Service Support Worker Jobs in Enfield, Greater London
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
As a member of the Senior Leadership Team, the Director of People and Culture will work in a spirit of mutual accountability with fellow directors, taking strategic leadership of Turn2us’s People and Culture Directorate. You’ll have responsibility for strengthening our culture and supporting all our people managers to attract, develop and retain colleagues who are committed to our values and guiding principles.
You will take proactive leadership of our Equity, Diversity, Inclusion and Belonging (EDIB) work across the organisation so that we can become more inclusive and diverse, as well as oversee our approach to co-production, making sure that we centre the voices and insights of people with experience of financial insecurity in the design of all our work. Importantly, you will also provide rigorous oversight of our approach to safeguarding and our broader approaches to governance, risk, and compliance across the group – which includes our wholly owned care home business, Elizabeth Finn Homes.
This is a challenging but immensely rewarding role that will work across all parts of our organisation, helping to shape how we work internally and externally, and make a genuine lasting difference to people facing financial insecurities.
About You
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people and culture strategies, and of aligning those strategies to the organisation’s vision and values. You will share our unwavering commitment to EDIB, and bring a track record of driving meaningful change within an organisation so that it can become more inclusive and diverse.
You will bring high levels of compassion, empathy and emotional intelligence, able to build trust at all levels while being comfortable with constructive debate. You will have a curious mindset, continuously seeking out new learning opportunities for yourself and our organisation, and an enthusiasm for building new networks.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills. More importantly is a clear alignment with our organisational values and a passion for supporting people facing financial hardship.
We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.
We are recruiting a Mental Health Support Coordinator to join our Herts Haven Cafe team.
Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?
If the answer to all of these is yes, we want to hear from you.
Job title: Mental Health Support Coordinator (CYP)
Reference Number: 238
Salary scale: £13.12 per hour
Reports to: Senior Lead – CYP
Based: Stevenage, Herts Haven Café
No. of hours: 0 Hours contract or Part- Time Contracted (7 or 14 hrs) hours available
Café opening hours are:
Wednesday – 15:30- 20:00
Saturday – 12:00 – 17:00
About the Project
Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.
We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.
The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
- To provide drop in, no referral required, timely support to 10-18 year olds.
- To support children and young people in Hertfordshire to access community based mental health help.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.
About the Role:
The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.
Key Responsibilities
- To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
- To play a key part in the development and delivery of quality CYP mental health support services.
- To provide consistent and clear communication to the team, working proactively and with initiative.
- To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
- To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
- To ensure that every individual accessing the service receives, safe and trusted support.
- To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
- To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
- To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
- To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
- To act as a positive role model showing professional and caring attitudes and behaviours towards other team members, children and young people, families/carers and professionals.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is: Sunday 6th October 2024
Interviews will take place on: Monday 7th October 2024
Please note: We may close this advert early if we have sufficient applications
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £23,842 FTE (Outside of London); £25,848 FTE (London) Pro-rata
- 21 hours
- Permanent
- Farringdon (London), Bristol or home-based/hybrid
- Closing date: 13th October 2024
- Interviews will be held online (Teams) on 21st & 22nd October
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for someone with a keen eye for detail, transferrable customer service skills and experience of working with complex personal data to join our Volunteering Team.
The main purpose of this role is to ensure the best possible volunteer experience and that Young Lives vs Cancer holds and maintains appropriate records and data on our volunteers in line with volunteering best practice, safer recruitment and GDPR.
Accurate data is critical to the safe delivery of volunteering. This role is responsible for creating and maintaining volunteer records on relevant systems including database and our Learner Management System and overseeing volunteer recruitment and on-boarding ensuring compliance with minimum standards and reporting as appropriate.
This role interacts with stakeholders across the whole of the organisation and is often the first point of contact for volunteering process and procedures.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
- Supporting the full volunteering life-cycle including recruitment, on boarding, training, reward & recognition
- Managing and responding to volunteer enquires; escalating/signposting as appropriate and ensuring records are maintained
- Maintaining and developing the Volunteer Management Guidance Hub; ensuring colleagues are able to self-serve wherever possible
- Offering support and guidance, signposting to resources to facilitate a consistently excellent volunteer experience
- Working with key stakeholders including Income Generation, Governance & Assurance, Services and Insight to report against compliance and governance requirements
- Leading on streamlining and standardising current processes to enable sustainable and strategic growth
What do I need?
A great team ethic is really important in this role as you will maximise volunteer potential for Young Lives vs Cancer. This role sits within the ‘People & Culture’ directorate and we need someone with natural customer service skills and a drive for continuous improvement.
Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate.
The skills we are looking for in this role are:
- Data/detail driven
- Office 365
- Great communicator
- Team work & collaboration
- Pro-active nature
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy on our website will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
Kings College London are partnering exclusively with Robertson Bell to recruit to an Associate Finance Business Partner position on a permanent basis. King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.
Are you ready to help make a significant impact in financial decision-making? As Associate Finance Business Partner, you'll be at the heart of supporting our key stakeholders with in-depth reporting; financial analysis and insights. In your role you’ll assist the Finance Business Partner in crafting strategic recommendations on pivotal financial decisions and offering advice that puts finance at the heart of decision making here at King’s.
Key Responsibilities Include:
- Demonstrating a business partnering approach by facilitating good financial decision making in your areas through provision of tailored support, reports and analysis.
- Acting as the first point of contact for financial matters, dealing with a range of queries from Operational Directorates by signposting them as necessary.
- Supporting the identification of financial risks and opportunities within your areas of support.
- Assisting your Finance Business Partner and other key Stakeholders in the preparation of business cases and financial plans or models for new initiatives.
- Supporting multi-year budgeting activities through our annual integrated planning process, running over a rolling three-year time period.
- Coordinating the regular forecasting and management reporting cycle for your areas of support.
- Monitoring and reporting on budget variances and providing analysis on the causes and implications.
- Developing and maintaining tools including related reconciliations and forecasts, to ensure effective control and monitoring.
- Holding regular reviews of performance against budget and likely outturns, helping stakeholders to engage with financial reports, providing information and guidance to assist in facilitating high-quality forecasts.
- Supporting the implementation of cost control measures and track their effectiveness.
The Organisation:
Through our commitment to exceptional education, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:
- Educating the next generation of change-makers;
- Challenging ideas and driving change through research;
- Giving back to society through meaningful service;
- Working with our local communities in London;
- Fostering global citizens with an international perspective.
The successful candidate will:
- Be a part- or newly qualified Accountant with experience in management accounting.
- Have good experience in budget building and profiling in monthly reporting and forecasting.
- Be competent in delivering reports and commentary to senior stakeholders, aiding in their decision making.
- Have effective communication skills and be a proactive individual with a drive for self-development.
- Be an advanced user of Excel, with the ability to perform pivot tables, VLOOKUP’s and basic data modelling.
- Self-motivated to add value and streamline processes or other business improvements.
The successful candidate will be based in their central London office and benefit from a hybrid working pattern.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Are you a health or social care professional based in the West Midlands and experienced in supporting dementia carers? Would you like to support the work of a dynamic charity that is growing the reach of its services? If so, we’d love to hear from you.
We are looking for associates who can support us to deliver a range of activities including the delivery of community-based carer training, one-to-one telephone consultations with carers, dementia awareness training for organisations, and the facilitation of online carer support groups.
We are a remote based specialist team which includes a clinical psychologist, dementia nurse specialist, social worker, and benefits advisor.
You may be in part-time employment, recently retired, or just looking for a more flexible approach to work, whatever the motivation, we are confident you will enjoy being part of our friendly team.
If you are interested and would like to know more, please contact Steve Dubbins, Director of Services, on 07376 596763 or via email: [email protected]
We look forward to hearing from you.
PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON.
The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.
This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.
The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.
As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.
Key responsibilities:
- Deliver and enhance our network and engagement programme to support green space owners and managers
- Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
- Identify and develop relationships with potential new supporters
- Support the identification, and engagement of new audiences who could benefit from our work
- Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
- Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
- Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
- Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
- Contribute to the ongoing monitoring and evaluation of Parks for London and our services
- Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
- Carry out other duties and activities as agreed with the Executive Director
Applicants should be based in or near London to attend regular meetings and events commensurate with the role.
We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion.
Details about how to apply can be found on our website, please use the link provided.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing Legal Aid Solicitor
- £50,000 FTE (Basic salary - £45,864 with £4,136 Legal Aid special allowance)
- 8 weeks holiday per year
- 5% employer's pension contribution
- Employee Assistance Programme
University House is seeking Housing Solicitors as part of a major expansion.
All candidates must have experience of Legal Aid and also a willingness to engage with wider access to justice projects.
This is an exciting opportunity to work for one of the leading organisations in the NFP sector.
For further details, please see the job description and person specification.
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice"
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Trainee Generalist Advice Caseworker
Salary NJC Scale 5 - £30,346 per annum
Full-time – 35 hours per week
Initially Fixed Term for 12 months (with possibility of extension)
This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
- You must be a trained Gateway Assessor with a minimum of three months experience
- An understanding of the advice needs and issues of the local community in a diverse inner-city area
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Friday 4th October 2024
Interviews will take place on: Tuesday 8th October 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
We're Looking for an energetic, compassionate and dedicated individual who is willing to learn to join our team as a Day Concierge. You will play a vital role in ensuring that all clients and stakeholders feel welcomed and included in the service.
You will play a pivotal role within the team by keeping track of all housing management issues across the cluster and reporting directly to the deputy manager.
About the role:
As the Day Concierge you will be taking a lead in reporting and monitoring maintenance issues, boosting and monitoring rent and service charge collection which helps clients on their move to independent living. You will be working collaboratively within the team to improve client experiences and boost satisfaction levels.
In your role, you will be the first point of contact and you will ensure that everyone is offered a warm welcome to the service and given the assistance they need.
This is an entry level position and experience in the sector is not a requirement, however an aptitude to learn, teamwork and compassionate attitude are necessary.
About you:
- Possess good planning and organising skills.
- Have a warm and friendly attitude and willingness to assist
- Your approach is creative, analytical, and person-centred, rooted in a strengths and recovery model.
- A non-judgmental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 29th September 2024 at midnight
Interview Date: Wednesday 9th October 2024 via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
About us Strides Katherine Price Hughes House (Strides KPH) is an Independent Approved Premises commissioned by the Ministry of Justice. Approved Premises (APs) contribute to the effective risk management of men released from prison by providing an enhanced level of supervision, monitoring and rehabilitation within the community.
The post requires experience of working with complex and vulnerable people and an understanding of residential setting within the Criminal Justice System.
Job Description
Strides is looking for a reliable and experienced Residential Assistant to join our team.
MAIN DUTIES AND RESPONSIBILITIES
- Assist in the supervision of residents in accordance with policy and practice under the direction and guidance of managers and relevant staff where necessary. Deal with routine issues raised by residents on a day-to-day basis.
- Staff and supervise the Approved Premises during designated shifts, referring serious incidents to designated on-call Manager and adhere to the procedure of completing incident reports as necessary.
- Ensure enforcement of Approved Premises rules and deal with any breaches in accordance with procedures. Respond appropriately to abusive or aggressive behaviour.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Liaise with Key Workers, Deputy Manager and Manager as appropriate to share issues concerning residents.
- Process information and maintain records including inputting information on the database system by recording any significant occurrences relating to residents during shift.
- Contribute to the work with substance misusers in accordance with relevant policies, practices and protocols e.g. dispensing/recording medication, drug/alcohol testing if requested by the management team
- Answering the telephone and door and deal with any callers to the Approved Premises including monitoring the work of contractors’ accordance with procedures.
- To monitor and record residents’ movements in and out of the building.
- Contribute to the maintenance of a healthy, safe and productive work environment, including familiarising and using appropriate health and safety equipment. Monitor and record Health and Safety checks and related issues.
- Create effective and maintain effective working relationships.
- To represent the Approved Premises and West London Mission in a professional and competent manner. To attend supervision and appraisal meetings as required.
- Participate in training and development activities.
- Report any maintenance or security issues in accordance with procedures.
- Conduct curfew checks, wellbeing checks, fire alarm tests, room searches, clearing of residents’ room as required and monitor CCTV equipment.
- Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of residents, e.g. monitor in line with risk assessments.
- Support the arrangement and delivery of purposeful activities for residents within the premises and undertake effective induction of residents.
- Undertake First Aid if a resident is injured or self-harms.
- The Approved Premises managers may require such duties commensurate with the responsibilities of the post and grade as.
PERSON SPECIFICATION
We seek Residential Assistants who can demonstrate the following competencies to a high level. We will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted.
Client focus
Demonstrates consideration and respect to all stakeholders and acts in accordance with Strides' diversity values.
Organisation and planning
The ideal candidate is self-motivated with a high level of time management and is able to meet conflicting deadlines whilst still producing a high level of quality.
Proactivity and initiative
Demonstrates an ability to challenge the current operating procedures with suggestions of their own.
Communication
In both oral and written format, the ideal candidate will demonstrate clarity and concise delivery using appropriate language.
Team Work
Self-aware, approachable and reliable. Is able to build lasting working relationships.
Administration and IT
Able to manage databases (or information) accurately in paper and electronic formats, and is compliant with data protection laws and confidentiality.
Reasoning and problem-solving
Ability to respond appropriately to challenges and implement new ideas to solve and overcome problems.
Work with external agencies
Liaises and works well with external agencies and contacts.
Please use your application to demonstrate your capacities in relation to each of the criteria listed in the sections below. Please address the criteria in your application in the order they appear.
Experience
Minimum 5 GCSEs at Grade C or above (including English and Maths), or equivalent qualification or relevant work experience with the ability to evidence high level numeracy and literacy skills needed to read, understand and interpret policies and the ability to write reports and correspondence for internal and external stakeholders.
Experience of working with a diverse range of people who have understanding of a range o social and persona difficulties, ideally those with experience of the Criminal Justice System.
Experience of working in a residential setting
Experience of working with people with challenging behavior
Knowledge
An understanding of the underlying issues which contribute to offending behaviour
Understanding of the risk management of service users
Understanding of good Health and Safety practice
Understanding of good anti-discriminatory practice
Skills & Abilities
Good oral, written, administration and IT communication skills
Ability to work as part of a team
Ability to relate to residents in both support and authority roles
Ability to prioritise workload and manage time effectively
Commitment to the values of Strides and an understanding of its ethos
Job Type: Full-time
Pay: £29,269.00 per annum
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay
Schedule:
- 12 hour shift
Ability to commute/relocate:
- Islington, N5 2EA: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
To support SEND (young people with disabilities) on the Shaw Trust supported internships to progress on their work placements and make successful transitions into paid work. To provide training and support for business partners and families, to ensure success during the workplace placements and to seek out job opportunities both within and outside of the host employer.
Position available in Heathrow, Bath Road. Free Parking onsite
Shaw Trust provides support to young people across schools, SFA that include providing information advice, guidance and support to ensure young people are able to assess their attributes and circumstances, planning to meet learning goals, supporting the intern to implement their plans and keeping these under review.
We would like individuals that are committed to supporting and engaging with young people to ensure they develop resilience and are able to make positive and sustainable transitions through education and training into employment. In particular, those that are energetic, passionate, dynamic and innovative in their approach to achieving the above.
Job Description
- Provides individualised support for interns at the host business worksite placement or competitive job which includes: job coaching, identifying job placements, assistive technology, etc.
- Attends host business induction to ensure student understanding and learning
- Works with managers and co-workers to educate on disability awareness
- Communicates with parents on a regular basis
- Visits students and give feedback to all team members
- Meets daily with tutor to discuss student progress
- Meets regularly with business liaison, managers and peer mentors to discuss student strengths and challenges, issues, progress, etc
- Works with tutor to plan events such as induction, information nights/Open days and graduation
- Works with other team members to provide internal and external marketing for business and community such as newsletter articles, website information, tours, community presentations, social media etc.
- Communicates effectively with the tutor, other job coaches, the senior practitioner, employers, co-workers, family members, and school and agency personnel as it relates to the student being trained.
- Carries out steps of job coaching plan with students and other parties as appropriate.
- Work with employers, families, job placement specialist, agency personnel, school personnel and other appropriate parties to problem solve issues related to training and employment.
- Train students in the areas of grooming, hygiene, communication, interviewing, and behaviour as they relate to successful employment.
- Provides travel training to job site if necessary.
- Communicates with tutor to make final decisions regarding any issues that may affect student success at a worksite rotation or competitive job site.
- Participates in decision-making process to identify and implement training strategies and/or services with other staff and host business staff.
- Adheres to and promotes standards of the host business and/or competitive work site in order to promote job productivity and efficiency.
- Submits and completes appropriate job coaching paperwork.
- Applies for Access to Work allowance on behalf of the students
- Provides basic information about benefits, work-related expenses etc
- Recognises and acts on the legal responsibilities concerning the safety and welfare of the students.
- To be knowledgeable about current trends, LMI, thoughts and initiatives in education
- To work as a member of a team to ensure the education and welfare of all students
- To ensure a clear understanding of the nature of each student’s learning difficulties and or social/emotional needs and take steps to address these needs
- To arrange access to stimulating learning environments both in and out of the work place
- To use and utilise a variety of support methods and resources appropriate to the needs of the students
- Be prepared to undertake a training programme such as first aid if appropriate
Person Specification
- NVQ Level 6 or equivalent qualification in Careers Education and Guidance, Youth and Community work or Social Care (or willing to work towards)
- Level 3 Education and Training Award (or willing to work towards)
- Strong communicator verbally, in writing and using various IT tools with a diverse group including Senior Managers, other professionals, young people and parents.
- Entrepreneurial and dynamic able to identify and implement new ways of working that enhances service delivery and outcomes for young people.
- Strong leadership and management skills.
- Experience of working with teams to set and maintain a positive culture.
- An ability to develop and sustain effective relationships with key organisations.
- Well organised and able to manage own workload.
- Strong track record of achieving contract KPI’s and achieving outcomes for young people.
- An ability to work in and create strong partnerships with other organisations.
- Track record of developing new services for young people.
- Track record of bringing in additional income or contracts
- Personal and professional demeanour which generates credibility and confidence with clients, managers, staff, external partners and all other stakeholders.
- Knowledge of relevant legislation, policy and guidance relating to Children and Young People’s Services and SEND
Candidate must be able to travel to Heathrow, Bath Road. Free parking avaliable to staff.
The client requests no contact from agencies or media sales.
Secondment/fixed term opportunity until 31 March 2025
Do you have a genuine interest in supporting people to rebuild their lives?
About the role
The Senior Case Worker will work as part of the SPOT Navigator team based alongside the Southwark SPOT Street Outreach team. The aim is to support a known cohort of clients who are stuck within the cycles of homeless and ill-health and have not been able to sustain a stable life outside of this.
This will be achieved through strength-based assessment, using creative engagement techniques and co-producing action plans aimed at linking clients with services and community groups. Your work will improve health outcomes for clients and promote harm reduction by working alongside specialist partner agencies. You will be working with clients on the streets in an outreach capacity or in various types of accommodation.
In this role you will:
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients transition away from the streets and into the appropriate accommodation with the correct support in place.
- Manage a caseload of clients experiencing multiple disadvantage who may not have stayed in stable accommodation for long periods of time.
- Have a great opportunity to assist people to change their lives meaningfully for the better.
In this non-shift role, you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly and conduct early or late shifts starting at 6am or ending at 3am. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
It is a fast paced and exciting role within a high performing team for which the ideal candidate will have:
- Understanding and experience of working within a Homeless Outreach setting.
- Experience of communicating, liaising and negotiating with internal and external agencies to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- Commitment to collaborating with clients to improve confidence, well-being and ability to live more independently.
- Ability to work remotely and lone work with vulnerable people.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2 October 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Multiple Needs Independent Domestic Abuse Advocate
Salary: £30,000-£32,000
Location: Ealing Women’s Wellness Zone & Hammersmith – Advance Head Office
Hours: 35 Hours per week (a late shift once per week till 7pm)
Contract: Fixed Term – 12 months (from start of employment)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior Multiple Needs Independent Domestic Violence Advisor (IDVA) will work within a dynamic, crisis intervention, advocacy and support service based at the CGL Ealing Women’s Wellness Zone. The IDVA will provide support in the local community and at the Ealing Women’s Wellness Zone. The successful candidate will be co-located up to 5 days a week at the Women’s Wellness Zone.
The IDVA will be closely working alongside CGL colleagues/team to deliver support to women with a range of complex support needs including substance misuse, mental health, domestic abuse, sex working, trafficking, and offending behaviour. The IDVA will work in collaboration with their team members to holistically support women in the borough of Ealing to achieve sustained recovery, improved health and wellbeing, helping women to manage/mitigate risks, and empowering them to reach their fullest potential in society as well as ensuring the voice of survivors informs every stage of the process.
The Senior Multiple Needs IDVA will assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support. As well as identify and refer to services appropriate to their needs. They will also proactively advocate and advice women of their rights and options for seeking help and support from other agencies, encouraging them to engage with other agencies, and help co-ordinate the provision of multi-agency support where necessary.
About You:
To be successful as the Senior Multiple Needs IDVA you will need to have:
Excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC. As well as understanding of drug and alcohol issues and experience of working within a related field.
Bringing your experience of risk and needs assessment, safety and support planning, and crisis planning and successfully managing high numbers of referrals and experience of working in a co-located setting with another agency and providing consultations/briefings to professionals to support in upskilling them around Domestic Abuse. The candidate will have experience of partnership working and of maintaining excellent working relationships with a range of stakeholders.
This is an exciting opportunity for you to work as part of an innovative service, designed to offer multi-disciplinary wrap-around support to women with multiple needs, with the aim of facilitating long-term recovery.
We enthusiastically welcome applications from Substance Misuse Workers/Practitioners, Recovery Workers, Recovery Practitioners, Recovery Coordinators, Drug Workers, Alcohol Workers and Needle Exchange Workers who meet the specified requirements.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
· Closing Date for Applications: Friday August 30th 23:30
· Interviews are taking place on a rolling basis
· *Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- On week paid carer's leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Hours of work: 37.5
Contract: Fixed Term contract
Job Type: Full-time
Based at: 23 Monck Street, London, SW1P 2AE
Main Responsibilities:
- To provide a high quality, client-led trauma informed support service to children and young people affected by suicide, enabling them to Address issues resulting from experiences of suicide
- Empower children and young people to aspire to a positive future
- Contribute to the prevention of future potential attempted suicide by promoting healthy attitudes to relationships, life, resilience, families and their communities and friendships
Role tasks:
- Provide early identification, intervention and support to CYP to prevent the development of negative health outcomes for children who have been affected by suicide. With a focus on identifiers such as poor school performance, decreased social adjustment and higher levels of stress, anxiety and depression.
- This service will have a pathway dedicated to working with children and young people that runs parallel to the core service. This will comprise of:
- • Immediate response following the suspected incident of suicide loss with a focus on supporting children and young persons around communication and addressing immediate issues of uncertainty, anxiety, anger and blame.
- • Deliver Group interventions and peer support focused on exploring reactions to death and suicide and strengthening coping skills for bereaved children.
- • Individual emotional and practical support and signposting to appropriate specialist services.
- • Coordination with other key stakeholders that may be involved in the care of the child or young person. This may include schools, community groups, GPs and other professionals.
- The service will be sensitive and adaptable to the child or young person’s communication style and ensure any support materials developed are relevant and age appropriate. Parents and carers will also need support to find the best words to share 11 information with children, ways of opening up conversations and how to respond to difficult questions.
- The service will provide support to education settings such as schools, colleges and universities located within NW London. Offer guidance on developing and implementing postvention protocols and procedures to be followed in the aftermath of a suicide in the community.
- This might include providing resources and support to affected students, staff, and parents, as well as facilitating open and honest communication about the incident. In addition, it will offer emotional and practical support and signposting for students and staff who may be experiencing grief and trauma related to the suicide loss.
- This can be done through individual or group sessions, which provide a safe space for individuals to express their emotions and receive guidance on coping strategies.
- Work within a whole family approach to supporting young people, facilitating clear pathways into relevant services and maintaining effective information sharing between services.
- Assess, manage, and review risks to children/young people (CYP), parents, colleagues, and self.
- Assess the needs of CYP and develop outcome focussed support plans using solution focussed, strength-based methods, in partnership with the CYP and, as appropriate, parent/carer, enabling them to increase feelings of safety and recover from their experiences of suicide postvention
- Implement and review support and risk management plans to ensure desired outcomes are achieved.
- Develop and deliver planned interventions to meet needs and improve outcomes for CYP and families, including tailored one to one support and group work.
- Deliver appropriate interventions for CYP relating to postvention suport
- Deliver programmes promoting safe relationships to prevent future experiences of abuse.
- Plan and implement activities to ensure the service is informed by the voices of CYP so we understand their needs and how we can improve our services.
- Work with colleagues to deliver an effective service in line with stakeholder needs, policies & procedures, and budget parameters.
- Ensure personal safety and that of CYP and other staff.
- Safeguard the health & welfare of CYP and their families.
- Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery.
- Maintain accurate and confidential case management records and databases and contribute monitoring information for the service.
- Set up and facilitate various user led support groups
- Attend multi agency meetings to support work with families.
- Prepare and present reports where appropriate, including to support legal processes.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
- Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of individuals and families ensuring the service is accessible to all.
- Remain up-to-date and compliant with all relevant procedures, policies and codes of conduct, upholding standards of best practice.
- Enable service users to participate in the design, delivery, and evaluation of services
- Work in association with other professionals to deliver a holistic service to families living with the effects of suicide
- Accountable for and review own practice using supervision, reflective practice and other opportunities for continuous professional development.
- Promote the work of Mind and the issue of suicide postvention specific to young people
- Contribute to the formulation of operational policy and future development of services as a whole
- Such other duties as Managers or the Chief Operating Officer may from time to time reasonably require.
Application process
Please check Job description to ensure that you meet the requirements of the role.
Deadline for submission of application is Monday 30th September.
Please note, we may close applications early if we receive a high volume of applications
Benefits: Hybrid-working if nature of role permits Learning and development opportunities Cycle to work scheme (interest free lone paid back 12 months period) Employee Assistance Programme (A 24-hour helpline from Health Assured to support you through any of life’s issues or problems) Free eye test Flexible working - core working hours 10.15 - 4pm (depedent on nature of the role)Interest free loan, those in financial hardship
REF-216 672
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.