Charity Shop Volunteer Retail Specialist Volunteer Roles

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer servise 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help sort, value and display our book donations in our shops to help turn them into cash.

What will I be doing?

Sorting through our book donations and pricing them ready for sale

Researching interesting books online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop

Displaying the books on the shop floor ensuring books are rotated regularly to increase sales

Enlisting help from local auction houses when needed

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in books, know what to look out for with book publishing dates etc.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help sort, value and display our vinyl and media donations in our shops to help turn them into cash.

What will I be doing?

Sorting through our media (CD/DVDs/Vinyl) donations and pricing them ready for sale

Researching interesting vinyl online on sites such as Discogs, eBay and Amazon to value them for sale in the shop

Displaying the media on the shop floor ensuring stock is rotated regularly to increase sales

Enlisting help from local auction houses when needed

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in vinyl/media and know what to look out for when valuing.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

How do I apply?

Please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help sort, value and display our book donations in our shops to help turn them into cash.

What will I be doing?

Sorting through our book donations and pricing them ready for sale

Researching interesting books online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop

Displaying the books on the shop floor ensuring books are rotated regularly to increase sales

Enlisting help from local auction houses when needed

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in books, know what to look out for with book publishing dates etc.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week. 

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help sort, value and display our vinyl and media donations in our shops to help turn them into cash.

What will I be doing?

Sorting through our media (CD/DVDs/Vinyl) donations and pricing them ready for sale

Researching interesting vinyl online on sites such as Discogs, eBay and Amazon to value them for sale in the shop

Displaying the media on the shop floor ensuring stock is rotated regularly to increase sales

Enlisting help from local auction houses when needed

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in vinyl/media and know what to look out for when valuing.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

How do I apply?

Please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.