Supporter Development Officer Jobs in Home Based

***Please find the applicant pack with full details of the role in the documents section below.***

Thank you for considering working with us at LTSB. 

It is an exciting time to join the charity as we embark on a new five year strategy. If you are passionate about Social Mobility and motivated by supporting young people living in some of the UK’s most deprived areas, this could be the charity for you!

Our Careers Development Managers (CDMs) are the main point of contact for young people on our social mobility programmes. The main focus of the role is the recruitment, development and support of young people into meaningful careers. 

CDMs create recruitment networks in their areas and lead bootcamps to improve their employability (e.g. interview techniques) and to enhance their personal and leadership abilities (e.g. critical thinking). Once young people are hired, CDMs use their established relationship to provide pastoral care and in-work support.

LTSB’s vision is A world where all young people can choose their careers, with an emphasis on improving the lives of young people from disadvantaged backgrounds. The successful candidate will have a proven commitment to improving the lives of young people from disadvantaged backgrounds, and they have an excellent understanding of social mobility, diversity and inclusion issues, and how these factors impact young people. 

LTSB does not have its own offices, so you will work remotely, but this role has significant in-person delivery expectations at partner organisations and corporate supporters, as well as occasion travel to our city hubs Birmingham, Liverpool, London, and Manchester. Position will require DBS Disclosure at enhanced level.

The application process for Careers Development Manager has two stages:

• A first round interview, held remotely over Zoom
• A second round delivery to a cohort of young people, followed by panel interview.

To apply, submit a CV and a personal statement of no more than two pages outlining how you fit the person specifications, and why you feel you can contribute to LTSB’s work. 

Apply by 5pm, Sunday 27th October 2024. 

Interview dates 1st round - W/C 4th November
Interview date 2nd round - W/C 18th November

Role start date: Monday 13th January 2025 (TBC)

If you are interested in discussing the role or the charity in advance of applying, please contact our Programme Manager Jaquii on jacquii @ ltsb.charity.
 

Good luck!

Rob Burton, 

CEO, LTSB

**Please find the applicant pack with full details of the role in the documents section below.***

Thank you for considering working with us at LTSB. 

It is an exciting time to join the charity as we embark on a new five year strategy. If you are passionate about Social Mobility and motivated by supporting young people living in some of the UK’s most deprived areas, this could be the charity for you!

Our Careers Development Managers (CDMs) are the main point of contact for young people on our social mobility programmes. The main focus of the role is the recruitment, development and support of young people into meaningful careers. 

CDMs create recruitment networks in their areas and lead bootcamps to improve their employability (e.g. interview techniques) and to enhance their personal and leadership abilities (e.g. critical thinking). Once young people are hired, CDMs use their established relationship to provide pastoral care and in-work support.

LTSB’s vision is A world where all young people can choose their careers, with an emphasis on improving the lives of young people from disadvantaged backgrounds. The successful candidate will have a proven commitment to improving the lives of young people from disadvantaged backgrounds, and they have an excellent understanding of social mobility, diversity and inclusion issues, and how these factors impact young people. 

LTSB does not have its own offices, so you will work remotely, but this role has significant in-person delivery expectations at partner organisations and corporate supporters, as well as occasion travel to our city hubs Birmingham, Liverpool, London, and Manchester. Position will require DBS Disclosure at enhanced level.

The application process for Careers Development Manager has two stages:

• A first round interview, held remotely over Zoom
• A second round delivery to a cohort of young people, followed by panel interview.

To apply, submit a CV and a personal statement of no more than two pages outlining how you fit the person specifications, and why you feel you can contribute to LTSB’s work. 

Apply by 5pm, Sunday 27th October 2024. 

Interview dates 1st round - W/C 4th November
Interview date 2nd round - W/C 18th November

Role start date: Monday 13th January 2025 (TBC)

If you are interested in discussing the role or the charity in advance of applying, please contact our Programme Manager Danya on danya @ ltsb.charity.
 

Good luck!

Rob Burton, 

CEO, LTSB

We are looking for a people focused Workforce Development & Training Officer with great organisational and coordination skills to join us here at the Royal College of Radiologists (RCR).

Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.

Sitting in a high performing team of five the Workforce Development & Training Officers will work together to deliver all aspects of the team’s operational work which achieves the objective of growing the workforce in our specialties, clinical oncology and clinical radiology. In this broad role you will encompass supporting both trainees and their trainers through their programmes. You will be self-motivated, able to build your expertise in the relevant legislative and regulatory frameworks within which they operate and apply that expertise across a wide portfolio of activity. As new initiatives evolve and become business as usual, the work of operations will evolve.

What you’ll do:

• Provide tailored advice on all matters that might affect a trainee’s status and training time using expertise in the regulatory frameworks associated with specialty training in the UK.
• Proactively work with WDTO colleagues to ensure trainees and trainers are adequately supported.
• Review and prepare CESR and MTI applications for assessment by the specialist committee.
• Manage and deliver the Certificate of Completion of Training (CCT) recommendation process.
• Provide a timely, customer-focussed and responsive service.

What you’ll need:

• Detailed understanding (or the ability to rapidly acquire it) of UK legislation and GMC regulations and procedures in relation to entry to GMC registers and the right to work in the UK.
• Ability to understand, interpret and advise on legislation, external processes and complex documentation.
• Strong communication skills with the ability to explain complex issues.
• Strong team player able to work collaboratively to meet team goals.
• Customer focussed.

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Development & Training Officer role and the RCR please have a read of the candidate pack. 

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Location: Predominantly home working

Hours: Full time (35 hours per week)*

* Employees who have completed the probationary period can choose to participate in a four-day working week.

The Royal Society of Biology (RSB) is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences.

The Training and Registers Officer is responsible for supporting the RSB’s overarching training agenda through administration, evaluation and development. The successful candidate will help to ensure that the objectives in the RSB business plan are met, with an emphasis on developing a comprehensive training offering to meet the needs of our members and the wider scientific community. In addition, there will be a requirement to provide administrative support to the Professional Registers and the Accreditation programme to ensure growth and high quality standards in both these important areas.

The Training and Registers Officer will join a small dedicated team, overseen by the Director responsible for Accreditation, Training and Professional Registers. This role could require UK travel, some international travel, and nights away from home.

To Apply

Create a free mySociety account on the RSB website via the apply button and apply before 17:00 on Tuesday 8th October 2024 with a CV (2 page max) and covering letter(1 page max) outlining your suitability for the role. Applicants must have the right to work in the UK.

Interviews will take place in Central London (by invite only).

The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout lifetimes at school and higher education, in the workplace and training; we value diversity and are committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. 

Would you like to be part of our Programmes and Advocacy team, supporting our exciting global strategy to make Leprosy and Lymphatic Filariasis diseases of little consequence?  If your answer is yes, then we want to hear from you. We are looking for a Programmes Officer to join our team. You will have the following knowledge and experience:

• Bachelor’s degree in Public Health, Social Sciences, International Development, or related field or equivalent experience.
• Experience in project coordination, preferably in the health; humanitarian or in the international development sector.
• Ability to plan, execute, monitor, and evaluate projects effectively.
• Experience in coordinating multiple tasks and managing timelines effectively.
• Experience in data collection, analysis, and reporting is an advantage.
• Experience with statistical analysis software or GIS mapping tools.

The purpose of the role is to provide essential support to a small, dedicated team within the UK Programmes and Advocacy team, facilitating the effective planning, implementation, and monitoring of projects aimed at addressing leprosy and LF. Working closely with the Senior Programme Manager, MEAL Manager, Advocacy Manager, and Research and Technical Advisor, the Programmes Officer will ensure seamless coordination of activities, enhance data-driven decision-making processes, and contribute to impactful advocacy and research initiatives.

It is an exciting time to be coming joining Lepra. We have just completed developing our new multi-year global strategy to take us through to 2030, and to guide our work into the future; and we are using our Centenary year in 2024 as a springboard to launch us into our new strategic period.

As well as the above knowledge and experience you will also have the following skills:

• Strong organisational skills and attention to detail.
• Excellent administrative skills, specifically Excel and significant experience in MS Office packages.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a small team and across departments.
• Ability to work independently, be flexible and prioritise workload.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Ability to travel within the UK and overseas.
• The right to work in the UK.

The salary for this position is £26,999 (FTE) – Lead Level.  We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer
26 days annual leave plus public holidays (pro-rated), pension, and support from an in-house well-being team.

Please refer to the full job description for further details on the role.

 Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Chief Executive Officer (CEO) – Animal Welfare Campaigning Charity 

Location: Hybrid working (mostly home based with a head office in Godalming, regular travel across the UK to meet politicians, supporters and other stakeholders) 
Salary: £75,000-£95,000 

Are you passionate about animal welfare and ready to lead a dynamic organisation dedicated to ending cruelty to animals? Do you have the vision and leadership skills to guide a charity through its next phase of impact? 

The League Against Cruel Sports, a leading animal welfare charity, is looking for an inspiring and strategic Chief Executive Officer to lead our organisation into the future. We are committed to preventing cruelty to animals and advocating for stronger legal protections. From driving impactful campaigns to managing wildlife reserves, our mission is clear: to end the persecution of animals in the name of ‘sport’ and create a kinder, more compassionate society. 

About the Role: 

As our CEO, you will be responsible for shaping and delivering the strategic vision of the charity. This is a pivotal moment for a new CEO to make their mark, as we reassess our strategy and priorities following the General Election and seek to leverage opportunities with the newly formed government. 

Working closely with the Board of Trustees, you will lead the organisation in its mission to effect change, grow its influence and maximise the impact of our campaigns. 

Your role will involve: 

• Leadership: Inspiring and managing a talented team, ensuring a culture of collaboration, inclusivity and accountability. 

• Strategy: Driving the charity’s strategic direction, ensuring the effective execution of campaigns and initiatives. 

• Financial Management: Overseeing the financial health of the charity, ensuring sustainability and growth. 

• Advocacy & Public Representation: Acting as the public face of the charity, representing us in the media, with stakeholders and at key events. 

• Stakeholder Engagement: Building relationships with supporters, donors, policymakers and wider third sector to advance the charity’s objectives. 

About You: 

You are a strategic thinker with proven leadership experience, ideally within the nonprofit sector. You have a strong commitment to animal welfare, with the ability to motivate and inspire teams while navigating complex challenges. 

You will bring: 

• A track record of success in leadership roles, with experience in advocacy, fundraising, or campaigning. 

• A deep understanding of financial management, charity regulations and governance. 

• Strong communication and public speaking skills, with the confidence to represent the charity on a national stage. 

• The ability to build relationships with a wide range of stakeholders, from government officials to celebrity supporters. 

• A collaborative leadership style, with a focus on inclusivity, innovation, and resilience. 

Why Join Us? 

This is a unique opportunity to lead a well-respected charity at the forefront of animal welfare in the UK. As CEO, you will have the chance to drive real change, helping to shape a future where animals are no longer subjected to cruelty in the name of sport. In return, we offer a supportive and passionate team, a flexible working environment and the opportunity to make a lasting impact. 

To apply: 

To apply, please submit your CV and a cover letter of interest detailing your interest in the role and relevant experience and skills. The closing date for applications is 20 October 2024. 

Senior Individual Giving Officer 

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of one day per week in the office.

Salary: £34,525 per annum 

Hours: 35 hours per week 

This is a full-time permanent position.

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate.    

Who we are looking for 

We are looking for an enthusiastic and highly organised individual to join our growing Individual Giving Team as a Senior Individual Giving Officer. You will work on creating our Individual Giving appeals, writing compelling communications which will inspire and drive income. You should have experience of working in a charity environment, and be able to manage multiple projects simultaneously to tight deadlines and budgets.

Experience required 

• ​Managing direct marketing campaigns in a charity environment.
• Leading projects from start to finish within given budgets and timescales.
• Creating compelling and professional communications for a variety of audiences and channels. 
• Analysing campaign results and using insight to optimise future campaigns.
• Collaborative working with multiple internal and external partners to deliver campaigns. 

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements
• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
• Season ticket and cycle loan
• Pension scheme
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
• Personalised training to suit your career aspirations and professional development 

JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.

Lewisham Local connects the community to give, share and work together to create happier and healthier communities. We are growing and want to engage local people to give their time, money and skills to make a difference in Lewisham.

You will lead an exciting and unique local giving programme, engaging new communities of givers, leading impactful campaigns to raise awareness of the good causes and needs in Lewisham and develop a legacy of local giving in Lewisham.

Main Duties and Responsibilities

· Work closely with the Committee and key stakeholders focusing on a shared vision, mission of Lewisham Giving and to successfully deliver the strategy.

· Produce an annual plan of work that sets out the key priorities and activities for Lewisham Giving and is approved by the Committee

· Proactively establish and nurture a network of businesses, residents, community organisations, and individuals who will contribute time, money, skills, opportunities and connections to ensure a sustainable Giving model for Lewisham.

· Commission or carry out research as necessary to understand unmet need and inform plans to maximise impact.

· Further develop the giving model for Lewisham through co-design with residents and other relevant agencies and monitor and report on their impact.

For futher information please refer to the full job description and person sepcification attached below.

Rolling interviews

There is no closing date as we aim to interview the candidates who meet the criteria in the JD on rolling basis.

About the recruitment:

We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.

Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.

We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.

Mission Aviation Fellowship (MAF) is a Christian mission organisation using light aircraft to deliver help, hope and healing in over 25 countries. For more than 75 years, MAF aircraft have been overcoming inaccessible terrain transporting mission and development agency staff, delivering urgent aid and medical supplies to transform the lives of remote and isolated communities.

Our communications team is privileged to identify and showcase stories of the need and our impact.  Following an internal staff move, we are seeking a new member to join our high-performing team. You’ll be helping to produce material to inspire and encourage our wonderful supporters and to help us reach both new and existing supporters.

We are looking for someone who is as enthusiastic as they are accurate, and as creative as they are canny.  You may be just starting out on your career, or you may already have a few years under your belt, but if you are:

• Looking to be part of an organisation which is making a big difference in some of the world’s poorest communities,
• In possession of outstanding writing and organisational skills, and understand the importance and potential of social media,
• Able to handle complex and competing priorities with a smile

We would like to hear from you.

Responsibilities

Administrative support:

• Assist the Production Manager with mailing specifications, collating internal information, creating purchase orders, and related administration.
• Support the Media Manager in arranging regional coverage for overseas staff in the UK.
• Provide administrative, planning, and organisational support to the Head of Communications and other team members.
• Administer and curate the archive of MAF documents.
• Work with the HR team to collect and store data processing consent forms.

Scheduling and Planning:

• Update and maintain the organisation’s print and digital communications schedule in collaboration with audience managers.

Content Creation:

• Contribute to digital communications including website content and social media.
• Assist in creating monthly print and digital communication documents at design and proofing stages.
• Support design tasks such as picture editing and layout.
• Create subtitles for digital content.
• Participate in creative idea and planning sessions

Updates and Research:

• Monitor staff blogs for potential stories and produce a weekly roundup of social media posts.
• Monitor external websites and news sources for relevant stories and brief teams accordingly.
• Provide research support as required.

Media Library Management:

• Upload and remove media assets, ensuring accurate metadata and compliance with MAF procedures.
• Support staff with acquiring and transferring assets from overseas programmes.
• Contribute to the continuous improvement of the media library.

The full job description can be seen here.

Qualifications, Skills & Experience

Highly desirable Qualities

• Communications related or administration qualification
• Experience of working in a Christian organisation or charity environment
• Administration experience
• Experience of working within a communications environment

• Proficient in a video editing using Photoshop

• Proficient in design software such as InDesign

Essential Qualities

• Educated to degree or experience of an office environment either through direct work experience or voluntary placements
• Experience of team working
• Proficient skills in Microsoft applications, including Excel
• Proficient in social media
• Able to communicate positively, assertively and sensitively within a cross functional and multi-cultural team environment – internally and externally
• Efficient and organised approach and manage multiple deadlines and priorities and flexibility to respond quickly to changing or competing priorities
• Able to work on own initiative
• Excellent attention to detail

Personal Attributes:

• Committed evangelical Christian, aligning with MAF UK's values and actively participating in organisational activities.
• Emotional resilience, flexibility, and service orientation.

Terms and Conditions

• Location: This is a hybrid role with two days at MAF UK, 1st Floor Castle House, Castle Hill Avenue, Folkestone, Kent, CT20 2TQ.  One day per week will be spent at our Operations Centre, MAF International, Henwood, Ashford, TN24 8DH and the other two days can be from home. 
• Working Hours: This is a full time role (at least 36 hours per week, with 1 hour for lunch daily unpaid) but requiring some flexibility on the successful candidate to work additional hours occasionally some of which could be outside the normal business hours.   Hours should be agreed with line manager.
• Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
• Pension Scheme: Non-contributory (10% of salary).
• Probation: 3 months (with a one month review)
• Notice Period: 1 months
• Salary: £28,000 per annum

Deadline for applications: Sunday 29th September

Enjoy order and helping maintain records and systems? Do you have a passion for administration and want to help play a pivotal role in helping an organisation maintain high standards? Then Compliance may be for you.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

Due to continued growth, we are seeking a Compliance Officer to support the administration of compliance and quality management related activities across the organisation.

As our Compliance Officer, you will play an essential role in ensuring the organisation adheres to its standard operating procedures and processes and will become a super user of our new eQMS (electronic quality management system) to monitor and maintain compliance records. The role will be varied and offer the opportunity to support the Compliance manager with compliance related projects and work across different departments to help encourage a compliant mindset across the organisation. Full training will be provided.

Person Specification

-   Experience of administration and record keeping to a high standard
-   IT literate in all major MS Office applications
-   Highly organised, efficient and self-motivated
-   Excellent written communication skills
-   Strong interpersonal skills and ability to adapt as part of a small team
-   Excellent analytical and problem-solving abilities 
-   Committed to IHP's Christian Ethos and Values 

The following would be desirable:

-   Previous experience in a legal or compliance role
-   Experience with Compliance Management Software

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays (pro-rated if part-time)
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support via Unum help@hand app
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

1st Stage interviews will take place remotely via MS Teams week commencing 21st October.

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.

BPAS are an independent healthcare charity which, for more than 55 years, has been advocating and caring for women and couples who decide to end a pregnancy. We are the leading specialist of abortion advice and treatment in the UK, supporting over 100,000 women a year in over 50 healthcare clinics nationwide.

Over the last 12 months we have gone through significant organisational change and are putting in place a new leadership structure, supported by a Senior Operational Team. This role is a key member of the Executive Leadership Team.

BPAS vision is for a society in which women are trusted to make their own reproductive choices with access to the information and services needed to exercise those choices. The Chief Clinical Officer is an integral part of the Leadership Team, sharing the collective responsibility, as a member of the C-Suite, for the key issues facing BPAS.

This role has responsibility for clinical services encompassing nursing, midwifery, medical and surgical services across BPAS. You will be a values driven leader who can inspire staff and trustees, as well as wider stakeholders, fostering a culture driven by our collective purpose.

To find out more, please click the apply button below which will direct you to our website where you can download a candidate briefing pack and details on how to apply.

All applications should be sent to the Recruitment Team and must quote reference CCO and include the below:

• A Curriculum Vitae (CV) with education and professional qualifications and full employment history. Please include daytime and evening telephone contact numbers and e-mail addresses.
• A supporting statement that should outline your motivation for applying, what you believe you can bring to the role, and how your skills and experience align with the role description and candidate profile.
• Responses to the applications questions within the candidate pack.

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Improving the mental wellbeing of Londoners by supporting them to gain and sustain good employment

We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey.  We have been successfully changing lives for over 30 years by applying innovative evidence-based approaches to employment support.  Our approach is guided by our core values, and we are dedicated to fostering an equitable, diverse, and inclusive organisation.

As an Employment Specialist at Twining Enterprise, you will play a crucial role in our IPS Workwise Employment Services programme. The service provides employment support to people across Northeast London, with serious mental health challenges, to gain and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.  Your contributions will directly influence the lives of our clients, changing their lives by guiding them towards a path of empowerment and independence.  A day in the role might include client meetings in person or online, reviewing client documents and providing feedback, following up on new client referrals, completing client records using Twining and partner databases, completing performance/progress reports, liaising with employers about potential job vacancies, going to jobs fairs, and liaising with referral partners.

Why Twining Enterprise?

Joining Twining Enterprise means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• A commitment to Twining's mission, vision, values;
• A dedication to promoting mental health and meaningful employment;
• A positivity to champion equality, diversity and inclusion;
• Deliver a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering an IPS employment service. This will include working alongside managers and frontline staff and members of partner/commissioner organisations.
• Deliver a role with a dual responsibility to clinical partners and Twining, while complying with Twining's internal procedures and all relationships, both internally and externally.
• Manage a caseload of up to 25 people, advising and supporting clients to overcome barriers, to help them find new employment and remain in work.
• Ensure Twining's CRM and the Trusts Rio system are updated with all plans and actions relating to your clients. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
• Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.
• To prepare participants for employment through assessing their individual employment needs through vocational profiling and then actively support them to achieve their employment goals in partnership with the clinical team.
• To provide individualised, ongoing support to participants once they have secured employment to assist them in sustaining employment.
• To promote the benefits of supporting participants to access employment, aiming to raise the profile of IPS services and raise expectations around the ability of participants to access paid employment.
• To proactively engage and work with external employers to open up and secure paid employment opportunities for participants who have experienced health problems. Ensuring the service is focused on accessing the hidden labour market to unlock jobs that match with participants preference.
• To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and ongoing contact with supervisors to ensure job retention.
• To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc.
• To provide effective in work support to individuals once they secure paid employment to ensure they retain it.
• To deliver employment workshops with other members of staff as required.
• To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services.
• To maintain a professional relationship with the clients and with staff, with particular attention to confidentiality and maintenance of professional boundaries.
• Update and maintain NHS patient record (Rio).

The role holder must also:

• Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
• Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
• Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
• Receive regular supervision and training to meet individual, team and organization's needs.
• Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
• Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
• IPS delivery experience (D)
• Demonstrable evidence of Continuing Professional Development (E)
• Experience of internal (and external) partnership working (E)
• Demonstrable experience of successfully working to targets (E)
• Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (E)
• Experience of working with and supporting people who have experienced mental health problems and other unemployed disadvantaged groups into employment (D)
• Experience of joint working and working in multi-agency partnerships (D)
• Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases (E)
• Excellent verbal and written skills and ability to communicate concisely and effectively (E)
• Demonstrable experience of providing excellent customer service skills (E)
• Understanding of our participant group and the barriers they may face (E)
• Skilled in coaching and guiding people to maximise potential (E)
• Knowledge and understanding of the relationship between employment and mental health (D)
• Effective marketing skills with ability to build networks and develop successful partnerships across health & social care and employment sectors (D)
• Able to present confidently to external stakeholders and partners at various levels (D)
• Experience of opening job opportunities with a range of employers (D)
• Understanding of data protection and information security (E)
• Excellent interpersonal and communication skills (E)
• Dynamic personality, confident engaging with a range of stakeholders to promote the service (E).
• Good at building relationships with both internal and external stakeholders (E).
• Ability to use initiative when required and take a problem-solving approach to work tasks with the capacity to appreciate the strategic service context (E)
• Ability to work well as part of a team and independently when required (E)
• Demonstrates initiative, self-motivation and resourcefulness, being committed to seeing plans through to conclusion within agreed timescales (E)
• Strong belief in the value of employment in supporting good mental health (E).
• Empathetic and person centred (E).
• Open to feedback and proactive in addressing self-development (E).
• Proactive in managing one's own health and wellbeing (E).
• Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (E).
• This post requires a Disclosure and Barring Service (DBS) check at Enhanced level (E).
• Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974 (E).
• Trained in the IPS approach (D).
• Willingness to travel in designated Borough of Redbridge (E).
• Able to work flexible hours as the needs of the job dictate (E).

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Twining Enterprise is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We therefore encourage interested candidates to apply as soon as possible to ensure their application is considered.