Support Coordinator Jobs

Head of Development

Location: Dudley, West Midlands
Job Type: Full time, 37.5 hours per week + Benefits
Contract Type: Permanent
Salary: £48,000 per annum

Our client is seeking a Head of Development to lead the creation, development and delivery of the Museum’s fundraising strategy. The Head of Development will identify and meet funding requirements for large capital projects and lead the growth of recurring funding income from members, patrons and legacies. This includes compliance responsibility for fundraising governance, processes, budgeting and developing resources to grow both restricted and unrestricted funds.

What will you be doing?

As the Museum’s funding specialist, you will create, develop and deliver the Museum’s fundraising strategy, generating income from trusts and foundations, individuals, public and statutory bodies and any other appropriate fundraising sources. Your responsibilities include:

• Establishing sustainable relationships with major funders, partners and potential donors.
• Articulate a clearly defined ‘case’ for supporting the Museum.
• Oversee the growth and diversity of the Museum’s membership, patron and legacy programmes.
• Maintain oversight of larger trust fundraising opportunities and provide direction for restricted fundraising activity.
• Work collaboratively with colleagues across the Museum, identifying and meeting funding requirements for specific projects.
• Coordinate the reporting requirements of existing and new funding agreements and preparation of future funding bids.
• Represent and promote the Museum at networking events.
• Manage the relationship between the Museum and the Fundraising Regulator.
• Lead and develop a small fundraising team.

What are they looking for?

• Evidential experience in fundraising in the cultural sector with a proven track record in writing and winning funding bids and developing fundraising strategies.
• Proven success in raising income and support from a diverse range of funders, including individuals, businesses, trusts and foundations, and public/statutory sources.
• Someone who is results-driven with the ability to represent the Museum to a range of external audiences and demonstrate the highest levels of integrity.
• A first-class communicator with the ability to, and experience of, communicating a vision and a case.
• A flexible and adaptable approach to changing demands and priorities.
• Optimum standards of presentation, attention to detail and accuracy.
• Confident budgetary skills and experience of working under pressure and to deadlines.

Who are they?

They are an award-winning 31-acre open-air museum. Throughout our 46-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Journey now and apply using your most up-to-date CV.
They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 02 December2024

Virtual first Interviews will take place on a rolling basis and final interviews will take place in the early weeks of December 2024. Adjustments will be made should successful candidates be unable to attend.

As they say in the Black Country, tara-a-bit!

You may have experience in the following: Fundraising Manager, Development Officer, Grants and Partnerships Manager, Philanthropy Manager, Trusts and Foundations Officer, Donor Relations Manager, Capital Projects Fundraiser, Legacy Giving Manager, Cultural Sector Development Officer, Head of Philanthropy, Sponsorship Coordinator, Community Engagement Lead, Corporate Partnerships Manager, Events Fundraising Lead, Charitable Giving Advisor, etc.

REF-217 924

Are you a skilled fundraiser with a passion for building strong, lasting relationships with individual supporters? The Royal Society of Chemistry (RSC) is seeking an experienced Individual Giving Fundraiser to join our small fundraising team. In this pivotal role, you will lead the growth and development of our individual giving programme, inspiring donors to support our mission of helping the chemical science community make the world a better place. Your work will play a crucial part in enabling the RSC to achieve its ambitious strategy for growth and diversification.

As Individual Giving Fundraiser, you will be responsible for cultivating and managing relationships with individual donors to the RSC and our linked charity, the Chemists' Community Fund, both in the UK and internationally. By leveraging your deep understanding of the RSC’s mission and the broader scientific landscape, you will maximize income and support for our charitable activities.

Key Responsibilities:

• Cultivate and Build Relationships: Identify and engage potential individual donors who have the capacity to support the RSC’s mission. Develop meaningful relationships by understanding their needs and aligning them with our goals.
• Achieve Income Targets: Take ownership of fundraising targets, working closely with colleagues across the RSC to develop compelling proposals and secure material, financial, and strategic support for key projects in priority regions.
• Donor Stewardship: Ensure that all donors, both new and existing, receive an exceptional level of stewardship, fostering long-term relationships and ongoing support.
• Manage Legacies and Bequests: Oversee the management of legacies and bequests, ensuring their effective use to support the RSC’s charitable objectives.

What We’re Looking For:

• Proven Fundraising Experience: A successful track record in individual giving and/or major donor fundraising, with experience in securing significant donations or gifts.
• Expertise in Prospect Cultivation: Significant experience in identifying, cultivating, soliciting, and stewarding donor relationships.
• Strong Negotiation Skills: Excellent at handling objections, navigating difficult conversations, and securing key gifts.
• Educational Background: Educated to degree level, with a demonstrable passion for the role of science and technology in addressing global challenges and driving societal progress.
• Credibility and Influence: Ability to quickly establish credibility with our members, fellows and influential individuals, using a consultative approach to engage and influence others.
• Cultural Awareness: An openness to learning about and engaging with diverse cultures, particularly as this role involves working with international donors.

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will have the opportunity to also work mostly from a UK location other than this. Applicants should be aware that there is an expectation that employees will attend our Cambridge or London office on a weekly basis (at least once a week).
If you’re ready to take the next step in your fundraising career and help drive the RSC’s mission forward, we’d love to hear from you. Apply now and join a team that is helping the chemical science community make the world a better place.

A full job description is available here. Please note that this role is called Philanthropy Lead internally.

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.

About the RSC

The Royal Society of Chemistry is an international organisation dedicated to advancing excellence in the chemical sciences. We publish new research. We develop, recognise, and celebrate professional capabilities. We bring people together to spark innovative ideas and new partnerships. We support teachers to inspire future generations of scientists, and we speak up to influence the people making decisions that affect us all.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.

As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.

We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

If you have any questions, please contact us.

Location: London or Cambridge
Contract type: Permanent
Hours: Full time
Salary: £43,000 per annum plus benefits

You may also have experience in the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Philanthropy Manager, Philanthropy, Partnerships Manager, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

REF- 218 307

Overview

Sponsors for Educational Opportunity (SEO London) is looking to hire a Marketing and Communications Manager, reporting to the Head of Outreach and Communications.

• Job Title: Marketing and Communications Manager
• Team: Outreach and Communications
• Location: 41 Great Guildford Street, London SE1 0ES

We offer flexible and hybrid working but office-based work is required from all staff on a regular basis. For this role we require the post-holder to be in the office for a minimum of 2 days per week.  

• Reports to: Head of Outreach and Communication
•  Line Management: Senior Marketing Coordinator
• Term: Permanent Role 
• 28 hours per week
• Ideal start date: ASAP
• Annual salary: £38K–£46K (pro rata) depending on experience

We are open to flexible arrangements for the right candidate

About SEO London

SEO London is a registered charity in the UK dedicated to offering educational, training, and mentoring support to students and young professionals from low socioeconomic and ethnic minority backgrounds.

Our programmes foster pre-professional development, facilitate career access, and ensure long-term success in various competitive global industries. Since our establishment in 2000, SEO London has played a pivotal role in advancing workplace diversity and inclusion. Numerous alumni, who have benefited from our transformative initiatives, now occupy key positions in leading UK and global corporations and firms. Our collaborations span across industries such as investment banking, asset management, consulting, commercial real estate, technology, alternative investments, insurance, and corporate law. Through partnerships with our sponsor firms, we empower our participants by providing industry insights, employability support, and exclusive access to job and internship opportunities in their chosen sectors.

OUR VISION

A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training programmes.

OUR VALUES

Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.

Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.

Integrity: We act with integrity and communicate openly with all our stakeholders.

Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Who we support

SEO London supports students and young professionals from ethnic minority groups and low socioeconomic backgrounds. We aim to support those who need us the most.

Ethnic minority groups:  As per UK government guidelines, we use ethnic minority to describe all ethnic groups other than White British or other White backgrounds.

Low Socioeconomic backgrounds: At SEO London, socioeconomic background is assessed as belonging to one or more of the following: household income, free school meal status, refugee or asylum seeker background, experience of local authority care, education and occupation of parents, and history of having lived in social housing.

The Role

The Marketing and Communications Manager role at SEO London presents an exciting opportunity for a proactive professional to work in a dynamic environment. This position requires a hands-on approach and allows the individual to apply their full range of marketing and communications skills. The primary responsibility is to lead and execute SEO London’s marketing and communications strategy,

Responsibilities and Accountabilities:

Strategy Development and Execution

· Develop and implement a comprehensive marketing and communications strategy that aligns with the organisation’s mission, vision, and objectives.

· Conduct market research to understand target audiences and adjust strategies accordingly.

· Further develop our plan for B2B marketing.

Business-to-business marketing

· Execute a B2B marketing strategy aligned with SEO London’s goals and objectives.

· Create and manage multi-channel campaigns, including social media, email marketing, and PR, to boost SEO London’s visibility amongst existing and potential corporate sponsor firms.

· Produce sponsor-focused content, including success stories, industry insights and data-driven reports, to demonstrate ROI and the value of partnership with SEO London.

· Cultivate and maintain relationships with media outlets, sponsors and relevant individuals within existing and potential sponsor firms.

Brand Management and PR

· Maintain and strengthen the organisation’s brand image across all communication channels.

· Ensure consistent messaging and visual identity across campaigns, events and SEO London’s online presence.

· Collaborate with sponsor firms and other external partners to promote SEO London content in the media.

· Work with the Impact Team to develop and promote testimonials and highlight SEO London’s annual impact metrics.

Content Creation and Management

· Oversee content creation, including press releases, newsletters, social media posts and website updates.

· Collect and promote engaging stories and testimonials that highlight the organisation’s impact and promote its mission.

Digital Marketing and Social Media

· Review and further SEO London’s social media plan and engagement tactics.

· Manage and grow the organisation's social media presence on platforms such as LinkedIn, X, Facebook, Instagram and TikTok.

· Possess a deep understanding of social media, along with a high level of creativity and expertise, to make the organisation’s social media platforms stand out.

· Develop and execute digital marketing campaigns, including email marketing, social media ads and SEO strategies.

· Manage Google ads and Google analytics.

Public Relations and Media Engagement

· Build and maintain relationships with journalists, bloggers and media outlets.

· Draft press releases and pitch stories, and respond to media inquiries to increase the organisation's visibility and reputation.

Stakeholder Communications

· Coordinate and/or support communications with key stakeholders including donors, partners, and the broader community.

· Create targeted messages for different audiences, ensuring they are relevant and impactful.

Event Promotion and Support

· Support the promotion of events and fundraisers.

· Collaborate with external and internal event organisers to ensure consistent branding and messaging.

Marketing to student audience

· Drive the marketing and promotion of our programmes to students at campuses across the UK.

· Lead digital marketing campaigns for student recruitment during the recruitment season.

· Collaborate with the Outreach Manager to align outreach and marketing efforts, ensuring programme needs and KPIs are met.

· Analyse campaign performance and adjust strategies to optimise engagement and lead generation.

Internal communications

· Support the development of strong and consistent internal communications, working in the first instance with an internal project team.

Monitoring and evaluation

· Oversee quality control of all outputs.

· Use data to understand and improve the performance of the organisation’s communications efforts.

Analytics and Reporting 

· Monitor and report on the effectiveness of marketing campaigns and communications efforts, using metrics to drive continuous improvement.

· Use tools like Google Analytics, Google Ads, social media insights, and email marketing reports to assess and refine strategies.

Team Collaboration and Line Management

· Work closely with other departments to align marketing efforts with programme goals and organisational priorities.

· Provide line management as required, including goal setting, performance management, task planning and execution, identifying learning and development opportunities, and hold accountability for the team member’s outcomes and outputs.

Person Specification

Essential skills and experience of:

· Proven experience in B2B marketing

· Proven experience across communications functions, including PR and social media

· Using data to analyse social communications performance.

· Project management and stakeholder management.

· Demonstrable success in building and maintaining high-impact partnerships.

· Microsoft (Outlook, Word, Excel, PowerPoint and SharePoint) and Canva.

· Internal communications.

· Event marketing and promotion.

Desirable skills and knowledge

· Salesforce CRM.

· Photoshop.

· Knowledge of the UK’s education system.

· A deep understanding of diversity, equity, and inclusion.

Behaviours:

· Positive and proactive self-starter.

· Creativity and thinking outside the box.

· Ability to influence and engage various stakeholders inside and outside the organisation.

· Excellent written and verbal communication.

· Tact, diplomacy and integrity.

· Understanding and compassion.

· Highly organised, flexible, and independent.

· Application of DEI knowledge to foster a positive organisational culture.

Required qualifications

· Minimum of 5 years work experience including experience in a management position.

· Native-level fluency in English, with strong creative writing abilities.

· Bachelor’s degree in a relevant field or equivalent.

What we offer

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Enhanced pension scheme

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

1. Employee Assistance Programm
2. Discounted gyms via Medicash
3. Charity workers discount Critical illness cover
4. Cash plan healthcare [AM1] and more... Timeline

Closing date for applications: January 6th
First and Second interviews: on rolling basis

We are reviewing applications on a rolling basis.

If you are interested in this opportunity, please apply as soon as possible. 

Equal opportunities Statement

SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable. 

Right to Work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.

Job title: Community Development Worker - IRIE Mind

Responsible to: Director of IRIE Mind and Clinical Operations Manager

Salary: Starting salary is £31,438.42 per year (Full-time equivalent) (SC6 - SP26),

which equates to £18,863.05 per year at 22.5 hours per week.

Hours: 22.5 hours per week  

Contract type: Permanent

Location: The Hub, Homerton Row, Hackney, E9 6ED

{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new.

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

DBS clearance at Enhanced with Barring is required for this role.

Purpose of the post: 

We are looking for a Community Development Worker with experience supporting with people with their mental health, with significant experience in statutory and/or voluntary sector services, knowledge of the City of London, Hackney and Waltham Forest (or a specific local area or demographic), and strong interpersonal skills.

You will work closely with individuals from Black, African and Caribbean Communities, with serious mental illness (SMI) developing an understanding of complexity in order to provide the most appropriate support.

Working alongside the Director and Clinical Operations Manager you will, be responsible for linking in with Secondary Services in organising and delivering tasks which facilitate an informed and safer hospital discharge and smooth transition into the Community to avoid re-admission.

As a Community Development Worker, you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives.

Main duties and responsibilities: 

1. You will be responsible for linking with Groups and Services to understand the mental health needs across the Community.

2. To work closely with the Hospital Discharge Teams as part of the Discharge process

3. Collectively develop a robust Hospital Discharge plan that will help embed the Clients into the Community.

4. Explore with Secondary Services and other relevant agencies the current provision and identify the gaps and assist IRIE Mind and its partners to develop programmes to meet the identified need. 

5. To raise awareness of the importance of talking about Mental health and seeking support early, especially in the Black, African and Caribbean Communities.

6. To provide information on where to go for additional support upon Discharge

7. Collaboratively develop material with colleagues to distribute to in patients and Clients, families and friends.

8. Regularly organise and support relevant Outreach events to bring people together/make connections.

9. To play a lead role in identifying and initiating Outreach to new client Groups (Young Black Men and Complex needs) and develop new projects.

10. Develop and establish local networks of support that will meet the religious, cultural, occupational, therapeutic and recreational needs of the Clients.

11. To identify partnership opportunities in working with local community colleges, employers, carers, care co-ordinators, and Clients.

12. Consult and liaise with the Mental Health Recovery Teams, Hospital staff, Psychiatric nurses, social workers and other providers in order to promote the service and consult regarding Client progress, achievements and concerns.

13.  To encourage and develop active participation of Clients in the running of IRIE Mind, and in the planning and development of activities,

14.  To develop effective liaison arrangements with statutory and voluntary agencies in the community to enable Clients make full use of community resources in the borough

15.  To manage your own small caseload of complex clients within the Community and in rare cases, their homes.

16. Record all referrals, actions, progress and data via a CRM/Database.

17. Be responsible for maintaining a self-reflective practice and demonstrate self-awareness and effective self-management of stress

18. Assist with the management of Safeguarding Vulnerable Adults cases as they arise within the organisation and liaise with the Operation Services Manager and Director and other professional bodies as required by best practice and in law

19. To facilitate a warm and welcoming atmosphere that is recovery-oriented and supports clients to reach the highest level of independence possible.

20.  Manage distressing and challenging situations in a sensitive and non-threatening way to reduce anxieties and promote effective resolutions.

21. To ensure that Health and Safety is maintained at the service and that adequate project risk assessments are carried out and reviewed when required.

22. To attend and participate in monthly meetings with the Psychological Therapies and Wellbeing Services team

23. To liaise with other Mind, in the City, Hackney and Waltham Forest projects and staff to facilitate and maintain effective links

24. To attend any other Mind in the City, Hackney and Waltham Forest meetings, as required, contributing to discussions and giving reports if required.

25. To attend supervision, appraisal meetings and appropriate internal and external training courses as approved by the Clinical Services Manager and the Clinical Director

26. To cover the work of colleagues during periods of planned and unplanned absences as appropriate

27. To undertake any other tasks and duties commensurate with the post as directed by the Director, or other senior position in Mind in the City, Hackney and Waltham Forest.

Personal specification

The remaining sections outlines what criteria will be used to appoint the suitable candidate.

Criteria marked (E) are essential and (D) are desirable.

Experience, Knowledge, Skills, Abilities - Values and Motivations:

 

Connected: Creating a compassionate and supportive community. 

1. Qualified to NVQ Level 4 or above in Health or Social Care qualification or equivalent Professional mental health qualification, i.e. Occupational Therapist, Social Work, Support Worker, Nursing or Experience (E) (I)

2. Experience of working in a similar role (E) (I)

3. A minimum of five years working with vulnerable adults, two of which must be in a mental health setting with Black, African and Caribbean clients experiencing a range of disorders and complexity (E) (I)

4. Experience of working within a multidisciplinary team (E)

5. Experience of outreach work in the community (E)

6. A sound understanding of the mental health service structures and provisions (D)

Fair:  We strive for equity - no-one's needs should go unmet.

1. A sound understanding of the main issues facing people with mental health difficulties and in particular people from Black, African and Caribbean Communities. (E) (I)

2. Excellent verbal communication skills and the ability to develop good working relationships with colleagues and Clients (E) (I)

3. Excellent written communication skills with the ability to write clear and concise reports (D) 

4. Confidence with MS Office suite; CRM systems and technology such as MS Teams (D)

5. Good understanding of data protection, confidentiality, safeguarding and risk management and demonstrable examples of putting these into practice. (D)

6. Demonstrable experience of supporting the shaping and implementation of change and innovation in service delivery, as well as supporting project management to achieve better outcomes (E) (I)

7. To be able to challenge traditional methods of practice in a constructive manner (D)

Brave: We walk with people, offering help by doing what works - proven or new.

1. Good organisational skills with the ability to balance competing pressures and demands (E)

2. To be able to manage high volumes of work and draw on personal resilience in a demanding environment (E)

3. Recognising the need for action or change and taking the appropriate action without needing to be told. (E) (I)

4. Ability to interact calmly, patiently and empathically with clients who may be expressing distress, anger or other strong emotions. (E) 

5. Good negotiation skills with the ability to work with Clients, colleagues and external stakeholders to achieve the aims of the service (E)(I)

6. A commitment to user involvement in all aspects of the management of the service (E)

7. A commitment to equal opportunities and promoting diversity (E)

8. A commitment to self-development and an openness to reflect on personal practice and performance (E)

9. A commitment to taking on new tasks willingly and with a “can do” attitude (E)

10.  Ability to be work on own initiative. (E)

11.  To be self-motivated and focused and to practice self-care (E) (I)

12.  Demonstrate a positive attitude and approach to work (E)

13.  Manage stress and setbacks appropriately (E)

Qualifications

1. Qualified to Level 4 or above in Health and Social Care or Community Development qualification or equivalent Professional mental health qualification, i.e. Occupational Therapist, Social Work, Nursing or Equivalent Experience (E) (I)

2. Evidence of Continued Professional Development.

3. Able to work at least 1 evening per week (Monday to Thursday) with time off in lieu (D) 

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services. 

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the previous Rwanda policy), and support of young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with. 

About the role

The aim of the role is to support and inspire volunteer casework teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The successful candidate will lead our Asylum Team of volunteer caseworkers to support individuals in their asylum claim, assisting with legal referrals and onward signposting where appropriate. They will work collaboratively with other Volunteer Team Leads and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Team Lead / Coordinator

• Lead existing team(s) of volunteers to undertake their specified casework roles as agreed with the Head of Department.

• Conduct quarterly 1:1s with volunteers to receive feedback, reaffirm commitments, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.

• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Volunteer Team Leads.

• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.

• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required.

• Oversee the appropriate collection and management of client information and data, ensuring that volunteers adhere to organisation policy at all times.

• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.

• Recruit, train and onboard new volunteers with the support of the Head of Department.

• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.

• Report on team progress to the Head of Department, CEO and senior leadership via pre-arranged channels and format.

• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering any strategic litigation cases undertaken by the Department. 

• Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.

• Attend and contribute meaningfully to team meetings.

• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department. 

Individual casework

• Manage own limited, complex caseload of adult asylum seekers requiring legal representation where required to support the volunteer casework team.

• Communicate effectively and sensitively with clients and refer to legal firms. 

• Identify clients’ individual wellbeing needs and make onward referrals in line with this. Provide emotional support to clients through the process of claiming asylum in the UK.

• Liaise with legal teams on behalf of clients where necessary.

• Keep relevant records up to date to allow for quick and effective retrieval.

Person specification

• In-depth understanding of the UK asylum system

• Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these

• Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion

• Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities

• Clear leadership ability, with the capability to act with initiative and drive

• An understanding of the volunteer experience including potential challenges volunteers may face

• Self-motivated and used to managing multiple priorities to meet deadlines

• Collaborative team member with excellent verbal and written communication skills

• Strong digital literacy, including ability to work on Google Workspace and Office 365

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

• Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and what skills and experience you have that meets the person specification. The recruitment process will include two interview stages. We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.

Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to reply or feedback to applicants who are not successful in securing an interview. We do however thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the specification for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at ukadmin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.

If you have any questions about this or need additional support with the application process for any reason, please contact us at ukadmin [@] care4calais .org.

We are delighted to introduce this job opportunity at the Culture Trust Luton for a 0.5 Project Manager. Through a successful funding application to The National Lottery Heritage Fund, we have been awarded £177,513 funding to deliver a Resilience project called ‘Reconnect’. This multi-faceted project explores the Trust’s customer services, sites and operations. There is also funding to deliver events and consultations as well as creative activities to promote engagement and volunteering. The Project also has a budget for making operational improvements that have been identified through the project.

We seek an experienced Project Manager to draw together the delivery of this project, coordinate specialist consultants, creatives and community groups and work with the Culture Trust Team on exploring and embedding change.We are a progressive, Luton-based, arts and cultural charity with a mission to connect communities through culture and creativity. We welcome 250,000 people across the year to our stunning heritage sites; the Hat Factory Arts Centre, Hat District creative workspaces, Wardown House Museum and Gallery, and Stockwood Discovery Centre. The Reconnect Project will work across all our functions, but there will be a particular focus on Stockwood Discovery Centre for community activities and volunteering.