Shop volunteer

MAIN PURPOSE OF THE ROLE

To assist with the smooth running of a Samaritans branch shop.  This will involve serving customers, demonstrating good customer service, and sorting donations to the shop. We are particularly keen to improve our online sales through eBay and Vinted.

KEY RESPONSIBILITIES

• To demonstrate good customer service, using the till, ensuring correct prices are charged and accurate change given

• To sort and ensure that merchandise is in a good saleable condition, i.e. clean, pressed and in a good state of repair

• To record accurately goods received 

• To display merchandise attractively to encourage sales

• Record takings and complete financial documentation

• To talk to customers about the work of Samaritans (not to offer support or give advice, but refer people to the branch/telephone/website, and advise how to become a Samaritans volunteer, where appropriate)

• Additional duties might be to collect and/or to repair donated items, where appropriate

QUALITIES AND EXPERIENCE

•  Good, accurate numeracy skills and record keeping

• To be methodical in carrying out tasks

• To be approachable and friendly to customers 

• The ability to take direction and work in a team

• To be motivated and demonstrate a reliable and honest manner

• To be flexible in approach to tasks

BENEFITS

• A chance for personal development  

• Contribute and share existing skills 

• Develop new communication and organisation skills you can use in all aspects of your life 

• Interact with people from all different backgrounds and cultures 

• Improve your CV 

• Give something back to your local community and change peoples’ lives 

RECRUITMENT AND SELECTION PROCESS

• The post is advertised as appropriate

• Interested volunteers can apply following the instructions on the recruitment advertisement

• An interview will be held with a potential volunteer

• All new Samaritans volunteers will require a Basic DBS check

• Appropriate training specific to the role should be arranged