Tenancy Coach Jobs in Newcastle

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

This is an exciting opportunity to join Crisis’ Best Practice team working on a new innovative programme, Built for Zero UK.  This is a place-based programme which by using data and coordinating services, changes how local homeless response systems work and the impact they can achieve with the aim of eliminating homelessness in the places involved.

Location: Any Crisis Skylight in the UK - Working from home is an option in line with Crisis’ hybrid working policy, with the expectation for regular travel across the UK

About the role 

We are looking for an experienced individual who is passionate and knowledgeable about leading the drive for evidence led change in local systems for the most excluded members of our community.  It is an opportunity to join us at an early stage in its development and be instrumental in embedding this work in the UK.  The role requires excellent leadership skills coupled with an ability to bring together local stakeholders to focus on difficult challenges and provide the framework and conditions for uncovering the solutions to longstanding barriers and problems and inspire positivity and resilience.

About you 

To be successful in this role you will have: 

• Experience of achieving system change through partnership working, building trusting relationships and collaboration as well as being a strong convener capable of driving change. 

• Ability to identify barriers to progress and problem solve sensitively with the ability to encourage focus on solutions, whilst maintaining strong and positive working relationships 

• Experience of working within or have extensive knowledge of the challenges faced by local authorities to making meaning change together with an ability to work across organisational boundaries. 

• Strong project management skills and able to work in an iterative and agile way. 

You may have experience in;

• Designing, running and facilitating interesting and innovative workshops 

• Working within a number of different localities simultaneously and providing bespoke support 

• Homelessness services within local authority or other organisations 

• Working in a consultant capacity

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 8 September 2024 (at 23:59) 

Interviews will be held on Friday 20 September 2024 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094 

Internally your job title will be Recovery Worker.

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Howard Street as a Recovery Worker.

In this role you will work across two services, our Newcastle Supported Housing and Personal Budget Service.

Working for our Newcastle Support Housing service you will support individuals aged 18 and upwards who have a mental health diagnosis to move into one of our tenancies helping them to ensure the transition is as smooth as possible, you will then meet with them each week to support them both emotionally and practically to develop life skills which enable them to sustain their tenancy and eventually move on to independent living.

This can include a number of tasks such as money management, managing bills, reporting repairs and supporting them to keep on top of the cleanliness of their property. You will support them with all aspects of the move on process. You will then support the team to get the property ready for our next move in. The individuals that we support though our housing service have multiple and complex needs, this can include a struggle with addiction or an offending history as well as other support needs.

In our Personal Budget Service you will support individuals aged 18 and upwards with a mental health diagnosis who have block hours of support and whose mental ill health is causing them concern and/or affecting their lives in various way. You will meet these individuals either in their own homes and out in the community and provide tailored support around areas that they currently struggle with to help them achieve their goals. The individuals that we support through this service live across Tyne, Wear and Northumberland.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

No relevant experience is required as Full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team traveling out in the community and have an ability to plan and prioritise your own case load with changing priorities each day.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent part time role requiring the post holder to work 18.5 hours per week, 2.5 days per week (this must include a Wednesday).
We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Progression Coach

We have a new role available for a Progression Coach to join Depaul UK to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.

Position: Progression Coach

Location: Whitley Bay, Tyne and Wear

Contract: Part-time

Hours: 30 hours per week

Salary: Pro Rata: £19,308 Per Annum Plus Pension and Other Benefits FTE: £24,136 Per Annum

Closing Date: Sunday 8th September 2024.

About the Role

To work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Your work will be underpinned by the Depaul Endeavour model of assets-based, psychologically informed delivery.

Working under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. In accommodation-based services, you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in a positive and successful move on.

Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation. Your work will be underpinned by the Depaul model of Acceptance and Commitment Therapy informed delivery, the aim of which is to support our clients to understand and act on their values, strengths, and long-term vision for their future.

Key responsibilities include:

· You will carry a caseload of clients for whom you will be the named key worker, and you will also take joint responsibility with your team members for the well-being and day-to-day support of all clients in the services

· You will lead on risk and needs assessment and support planning for your key clients and contribute to ongoing needs and risk assessment of other clients in the service

· You will develop and implement SMART outcomes based support plans for your key clients

· You will deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.

· You will proactively work in partnership with multiple agencies including statutory teams, to support the well-being of Depaul clients following data protection and information sharing protocols.

About You

You will need to have the following skills and experience:

· An understanding and commitment to working in an assets-based way.

· An understanding of the needs of people who have experienced homelessness, poor mental health, and substance use.

· A knowledge and understanding of Risk Assessments and Support Planning.

· Good literacy, numeracy and IT skills.

· Able to demonstrate a clear understanding of safeguarding requirements and procedures.

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

· Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Shelter provides flexibility to allow home-based, Shelter Office-based or a combination of the two although regular travel throughout England and Scotland is expected

Contract type: Permanent

Salary: £77,000 per annum + Excellent Benefits

Hours: 37.5hrs per week

Leave: 30 days holiday per annum plus bank holidays

Closing Date: Sunday 8th September at 11:30pm

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Retail team at Shelter plays a vital role in supporting our mission and are based throughout England and Scotland.

With a network of charity shops and online retail channel, we generate income to fund our essential services and campaigns.

Our team is dynamic, passionate, and committed to making a difference in the lives of those affected by homelessness and bad housing.

From our driven shop managers to our incredible volunteers, we work collaboratively to create welcoming spaces where customers can shop with purpose, knowing that every purchase supports our cause.

About You

We are seeking a dynamic and strategic leader to join us as Assistant Director of Retail. In this senior-level position, you will be at the forefront of driving positive change through our retail operations. Your role will be multifaceted, encompassing strategic planning, team leadership, and revenue generation.

As Assistant Director of Retail, you will lead a geographically dispersed team, fostering their personal development and ensuring alignment with our organisational culture and values.

Collaboration is key, as you'll work closely with colleagues across the income generation team and Shelter senior leadership to execute our strategy effectively.

Your role will involve devising innovative solutions for retail, implementing a robust marketing strategy, and ensuring compliance with regulatory standards. You will have the opportunity to shape the future of Shelter's retail operations, from expanding our online presence to identifying new opportunities for revenue growth. With your strong commercial acumen and strategic mindset, you will strategically manage shop operations to drive profitability and support our mission.

How to Apply

Please ensure you read the application pack in full before applying. 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the SIX points in the ‘About You’ section of the job description attached to this advert. Please provide specific examples following the STAR format and ensure you demonstrate how you meet the Shelter behaviours outlined in the job description. Please ensure that the supporting statement is no more than 2 A4 pages in length.

Please note applications without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Please note that Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.