Volunteer Retail Supervisor - Seaham

In Shaw Trust shops, volunteers help us raise vital funds to support people in communities across the UK. 

As a Volunteer Retail Supervisor, you will support your local shop in raising vital funds to help people across the UK to live independently.  

In this role, you will support the manager to keep the shop open and running smoothly. By helping support your fellow volunteers, you can make a real difference to the team as well as our customers and supporters.  

You will use and develop leadership skills to help the other volunteers maintain high standards, keep busy and productive, and deliver great service to our customers and supporters. 

This role could include assisting with the day-to-day running of the shop such as: 

• Supervising and supporting other volunteers as required. 

• Building an inclusive and empowering environment by supporting and encouraging volunteers to learn new skills. 

• Opening and/or closing the shop including unlocking/locking and cashing up. 

• Following procedures to give refunds, void sales, and correct any errors on the till. 

• Taking till readings and completing checks as required. 

• Passing on any concerns to relevant colleagues such as Retail leadership, Health & Safety, Safeguarding, and Volunteering.  

• Daily banking tasks including depositing takings and getting change where required. 

• Sorting donations including steaming and pricing as well as training and supervising other volunteers to do this. 

• Making the most of our donations by encouraging donors to sign up to Gift Aid. 

• Serving customers at the till. 

• Creating stylish window displays. 

• Helping donors and supporters. 

• Keeping the shop fully stocked and tidy 

• Occasionally, this role may require some lone working e.g. due to staff or volunteer holiday or absence. 

Your Skills and Attributes 

Everyone has something to offer and we offer ongoing training and support. For this role, it would help if you already have some of these skills and attributes or are keen to learn: 

• Excellent customer service skills. 

• Willingness to share your skills and experience with fellow volunteers as required.    

• Excellent communication, interpersonal and customer service skills.    

• A professional manner and the confidence to carry out tasks independently. 

• Keen to learn new skills and engage with the public.  

• Responsible & trustworthy.    

• Patience and the ability to remain calm when the shop gets busy. 

• The ability to use your initiative and to find things that need done. 

• Adaptable to support a range of people & their needs.  

• Basic numeracy skills.     

• Have basic IT skills and confidence.   

DBS Check  

(This will be paid for by Shaw Trust) 

Enhanced DBS required if supervising under 18s or vulnerable adults. 

Risk Assessments  

Volunteer - Moving and Sorting Donated Stock   

Volunteer - Preparing Garments for Display   

Volunteer - Lone Working   

Volunteer - Manual Handling Assessment Form 

Safeguarding 

All colleagues, including volunteers, must be committed to the protection and safeguarding of young people and vulnerable adults.  

Because this is a relatively senior position with significant responsibilities, it is not suitable for anyone under the age of 18. 

Relevant Training and Policies 

All volunteers are required to abide by all relevant policies, such as the Volunteer Code of Conduct, and to complete relevant training in a timely fashion. The offer to volunteer may be withdrawn if this requirement is not adequately followed. 

Relevant policies will be shared as part of your induction and training and are available on request 

Additional/internal training requirement?   

As a volunteer at Shaw Trust, you can access our e-Learning platform Shaw Trust Academy. You can also join a wide range of online training and information sessions for free. 

Annual PCI-DSS training required for all till users.