Supporter Experience Officer Jobs
We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.
The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title - Chief Operating Officer
Scope - Substantive; Full time or near full time
Location - Hybrid working including 2/3 days per week at BSG Office, London NW1 4LB
Requires occasional out of hours working
Reports to - BSG Chief Executive
Other Regular Relationships - BSG Team, BSG Board of Trustees, BSG Executive, BSG Council, Committee Chairs, external stakeholders
About the BSG
The British Society of Gastroenterology (BSG) is an organisation focused on the promotion of gastroenterology and hepatology within the United Kingdom. It has over 4000 members drawn from the ranks of physicians, surgeons, pathologists, radiologists, scientists, nurses, dietitians and others interested in the field.
Founded in 1937, it has grown from a club to be a major force in British medicine, with representation within the British Royal Colleges and consequently the Department of Health and Government.
The BSG believes that equity of opportunity is of fundamental importance for everyone involved in our organisation. We welcome and actively seek to recruit individuals to our activities regardless of race, religion, ethnic origin, disability, age, gender or sexual orientation.
Main Job Focus
- The COO ensures that all operational governance, finance and HR matters of the BSG are dealt with effectively and to the highest standard.
- Ensure BSG is compliant with the requirements of the Charity Commission
- Ensure digital development of BSG reflect the strategic objectives of the organisation
Key Responsibilities
- Work closely with CEO and Senior Management team to develop and implement the charity’s strategy
- Work closely with the Board of Trustees, Executive and Council preparing agendas and papers for meetings, attending the meetings and taking Minutes
- Ensure all aspects of the Society’s Governance are managed effectively
- Companies House/Charity Commission filing
- Management of the HR function to include administration using Breath HR, induction of new staff, BSG Officers and Trustees
- Management of the election process for committee members
- Ensure governance of the charity is dealt with effectively including all policies and procedures implementing change where necessary
- Be the Data Protection Officer for the charity ensuring that the charity is GDPR compliant
- Preparation and management of budgets with the CEO
- Prepare tender documents and lead process for external providers of services
- With the CEO, drive a culture of continuous improvement in all support areas of the charity
- Deputise for the CEO when required
- Attend and support the BSG annual conference which takes place over four days in June each year.
- Involved in higher committees and relevant working groups of the Society, supporting their development and implementation of key initiatives
Essential - Experience and Skills
- Proven experience in a senior leadership role.
- Track record of managing, motivating and directing individuals to achieve high quality outcomes.
- Strategic thinker with strong problem-solving abilities
- Experience in operational management, including governance, HR and finance.
Desirable - Experience and Skills
- Experience working in a membership organisation or charity
- Familiarity with the healthcare sector
Personal Qualities and Attributes
- Strong decision-making abilities.
- Excellent communication skills both written and verbal.
- Track record of successful team management and development
- Ability to adapt rapidly to new opportunities and able to be an ambassador for change.
Core requirements
- Proficient knowledge of Microsoft Office applications.
- Experience of working using remote meeting systems.
- Aptitude for ‘Cloud based services’ and an understand of how technology can facilitate improvements in efficiency and effectiveness.
- Ability to quickly adapt to the use of other systems (e.g. document control and management, project management etc).
This document describes the main elements of the job. It is a guide to the standards and main duties as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is subject to review on an on-going basis.
The client requests no contact from agencies or media sales.
The Community Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.
The Regional Fundraising Officer role will play a significant part in contributing to a high-performing fundraising team. The role will cover the North East & Yorkshire regions.
You will report to the Community Fundraising Manager and support the Head of Regional Fundraising to drive the continued growth of the charity’s community fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.
Main duties and responsibilities of the role:
Strategy, finance, and reporting
· Responsibility for 3 income streams within the region including corporate, community groups and Do It Yourself (DIY) fundraising.
· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with partnerships in your region with a value of up to £100,000.
· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, following fundraising legislation and good practice.
· Recruit new fundraising supporters in line with strategy.
· Support the Community Fundraising Manager (CFM) and Head of Regional Fundraising (HORF) in developing the Community Fundraising strategy for ARUK to increase income within this stream.
· Support and extend volunteer networks within the geographical area in line with strategy.
· To ensure that fundraising activity is implemented and managed locally to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across the geographical area.
· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload cost-effectively and proactively.
Supporter Management
· Provide excellent customer service to community fundraising supporters (including maintaining a polite, enthusiastic manner with prompt responses to enquiries), to acknowledge support and increase long-term loyalty.
· Provide high-quality account management to volunteer groups in geographical area.
· Effective management of volunteer relationships within geographical area.
· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.
· In liaison with the Partnership Development Managers and Partnership Development Officers, provide high-quality account management to corporate supporters within the specified geographical area and/or of relevant value.
· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.
· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.
Increasing Community Support within geographical area
· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within the geographical area, in line with strategy.
· Run volunteer events with both a recruitment and cultivation function, liaising closely with the Stewardship and Events team to ensure a seamless supporter journey, and with the Press team to include media volunteers.
· Manage the recruitment process of new ARUK volunteers in the geographical area, providing relevant support and training.
· Liaise with local community organisations (e.g., golf clubs, educational institutions etc.) – both previous and new potential supporters – to extend income and activity in line with the strategy.
· Initiate and roll out community fundraising events in the geographical area with evidence of effective ROI and achievement of strategic goals.
· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.
· Arrange appropriate volunteer representation at events in the community (for example, for cheque collections and talks), spreading the charity’s reach cost-effectively.
· Identify, research and target prospective community organisations, in liaison with CFM.
· Identify, research and target prospective local corporates in liaison with CFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with both community and corporate strategies.
· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.
Monitoring and Reporting
· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Community Fundraising Manager.
· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.
What we are looking for:
· Experience in partnership fundraising and/or relationship-building.
· Experience in public speaking, such as giving presentations and talking at events.
· Knowledge of recruiting key volunteers and fundraising supporters.
· Experience and a keen interest in building long-term relationships with supporters.
· Proven ability to provide excellent stewardship.
· An ability to manage a busy and varied workload.
· Excellent communication skills, both verbal and written.
· Excellent organisational skills.
· Full driver’s license with access to own vehicle.
· Flexibility to work some unsocial hours and willingness to travel independently.
· Live within North East & Yorkshire regions.
Additional Information:
Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.
Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £31,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 13th October 2024, with interviews likely to be held week commencing the 21st October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Summary
- To keep updated on the main requirements of the Church of England's legislation Clergy Discipline Measure (CDM), Rules and Code of Practice and the incoming Clergy Code of Conduct Measure.
- the post holder is required to liaise with the Archbishop of York on potential, current, and past CDM cases and make the necessary administrative arrangements, including research and preparation of correspondence and briefing papers, and liaison with staff connected with CDM issues within the Church of England.
- To support the Archbishop of York on a number of his most important metropolitical functions, including clergy discipline and Canon C4 processes. In addition, they provide support to the Archbishop's team in other areas of legislation such as data protection policies and procedures.
- To liaise with the Archbishop of York regarding applications for Canon C4 faculties (the process to allow certain candidates for ordination to proceed to training) received from Diocesan Bishops in the Northern Province.
- This is a hybrid role, with the expectation to work from the primary office 2-3 days per week.
- A basic DBS check will be required as part of our pre-employment checks.
- A salary of £37,261.60 (FTE £46,577) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangements requests with locations with an expectation of just 1-2 days per week in the Church House office/base office location. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sophie Lancaster Foundation is a registered charity established in memory of a young woman who was tragically murdered for her distinctive gothic appearance. Our mission is to challenge prejudice and intolerance, especially towards people from alternative subcultures, and to celebrate diversity within our society. Based in Haslingden, Lancashire, we have a large following both nationally and internationally and are a well-known presence within the alternative community.
We’re looking for a highly creative social media and marketing specialist to craft and deliver engaging content across our digital channels and spread our inspiring message of tolerance and respect to an even wider audience.
The Role
We need someone with professional social media and marketing experience who is passionate about driving the Sophie Lancaster Foundation forward. You’ll manage our social media presence, engage with our followers, and create new opportunities for conversation and audience growth. As a champion of our brand, we’ll look to you to ensure our communications are always spot-on. Your writing should shine across various platforms, whether it's website content, leaflets, or marketing emails. With a keen eye for design, you’ll create impactful social media posts and use both photography and video to boost engagement. Identifying ways to expand our audience and increase income is vital for our self-funded sustainability. Besides working at your desk, you’ll also represent the Foundation at events and festivals, becoming a key member of our small team. This role is offered as a one-year contract with the potential to be made permanent and has an annual leave entitlement of 25 days per year.
About You
You might belong to an alternative subculture yourself, or at the very least, you’ll understand and empathise with subcultural groups and champion cultural differences.
As well as being technically savvy, you’ll be fully engaged with our mission. Sharing Sophie Lancaster’s story is a privilege, and you’ll take pride in creating work that challenges hateful behaviours and inspires a diverse audience around the world. You’ll be a skilled organiser and administrator, who’ll be comfortable managing a busy diary filled with social media schedules, campaign deadlines and events.
Representing the Foundation is a key part of the role, so you will need to be self-sufficient in driving the company vehicle and transporting merchandise and presentation materials from our office HQ and into the event venue. Overnight stays are sometimes necessary. Please only apply if you’re based in the local area as remote working will not fulfil the in-person support required. Social media demands regular evening monitoring so if you are building a portfolio career and are not available in the evenings or don’t want to be disturbed, then this is not the role for you. Time in lieu is provided for work outside of your core hours and flexible working can be discussed.
Most importantly, you’ll be a fantastic team player who instinctively steps up to get the job done and will always go that extra mile. Your energetic, positive personality will help you build connections with communities and supporters, representing the Sophie Lancaster Foundation and our values with enthusiasm and warmth.
PCS is moving towards the establishment of an organising culture across the union. Our approach going forward is about building union power. We are building our teams of Industrial Officers to work in and develop expertise in all aspects of the role including bargaining, organising, campaigning, equality and learning.
Salary and Location
- Band 4, Regional Spine points 30-26
- Starting Salary £45,570 p.a. rising to £51,459 p.a. in annual increments
- PCS Newcastle
Successful candidates for the Industrial Officer will be able to demonstrate:
- Encouraging participation and recruitment of new members, particularly of under-represented groups
- Industrial relations, negotiations, advocacy and representation
- Understanding of the political processes in the UK and the role and work of trade unions
- Basic knowledge of employment rights, equality legislation discrimination law and working practices
- Methods and techniques for bargaining, campaigning and organising in a digital age
The main duties of the Industrial Officer role include:
- Identifying and maximising the potential for union growth
- Influencing success by developing and promoting the union’s bargaining, campaigning, equality and organising agenda
- Encouraging membership participation and support in allocated areas of responsibility
The ability to organise own work, identify and set priorities as well as communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences are all essential requirements for a successful Industrial Officer.
Closing date: at 12 midday on Tuesday 8 October 2024
Interviews will be held by Zoom: Thursday 31 October and Friday 1 November 2024
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?
We are looking for a Corporate Services Support Officer who will support our HR & IT functions. You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases. We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 1st October 2024, with interviews taking place w/c 14th October 2024. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 14th October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
Community Development Officer – Southampton (England South)
We are recruiting a Community Development Officer to engage key partners and stakeholders in the region tailoring support, training and education to create suicide safer communities.
In this role you will:
· Identify, develop and maintain effective partnerships with local communities, volunteers and key partners across the region to engage them in the prevention of young suicide.
· Proactively promote suicide prevention including raising the profile of PAPYRUS and engaging with those personally affected by young suicide.
· Equip a wide range of stakeholders to enable them to create sustainable suicide safer communities through the provision of tailored support, training and education.
· Deliver training and awareness raising products to a variety of groups including professionals, parents, young people, volunteers and other trainers.
· Contribute to the development and review of projects, and education and training products, in line with the Strategic Plans.
· Contribute to and promote campaigns, training and opportunities as outlined in the Regional and Strategic Plans.
· Represent the charity at events including conferences, panels, working groups and through media channels as required.
· Record, monitor and report on data to evaluate our projects and demonstrate impact.
To be successful in this role you will have:
· Previous experience working in a community setting, delivering information and training sessions, leading workshops or educational activities
· A proven track record of networking and building and managing effective relationships, tailoring the approach to meet the differing needs of the audience
· Experience as a qualified ASIST Trainer or willingness to gain qualification and experience
· Experience of using own initiative and creativity to develop a project, programme or area of work
· The ability to travel to different locations across Southampton and the South of England to attend meetings, events and deliver training.
Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23).
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Hours: 36 hours per week
Location: Southampton (The Bulb, Southampton, SO15 1GX) with travel across the South of England
Contract: Permanent
Closing date: 13th October 2024
Interview date: 23rd October 2024
PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A small and friendly local charity is looking for someone who is organised with excellent communication skills who is keen to learn, develop and/or share their fundraising skills. This role would suit someone who is looking for a career change or has recently graudated and would like to become an excellent charity fundraiser or an experienced fundraiser who is keen to develop their skills and expertise to inform an imaginative fundraising strategy.
The client requests no contact from agencies or media sales.
The Supporter-led Fundraising (SLF) Department at Alzheimer’s Research UK (ARUK) is responsible for mass fundraising through enabling individuals and communities to support ARUK through their own talents and passions. The team drives registrations and income through third party, virtual and mass participation events and manages these relationships to maximise income.
The Central Fundraising Team is the beating heart of SLF as they work across Regional, Sporting Events and Marketing & Engagement teams to ensure our supporters receive incredible stewardship to achieve their fundraising goals. They ensure processes are in place to allow teams to work together effectively and maximise opportunities and innovation that come through online fundraising platforms and fundraisers.
Main duties and responsibilities of the role:
Line Management
· Line management of two Central Fundraising Executives and Senior Central Fundraising Officer.
· Monitor, review, and empower the team to ensure effective communication and place CFT as the heart of SLF.
· Support all CFT to reach their non-financial targets.
· Work with Senior Manager and Senior officer to deliver monthly meetings with the whole team to share ideas and creativity, gather feedback and understand successes and challenges.
· Spot potential development opportunities across the team.
Monitoring and Reporting
· Ensure the fundraising CRM is being used consistently across CFT the wider SLF department to facilitate accurate supporter stewardship and financial reporting.
· Effectively understand and communicate reporting processes undertaken by the CFT and gather feedback to ensure these are the most effective for both teams.
· Act as Lead for the Fundraising CRM use for the Community Fundraising Managers, RFOs and Central Fundraising Team to allow accurate, insightful, and consistent reporting.
· Provide the CFT and regionally based teams with the tools they need for effective working relationships.
· Provide a monthly Department Report update for CFT as well as ad-hoc reporting when required.
· Use data and trends to support the SLF leadership team in in budgeting and forecasting.
· Work closely with the Data and Digital teams to monitor SLF’s contactable supporter base and segmentation.
· Assess and address Salesforce training needs across SLF
· Proactively Identify and Resolve Salesforce Issues, escalating to Senior Central Fundraising Manager where appropriate.
Supporter Stewardship
· Lead on the delivery of a unified approach to supporter care across SLF, including use of data, automation, product development and LTV.
· Monitor and gather feedback from employees and supporters about our stewardship and ‘surprise and delight’ offerings, constantly seeking creative and inspirational new stewardship methods and relevant improvements.
· Coordinate the re-engagement stewardship project for all SLF teams, with structured content input from Managers and direction from the CFM responsible for DIY fundraising.
· Inspire and train the CFT to nurture active fundraisers and build relationships to increase long-term loyalty.
· Frequently analyse and understand SLF supporter journeys to ensure they are consistent, ensure collaboration and idea sharing and offer the best level of stewardship for the supporter.
· Understand and analyse how RFOs and CFT steward supporters through to ensure cohesion, passing of leads between teams and sharing best practice across the wider team at all times
· Regularly review and analyse the supporter chase process to ensure we are receiving funds in a timely manner.
· Review and analyse the tiering system regularly to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
· Lead on the implementation of recommendations from the annual mystery shopping exercise.
Project Management
· Become the lead for projects which involve the whole or majority of SLF to ensure tasks are delegated fairly and completed on time. Examples include Skydiving Days and Last Hour of Pay as well as platforms such as Tiltify and GivePanel.
· Be the central expert for SLF-wide process and projects, gathering experience and knowledge from all SLF teams and provide efficient and helpful updates accordingly.
Strategy and Operational Planning
· Provide creative and innovative suggestions for new supporter engagement and online fundraising products and projects. Work closely with the Senior Officers to implement and see through to completion.
· Identify opportunities for growth and diversification within the Online Fundraising space.
· Make recommendations on team structure and resource as part of the Ops Planning process.
· Work with the Director of Supporter-led fundraising to develop our strategic approach to innovation around digital and gaming channels.
Collaboration
· Support the CFT Senior Officer in overseeing the joint working between the Central Fundraising Team, the Regional Fundraising Officers and the Sporting Events Officers ensuring that supporters are given the best level of stewardship.
· Work closely with the Marketing & Engagement Team to share trends, learnings and collaborate on new projects and automated stewardship journeys.
· Continue to improve communications across all departments to ensure all resources are available across all teams.
· To ensure the team is the centre point of SLF and sharing communications regularly and have a good understanding of what is happening across each department.
· Work closely with managers from SLF Departments to ascertain workloads for the rest of CFT and ensure support is consistent across the department. To gain feedback from the different departments as to how processes are working and review for potential changes.
· Continue to review the level of support the team will offer to each SLF Department and ensure this is followed.
· Monitoring CFT and RFO KPIs/Goals to ensure consistency.
What we are looking for:
· A good understanding of the world of Supporter-Led fundraising and the opportunities available to ARUK and the sector.
· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Good practice and understanding of GDPR and compliance.
· Supporter/stakeholder management experience.
· Project management experience.
· Proven track record of meeting or exceeding financial and non-financial targets.
· Excellent CRM/database management skills.
· Excellent communication skills, both verbal and written.
· An ability to manage a busy and varied workload.
· First-class organisational skills.
· Excellent attention to detail.
· Skilled at building excellent relationships with internal stakeholders.
· A positive and contagious enthusiasm to inspire others.
· An approachable team player who is always seeking opportunities for collaboration.
· An interest in data analysis.
· Flexibility to work unsociable hours and willingness to travel independently.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 6th October 2024, with interviews likely to be held week commencing the 14th October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy. It will involve contributing to our long-term fundraising strategy and identifying new funding opportunities, as well as delivering a range of initiatives including sponsored events, appeals, and legacy campaigns.
We are seeking someone with a positive and ambitious approach towards fundraising challenges, bringing creativity and energy.
The post will be part of our integrated Communications, Fundraising and Advocacy team. As well as working closely with every other member of the team, it will also involve collaborating with our wider staff team, to effectively understand our funding needs and convey these to potential donors.
We are therefore seeking someone with excellent teamwork skills, who will bring new experience and expertise, while working effectively with colleagues to strengthen our fundraising.
JRS UK places high value on encouraging refugee participation in our fundraising, and the Senior Fundraising Officer will play a key part in ensuring this.
We are seeking someone with a proven track-record in fundraising. Much of our fundraising involves engagement with the Catholic community including parishes and religious orders. A good understanding of this landscape is therefore essential.
A strong knowledge of wider trends in fundraising and relevant regulations including data protection is also important.
We welcome and encourage applications from people with experience of seeking safety in the UK
The client requests no contact from agencies or media sales.
If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.
The Role
Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.
As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.
Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.
What We’re Looking For:
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Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.
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Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a fundraising focus
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Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.
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Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.
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Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.
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Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.
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Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment.
The Charity
At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.
Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people.
We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.
Why Join Us?
This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.
If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.
We use outdoor adventure and one-to-one support to empower young people to fulfil their potential and lead positive lives in the future.
The client requests no contact from agencies or media sales.
Are you looking for an opportunity to gain experience in the homelessness sector and to develop your career working for charity that makes a real difference to the lives of vulnerable adults?
About the role
This role offers an exciting opportunity for you to play a key role in supporting the Executive Team at St Mungo’s by providing a range of services to ensure that their work runs smoothly and efficiently. As an Executive Administrator for the Executive Team, you will work within a supportive and collaborative team with your Executive Support Team Leader. You will be exposed to the inner workings of a large charity, with consistent and varied opportunities to learn about what the Executive Team and Leadership Team at St Mungo’s does, and how they do it.
In this role you will:
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Attend and provide support, including minute-taking, for a range of key organisational meetings. This will give you exposure to the strategic decision making and operational problem solving that takes place at a senior level in our work to end homelessness and rebuild lives.
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Build relationships and work closely with members of our Executive Team, providing administrative support to at least 2 Executive Directors and establishing and maintaining effective processes.
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Work collaboratively with the Team Leader to ensure that efficient and effective administrative support is consistently provided.
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Have the opportunity to learn about all areas of our work and explore your interests. You will also have the opportunity to volunteer in other areas of the organisation, and to get involved in our commitment to Equity, Diversity, and Inclusion.
About you
We are looking for an enthusiastic, proactive, and well-organised person for this Executive Administrator role. To succeed in this role you will have:
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Strong written and verbal communication skills and excellent attention to detail.
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The ability to quickly familiarise yourself with a complex environment and will enjoy working to understand high-level information, with the ability to produce clear and concise minutes and actions from detailed discussions.
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The ability to work as part of a team and to initiate and maintain highly positive and effective working relationships with a wide range of colleagues.
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And interest in working across multiple work streams dealing directly with varying demands in a fast-paced environment.
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Be able to prioritise responsibilities; effectively and efficiently manage a busy workload; and multi-task to deliver against agreed deadlines.
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Strong IT and typing skills, a good practical knowledge of Microsoft Office, and be able to process confidential information with the utmost discretion.
We seek to develop fast, self-motivated learners with transferable competencies and skills rather than expecting you to have necessarily worked in the same kind of role or organisation before.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 4 October 2024
Interview and assessments on: 16-17 October 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
Contract: Permanent Full Time (35 hours per week)
Hours: Between 8am and 6pm including weekends and public holidays on a rota basis
Based: This role can be based anywhere in the UK, however, candidates living within a commutable distance to Bocum Park, Bridgend, Wales will have the option to work Hybrid
In this role, you will:
- Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
- Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
- Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately record information into the database, ensuring data quality and date protection guidelines.
What we are looking for:
- You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
- A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
- This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
- Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
- Experience in a customer care / helpline or telephone support role is beneficial.
What's in it for you:
- Salary: £20,820.80 - £21,444.80 per annum (pro rata for part time hours)
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Hybrid working
Closing date: 22nd September 2024
Interview date: 26th & 27th September 2024
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our Recruitment team.
This role will be subject to receiving a Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Age UK London are a unique charity campaigning to make London a better place for older Londoners now, as well as the older Londoners of the future. We campaign alongside older Londoners on a range of topics including transport, access to services, the high cost-of-living, improvements to infratructure and more.
We are looking for an enthusiastic campaigner to support the development and delivery of our campaigns and influencing work to improve the lives of older Londoners and ensure their views are listened to and acted upon by decision makers.
Our mission is to campaign for specific change to improve the lives of older Londoners and ensure that their experiences, needs and contributions are heard and taken into account by decision makers.
We are a small, friendly, collaborative team who work together to improve the lives of older people living in London. We are happy to discuss flexible working arrangements.
The Campaigns Support Officer will play a key role in the team helping to ensure our campaigns achieve significant impact.
TO APPLY
To apply for this role please read the Job description and specifcation. Please apply using CharityJob's 'Quick Apply' function and upload a CV and a cover letter of no more than two pages. In your cover letter please tell us why you are applying for the position and how you meet the job specification.
Please email John McGeachy at Age UK London if you have any questions. Email address available on the Job Description document.