Client Support Volunteer (Emotional and Practical Support)

Position: Client Support Volunteer (Emotional and Practical Support) 

Department: Survivor Support Hub 

Location: Mix of in person (in Oxfordshire) and remote

• Some training and meetings will be held at ASIOX head office 1-4 The Plain, Oxford OX4 1AS. 

• When providing remote support to clients this can be done from home. 

• In person meetings with clients will be held in a public place in Oxfordshire agreed by you and the client. We ask that you meet close to the client’s home if possible. Client may live anywhere in Oxfordshire. We will aim to pair you with clients that live close to you.  

Commitment and Hours: About 5 hours per month for at least 6 months   

Age: Due to the vulnerable nature of our clients and the challenges that can come with this, all volunteers must be over the age of 18.  

Salary: Unpaid role, expenses paid 

DBS: All volunteers will need to complete an Enhanced DBS check. 

About ASIOX 

At ASIOX our mission is to raise awareness and equip individuals in identifying exploitation and to foster the restoration process of survivors.   
 
About The Survivor Support Hub 

Our Survivor Support Hub (SSH) works to fill gaps in the provision of support offered to individuals who have been exploited, or who are at risk of exploitation through modern slavery in Oxfordshire. We provide person centred support, which is flexible to the needs of the individual. 

Our clients are extremely varied and include people all ages, genders, family situations and both British citizens and migrants.   

This support aims to bring hope, develop independence and minimise vulnerability. Our aim is to empower clients to make their own well-informed decisions and to rebuild their lives. You can help us do this! 

About this role  

As a Client Support Volunteer, you will provide support to clients through messages, phone calls and in person. In person meetings are held out in the community (such as at coffee shops) across Oxfordshire. 

The Survivor Support Hub has 3 support elements, 2 of which are provided by our amazing volunteers.   

1. Emotional and Social Support: for this, volunteers offer a listening ear to clients, providing emotional support as well as help to develop personal support systems to they also have other people to provide them with emotional support.   

2. Practical Support: volunteers offer clients help with daily tasks when they feel comfortable and able to do so. This can include help with CVs, travel to appointments, filling in forms or practicing their English.   

3. Advocacy Support: advocacy support is provided by trained specialist staff. Any support that clients need which you are not able to provide we will help them with.  

What we offer you  

• full induction and training 

• the opportunity to support those in need 

• regular supervisions to discuss the role and your wellbeing 

• access to additional training 

• reimbursement of expenses 

• support to set and fulfil personal goals through the volunteering 

What we expect from you 

• build relationship with clients 

• maintain boundaries 

• keep accurate and up-to-date records 

• attend required training and regular supervisions 

• follow policies and procedures 

• report any concerns or issues 

The right person for this role

​At ASIOX we are keen to develop a diverse pool of volunteers from many different backgrounds and with different experiences. Therefore, there are not any experience or knowledge-based requirements for this role.  

However, we have provided some information below on skills and qualities that are required for the role.

Skills and qualities you will need 

• desire to help us fulfil our mission and work in line with our values 

• communication skills 

• compassion and empathy 

• ability to keep to strict boundaries within the relationship with clients 

• reliable and consistent  

• flexible 

• non-judgemental