Volunteer Tour Guide

As a Tour Guide at Historic Croydon Airport, you will be at the forefront of delivering an engaging and informative experience to our visitors. Your role will involve guiding groups through various parts of Airport House, providing historical insights, and ensuring the safety and enjoyment of all guests.

Responsibilities:

1. Conducting Tours:

   • Lead groups on an informative tour comprising the exterior of Airport House, the Booking Hall/Reception area, up the rear stairs, and terminating at the 2nd Floor AH rear landing/entrance to the Croydon Airport Visitor Centre (CAVC).
   • Ensure the tour follows the flow and timings outlined in the Open Day Flow Chart, arriving at the CAVC at the allocated time.

2. Knowledge Building:

   • Develop and maintain a comprehensive understanding of the history of Croydon Airport.
   • Utilize the Tour Guide Guidance Notes to cover key topics and manage the timing of your tours.

3. Visitor Engagement:

   • Speak clearly and engage visitors, aiming to make the tour interactive and enjoyable for all ages, especially children.
   • Answer visitor questions and provide additional information as needed.

4. Safety and Procedures:

   • Briefly mention the Airport House evacuation procedure to visitors at the start of each tour.
   • Be mindful of visitor safety throughout the tour, particularly when crossing kerbs, roads, or using stairs within Airport House.

5. Additional Support:

   • Assist with other roles and tasks when not conducting tours, contributing to the smooth operation of Open Days.

6. Setup and Close Down:

   • Arrive on time for Open Days to help with setting up and closing down activities.

Qualifications:

• Strong interest in history and heritage, with a focus on aviation and Croydon Airport.
• Excellent communication and public speaking skills.
• Ability to engage and interact with visitors of all ages.
• Punctual, reliable, and able to follow scheduled timings closely.
• Commitment to providing a respectful and inclusive experience for all visitors.

Training: Tour Guides will receive an induction, including a review of emergency procedures and the Tour Guide Guidance Notes. Ongoing training sessions and resources will be provided to support knowledge building.

Benefits:

• Opportunity to share the fascinating history of Croydon Airport with a diverse audience.
• Gain experience in public speaking and heritage interpretation.
• Be part of a supportive and passionate team.
• Contribute to the educational and cultural enrichment of the community.

Application Process: If you are enthusiastic about history and enjoy engaging with the public, we would love to hear from you.