Trusts Fundraiser Jobs in Westminster, Greater London
Associate Director, Engagement (Major Gifts), UK & Europe
Thunderbird School of Global Management at Arizona State University
£68,000-£75,000
Permanent, Full-Time
Home-based (UK)
Are you a major gifts fundraiser ready for a new and exciting opportunity? Perhaps you want to work for a globally renowned institution, addressing the world’s most pressing needs with impactful solutions?
Thunderbird School of Global Management at Arizona State University is the world’s leading institution for global leadership, management and business education - but it is much more than a school. It is the world’s only truly global and multinational management school, delivering cutting-edge programmes training the next generation of leaders and innovators across the globe.
We are recruiting our new Associate Director, Engagement (Major Gifts), to help shape the future of Thunderbird and ASU in the UK and Europe. As a member of a small but mighty team in the UK, you will work remotely with teams of skilled and dynamic colleagues based predominantly in Phoenix, Arizona, as well as others around the world.
As the Associate Director, Engagement, you’ll have the opportunity to engage with the unique, vibrant global community that is Thunderbird and ASU. You will be fundraising for dynamic priorities such as scholarships, collaborative and impactful programmes, centers, professorships, and more.
This is a chance to be part of an institution that is multicultural, diverse and inclusive, and whose alumni are genuinely changemakers. You will be working for a truly global organisation with an outstanding reputation and almost limitless potential.
Thunderbird is partnering with Constellate Global Talent on this search.
Interested?
The candidate pack and details to contact us for a confidential discussion are attached.
To apply, please send your CV and cover letter via CharityJob or Institute of Fundraising no later than midnight on 2 October 2024.
Please do not apply via the Arizona State University website. No agencies please.
If you would like to have a confidential discussion about the role, please email info (at) weareconstellate (dot) com
Please see attached candidate pack. Applications are by CV and covering letter.
We are recruiting for a Temporary special events officer for a high profile health charity . Working with the Special Events Manager the Special Events Officer will support in the creation and management of a special events programme aimed at engaging major donors, corporates, and trusts.
Office-based in London with some flexibility to work remotely. During event days out of hours work will be required.
The Role
Supporting the co-ordination and delivery of our high-quality events programme.
Working alongside staff, committees and senior volunteers to raise income from special events.
Support the special events manager in correctly tracking and recording income and expenditure for events and ensuring they are delivered within agreed budgets.
Monitoring and reporting on events.
Cross divisional collaboration and event delivery.
Leading on business-as-usual events and supporting on larger fundraising events.
Working with event suppliers, helping to source and secure high-end venues within budget, as well as working with production companies and catering, ensuring we work with the best and most cost-effective suppliers.
Support fundraisers to deliver income from high-net-worth audiences
The Candidate
Experience of organising high quality special events, targeting high net worth individuals
Experience of working with volunteer committees and engaging high net worth individuals in delivering events
Experience tracking expenditure against budgets
Experience of working within and closely with colleagues to support their donor engagement.
Experience in managing external suppliers
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
As Funding and Grants Manager you’ll secure, manage and develop relationships with our funders and partners. Your remit will include every aspect of the grant, funding and partnership lifecycle from developing new opportunities to reporting on live delivery and evaluating completed work.
Working within a passionate and effective team, you’ll manage a portfolio of our funders, with a focus on corporates, ensuring key milestones and requirements are captured for each funder, reporting is timely and accurate, and our processes and systems are compliant.
You’ll play a key role in securing new partnerships and grants with a focus on private sector bids (corporate CSR, trusts and foundations) and with contributions to public sector bids (Department for Education, Combined Authorities).
You’ll manage the department’s events programme of 3-5 events per year, working closely with corporate partners to deliver highly successful events to engage current and potential funders deeply with our work.
You’ll work closely with our Head of Grant Management and Funding, as part of the Growth, Data and Operations team. This is an exciting team focusing on innovation and growth, including fundraising, new programmes, partnerships, data processes and research.
The client requests no contact from agencies or media sales.
We’re looking for a talented and motivated Fundraising and Communications Manager who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.
What we do
We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world.
- We build communities between people with Prader-Willi syndrome, their families and the professionals who support them to share knowledge and expertise and improve outcomes for people with Prader-Willi syndrome and their families everywhere.
- We want everyone with Prader-Willi syndrome to get equal access to diagnosis and treatment no matter where in the world they live and to ensure better, more consistent outcomes for people with the syndrome and their families.
- We work to ensure research into the condition works for everyone and reflects the diverse experiences and environments of those living with the syndrome around the world today.
- Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.
- We have a staff team of four who work in conjunction with dedicated volunteers from around the world.
Key Fundraising Responsibilities
- Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
- Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
- Provide outstanding donor care to encourage a high level of retention and repeat donations.
- Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
- Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
- Develop a robust pipeline of case studies for use in our fundraising campaigns.
Key Communications Responsibilities
- Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
- Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
- Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
- Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
- Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
- Produce compelling monthly newsletters and an Annual Report.
- Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
- Uphold and showcase the IPWSO mission and brand.
- Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
- Oversee copywriting and proofreading within IPWSO.
- Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.
General Responsibilities
- Champion the vision, mission and values of IPWSO internally and externally.
- Comply with all relevant charity and other legislation.
- Uphold IPWSO’s internal policies.
- Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
- Undertake other reasonable duties requested by the CEO.
Person Specification
Essential
- Significant fundraising experience including planning and delivering successful online fundraising campaigns
- A track record of securing donations from individuals
- Experience of donor stewardship
- Excellent presentation, writing and storytelling skills across a wide range of applications and for varied audiences
- Excellent proofreading and editing skills
- Understanding of organisational branding
- Experience managing websites and social media platforms
- Excellent organisational skills with the ability to work under pressure and to strict deadlines
- Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships
Desirable
- Experience using Donorfy or another CRM
- Experience using Google Analytics and WordPress
- Experience managing Google Ad Grant campaigns
- Experience working remotely
- Experience working with volunteers
- Experience working as part of a small team
- Experience working for an international nonprofit organisation
- Understanding of challenges facing people with disabilities
- Design skills, including proficiency in software such as Canva
Essential Personal Attributes
- Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
- Confidence and ability to work well with people from different backgrounds from around the world
- Highly self-motivated and able to work on own initiative as well as part of a team
- Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed
The client requests no contact from agencies or media sales.
Applications for this role close at 9 a.m. Tuesday 8th October 2024.
Location: London / Hybrid (option to work remotely for up to 60% of work week)
Who we are
The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global. We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.
We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.
Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.
About the role
The Prospect Development and Donor Insights Manager is a new key position within the Development Office that will lead on strategic, data-driven insights to shape our fundraising strategy and maximise the University’s fundraising potential as we embark on the University’s biggest ever fundraising campaign.
You will manage the overall process of prospect development, including moves management and prospect strategy to support our fundraising campaign. You will provide strategic, data-driven guidance to frontline fundraisers ensuring optimal tracking and engagement of major gift prospect, including individuals, trusts & foundations and corporates, throughout the donor lifecycle. In addition, you will develop and strengthen a sustainable prospect pipeline in support of our fundraising campaign and fundraising priorities of the University.
Who are we looking for?
We seek someone with at least three years’ experience of prospect research and prospect management, with strong analytical and critical thinking skills, with the ability to translate data into strategic recommendations. You will have exceptional stakeholder management skills, with the ability to collaborate effectively and strategically with individuals and teams at all levels and across functions. We need someone who has experience of writing profiles, prospect identification, media tracking and good understanding of the Data Protection Act. Experience of maintaining and developing a prospect tracking system on a fundraising database and experience of data analysis and data visualisation is also sought.
Further information
The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.
The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Tuesday 8th October 2024.
Position: Community Fundraising Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely.
Salary: Starting from £39,717 per annum plus Car Allowance and excellent benefits
Salary Band and Job Family: Band 3*, Charity
*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you a people person? Are you inspired by fundraising supporters taking on unusual challenges or pushing themselves to their limits to support the causes they are passionate about?
If so, you just might be the candidate we are looking for! Our Community Fundraising team around the UK works alongside MS Society supporters and volunteers in their communities to give them the very best fundraising experience with us. We’re looking for the right person to lead the team and elevate our fundraising success even further.
You’ll be an experienced charity fundraising professional, with significant experience in managing and leading a disperse team of regional fundraisers.
You’ll be able to develop a strategic plan for local fundraising and have a clear focus on how to get the best out of your team to deliver it.
You’ll be a confident speaker and presenter, able to inspire staff and volunteers across the MS Society to get involved and take on a challenge. You’ll be comfortable working with budgets and numbers.
Closing date for applications: 9:00 on Friday 27 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
INTERESTED?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
Charity People are honoured to be working in partnership with the wonderful National Literacy Trust who are searching for an inspirational and passionate fundraising leader to join as their new Director of Development.
"National Literacy Trust are on a mission to give children and young people from disadvantaged communities the literacy skills to succeed in life. This is a fantastic opportunity to join their senior management team and lead the fundraising and development strategy into an exciting new phase."
- Director of Development
- £85,000 - £90,000 Per Annum
- Permanent, 35 hours per week
- Reports to CEO
- 6 Direct Reports, leading a full department of 20
- As part of our flexible working policy, you will be free to work remotely for the majority of your time if you prefer. However, you will need to be able to be in London when required for events and in person meetings with partners and trustees, team planning days and other duties as part of our senior management team. This will be approximately two or three days per month on average and you will need to cover the cost of your travel.
- Excellent benefits including 28 days annual leave, plus bank holidays and Christmas closure, and generous pension contribution of up to 8%
The role
This key leadership role is at the core of a very successful and ambitious directorate, one that has seen some wonderful achievements across all income streams. This includes award-winning partnerships from the corporate sector, with partners including McDonalds, KPMG and The Premier League, in addition to a fantastic array of trusts and foundations, and strategic relationships with national bodies such as Arts Council of England and the Department of Education.
The Director of Development will continue our impressive growth trajectory and inspire a team of talented and ambitious fundraisers to success. You will work closely with the CEO and fellow members of the Senior Leadership Team, as well as being a key contact for delivery colleagues and programme leads.
About you
You will be an experienced and compelling leader, someone who can demonstrate a successful track record building and delivering fundraising strategies. You will need to show success in achieving income growth, and be experienced across several income streams, including managing strategic partnerships from the corporate world, working strategically with national bodies (e.g. Arts Council) and a deep understanding of fundraising campaigns. You will have exceptional communication skills across all audiences, including working at board level, and have an excellent understanding of financial planning and reporting. You will be a natural leader, who can engage, motivate and inspire the development department, and play a key part in building a strong and inclusive organisational culture, as part of our ED&I commitments.
"The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. We work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through our teams leading community literacy programmes in 17 places in the UK facing the biggest literacy and poverty challenges. Our research makes us the leading authority on literacy and drives all our work. We are committed to becoming a more diverse and inclusive charity, better at listening to and working in partnership with the communities we exist to serve. Literacy is a vital element of action against poverty and our work changes people's life stories."
To apply
To find out more information and to register your interest, please send your updated CV to Kevin Croasdale () from our recruitment partner, Charity People. If your profile fits what we're looking for we'll be in touch with lots more details and to arrange a follow up meeting.
Key Dates
Closing date: 12pm Monday 30th September
First round interviews online: Thursday 10th October
Second round in-person interviews: Afternoon of Wednesday 23rd October, in-person
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustment so that we can help ensure the application process works for you.
For over thirty years, we've recruited extraordinarily talented people into rewarding and vital positions on behalf of some of the biggest and smallest non-profit organisations in the UK and internationally. We also work in partnership with organisations that support diversity in the workplace, recognising the need for continual diverse partnerships in our work. We're proud to be the chosen recruitment partner for many Charities, Universities, Membership bodies and Institutes
Partnerships Manager
We are looking for a dedicated Partnerships Manager to join a brilliant team of fundraisers!
This is an agile role, working a minimum of two days a week from the London office, offering flexible working and some great benefits.
If you are passionate about challenging the causes of poor mental health and providing people with the tools they need to live their best possible life, then apply today!
Position: Partnerships Manager
Location: London/hybrid (London office a minimum of 2 days a week)
Hours: Full time, 35 hours per week (flexible working available)
Salary: £33,880 to £38,907 (inclusive of London Allowance)
Contract: Permanent
Closing Date: 11:59, Wednesday 2nd October 2024
Interview Date: w/c 7th October 2024
Work for an organisation that research shows is one of the most trusted major voluntary sector brands.
The Role
As Partnerships Manager, you will drive new partnership opportunities and develop long-standing partnerships for the organisation.
With experience in charitable corporate partnerships, you will use your creativity and innovative skills to develop and deliver sector-leading partnerships. You will have responsibility for seeking new and exciting partnership opportunities and drive their delivery and growth to strategically support the charity’s work across the UK.
You’ll have cultivation and stewardship skills to build and maintain your own pipeline, understand and translate trends in the market, and have a track record in influencing internal and external stakeholders to grow and diversify partnerships income.
About You
You will have experience of:
- Working with charity partners across a range of business sectors.
- Working with partners to generate £25k+ in charitable funding, ideally spanning different types of activities and fundraising mechanisms/components.
- Creative and strategic thinking, with passionate for demonstrating how the business community can change the landscape of the UK’s mental health.
- Budgeting processes and tracking and forecasting income and expenditure for partners and your pipeline.
You will occasionally travel the country and work flexibly to meet the requirements of the job role (e.g. occasional evenings and weekends where event attendance is required).
You may also have:
- Knowledge of the mental health / illness sector.
- Sound understanding of relevant fundraising regulations and GDPR.
- Previous experience of working with Salesforce or other fundraising databases.
About the Organisation
In a rapidly changing world, the charity brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for over 50 years, challenging the causes of poor mental health and providing people with the tools they need to live their best possible life at home, school and work.
What will you receive?
You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses.
You will also receive:
- Employer funded pension
- Flexible working
- Life assurance
- Eye care vouchers
- Training opportunities
- 25 days annual leave, rising to 30 plus Bank Holidays
- Rewards, benefits and recognition platform
- Employee assistance programme
- Your birthday off
- Plus many more great benefits…
“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member
We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
You may also have experience in areas such as Partnerships, Corporate Partnerships, Strategic Partnerships, Partnerships and Engagement, Fundraising, Fundraiser, Health, Mental Health, Community, Social Welfare, Partnerships Manager, Corporate Partnerships Manager, Strategic Partnerships Manager, Partnerships and Engagement Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are excited to be recruiting a Philanthropy Manager to join our Fundraising Team. This is a new role which will be instrumental in setting us up well to grow income from major donors over the coming years. We are looking for an experienced major donor fundraiser, who can bring their skills and expertise to take this strand of fundraising to the next level. The role is being recruited on a fixed term basis, with a possibility to convert it to a permanent post after 12 months, subject to performance.
The Philanthropy Manager will build relationships and secure funding from high-net-worth individuals, working closely with the Director of Philanthropy, CEO, and a newly established fundraising committee to develop this area of fundraising. This will involve developing new events and stewardship opportunities to create engaging experiences for prospective and existing supporters. The post will report into the Director of Philanthropy.
This role can be based at any of our four Brilliant Club offices, located in London, Birmingham, Leeds and Cardiff. We expect some travel will be required (mainly to London) for events and to attend in-person meetings.
About you
The role will best suit someone who:
- Has a track record of building funder relationships and securing income from major donors, ideally in the education or social mobility sector
- Has experience of developing successful funding projects and bids
- Thrives on organising high quality stewardship events and bringing people together
- Is comfortable working with senior stakeholders, including high-net worth individuals, Trustees and senior leaders
- Has a demonstrable passion for furthering The Brilliant Club’s mission
- Is able to adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
The client requests no contact from agencies or media sales.
Supporter Operations Officer
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.
About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations
About the Role:
In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends.
You’ll also:
- Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
- Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits
- Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures
- Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented
About you:
- Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance
- Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
- Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
- Experience of income processing and donor response handling
- Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
- High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
- Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
- Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
- Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday annually (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
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Position Title: Senior Development Manager, Donor Network
Location: Hybrid working between London office and remote.
Reports To: Director of Strategic Development
Employment Type: Full-time, 37.5 hours a week (flexible working hours considered)
Scope:
At Big Change we know that great things happen when you build connections, trust and relationships, and enable people to share, learn and act together. If you are a fundraiser who loves building relationships, raising funds that catalyse system change, and facilitating collaboration across a community that is motivated by a common goal, we would love to hear from you. We are looking for a Senior Development Manager who is passionate about exploring new ideas and possibilities within a collaborative environment as well as ensuring our supporters feel valued.
You will manage our Big Change Strive Network: a group of high-value donors who share our values and back our core work. To do this successfully you will be confident in building on strong existing foundations by working with those who have taken part in our Strive challenges and been a part of our ‘catalyst circle’, and you will play a crucial role in deepening and expanding the network and its visibility. There is space for a creative approach in this role because we want to take our incredible supporter network to a new level. Not only will you be leading a large part of Big Change’s fundraising efforts, but you will also be making and introducing new connections that will help to enrich and evolve the Strive network.
Reporting to the Director of Strategic Development, this role is essential in building and maintaining relationships that drive philanthropic support and advance Big Change’s mission. The ideal candidate will have a proven background in major donor engagement, building network identities, network development, managing communities and project management. An interest in systems change is a bonus.
Our Team
Big Change is unashamedly hopeful for a future in which all young people can thrive in life. We know that the issues many young people face are multilayered and inter-connected, and the systems around them need to change in big and multidimensional ways. This is why we find and invest in the people leading change, backing projects and funding early-stage ideas with high impact potential. And why we provide opportunities for our community to connect, learn and act together. Our expert and committed team bring people together to spark lasting change.
Big Change Benefits:
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£1000 Learning and Development Allowance
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Cycle to Work and Season Ticket Loan schemes
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Flexible working
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Pension scheme with up to 5% matched by Big Change
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Monthly phone allowance
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Wellbeing allowance
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Unlimited annual leave policy
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Volunteering days
What you’ll be doing (Key Responsibilities):
1. Fundraising Strategy Implementation:
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Support the Director of Strategic Development to develop and refine fundraising and partnership goals and objectives.
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Execute the organisation’s fundraising strategy, working as part of the Development Team towards a shared target, with a focus on major gifts.
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Identify and pursue new funding opportunities, populating the organisation’s pipeline, ensuring alignment with organisational priorities and project needs
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Work with team members in each area of the organisation to develop a strong model for donor collaboration linked to impact.
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Monitor market insights and adapt to fundraising trends and donor behaviours.
2. Strive Network Management and Development/ Donor Community Development:
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Lead the management and growth of a mission-aligned network, engaging high-net-worth individuals, including those who participate in Strive Challenges.
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Develop and implement strategies to deepen relationships within the Strive Network, fostering a sense of community and shared purpose.
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Work with our comms and marketing team to develop the donor network’s shared purpose, vision statement, brand identity and visibility.
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Oversee the careful research, qualification and stewarding of new partnerships that will help to enrich and evolve the Strive network towards inclusivity and participatory approaches.
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Co-develop value propositions with existing members of the Network to encourage others to join the group.
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Create opportunities for the Strive Network to connect with and add value to our community of changemakers on the ground (eg. mentoring, connections, follow on funding).
3. Major Donor Engagement:
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Lead on relationship management with existing major donors, designing tailored stewardship and ensuring ongoing engagement.
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Review, evaluate and further develop key touchpoints with major donors, collaborating with team members across the organisation and other funders where appropriate.
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Accountable for the identification, cultivation, and welcoming of new major donor prospects, with a focus on diversifying and expanding the Strive Network beyond its current reach.
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Oversee the production of personalised proposals, presentations and reports, sparking ongoing engagement with the network and linking their contributions to Big Change’s community and impact.
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Work closely with the Director of Strategic Development in managing high-profile donor relationships and securing multi-year commitments.
3. Team Leadership and Collaboration:
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Provide training and professional development opportunities for team members.
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Work closely with other teams at Big Change to ensure alignment between fundraising activities and organisational needs.
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Develop, inspire, motivate others to fulfil their potential and foster collaboration across Big Change and its community
4. Data Management and Reporting:
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Working closely with the senior leadership team, track and report fundraising progress, ensuring transparency and accountability in all pipeline development activities.
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Oversee the management of donor databases, ensuring accurate and up-to-date records of all fundraising activities.
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Track and analyse engagement metrics to evaluate the effectiveness of strategies and campaigns.
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Responsible for compliance with all relevant regulations and ethical standards in fundraising activities.
Here’s what we’re looking for:
Experience:
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Highly experienced in fundraising, major gifts, network development, or related roles.
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Proven experience of building a community with shared identity, values and purpose.
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Facilitation of co-design processes, or related experience of such approaches.
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Strong experience of designing engaging events, experiences and creative communications.
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Communications and branding experience helpful but not essential.
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Experience with working across UK and US markets isn’t necessary but would be desirable
Skills:
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Excellent communication, negotiation, and relationship-building abilities.
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Familiarity with donor management systems and fundraising software.
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Understanding of approaching complex problems with systems change methodologies.
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Ability to establish and manage effective working relationships with people of diverse working styles, backgrounds and industry-experience.
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Capability in leading and developing teams.
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Spotting opportunities to engage network, make connections and drive impact.
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Ability to demonstrate the connection between major donations and the outputs and impact of an organisation.
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Proven ability to craft, pitch, and refine compelling proposals that resonate with high-value donors and inspire long-term partnerships
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Proven ability to develop and manage corporate partnerships.
Personal Attributes:
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Results-driven with a strong commitment to the mission of Big Change.
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Thrives on 1:1 relationship building, while also creating a purposeful and inspiring community dynamic.
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A creative self-starter with initiative, confidence, and drive.
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Able to understand and work well with an entrepreneurial mindset.
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Proactive and able to work independently as well as collaboratively with the team.
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Upholds strong ethical standards and is committed to transparency in fundraising.
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Passionate about system change, with a natural ability to build trusting relationships and trust with diverse leaders and philanthropists.
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 30th September 2024
Interview date(s): w/c 7th October 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Job Title: Marketing Membership Officer
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Hours:21 Hours per week
Salary on appointment: £14,742 - £16,216 per annum*
*This role sits within a pay grade with a pay range of FTE £24,570 to £27,027. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.
We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.
This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.
If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.
Key responsibilities
- Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
- Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
- Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
- Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
- Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community.
- Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
- Co-ordinate across teams to ensure data is provided in a timely fashion
- Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
- Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
- Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
- Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
- Send relevant reports and feedback to suppliers
- Update a weekly tracker sheet of performance across all channels
- Provide additional support as required in responding to Facebook comments on our acquisition adverts
Impact
- Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.
Other
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
- Engage and proactively develop excellent working relationships across the organisation.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge, skills and experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role
- Understanding of basic marketing practices
- Some familiarity with data protection laws and confidentiality principles
Skills
This section details the specific abilities and competencies required to perform the job effectively:
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Able to handle multiple tasks and prioritise effectively
- Good communication skills and ability to liaise with internal and external stakeholders
Experience
This section specifies the practical, hands-on experience required for the role:
- Experience working in an administrative role (volunteer, work experience or job)
Desirable:
- Experience in working in membership or customer service roles
- Familiarity with CRM systems and/or excel
Personal Attributes
- A team player, able to develop collaborative, strong and effective working relationships
- Empathetic and patient, with a genuine desire to help supporters
- Positive and professional attitude
- Proactive and self-motivated with the ability to work independently
- Interest in walking and/or being an advocate for the outdoors and natural environment.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an important role within our legacy and journeys team, part of an established and successful individual giving operation. This role is responsible for the delivery of campaigns to promote legacy giving and to raise awareness of gifts in wills to both existing charity supporters and new audiences.
There’s huge potential to grow the charity’s income from legacy gifts. In this role, you’ll get the chance to work across an exciting and varied range of activity, including DRTV and our supporter newsletter. You’ll have the opportunity to hone your skills to grow and strengthen our supporter base and inspire more people to consider how they can support future generations with a gift in their will.
With individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective team.
About you
You’ll have worked in a similar environment such as fundraising. You will have gained experience in running direct marketing activity to generate response, working with suppliers and in-house teams to reach target audiences.
You’re super organised with excellent communication skills, comfortable managing external suppliers and in-house stakeholders to deliver campaigns to plan and against budget.
Working across a range of channels, including direct mail, telemarketing, DRTV, legacy events and digital, you will understand the importance of good stewardship in developing loyalty to a cause.
If you’re up for a challenge and want to play your part in driving forward our legacy and stewardship program to ensure we can continue to be there for people affected by breast cancer in years to come, please get in touch.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing Date: 9am on Monday 7 October 2024
Interview date: Week commencing 14 October 2024