.
Qualifications
- Experience: 1+ years in HR administration, data management, or a similar role. Exposure to remote work environments is a plus.
- Skills:
- Exceptional attention to detail and organisational skills.
- Proficiency in HRIS platforms (e.g., BambooHR, Workday), Google Products, and virtual collaboration tools.
- Strong written communication skills for drafting policies, reports, and employee correspondence.
- Knowledge:
- Understanding of GDPR, UK right-to-work requirements, and fundamental employment law.
- Familiarity with D&I principles and their application to HR processes.
- Alignment: Passionate about QuilomboUK’s mission and commitment to equitable, transparent systems.
Personal Attributes
- A meticulous problem-solver who takes pride in accuracy and compliance.
- Discreet and trustworthy when handling confidential information.
- Proactive self-starter who thrives in a remote, fast-paced environment.
- Team-oriented with a “no task too small” mindset and a commitment to collective success.
Why Join QuilomboUK?
- Impact: Ensure the integrity of HR systems that directly support equity and social justice.
- Flexibility: Work remotely with a team that values work-life balance and inclusivity.
- Growth: Build expertise in HR compliance and data management within a mission-driven organisation.
- Culture: Join a collaborative, values-led team where your contributions are celebrated.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you committed to supporting the emotional wellbeing of survivors and marginalised communities through culturally informed therapeutic practices? Tell My Truth and Shame the Devil C.I.C. is seeking a skilled Clinical Lead, Cultural & Emotional Therapy Liaison to join our founding volunteer team. This critical role ensures that all clinical and therapeutic support offered to members is safe, effective, culturally responsive, and aligned with the CIC’s survivor-led, values-driven mission.
As Clinical Lead, you will provide professional oversight, guidance, and liaison for all cultural and emotional therapy initiatives within the organisation. You will work closely with membership, engagement, and programme teams to ensure services are trauma-informed, culturally competent, and responsive to the needs of survivors, young people, and marginalised communities. This role blends strategic leadership, operational management, and community-facing support to build safe, transformative, and accessible therapy systems.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Professional qualification and current registration in Clinical Psychology, Counselling Psychology, Psychotherapy, Counselling, or a closely related discipline (e.g. HCPC, BACP, UKCP, BABCP, or equivalent)
- Demonstrable experience providing trauma-informed therapeutic support, with strong understanding of how trauma, culture, identity, and systemic factors affect emotional wellbeing
- Proven ability to deliver or advise on culturally competent practice with diverse cultural, ethnic, faith-based, and marginalised communities
- Sound knowledge of safeguarding frameworks, risk management, and ethical practice within clinical, voluntary, and community-based settings
- Working understanding of GDPR and data protection principles, particularly relating to confidential health and safeguarding information
- Experience supervising, mentoring, or providing reflective practice to clinical practitioners, facilitators, or volunteers (including non-clinical staff delivering emotional support)
- Ability to assess risk, respond calmly to complex or sensitive situations, and provide clear, proportionate clinical guidance
- Strong organisational skills, balancing strategic oversight with operational input in a volunteer or resource-limited environment
- Excellent communication skills, including the ability to explain clinical concepts to non-clinical audiences and work collaboratively across teams
- Experience working with survivors of abuse, trauma, exploitation, or systemic harm, and/or within grassroots, community-focused, or voluntary sector organisations
- High levels of professional integrity, emotional intelligence, cultural humility, and commitment to inclusive, ethical care
Desirable / Can Be Developed
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Role assumes senior-level competence; scope may evolve with organisational growth
Qualifications
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Current professional qualification and registration with a recognised regulatory body (as listed above)
Main Responsibilities/ Key Duties
- Provide strategic and hands-on clinical oversight to ensure the effective delivery of culturally informed emotional and therapeutic services. Ensure that programmes are safe, ethical, inclusive, and responsive to the diverse needs of members.
- Oversee the planning, delivery, and evaluation of emotional wellbeing and therapeutic services, ensuring that interventions are culturally appropriate, trauma-informed, and aligned with the organisation’s mission and values. This includes supporting programme design, session structures, referral pathways, and evaluation frameworks to promote positive member outcomes.
- Liaise closely with therapists, facilitators, programme leads, and safeguarding officers to ensure consistent alignment with clinical governance, ethical frameworks, safeguarding policies, and professional standards. Provide expert consultation on complex cultural considerations, trauma impacts, emotional safety, and effective engagement strategies, particularly for members from marginalised or under-served communities.
- Support the recruitment, onboarding, training, and supervision of therapy facilitators and volunteers. Advising on role suitability, contributing to training content, offering reflective supervision, and promoting best practice in boundaries, self-care, and ethical decision-making.
- Review and approve therapy protocols, session guidelines, risk assessments, and safeguarding procedures, ensuring they are clinically sound, culturally sensitive, and proportionate to the needs and risks of the service users. Ensure that all therapeutic activity complies with relevant professional regulatory standards, safeguarding legislation, and data protection requirements, including GDPR.
- Monitor member wellbeing outcomes, qualitative feedback, and service impact data to inform continuous improvement, learning, and programme development. This includes identifying trends, risks, or unmet needs and advising on appropriate service adaptations.
- As the primary clinical point of contact, the role holder will provide professional oversight for complex cases, escalations, or member concerns that require clinical judgement, risk management, or safeguarding intervention, working collaboratively with internal teams and external professionals where required.
What This Role Offers You:
- Leadership experience in shaping culturally-informed clinical and therapeutic services.
- Opportunity to influence the wellbeing and recovery of survivors and vulnerable community members.
- Personal and professional growth through working in a values-led, trauma-informed, and survivor-centred environment.
- The satisfaction of building safe, effective, and transformative support systems that align with community needs.
What This Role Is Not For:
- Individuals seeking traditional, hierarchical clinical roles without collaborative or community-facing responsibilities.
- Those unwilling to work within a survivor-centred, anti-capitalist, and culturally responsive framework.
- People expecting rigid structures or hands-off supervision—this role requires active leadership, decision-making, and engagement.
If you are ready to guide, shape, and oversee culturally-informed therapeutic support while making a tangible social impact, we want to hear from you. Apply now and become a key leader in building safe, transformative systems for survivors and communities.
A Final Word
Care is always about people, never just processes.
Trust grows through compassion, professionalism, and accountability.
Confidentiality is part of safeguarding, not an afterthought.
Respect, cultural awareness, and emotional safety are what sustain meaningful therapeutic relationships.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively. Our goal is to ensure sustainability and positively impact the lives of more people. We want assistance in developing an ambitious strategy.
What will you be doing?
We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)! Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.
This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions. Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions. We need a visionary like you to help us achieve our goals.
We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing. There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities. We're eager to explore them all.
In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways. If you're a bid writer who thrives on creativity and collaboration, we want to hear from you! Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together. Join us on this exciting journey!
Key Duties and Responsibilities will include:
- Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
- Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
- Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
- Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
- Contribute to the overall Bid strategy alongside other stakeholders.
- Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
- Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
- There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
- Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.
What are we looking for?
Education, Skills and Experience: Requirements
Essential:
- At least three years of experience in successfully leading teams within a bid environment.
- Proven track record of improvement and achievement - processes and people
- Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
- Ability to write strong proposals and experience as an estimator
- Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
- Ability to persuade and influence others
- Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
- Ability to work to deadlines
- Strong business/commercial acumen
- Keen attention to detail
- Commercially sound judgement
- Strong negotiation skills.
- Strong financial skills
Desirable:
- Leadership qualification (CMI or ILM)
- Experience with an integrated project management / ERP system (Enterprise Resource Planning)
- Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
- MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)
What difference will you make?
In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.
Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage. By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.
You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process. This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.
In this role, you will orchestrate a well-coordinated process that drives operational efficiency. As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.
As a leader, you'll elevate the quality of our bid content. By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.
You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions. Your effective management will ease colleagues' workloads, allowing the entire team to shine.
To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks. This ongoing improvement process will enhance our bidding capabilities for future opportunities.
You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids. By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.
Strategic alignment is vital for sustaining consistent, stable business growth. Together, we can make a remarkable impact on development.
Applicants must submit a CV and a cover letter explaining how they meet the role description and the person specification.
Interviews will be arranged and conducted via Microsoft Teams.
Interview dates are agreed with the applicant.
Non Charity Employer
21 - 50
To promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the people in Africa and the Diaspora.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:
- Human, not automated
- Trauma-aware, not reactive
- Boundaried, not extractive
- Purpose-led, not performative
You are the bridge between content and community — between attention and action.
Experience Qualification and Requirements
Essential experience
- Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
- Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
- Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.
Essential skills & qualities
- Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
- Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
- Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
- Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
- Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
- Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.
Desirable
- Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
- Familiarity with safeguarding principles, escalation workflows, and online safety practices.
Training & support provided
- Safeguarding protocols and escalation pathways.
- Platform-specific engagement standards and tone-of-voice guidance.
- Escalation and reporting systems, including how to log risks and recurring themes.
Main Responsibilities/ Key Duties
- Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
- Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
- Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
- Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
- Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
- Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
- Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
- Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
- Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
- Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.
This role is not suitable if you:
- Want to debate or argue online
- Struggle with emotional boundaries
- Seek influencer-style engagement
- Want creative control over content
- Are unable to follow safeguarding procedures strictly
This is not about visibility — it is about responsibility.
Important to Be Clear
- This is a volunteer role during the build phase
- It carries real responsibility and trust
- Emotional maturity is essential
- Paid roles will emerge as the organisation becomes financially sustainable
Next Steps
Shortlisted applicants will be invited to:
- A values-led conversation
- A short scenario-based engagement discussion
If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.
A Final Word
Social media is about people, not platforms.
If you know that:
- Trust is built through presence, care, and consistency
- Boundaries are a form of protection, not distance
- Privacy and consent are safeguarding responsibilities
- How we respond matters as much as what we post
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about harnessing digital platforms and social media to educate, empower and inspire communities?
Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Social & Digital Media Education Lead to join our founding volunteer team. This role is central to designing and delivering educational programmes that equip members with the knowledge, skills and confidence to use social media and digital tools safely, creatively and impactfully.
Purpose of the role:
The Volunteer Social & Digital Media Education Lead is responsible for designing, developing and delivering educational programmes focused on social and digital media skills. This role supports the organisation’s mission by empowering volunteers, staff and community members with the knowledge and tools to effectively use digital platforms for communication, outreach and engagement.
About the role:
As Social & Digital Media Education Lead, you will develop and lead training, workshops, and resources for community members, volunteers, and staff. You will work closely with the Instructional Designer, Membership Director, and Technical Systems Liaison to ensure digital learning aligns with our anti-capitalist, survivor-led, and community-driven mission. This is a strategic and hands-on role where your expertise directly enables communities to navigate and leverage digital spaces safely and effectively.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience managing social media platforms, including content creation, scheduling and audience engagement.
- Experience designing and delivering digital education programmes or training courses.
- Skilled in facilitating online workshops, webinars or interactive learning sessions.
- Ability to create multimedia learning materials such as videos, presentations and guides.
- Ability to support learners in building practical digital skills.
- Knowledge of major social media platforms, digital tools and safe online practices.
- Strong communication skills for clear instruction and guidance.
- Ability to design, deliver and evaluate digital learning content effectively.
- Formal qualifications in digital media, communications or a related field or equivalent professional/volunteer experience.
- Practical experience demonstrating digital content creation, online facilitation or programme management.
Desirable / Can Be Developed:
- Experience or strong interest in social media, digital content creation or online community engagement.
- Strong interest in community education, inclusion and positive digital participation.
- Developing skills in creating educational or informative digital content (posts, short videos, guides or campaigns).
Qualifications:
- Formal qualifications are not required but desirable.
- Relevant study, training or experience in social media, digital communication, education, marketing or community engagement is valued.
Main Responsibilities/ Key Duties
- Design and deliver educational programmes, workshops and learning resources on social media literacy.
- Develop training on digital safety and responsible online behaviour.
- Monitor digital trends, tools and risks to ensure training content is relevant, current and safe.
- Develop engaging, practical learning experiences for diverse audiences.
- Update and adapt learning materials to reflect changes in social media platforms and digital practices.
- Align digital media training with organisational goals and programme objectives.
- Provide practical guidance to ensure learners can apply digital skills confidently.
- Support members and volunteers in applying digital skills, including content creation, online communication and platform navigation.
- Develop assessment tools, guides and documentation to track learning progress and measure outcomes.
- Maintain records of learning activities and progress to inform programme improvements.
- Foster confidence and competence among learners and staff in applying digital skills responsibly and effectively.
- Monitor compliance and provide feedback to continuously improve digital education programmes in line with organisational standards.
- Ensure all digital education activities comply with safeguarding policies, protecting vulnerable participants and maintaining a safe learning environment.
- Apply best practices in data-driven decision-making to ensure digital education initiatives are learner-focused, inclusive and aligned with organisational objectives.
What This Role Offers You:
- Leadership experience in designing and delivering digital literacy and media education programmes.
- Personal and professional growth through hands-on engagement with diverse community members.
- Opportunity to shape the digital literacy and empowerment framework within a pioneering, values-led CIC.
- The satisfaction of enabling members to confidently navigate digital spaces, share their stories and amplify community impact.
What This Role Is Not For:
- Individuals seeking purely administrative or technical work without engagement or training responsibilities.
- Those unwilling to uphold safeguarding, data protection and ethical online practice standards.
- People expecting pre-set, rigid curricula—this role requires creativity, adaptability and proactive problem-solving.
Next Steps
Shortlisted applicants will be invited to
- A values-led conversation.
- If you are ready to educate, empower, and guide communities through digital spaces while fostering meaningful social impact, we want to hear from you.
- Apply now and become a key driver of transformative digital education.
A Final Word
Data is about people, not numbers. Trust is built through care and accuracy.
If you know that: Respect keeps relationships strong.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT PEDS
Personalised Eating Disorder Support (PEDS) is a nurse-led specialist eating disorder charity based in Peterborough and serving individuals, families, carers and professionals across the UK. We deliver early intervention, tailored one-to-one support, family sessions, training and education — all with compassion and respect — helping people manage symptoms and build lives not defined by their illness.
Our work is driven by our core values: Hope, Compassion, Honesty, Autonomy, Holistic care and Empathy. These values guide every aspect of our work and shape how we support those affected by eating disorders.
WHY THIS ROLE MATTERS
At this exciting stage of growth, strong financial leadership and governance are critical to ensuring PEDS remains sustainable, accountable and able to expand its impact. The Treasurer will play a central strategic role on the Board of Trustees, helping guide financial decisions that shape the future of the charity.
ROLE SUMMARY
We’re seeking a values-driven, committed volunteer Treasurer to join our Board of Trustees. As Treasurer you will fulfil all statutory trustee duties, ensuring the charity operates in line with its governing document and legal requirements, while providing strategic financial oversight and guidance.
KEY RESPONSIBILITIES
• Oversee the charity’s financial affairs, ensuring transparency and accountability
• Ensure appropriate financial controls, policies and procedures are in place
• Provide clear and accessible financial reports to the Board
• Support budgeting, forecasting and long-term financial planning
• Liaise with independent examiners/auditors during the annual accounts process
• Advise the Board on financial strategy, risk and sustainability
PERSON SPECIFICATION
We’d love to hear from you if you:
• Have relevant financial experience (accounting, finance, audit, governance or similar)
• Understand charity finances or are willing to learn
• Are committed to the values and mission of PEDS
• Enjoy collaborative working at board level
• Can commit to quarterly board meetings and preparation
Formal accounting qualifications are desirable but not essential.
WHAT YOU’LL GAIN
• The opportunity to make a meaningful impact on a growing charity
• Valuable trustee and governance experience
• The chance to support individuals and families affected by eating disorders
• The satisfaction of contributing your skills to a vital cause
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for passionate, innovative individuals to join our small but dynamic charity and make a lasting difference for people affected by alopecia.Alopecia UK is a national charity with a vision for a world where people affected by alopecia live the life they want. The charity’s mission is to offer support, community and education to improve the lives of those with alopecia.
We are seeking talented trustees to strengthen our strategic leadership and support smooth succession as current trustees reach the end of their terms. This is an ongoing recruitment process, and we welcome applications at any time, particularly from those with expertise in the following areas:
- Charity fundraising: Leadership in a fundraising environment, ideally within the charity sector.
- Communications & Marketing: Senior communications or marketing role, with strong audience engagement insight.
- Legal: Experience providing legal advice at a senior level, preferably with charity or governance exposure.
- Dermatology in the NHS: Experience of treating patients with alopecia, with a deep knowledge of clinical pathways and related challenges in primary and secondary care.
About Alopecia UK
Founded in 2004, we work to help adults, young people and children affected by alopecia. This includes those with alopecia, as well as their loved ones. We are a small charity, with an annual income under £500,000, working nationally across the UK. Despite being small, we are the largest alopecia charity in the UK and have big ambitions to continue our growth and development, reaching more people than ever before. We agreed a new strategy in May 2025, and are committed to our key goal, which is to increase our reach, particularly in the communities that haven’t yet found us.
We have a fantastic and dedicated staff team (5.4 FTE) and board of Trustees. We also rely upon the generosity of volunteers, many of whom have personal experience of alopecia themselves. Alopecia UK receives no statutory funding from the government and is funded by community fundraising, donations, funding grants, and corporate partnerships.
Alopecia UK Trustee Board
The Alopecia UK Trustee Board are a group of dedicated volunteers who are committed to Alopecia’s aims.
The Trustee Board meets four times a year (two face-to-face meetings and two virtual meetings). Face-to-face meetings tend to be held on Saturdays from approximately 10am-4pm. Virtual meetings tend to be held midweek from approximately 6.30-8.30pm.
Trustees are encouraged to participate in charity campaigns and attend flagship events, e.g., our Big Weekend and Alton Towers trip. Trustees are not paid, but out-of-pocket expenses are reimbursed. Trustees serve at least three years
Registered Charity
6 - 10
To provide support, community, and education to improve the lives of those affected by alopecia.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner is delivering specialist services and long-term support to people affected by conflict, displacement and severe adversity. Through direct programmes, partnerships and systems-level work, they help individuals rebuild their lives and strengthen community-based support structures.
The organisation is now undertaking a major upgrade of its finance function, as its current Sage 50 and Excel-based system is no longer fit for purpose. They are seeking pro bono support to help select and prepare for the implementation of a modern, efficient accounting system that will strengthen controls, reduce manual processing and improve management reporting.
They are looking for an experienced finance professional to work alongside their finance team in a phased engagement, providing both strategic guidance and practical support. The initial phase will focus on clarifying what a “good” future system looks like, defining functional and reporting requirements, preparing for conversations with software providers, and assessing data readiness and migration strategy. Depending on skills, availability and progress, this may then extend into hands-on support with implementation and migration activity.
Key areas of support include:
- Clarifying future finance system requirements and what “good” looks like for the organisation
- Supporting preparation for conversations with accounting software providers
- Reviewing data quality, chart of accounts and readiness for migration
- Sense-checking the proposed implementation approach and project plan
- Supporting development of efficient accounts payable, bank reconciliation and reporting processes
- Advising on integrations, automation and data flows (e.g. bank, CRM, reporting tools)
- Coaching and mentoring finance staff to ensure skills are embedded
The volunteer will work closely with the finance systems project team, led internally by a member of the finance team.
Profile
The ideal volunteer will be a finance professional with strong experience in day-to-day accounting processes and finance systems. They should have worked at a practical level with accounting software and understand what good controls, reconciliations and reporting look like. Experience of system selection, data migration, integrations or automation would be highly valuable, as would a coaching and mentoring mindset. This role would suit someone who enjoys combining hands-on delivery with advisory support.
Time commitment
The assignment will be delivered remotely over an initial three-month period, requiring approximately 2–5 hours per week, with the option to extend depending on progress and mutual availability. The start date is ASAP.
Thank you!
Metabolic Support UK are excited to share that we are looking for new Trustees to join our board.
Following the retirement of several Trustees we’re keen to broaden the range of skills and experiences represented. Our work is guided by people with lived experience, and our Board of Trustees plays a central role in shaping our strategy and ensuring that our values are embedded across everything we do.
We welcome applications, particularly from those with expertise in the following areas:
- Charity fundraising: Leadership in a fundraising environment, ideally within the charity sector.
- Clinical Dietitians: Experience of supporting patients with IMD's with a understanding of the challenges faced around diet and IMD's.
- Young adult with a diagnosed IMD: who has lived experience of an IMD and has navigated the process of healthcare from paediatric to adult care.
- Researcher: Experience of Rare Disease treatment research.
Appointments are made on merit, and we are committed to creating a diverse, inclusive Board that truly reflects the communities we serve.
About Metabolic Support UK
Metabolic Support UK is the leading organisation for Inherited Metabolic Disorders (IMDs), supporting thousands of people worldwide through providing individual support, building communities, and continually advocating for and empowering those living with IMDs.
Since its inception in 1981, our organisation has strived to support those in the rare community, expanding new-born screening, accelerating the development of orphan drugs, and acting instrumentally in establishing EURORDIS, ensuring people living with IMDs have the best quality of life possible.
Metabolic Support UK Board of Trustees
Metabolic Support UK Board of Trustees are a group of dedicated volunteers who are committed to the charities aims.
The Trustee meets four times a year (virtual), with meetings held during the week from approximately 2.30-4.30pm
Trustees are encouraged to participate in charity campaigns and attend flagship events, e.g., our Annual Community Conference. Trustees are not paid, but out-of-pocket expenses are reimbursed. Trustees serve a three year term.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Membership Director is responsible for building, growing, and protecting the heart of the CIC:
our membership community. Membership is not a mailing list. It is a collective of people choosing to belong, contribute, and build together.
This role shapes:
- How people enter the organisation
- How they stay connected
- How they feel valued, informed, and aligned
- How community becomes sustainability
Experience Qualification and Requirements
Essential
- Ability to commit grassroots full-time effort during the build phase (rest follows completion, not the clock)
- Comfort working unpaid while foundational systems and culture are established
- Deep alignment with community-led, anti-capitalist values and collective ownership
- High levels of consistency, focus, and self-direction in ambiguous, early-stage environments
- Clear understanding that meaningful change requires discipline, structure, and follow-through, not aesthetics or hype
- Commitment to always working through organisational values: Each One Teach One, Love As Law, Knowledge of Self
- Prior experience in one or more of the following: community building or stewardship, membership programmes or participation models , customer, supporter, or community experience roles, systems thinking and organisational design, digital platforms, CRMs, or data-informed engagement, purpose-driven, grassroots, or movement-led organisations
- Ability to balance strategic thinking with practical implementation
- Strong relational skills, including listening, facilitation, and respectful boundary-setting
- Comfort holding complexity, conflict, and accountability with care
- Willingness to be both architect and steward of culture
- Integrity, clarity, and long-term commitment
Desirable
-
(Intentionally left open for growth as the role evolves in an early-stage organisation)
Qualifications
-
Formal qualifications not required
Main Responsibilities/ Key Duties
Membership Strategy & Structure
- Design and implement the CIC’s founding membership model, defining clear entry points, engagement pathways, and retention approaches rooted in participation rather than extraction.
- Shape intentional progression routes that support members to move from supporter → contributor → leader, ensuring growth in responsibility, agency, and influence over time.
- Align membership pathways with donor journeys, ambassador programmes, and volunteering routes, ensuring coherence across engagement, fundraising, and advocacy without conflating value with money.
Community Building
- Create a membership culture where people consistently feel seen, informed, included, and valued, regardless of role, status, or capacity.
- Establish sustainable rhythms of communication, updates, shared learning, and reflection that foster belonging, trust, and transparency.
- Enable decentralised participation by supporting member-led initiatives, peer leadership, and collective decision-making rather than top-down control.
- Act as a steward of healthy community dynamics, encouraging dialogue, accountability, and mutual care.
Systems & Data
- Oversee the setup and ongoing use of membership systems (e.g. CiviCRM or equivalent), ensuring they serve people rather than manage them.
- Track and interpret membership growth, engagement, and retention, using insight to strengthen participation and address disengagement early.
- Work collaboratively with Digital, Finance, and Social teams to maintain clean, accurate data and ensure ethical, transparent, and values-aligned data use.
Values & Culture
- Protect the integrity of the membership community by upholding CIC values in all structures, communications, and decisions.
- Identify and address misalignment early, clearly, and respectfully, prioritising restoration and learning over exclusion.
- Co-create and uphold community standards rooted in care, accountability, and shared responsibility—not surveillance or control.
Founding Responsibility
- Help design the future paid Membership Department, including roles, systems, and workflows that reflect collectivism and sustainability.
- Contribute to long-term organisational planning, ensuring membership is a pillar of resilience and shared ownership.
- Act as a culture carrier, modelling commitment, discipline, and collective leadership throughout the build phase.
This Role Is NOT for You If
- You want quick money
- You need external validation to stay motivated
- You prefer rigid hierarchies
- You are uncomfortable with responsibility
- You are only here for a title
What You Gain
-
A founding leadership role in a growing CIC
The chance to help design:
-
Future paid roles
-
Income structures
-
Working culture
-
Deep personal transformation through meaningful work
-
Real contribution to social and cultural change
-
Collective success, not individual competition
As the CIC scales, this role is expected to evolve into a paid senior leadership position, shaped by those who built it.
A Final Word
We are not offering security.
We are offering possibility.
We are not promising ease.
We are building truth, structure, and collective power.
If you know the old world is ending —
and you want to help build what comes next —
This role is for you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Protects People, Not Just Content
Tell My Truth and Shame the Devil C.I.C. works with survivors, vulnerable adults, young people, and lived-experience storytellers. Content is not neutral here. It carries emotional, legal, and safeguarding weight.
The Content Approval & Safeguarding Coordinator exists to ensure that nothing goes live unless it is safe, ethical, compliant, and aligned with survivor-centred practice.
This role is a gatekeeper role, not a rubber stamp.
Purpose of the Role
This role sits between content creation and public release.
Its purpose is to:
- Protect survivors
- Protect the organisation
- Protect the community
- Ensure compliance with safeguarding, consent, and data protection standards
This role ensures that growth never comes at the cost of safety.
Experience Qualification and Requirements
Essential Experience
- Experience in safeguarding-focused roles where risk assessment, ethical judgement, and protection of vulnerable individuals are central.
- Experience in content moderation, editorial review, compliance, or approval processes involving sensitive or high-impact material.
- Experience working within survivor-led, trauma-informed, or community-based organisations.
- Experience in social care, youth work, community work, or similar environments involving safeguarding responsibilities.
- Experience assessing risk, balancing impact versus harm, and making defensible approval decisions.
Essential Skills
- Strong operational judgement and ability to make clear, consistent decisions under safeguarding and ethical frameworks.
- Excellent attention to detail, particularly around consent, language, framing, and contextual risk.
- Strong written communication skills for documenting decisions, feedback, and escalation summaries.
- Ability to work collaboratively with content, moderation, safeguarding, and campaign teams.
- Confidence following structured protocols and escalating concerns without delay when thresholds are met
Training & Qualifications
- Formal safeguarding training is essential.
- Ongoing training and guidance will be provided to support continuous learning and alignment with CIC standards.
Note: Lived experience alone is not sufficient for this role; demonstrated operational judgement and safeguarding competence are required.
Main Responsibilities/ Key Duties
- Review all content prior to publication to identify safeguarding risks, consent clarity, trauma exposure, and inappropriate language or framing.
- Apply content approval protocols consistently, ensuring decisions are aligned with safeguarding, ethical, and organisational standards.
- Ensure survivor testimony and sensitive content comply with informed consent requirements, usage agreements, and platform-appropriate boundaries.
- Assess whether content is suitable for public release, restricted distribution, amendment, or rejection based on risk and impact.
- Liaise closely with key stakeholders to ensure joined-up decision-making, including the Content Librarian / Asset Manager, Community Moderation team, Safeguarding Officer, and campaign leads.
- Maintain clear and auditable records of content approvals, rejections, required amendments, and final outcomes.
- Flag and escalate safeguarding concerns, boundary breaches, and high-risk material promptly in line with CIC escalation pathways.
- Support the development, refinement, and documentation of content approval frameworks and trauma-informed content guidelines.
- Contribute to continuous improvement by identifying recurring risks, gaps in guidance, or training needs related to content safety.
This role is not suitable if you:
- Avoid difficult decisions
- Prefer creative freedom over boundaries
- Are uncomfortable challenging others
- Want fast visibility or public-facing credit
- Are seeking immediate paid employment
Important to Be Clear
This is:
- A volunteer role during the build phase
- A position of trust and responsibility
- Not symbolic — this role has real authority
- Paid roles will be introduced as funding and sustainability allow.
Next Steps
Shortlisted applicants will be invited to:
- A safeguarding and judgement-based discussion
- A values and boundaries conversation
If you believe that truth without safety becomes harm, and that accountability must apply internally as well as externally, this role is for you.
A Final Word
Content approval is about people, not posts.
If you know that:
- Consent is a safeguarding responsibility
- Judgement must balance impact and harm
- Trust is protected through ethical restraint
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our County Representatives (CR) will support our Fundraising Team by being the public face of Combat Stress in their local county, and will help build support from individuals and groups by raising awareness and funds. Income generation is key to our continued success and the support of volunteers enables us to raise more funds to support former servicemen and women, so that when a veteran is having a tough time, we’re there to help tackle the past and to help them take on the future.
Hours:The role is flexible. You can give as much or as little time as you are able. However, we do ask you ideally commit enough time to build meaningful awareness and support on your base.
What are the benefits of volunteering for Combat Stress?
- A full induction to Combat Stress and its work, including training and appropriate materials to support you in the role such as t-shirts, banners and cheer sticks.
- Ongoing support, advice and guidance from the Senior Challenge Officer. • Learn and develop fundraising skills.
- Meet new people and be actively engaged in your local community.
- Helping our fundraisers to feel great and keeping them motivated throughout their challenge.
- Receive reimbursement for out of pocket expenses
- Be part of the UK’s leading Charity for veterans’ mental health.
- Have the reward of knowing you will be making a positive contribution to the lives of UK Veterans and their families.
Registered Charity
101 - 500
Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively. Our goal is to ensure sustainability and positively impact the lives of more people. We want assistance in developing an ambitious strategy.
What will you be doing?
We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)! Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.
This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities. Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions. We need a visionary like you to help us achieve our goals.
We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing. There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities. We're eager to explore them all.
In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways. If you're a bid writer who thrives on creativity and collaboration, we want to hear from you! Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together. Join us on this exciting journey!
Key Duties and Responsibilities
The Role Description:
Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.
Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.
Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.
Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.
Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.
Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.
Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.
Key Duties and Responsibilities:
- Lead AHO bids: Manage the whole bid process with a hands-on approach.
- Create strong responses: Tailor solutions that clearly show our value.
- Support growth: Work with Business Development and Marketing to boost propositions.
- Drive best practice: Lead bid qualification, governance, and reviews.
- User-focused: Understand needs and clearly present our solutions.
- Know the landscape: Medical, research industries, and opportunities.
- Know our strengths: Stay sharp on our services and competitors.
- Seal the deal: Coordinate smooth contract closures.
- Stay tidy: Keep the bid library updated and accessible.
- Keep comms clear: Align stakeholders throughout the process.
- Stay compliant: Follow governance and secure approvals.
- Push for quality: Lead reviews to ensure high-standard submissions.
- Maintain the opportunity pipeline: utilising CRM and creating reports for management.
- Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
- Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.
What are we looking for?
Person Specification: What You'll Bring:
- At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
- End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
- Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
- APMP Certification is also desirable.
- Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
- Industry knowledge: Understanding of contact centres and/or customer experience is essential.
- Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
- Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
- Detail orientation: High attention to detail to ensure quality and accuracy.
- Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
- Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
- Time management: Skilled at prioritising tasks and managing competing deadlines.
What difference will you make?
In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact
Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage. By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.
You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process. This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.
In this role, you will orchestrate a well-coordinated process that drives operational efficiency. As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.
As a leader, you'll elevate the quality of our bid content. By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.
You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions. Your effective management will ease colleagues' workloads, allowing the entire team to shine.
To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks. This ongoing improvement process will enhance our bidding capabilities for future opportunities.
You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids. By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.
Strategic alignment is vital for sustaining consistent, stable business growth. Together, we can make a remarkable impact on development.
Applicants must submit a CV and a cover letter explaining how they meet the role description and the person specification.
Interviews will be arranged and conducted via Microsoft Teams.
Interview dates are agreed with the applicant.
Non Charity Employer
21 - 50
To promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the people in Africa and the Diaspora.
The client requests no contact from agencies or media sales.