Advice line assessor

What will you do? • Converse clients over the phone to explore what problems they want help with. • Assess the client’s capability and urgency of the client’s issue and their ability to deal with the problem themselves. • Find information about the clients’ problems and help them to understand their options through our public site. • Write a summary of the clients’ problems and outline next steps. • Look out for problems that are common, or are unfair, and write a short report about the problem. • Liaise with supervisors about the best course of action. • Send appointments reminders. • Photocopy or scan client documents as required. • Update internal spreadsheets and databases as required.