Retail Assistant

Volunteers retail assistant need to help with the general merchandising of stock and to serve customers in a polite and pleasant manner. The aim is to give a enjoyable shopping experience.

What’s in it for you?

• Becoming part of a friendly and dedicated team
• Meeting people and making new friends
• Improving your communication skills
• Enjoying new experiences
• Great personal satisfaction, since you have the opportunity to make a real different to our visitors’ experience
• Enhancing your CV/accessing training as needed

What’s involved?

• To interact with the public in a friendly, polite and efficient manner.
• To liaise with shop staff and take instruction.
• To accept donations as well as following the gift aid procedure.
• To sort through donations.
• To price and merchandise stock.
• Steam clothes as required.
• To serve customers using a cash register, including giving correct change.
• To help keep the shop areas clean and tidy.
• Report any complaints or problems to the shop manager.

This role will suit people who:

Have a friendly and enthusiastic manner and enjoy Volunteering.  This role can sometimes be physically demanding, and you may be on your feet all day.  

General:

·                To act responsibly at all times ensuring that any actions do not bring the Hospice into disrepute

·                To contribute to the team working and efficient functioning of the Hospice

·                To ensure compliance with the Hospice policies and procedures and have regard for the employees obligations under the Health and Safety at Work Act 1974, reporting all mishaps/accidents as and when they occur to the Community Engagement Lead

·                Report any equipment shortages and/or electrical faults to the Community Engagement Lead

·                To attend mandatory training sessions as required and demonstrate awareness of the correct procedure to be undertaken in the event of a fire

·                To attend and participate in such meetings and events as may be reasonably required

NOTE 

A full Disclosure Barring Services (DBS) check is required for this role

The duties and responsibilities referred to are an outline only and may be changed in accordance with the needs of the Hospice.