Enquiry officer volunteer roles in liverpool

Purpose

To plan, create, and develop high-quality, neuro-affirming social media that grows our audience, drives enquiries for services and groups, and protects the wellbeing and dignity of our community.

Key Responsibilities

• Strategy & Planning

  • Develop a simple, channel-specific content plan (quarterly themes; monthly calendar; weekly posts).

  • Align content with the organisational strategy, campaigns, and fundraising/activity cycles.

• Content Creation & Publishing

  • Write clear, accessible copy; produce short-form video, graphics, and carousels consistent with brand guidelines.

  • Schedule and publish across core platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, X) using approved tools.

  • Ensure accessibility (alt text, captions, readable layouts) and apply a neuro-affirming style.

• Community Management

  • Monitor comments and messages; respond or triage sensitively using agreed tone and response scripts.

  • Enforce house rules; escalate safeguarding concerns via the Designated Safeguarding Lead (DSL).

• Campaigns & Partnerships

  • Support campaign roll-outs (service launches, recruitment, fundraising); coordinate with colleagues and partners.

  • Source and manage consented user stories; maintain a compliant photo/video asset bank.

• Insights & Reporting

  • Track core metrics (reach, engagement, click-throughs, conversions to sign-ups or enquiries).

  • Produce a concise monthly dashboard with highlights, risks, and next steps; test and learn.

• Governance & Compliance

  • Uphold safeguarding, confidentiality, and data-protection standards (GDPR/ICO).

  • Follow brand, style, and approvals processes; maintain a crisis-communications/escalation log.

  • Avoid clinical advice or individual case discussion on public channels.

Person Specification

Essential

• Clear, audience-centred writing and editing skills; confident with short-form video and basic design.

• Working knowledge of at least two platforms listed above and a scheduler (e.g., Meta Business Suite/Buffer).

• Sound judgement online; able to moderate calmly and escalate concerns appropriately.

• Commitment to accessibility, equality, diversity, and inclusion; comfortable with a neuro-affirming approach.

• Organised, reliable, and able to meet light weekly deadlines with minimal supervision.

Desirable

• Familiarity with analytics, UTM links, and simple reporting in spreadsheets or dashboards.

• Experience in a charity/VCSE, education, health, or workplace inclusion context.

• Basic Canva/Adobe skills and simple video editing on mobile/desktop.

• Understanding of safeguarding in digital spaces; MHFA or similar is a bonus.

• Lived experience of ADHD or neurodivergence (welcomed but not required).

Safeguarding & Data Protection

• This rôle interacts with the public online. You will complete safeguarding and data-protection briefings and follow our escalation procedures. A DBS check may be requested depending on activity (e.g., direct engagement with young people or vulnerable adults at events).

Induction, Support & Benefits

• Induction covering brand, tone, safeguarding, data protection, and tools.

• Named supervisor (Managing Director or Marketing & Communications Lead) with regular check-ins.

• Training resources (accessibility, inclusive language, social media best practice).

• References and portfolio credit for significant campaigns.

Success Measures (first 3–6 months)

• Consistent content cadence delivered against the calendar.

• Month-on-month growth in reach/engagement and click-throughs to priority actions (event sign-ups, enquiries).

• Evident improvement in accessibility and brand consistency.

• Clear moderation record with timely escalations and zero unmanaged risks.

How to Apply

Please send a short CV or LinkedIn profile and 2–3 examples of posts/reels/graphics you have produced (links or files). In a brief covering note (max 300 words), outline:

1. a channel you enjoy and why,

2. a quick idea for a one-month content theme for ThriveSpark, and

3. your typical availability.

ThriveSpark CIC is committed to equity, diversity, and inclusion. We welcome applications from people of all backgrounds and particularly encourage those with lived experience of ADHD or neurodivergence to apply. Adjustments are available throughout recruitment and volunteering.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Who are we looking for?

We are seeking an experienced treasurer who has a comprehensive understanding of charity finances, requirements and regulations and will actively support other board members to fulfil their collective responsibilities around finance.

You will play a pivotal role in ensuring the Gut UK’s ambitious growth plans are achievable, and sustainable for the long term. As a charity we need to do more, fund more, and support more people and we need a treasurer who shares our passion in achieving this. 

As treasurer, you will play a vital role in ensuring our financial health, sustainability, and transparency. You guide and advise the Board on financial strategy, budgeting, and risk management, Chair the Finance, Fundraising, Audit & Risk Committee, ensuring robust oversight of financial and operational matters, support the CEO and COO, offering expert insight and challenge on financial planning and reporting, and champion good governance, transparency, and accountability across the organisation. 

We are currently looking for a new Digital Fundraising Trustee who can use their skills to support our growing charity. We need someone with relevant fundraising experience who thrives as part of a dynamic group of Trustees, who is willing to champion the charity and who values seeing the impact that our work can make

The Digital Fundraising Trustee will participate in all areas of the charity’s governance with a special interest in the fundraising implications of the strategy, governance and support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we implement our new 5-year strategy for 2025-2030.

The Link to apply is listed in the attached Recruitment Pack or can be accessed via the Redirect to recruiter button.