Supporter Experience Manager Jobs in Liverpool
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
Supporting the Direct Marketing Manager in delivering growth in income through St John Ambulance’s direct marketing Retention programme via a range of campaigns. You will focus on supporting the Retention strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.
You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having worked in a third sector direct marketing role previously, you will have experience running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure.
You will have knowledge of usability testing, user research methods and conversion rate optimisation as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR.
About The Role
- Manage the delivery of all Retention campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes
- Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of Retention campaigns
- Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and relevant performance reviews
- Responsibility for collation of all KPI tracking, trend analysis and activity results that feed into the team’s reporting and performance structure
- Work alongside the Content team to research and develop retention. To gather information, case studies and photos for use in all direct marketing campaigns. Where appropriate, to liaise with external agencies such as designers and copywriters
Please see the job description for more detail
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or SJA volunteers wishing to apply, please apply below.
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About Us
Founded in 2007, KHULA Education is an award-winning South African NGO working in partnership with rural schools and underserved communities in deep rural South Africa to ensure children and youth can access a quality education and economic opportunity.
Over the past 17 years, KHULA has transformed schools that were previously failing into schools that compete at the national level; supported hundreds of young people to access tertiary education opportunities; and helped hundreds more on the path to employment. Each year, we support over 6,500 children, youth and more than 300 teachers.
About the Role
We are seeking to recruit a creative and ambitious Fundraising and Communications Officer.
As our reach and impact has increased significantly in recent years, so has our income, and this new role has been created in response to that demand. This is an exciting opportunity for a fundraiser who wants to widen, or consolidate, their knowledge and experience of fundraising, in an international context, as well as gain communications experience.
We are a very small team so the role will cover a breadth of funding streams, with a particular focus on Trusts and Foundations, High Value Donors, and Events, both special and community. It is therefore important that you have excellent writing and interpersonal skills, and solid experience of crafting successful funding applications. You will also need excellent planning and organisational skills.
The role can, to some extent, be shaped by the skills and experience of the successful candidate, but it is likely to include the following responsibilities.
Key Responsibilities
- Steward, retain and grow the support of our existing donor portfolio: KHULA has an existing portfolio of donors including trusts, foundations, corporates, major donors, individual and regular givers, the majority of whom are based in the UK or South Africa. Alongside the Director of Fundraising and Communications, the post holder will be responsible for managing these relationships, including bespoke reporting for trusts and major donors and taking responsibility for their own portfolio of donors.
- Donor prospecting and new business: researching and generating new donor leads as well as acting on opportunities provided by our Board and others, converting prospects into supporters of our programmes.
- External communications: working alongside the Director of Fundraising and Communications, assisting in the creation of our quarterly e-newsletter and the Annual Report, managing our social media channels, in addition to other ad hoc external communications.
- Events: supporting our community and events fundraisers and assisting with the organisation of occasional special events, alongside Board members.
- Fundraising innovation: assisting in the development of creative campaigns to increase donations/recruit lapsed donors, developing products and offerings.
- Financial management and admin: maintaining our donor database and contributing to fundraising budgets and forecasts.
Person Specification
Experience of working in a smaller charity and team is beneficial as this is a very hands-on role, covering a wide range of responsibilities.
We are particularly interested to hear from candidates who demonstrate most/all of the following attributes:
- A proven, demonstrable track record of submitting successful funding applications.
- Experience in successfully fundraising from one or more of trusts, foundations, high value donors and corporates.
- Experience of community and events fundraising, including promoting events and supporting participants.
- Excellent communication writing skills.
- Personal or professional experience of a range of social media channels.
- Good IT Skills (Microsoft Office, Mailchimp, CRM systems (we use Donorfy))
- Self-motivated and able to work autonomously with a largely virtual team
To apply, please submit:
Your CV
A cover letter explaining your suitability for the role and motivation for applying
A successful funding application that you were responsible for creating
Please note, this role will be based in the UK and you must have the right to live and work here.
The client requests no contact from agencies or media sales.
We are looking for 3 HR Advisors to join our HR team and have an impact in a mission led company. The successful post holders will support the HR Business Partners in the delivery of a professional, high quality HR service to the Caring Services directorate within their designated regions. They will provide professional advice to managers and employees on the full range of HR matters including relevant employment legislation and support the HR Business Partners and Senior Human Resources Advisor within a defined Employee Relations remit.
You will be responsible for:
- Working with HR colleagues and the wider HR team to ensure that the services provided meet both the needs of region(s) supported and the wider charity objectives.
- Preparing and distributing management reports and information to senior managers which will inform and assist managers to develop appropriate action plans.
- Working in partnership with the HR team & Payroll Office in resolving customer queries within agreed timescales, proactively meeting their requirements and supporting colleagues in meeting the overall objectives of the HR Department.
- Providing professional advice and assistance to managers on misconduct and performance issues and act as the HR representative at designated disciplinary/performance meetings.
Key Criteria:
- Solid experience in a generalist HR role advising managers on best practice HR approaches particularly involving change management.
- Recent experience of working in a similar sized, fast paced organisation with multi-site responsibilities.
- Sound communication and interpersonal skills and the ability to deal professionally, sensitively and tactfully with a range of ER situations.
- Excellent organizational skills.
- Experience with the health care or charity sector would be an advantage but is not essential.
Please see the full job description here.
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please also include your location preference.
- Close date for applications: Monday 7 October. We encourage early applications as we will be conducting screenings in advance of the deadline.
Salary: £30,000-35,000
Contract: Permanent, 35 hours per week.
Based: All roles are hybrid with a combination of working from home and our offices/hospices. Please see below for details:
Role 1 - Homebased close to our Liverpool Hospice (hospice based at least three days per week)
Role 2 - Homebased within London and South East England. Travel to South East required.
Role 3 - Homebased within North East and Yorkshire. Travel to Newcastle and Bradford Hospices required.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
- Free DBS check
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
This role may be subject to receiving a Satisfactory criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Claire House Children's Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life. By providing specialist nursing care and emotional support, we help families smile again when life couldn't get any tougher.
We are looking for an exceptional Purchase Ledger Assistant to join our finance team on a permanent basis to support our finance processes. This is an excellent opportunity to be part of a meaningful organization that positively impacts children’s lives.
As a Purchase Ledger Assistant at Claire House, you will:
- Report to the Financial Accountant.
- Be responsible for the Purchase Ledger Function, including supplier payment runs, ad hoc supplier payments, and administration of the invoice and credit card systems.
- Monitor finance email boxes to ensure prompt responses and timely query resolution.
- Support the handling and counting of donations and facilitate their handover to cash collection services.
- Assist the Finance Team with daily and monthly tasks to ensure the smooth running of the department.
We are looking for someone with:
- Experience in purchase ledger and knowledge of SAGE 50 accounts.
- Understanding of accounting principles (preferably part AAT qualified).
- Strong IT skills, including a good working knowledge of Word and Excel.
- Excellent planning and organizational abilities.
- Effective communication skills, both verbal and written, with the ability to work well with individuals at all levels.
- Initiative and the ability to work independently.
- Good interpersonal skills and a commitment to Claire House’s objectives.
- A belief in the value of volunteers and a multidisciplinary approach.
- An understanding of the importance of confidentiality.
What we offer:
- 27 days annual leave (with additional bank holidays).
- Pension scheme. (NHS pension scheme available to active members).
- Life cover.
- Free access to an Employee Assistance Programme (EAP) and counselling services.
- Free car parking.
- Free eyesight tests.
- Opportunity for hybrid working upon completion of the probationary period.
If this sounds like the position you’ve been searching for, please visit the Claire House website for more details, including the job description and application form.
We actively encourage applicants from diverse backgrounds. At Claire House, we value individuals from all backgrounds and are committed to diversity and inclusion, regardless of age, disability, gender reassignment, sex, marital or civil partnership status, pregnancy and maternity status, race, religion or belief. We believe that these differences contribute to a productive environment where everyone feels valued.
For further information or to discuss the vacancy, please contact:
Katie-Jane Williams. Contact details can be found on the advert on the Claire House website.
Closing date for applications: 29th September 2024 (midnight)
Interviews will be held: 4th October 2024
Prior to formal interviews, there will be an informal phone call/ Teams chat to help candidates learn more about the role and the organization on the 2nd October 2024.
Please note, only applicants shortlisted for an interview will be contacted.
This role is subject to a DBS check. Claire House's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.
The client requests no contact from agencies or media sales.
One of the oldest hospices in the country, for over 50 years St Joseph’s Hospice has been passionate about providing high-quality, professional nursing care within a peaceful, home from home environment.
"My father-in-law spent the last few weeks of his life there and the care he and his family received was second to none. Being perfectly honest when my turn comes if I am not lucky enough to die peacefully in my sleep then this is where I would want to be.".
Surrounded by 12 acres of beautiful woodland garden the hospice cares for around 200 patients, and their families, every year from across a diverse geographical area, which includes Sefton, Liverpool and West Lancashire. All of the invaluable services the hospice provides, which include bereavement services, are entirely free of charge to patients and their families despite costing around £10k per day to run, so the hospice is largely dependent on fundraised income.
We are looking for a committed and enthusiastic Community & Events Fundraiser to join the ambitious and dedicated Fundraising Team at the hospice.
The Role
As a Community & Events Fundraiser you will be responsible for developing and implementing a programme of vibrant, commercially successful fundraising events. Duties will include:
- Managing community fundraising and building relationships with donors to maximise income.
- Recruiting and managing the Fundraising volunteers.
- Supporting the Income & Business Development Manager in delivering the annual objectives and targets.
- Attending third party fundraising events to offer support and promote the hospice within the community
The Person
To be considered for this exciting opportunity you will have excellent people skills with the ability to enthuse and motivate others. Proven experience of fundraising and events would be ideal, however we are keen to hear from people with transferable backgrounds including volunteering, business development/ sales or account management.
You will have a creative and proactive approach to all areas of work, with the capability to successfully lead a team by example and collaborate with others. You will also have superb numeracy and planning skills with a flair for social media.
With strong written and verbal communication skills, and a passion for fundraising, community and events, this could be the next rewarding step in your fundraising career.
Why St Joseph’s Hospice?
This is an incredibly exciting time to join the small but mighty fundraising team to really make your mark and be part of setting the fundraising agenda at St Joseph’s. This is a role with scope for development for the right candidate. The Hospice also offers a fantastic range of benefits including:
- Employer contributory pension scheme
- 6 weeks annual leave
- Access to an Employee Assistance Programme
- Free onsite parking.
If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time. Whilst this role is based at the hospice in Thornton, you will be out and about meeting potential donors/supporters therefore a Driving license and access to a vehicle is essential. There is also flexibility to work some of the time at home. The role will also involve attendance at events – some of which occurring out of hours – evenings and weekends – in the local area.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
Title: Development Officer, UK (Maternity Cover)
Department:Development
Reports to:Senior Manager, Donor Engagement UK
Matrix Management: N/A
Supervises: N/A
Hours:20 hours per week, flexible
Location: Homeworking in UK
Salary: £30,000 - £35,000 pro rata
Duration of Contract: Fixed Term - Maternity cover contract (9 months)
Position Summary
The African Wildlife Foundation is Africa’s largest and oldest international conservation organisation with its HQ in Nairobi Kenya. African Wildlife Foundation’s goal is to create a movement across the continent that ensures expanding economic opportunity coexists with thriving wildlife and healthy ecosystems.
AWF is seeking a confident and highly organised Development Officer to join our ambitious External Affairs team on a part-time basis for 9 month maternity contract, beginning end September. The team is committed to cultivating a diverse pipeline of donors – individuals, corporations and foundations - and stewarding current donors whose contributions support AWF’s mission to ensure that wildlife and wild lands endure in modern Africa.This role is central to delivering AWF’s fundraising goals in the UK.
Reporting to the Senior Manager, Donor Engagement UK, the Development Officer’s role is to provide back-end support to the UK fundraisers supporting the moves management process and smooth running of the virtual office, ensuring compliance with UK laws. The position will manage all elements of the virtual office, administration and reporting and support the team in managing portfolios of donors and prospects targeting mid-level and high net worth individuals, corporates and foundations.
Key Responsibilities
Administration
- Manages virtual offices and membership programme payment processing in collaboration with our data services team based in the US.
- Manages post where it relates to membership mailings. Manages orders for stationery and AWF materials needed to support mailings, events, and donor management (internal and external contracts).
- Support UK Director and Senior Manager, Donor Engagement in organising donor meetings.
- Manage travel and logistics for visiting AWF staff to the UK.
Portfolio growth and stewardship
- Works closely with the global research team to develop prospect lists for UK donors/partners – ensuring AWF is using the best possible tools for research and prospecting in the UK mindful of GDPR.
- Support fulfilment of UK donor stewardship plans to ensure all donors have appropriate and considerate communications from AWF working with AWF’s Communications team, Digital Officer and Director of Annual Giving.
Donor Information Management
- Oversees RE records for UK donors and prospects, making sure mailing lists are correct and can easily be drawn down for communications, maintaining accurate records of all donor interactions, individuals’ programmatic interests, trends in giving, and type of support to solicit.
- Works with Data Services and the UK team to review portfolios and make sure amendments are made on Raiser Edge ( RE).
Content Development and Communications
- Manages regular mailings to target audiences, as well as invitations to organisational wide donor engagement activities.
- Sends donor acknowledgements by email and phone calls (for smaller gifts).
Requirements and Skills
- Knowledge of the UK fundraising market, UK data protection guidelines and best practice and experience of working within these guidelines.
- Demonstrable knowledge of all Microsoft office packages, mail merges and mailchimp software.
- Experience with Blackbaud Raiser’s Edge software.
- Persuasive written communication skills in both creative and technical formats.
- Excellent interpersonal skills with ability to relate to people from a variety of cultural and national backgrounds.
- Demonstratable experience working remotely and independently. Global team working experience preferred or working across time zones.
- Excellent organisational and time-management skills
- Bachelor’s degree
- Demonstrated knowledge of conservation in the African context preferred
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic charity supporting young unaccompanied refugees in England who are looking for an Interim Head of Fundraising & Communications to join their team for an initial 6 months period.
The Head of Fundraising & Communications will operate as an effective member of the Leadership Team, reporting directly to the CEO and acting as the strategic lead for the charity’s fundraising and communications activity.
Given the fluctuating nature of statutory income (currently c.75% of total income) it will be the responsibility of the Head of Fundraising & Communications to develop and implement a fundraising strategy that enables the organisation to diversify its income portfolio, ensuring a sustainable funding model that spreads risk and allows for greater donor engagement.
There is a blank canvas to be creative and try new things, with lots of scope for the successful applicant to determine where the network opportunities might lie, build long term relationships and develop an exciting programme of external communications and engagement.
Key Responsibilities:
- Operate as an effective member of the Leadership Team, working collaboratively to ensure the delivery of organisational objectives.
- Develop, lead and deliver the fundraising strategy – focused on diversification and sustainable income whilst remaining hands on in the establishment of new income streams.
- Establish clear stewardship plans for all supporters, maximising their engagement with the charity.
- Develop and implement the communications strategy – utilising external comms to engage supporters and underpin income generation whilst raising awareness about the issues faced by unaccompanied child refugees.
- Oversee the generation of tailored, multimedia content that raises awareness of the charity and drives increased support.
Person Specification:
- Aligned with the charity's values of: Respect, Integrity, Passion, Grace, Compassion and Wisdom.
- Proven expertise of fundraising across different income streams (e.g. trusts and foundations, community, regional, philanthropy). Expertise of developing new income streams from scratch/a low base would be beneficial but not essential.
- Relational approach – focused on developing long term commitments and support from key stakeholders and donor audiences.
- Experience of working in a communications role/closely with communications teams to maximise the opportunities to engage externally and increase support/awareness.
- Creative approach to fundraising, with realistic ambitions within a small charity environment.
What’s on offer:
- An initial 6 month contract with the potential for extension
- A flexible hybrid or remote working pattern, although some travel around the midlands area for the role is required. (please note you must have the right to work within the UK).
- A salary of £45,000 is on offer
This is a fast moving process with interviews happening w/c 23rd September and a potential start date between 30th September to 14th October.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.
We are looking for a motivated, dynamic, passionate and experieinced person to join our team and take their seat at this table and take ownership of the fundraising function targeting the £10,000 plus market and by so doing, enable amazing change to happen.
Job Profile
Role Name: Trusts and Foundation Officer
Reports To: Managing Director, Livingstone Tanzania Trust
Hours 16 hours per week
Salary c£14,500 per annum (Full time c £34,000 per annum for 37.5 hrs per week)
Preferred Start date 13th January 2025
Location: Working from home, with occasional attendance in person
Summary
Livingstone Tanzania Trust (LTT) was set up in 2007. Our vision is to live in a world where every young person has access to a quality education. Our mission is to work in partnership with communities in Tanzania to address the barriers that prevent young people from accessing the quality education they need to reach their full educational potential. To achieve this, we focus on infrastructure and resource programmes, developing teachers’ competencies and addressing issues surrounding household poverty.
As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.
In addition, as a charity, we aim to support our partners in Tanzania to reduce their dependence on us, which we achieve by building their skills to stand on their own feet. This requires us to share our knowledge and provide mentoring services as our partners grow
Working with a team of three LTT employees, as well as Trustees and supporters the key objectives of the Partnerships team is to:
- Support our ambitious vision: a quality, inclusive education for every child in Tanzania.
- Plan; manage; deliver; monitor and maintain oversight of LTT’s Trust and Foundation fundraising portfolio, activities and opportunities. Target is to raise in excess of £300,000 per annum from UK and International Trusts, Foundations, other Institutional Donors and individuals in 2025-6 and increase by £40,000 a year thereafter.
Responsibilities and Accountabilities
This position will focus on sourcing and developing potential national and international funders who provide single and multi-year grants in excess of £10,000 including those who do not accept unsolicited grants.
Duties include:
- Develop and manage opportunity pipelines of prospective funders, planning introductions.
- Write compelling, concise, well-presented, tailored approaches and grant applications in Word and Canva.
- Liaise with the Operations team, to gather the relevant information for grant applications (e.g. data, case studies, imagery etc).
- Ensure systems are kept up to date with all details of grant application documents, progress and outcomes and any other interactions with funders.
- Work with partners in Tanzania to offer them support and guidance
- Draft programme reports for projects for which you have raised funds.
- Contribute with other team members to the organisational budgeting process, by producing a detailed breakdown of opportunities and likelihood of success.
- Contribute to production of key external documents which may impact Trust and Foundation fundraising e.g. Annual Report & Accounts, Impact Report.
- Attend team meetings at least twice a year
- Attend relevant third-party events/training as required.
- Attend and assist with some LTT fundraising events.
- Other related duties as required.
Key Requirements
- Knowledgeable and passionate about International Development/Education
- Understanding and respectful of cultural differences.
- Minimum 3 years’ experience in a grant fundraising role, with a successful track record of regularly securing 4 and 5 figure grants.
- Knowledge of funding databases and other sources of potential funders.
- Ability to absorb, collate and organise large amounts of information from different sources/channels.
- Ability to select and distil programme information to develop a core message for target funders, aligned to their specific interests.
- Persuasive writing skills – weaving powerful stories with clear evidence of programme impacts.
- Strong IT literacy and adept in making funding applications online.
- Experience of developing fundraising budgets.
- Excellent organisational/planning skills.
- Networking skills.
- Willingness for occasional travel for meetings and events.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Volunteer Facilitator - L'Arche Liverpool
ABOUT THE ROLE
Hours of work: 15 hours per week flexibly (including evenings/weekends to meet new volunteers)
Salary: £26,280.80 per annum, pro rata (£10,512.32 for 15 hours)
Place of work: The Ark Workshop, Lockerby Road, Liverpool
Contract type: 1 year fixed term contract due to funding
Closing date: Monday 7 October 2024, 5pm
Do you want to be a member of a Charity and Community that believes in kindness and for everyone to have opportunities and enjoy life as a core message in their values?
Do you have a passion for helping people reach their full potential and make a positive impact on others?
Do you have skills and talents in effective coordination, administration and supporting people to become volunteers in our vibrant Community?
Can you link with local groups and volunteer networks to promote opportunities within L’Arche and showcase what we have to offer to a wider audience and stakeholders?
Could you be creative in the identification and development of roles that use volunteers’ skills to bring friendship and other benefits to the Community?
If this sounds like a role you would love and you'd love to become a member of our wonderful Community, then have a read of our recruitment pack and apply.
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
- Joining shared meals since cooking and having a meal together is what we are all about
Main purpose of the role:
The Volunteer Facilitator will provide effective coordination, administration and support to volunteers including recruitment and orientation. You will link with local groups and volunteer networks to promote opportunities within L'Arche. The Volunteer Facilitator will be creative in the identification and development of roles that use volunteers' skills to bring friendship and other benefits to the Community.
Key essential criteria
- Knowledge of social care organisations, the third sector and issues facing adults with learning disabilities;
- Experience of volunteering (ideally within the social car sector) and volunteer management or HR or coaching;
- Experience of maintaining databases: accurately recording information, reporting and identifying errors in data;
- Competent in using Microsoft Office (Outlook, Word, Excel, and SharePoint);
- Supportive and enthusiastic about working with an organisation which is both a high quality service provider and an ecumenical Christian community open to people of all faiths and none;
- Self-motivated and ability to manage own workload on a daily basis and be accountable for the delivery of own workload;
- Satisfactory enhanced DBS record check;
About us
L'Arche Liverpool is an energetic Community. We provide support to people with learning disabilities. Our services include supported living accommodation, and The Ark Day Service, our Community Hub.
We pride ourselves on being a place of welcome and kindness. We support people to build relationships, share our skills and gifts, and be a beacon of hope and diversity.
A full job description and person specification can be found in the recruitment pack.
The closing date is 5pm on Monday 7 October 2024.
Interviews will take place on 21 October 2024.
Please note that visa sponsorship is not available for this role. You will need to hold the existing right to work in the UK to apply.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
Prospectus is excited to be working with a leading adult social care charity in their search for a Head of Finance, who will lead the Finance Team, providing strategic financial leadership and management to ensure financial health and long-term sustainability.
This is a full time, permanent role offered on a remote basis with occasional travel to the London office.
Reporting directly to the Director Finance and Corporate Resources, the Head of Finance will provide strategic leadership to the Finance Team, overseeing all aspects of the organisations day-to-day financial operations, including all income, expenditure, and balance sheet accounts, ensuring compliance. Furthermore, you will act as a Finance Business Partner, leading and directing meetings with budget holders monthly, to review, monitor and manage the organisations financial position and performance, providing strategic financial insights and advice, reporting on budget variances to the senior leadership team.
To be successful, you will have excellent financial management and analytical skills, with the ability to interpret and explain complex financial information, the ability to work collaboratively with a diverse range of stakeholders and excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with England’s largest social work charity that aims to create social change for children who do not have a safe or stable home by developing excellent social work practise, leadership and innovation. Due to growth , a new post has been created for an Assistant Accountant to join the team. As Assistant Accountant, you will be responsible for proactively supporting the Finance Manager in the effective management of the charity’s finance function. You will work on a variety of accounting areas including management accounts. The organisation offers some great benefits including study support. This is a permanent, full-time role with flexible working options considered, however travel to their central London office is expected once a week.
Who are we looking for?
Ideally, candidates will have 2 years’ experience in Management Accounting or a Financial Accounting role. You will possess advanced Microsoft Office skills (especially Excel) and the ability to use IT to ensure personal effectiveness is essential for this role. Having a part accounting qualification (ACA/ACCA/CIMA) and experience of using Xero accounting package would be an advantage although not essential. You will have strong written and verbal communication skills with excellent attention to detail and be able to communicate financial information clearly to non-financial managers. Experience of a similar role within the charity sector would also be a bonus however it is not essential for the role.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £35,882 (outside London) £37,778 (inside London)
- 35 hours
- Permanent, full time
- Hybrid variable (with tie to London or Bristol office) or Home Based. Reasonable travel for in-person meetings required
- Advert closing date: 30 September 2024
- Telephone screening: W/C 07 October 2024
- First stage interviews: 17 October 2024 and second stage interviews: 22 October 2024 (both via MS Teams)
- Telephone screening will begin for longlisted applicants from W/C 07 October 2024. We anticipate these telephone calls to last no more than 15 - 20 minutes, with our aim being to understand the breadth and depth of your ER experience.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Human Resources Advisor with strong experience in employee relations and policy development to join our People Team. In this role, you’ll work closely with the HR Business Partners and act as the escalation point from our People Operations Team, offering comprehensive, pragmatic people advisory services across the organisation. You’ll support colleagues and managers on a wide range of HR topics, including employee relations, recruitment, and policy improvement.
This is a key role that doesn’t involve direct management responsibilities, but you will play a pivotal part in coaching and advising managers and colleagues. We’re looking for someone with strong interpersonal skills, a proactive approach, and the ability to handle complex HR cases with confidence and professionalism.
You’ll be joining a collaborative team committed to improving people processes and enhancing workforce diversity and inclusion.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Provide first-line people advisory support, managing employee relations issues such as performance management, grievances, and absence management.
- Assist with complex HR casework and organisational change programmes, including restructuring and redundancies.
- Collaborate with hiring managers to ensure an inclusive and diverse recruitment and selection process.
- Liaise with the People Operations Team to ensure all people changes are accurately reflected in our systems and payroll.
- Support the development and implementation of our People policies and processes across the organisation.
What do I need?
At Young Lives vs Cancer, we value diverse perspectives and unique skillsets. If you're passionate about making a positive impact but don’t meet all of the criteria or need a more flexible working arrangement, we still encourage you to apply!
The key skills we’re looking for in this role are:
- CIPD Level 5 qualification or equivalent experience.
- Strong working knowledge of UK employment law and HR best practices.
- Demonstrable experience in providing HR advisory support and managing employee relations casework.
- Excellent communication and relationship-building skills.
- A proactive, solutions-oriented approach with strong organisational and problem-solving abilities.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Head of HR
We are seeking an experienced HR professional to lead an HR function within the UK’s leading fostering charity and membership organisation.
Position: Head of HR
Location: Homebased OR in any of four offices (London, Belfast, Cardiff, Glasgow). Occasional travel to London will be required.
Salary: £47,000-£52,000 + London Weighting if eligible
Contract: Permanent, full time - 35 hours per week
Closing Date: Tuesday 15th October 11.59pm
Interview Date: Thursday 24th October, in London
What you’ll be doing:
As Head of HR you will own the HR function, collaborating with the Senior Leadership Team and people managers across the organisation (c.100-120 employees) to develop and embed policies and processes and support the team to be the best organisation that they can be.
Primary objectives of the role are:
- Strengthen the fundamentals
- Take ownership of policies
- Strengthen Recruitment
- Drive employee engagement and retention
- Partner with senior leaders and line managers
Who we are looking for:
To be successful in the role of Head of HR you will be a proactive, effective communicator, with excellent interpersonal skills, who doesn’t mind getting into operational detail. CIPD qualified at a minimum level 5, you will bring sound knowledge of employment law and a range of experiences across HR practice. If that sounds like you, we’d love to hear from you!
At this point, we hope you're feeling excited about the role and even if you don't feel that you meet every single requirement, we still encourage you to apply.
In return:
- 38 days leave (including bank holidays)
- A range of family friendly and fostering friendly leave options
- Flexible and hybrid working
- Enhanced maternity and adoption pay
- Enhanced sick pay
- 24/7 Employee Assistance Helpline
- Pension and life assurance
- Contribution to eye tests and lenses
- Season ticket loans
The organisation values diversity and welcomes applicants from all backgrounds, particularly under-represented groups. Care-experienced applicants meeting the minimum criteria are guaranteed an interview. Applicants with disabilities can request reasonable adjustments. Job-sharing for all roles will also be considered; please indicate your interest in your application.
Other roles you may have experience of could include; HR, Human Resources, HR Manager, HR Director, Head of HR, Deputy Head of HR, Human Resources Manager, Human Resources Director, Head of Human Resources, Deputy Head of Human Resources, People Manager, Head of Personnel, Head of People
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Blue Marine Foundation seeks to protect and restore life in the ocean, aiming to see at least 30 per cent of the world’s oceans protected by 2030. We are a London-based NGO, with around 50 projects in 25 countries around the world.
Blue Marine is seeking a campaigner to join our policy and media team. This new position will report to the Director of Ocean and Climate. The responsibilities will be to manage a discreet, one year, global marine conservation campaign. This will include managing relationships between the campaign team, NGO partners, influencers and political stakeholders.
We value diversity and are committed to equality and creating an inclusive culture. We welcome applications from all sections of the community and will support you to reach your full potential.
Role and Responsibilities:
Reporting to the Director, Ocean and Climate, you will:
· Tightly manage a discreet global campaign with a complex network for international stakeholders
· Manage delicate, political nuance to ensure campaign success
· Represent the campaign in international fora where necessary
· Communicate clearly and effectively about the need for the campaign
· Lead on implementation of campaign strategy, delivery against workplan and ultimately campaign success
· Bring your own network, innovation and creativity to the role
· Work with the grant manager and Blue Marine’s finance team to accurately deploy budget
· Support the grant manager with progress reporting to donors, reporting impact of your work
Personal specification
This role concerns a discreet one year (initially) political campaign. The ideal candidate will be an experienced professional campaigner, with a track record of achieving impact for the marine environment. They will already be gaining momentum in the sector, with the ability to implement campaigns, understanding the complex political dynamics that go into ocean governance. Experience in the southern ocean, central and south America and at international ocean fora will all be beneficial to the role. An eye for technical detail, organisational rigour when it comes to delivery against workplans and the stamina and temerity to see campaigns through to their conclusion will all be useful in this role.
You will uphold Blue Marine’s values and always embody this behaviour internally and externally. Blue Marine is committed to supporting staff with extensive training and will support the successful candidate in developing skills required for the role.
Skills and Experience
· Essential: Campaign experience and an understanding of marine conservation.
· Essential: Ability to manage complex stakeholders groups, with rigorous attention to detail.
· Essential: Excellent written and verbal communications skills./
· Essential: A clear understanding of global geopolitics, particularly in central and south America, with a proven ability to communicate nuanced political positions.
· Highly desirable: Experience working with multiple stakeholders to tight deadlines.
· Highly desirable: Experience delivering marine conservation campaigns.
· Highly desirable: Understanding of media and press.
· Highly desirable: Fluent Spanish.
Qualities
· Enthusiasm for the conservation of the environment, climate and oceans.
· Self-motivated, able to work on own initiative and with a hands-on approach.
· Able to prioritise and deal effectively with a busy workload in a dynamic environment.
· Comfortable working to tight deadlines with multiple stakeholders.
· Honest and discreet when dealing with personal and confidential information.
· Able to learn quickly and adapt to developing processes and systems.
· Embody Blue Marine’s core values of being:
o Brave, innovative and pioneering
o Compassionate, supportive and responsible
o Empowering
o Equitable
o Respectful
o Collaborative
Application deadline: 1st October 2024. Interviews will be ongoing throughout the application period. We reserve the right to close applications early, if we receive sufficient applications for the role.