Service Officer Jobs in Westminster, Greater London
We are looking for a proactive, experienced Data and Operations Senior Officer to oversee our data operations and support Bliss to raise more money to help babies born sick and premature.
Role Summary
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.
The Data and Operations Senior Officer is responsible for the daily management and effective operation of the Bliss CRM, Raiser’s Edge, as well as leading on key data projects to make the most of the insights and information captured in our CRM to maximise Bliss’ fundraising. This role also leads on the delivery and development of data processes which are smooth, timely and efficient, and works with stakeholders across the organisation - especially Fundraising, Finance and Digital - to ensure that colleagues have access to the right data and efficient processes to meet their needs.
Terms
- 21 hours a week
- Hybrid (One day worked per week in the Bliss office, London Bridge (Tuesdays preferred)
- Salary: £35,000 FTE (prorated to £21,000)
- Permanent
This is a fantastic opportunity for someone to take ownership of Bliss’ data operations, helping to support our Fundraising department – and the wider organisation – to make the best use of our CRM systems, supporter data, and internal resources to raise more money and reach more families. This role will act as Bliss’ internal subject matter expert for all things data, and will line manage the Data Officer. They will be responsible for the efficient import, export and analysis of Bliss’ data, and will support teams across the organisation to better use of their data to meet their objectives.
The ideal candidate will be able to demonstrate the following skills and experience:
- Experience of overseeing data operations and CRM use within a charity fundraising context
- Significant experience of designing, implementing and documenting data processes, ensuring that data is accurate, easy-to-use and secure
- Experience of improving processes to make the best use of staff time and resource
- Demonstrable understanding of different approaches to fundraising, and how effective use of data can support them
- Confidence working with colleagues across the charity – particularly in Fundraising, Finance and Digital – to design processes and ensure compliant, effective use of data
For more details please view the job description and person specification attached to this advert.
How to apply
Interested applicants are requested to submit the following documents
- Your CV (please ensure this does not include your age, gender or any other personal characteristics)
- Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview
Recruitment Timeline
- The deadline for applications is Monday 30 September 9am
- First round interviews will be held virtually (via zoom) w/c 30 September, with second interviews in person at our London Bridge office in shortly after.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a skilled People and Resources Manager to support Eldon Housing’s Head of People and Resources and the wider team.
Initially on a 12 months fixed term appointment, you will make a significant contribution to the future direction of Eldon, adding value, ideas, inspiration and really drive forward our continued success. There are fantastic opportunities to take forward an independent and sustainable organisation with future development plans.
This is a varied and exciting role, with responsibilities for:
- Providing a first-class people-first HR service; implementing policies and procedures.
- Managing day-to-day employee relations issues, providing guidance to managers on disciplinary and grievance procedures, sickness absence and other ER cases.
- Developing staff engagement and wellbeing initiatives, including forums and internal communication strategies.
- Manage the day to day running of the office, acting as Office Manager
You will be joining Eldon Housing at an exciting time in its development and transformation. We have a new People and Resources Team, with the Head, HR Officer and Central Services & Resources Administrator, and we are looking for someone to support us on our journey to be the best that we can be in all that we do.
To find out more about our work please visit our website.
The ideal person for this role will have strong experience in a HR Manager or Advisory role, and used to leading on ER cases, with a “can-do” attitude. Knowledge of HR systems is a must.
We have some great staff benefits here at Eldon, including:
- Healthcare Cash Back Plan worth up to £1,300 per year on your routine healthcare costs.
- Employee Advice Line, offering a 24-hour confidential advice service.
- Reward Me Now membership (exclusive discounts),
- Employee Recognition Schemes, including Employee Excellence Award Additional annual leave with qualifying service.
- A comprehensive induction and training programme with ongoing development.
- Genuine career development opportunities
We will be reviewing applications on an ongoing basis therefore early applications are advised. We reserve the right to close the job early if we receive a high quality or quantity of applicants.
Upon receipt of a CV, long-listed candidates will then be invited to complete an application form, detailing full employment history and suitability for the role.
Strictly no contact from recruitment agencies
An Enhanced Disclosure and Barring Service check will be required
Eldon Housing is committed to Equality & Diversity
We will process your data for recruitment purposes only.
Eldon Housing Association – Passionate – Professional - Caring
Our Vision: To be the best provider of affordable housing for older and vulnerable people within our area of operation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description - Senior Public Affairs and Research Officer
Reporting to – Public Affairs, Policy and Campaigns Consultant
Location – Hybrid/London
Contract: Permanent
Hours – Full time (35 hours)
Salary - £31,000-£32,754 per annum
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
Main purpose of this role
The Senior Public Affairs and Research Officer will drive policy change to increase surplus food redistribution by engaging with stakeholders across government, media, industry, and academia. They will support FareShare’s public affairs strategy by producing well-researched briefings, organizing impactful events, and fostering relationships with key partners.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to over 8,000 frontline charities and community groups. The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than 4.5 million tonnes of food go to waste in the UK, enough for 10 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help use surplus food to support those struggling to make ends meet, and strengthen communities across the UK through our network of local charities and community groups. We are fortunate to benefit from the support of major retailers, the media, and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s vision
Our vision is of a UK where ‘No good food goes to waste’.
Every year, food wasted in the UK adds millions of tonnes of greenhouse gas emissions to the atmosphere. During a climate crisis, and with record levels of food insecurity, it doesn’t make sense to be throwing away perfectly good food.
FareShare believes that with long-term ambition and quick, decisive action, the UK’s food system can become a driver of positive social and environmental impact.
Our values run through everything we do and set out a clear framework for us to approach our work: passion, ambition, respect, collaboration, and focus.
The role
The role will sit within FareShare’s public affairs—part of the wider marcomms team—which is responsible for advocating for policies that create an economic and legislative environment that is beneficial for surplus food redistribution. This will help FareShare achieve its long-term goals of redistributing a higher proportion of the UK’s surplus food and benefiting more communities across the UK.
FareShare recently published its manifesto, ‘Where’s The Food? Strengthening Communities Through Surplus Food Redistribution.’ The manifesto sets out a path for government, businesses, and charities to work together to turn an environmental problem into a social good.
The Senior Public Affairs and Research Officer will be critical in advancing FareShare’s policy agenda, as outlined in the manifesto. Working closely with the Public Affairs, Policy and Campaigns Consultant, you will lead efforts to engage influential stakeholders, create compelling content, and coordinate high-impact events. This role offers a unique opportunity to influence national policy and contribute to meaningful change in the food redistribution sector.
Key responsibilities
Stakeholder Engagement: Build and manage relationships with diverse stakeholders, including government bodies, media, and academia, to advance FareShare’s policy objectives.
Policy, Research, and Briefings: Develop in-depth policy knowledge and produce well-researched briefings and reports articulating FareShare’s policy goals. Identify opportunities for FareShare to feed into Government consultations and Select Committees.
Events: Support the planning and execution of public affairs events, including parliamentary engagements and engagement with industry conferences.
Person specification
About you
- Deeply passionate about politics and driven to create progressive change through political advocacy.
- A strategic thinker with the ability to navigate complex political landscapes.
- An intellectually curious person with the ability to understand and communicate complicated topics, with an eye for detail and nuance.
- A skilled writer, who is adept at producing excellent briefings and other written communications.
- A self-starter, who can work independently and does not need constant oversight and management.
- A diligent person with good organisational skills.
- A motivated and persistent individual who is willing to invest the time, effort and energy that is required to succeed in bringing about positive change in the world of policy and politics.
Experience
- You will have had two or more years of experience working in politics, policy or research for an MP, political party, government department, think tank, charity, agency, or similar organisation.
- You will have had extensive experience producing well-researched briefings, reports, and other written material.
- You will be used to dealing with senior stakeholders in a professional and organised manner.
Skills, knowledge, and abilities
- Excellent written and verbal communication skills.
- Well developed research and academic skills.
- Strong project management and organisational skills to handle multiple tasks simultaneously, meet deadlines, and manage priorities.
- A self-starter with the proven ability to work independently and as part of a team.
- A deep understanding of the UK political system.
- Experience in food policy, environmental policy, or social policy is highly desirable.
- Ability to understand data to support evidence-based policy recommendations
Values and behaviours
- Appreciation of FareShare’s mission and strategy.
- Flexible approach and ability to work collaboratively within a team.
- Proven ability to develop and maintain good working relations with internal and external audiences.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Communications and Engagement Officer
Location: Birmingham, London or Greater Manchester
Salary: £26,000 – £31,000 (London), £23,500 - £29,000 (Manchester or Birmingham)
Hours: 37.5 hours per week
Contract: Permanent
Overall purpose
This is a key role that will work closely with the Senior Communications Manager, Head of Public Engagement and Senior Digital Marketing Manager.
You will contribute to the implementation of our communications, engagement and fundraising strategies, ensuring that your work is anchored in our organisational and team strategic goals. You will also be closely involved in team planning, whether it’s inputting into our operational plan or sharing ideas for new campaigns.
There are opportunities to get hands-on developing and delivering communications and fundraising campaigns to educate and inspire individuals, businesses, and other audiences. The aim of these campaigns is to help remove barriers to employment for refugees and bring about systemic change via our partnerships. Please note, we do not currently run political campaigns.
You will be responsible for creating and delivering day-to-day communications across our owned channels (social media, email newsletters, and some website content). You will also help colleagues create content for earned and paid communications that they’re leading on (press and media, digital marketing, engagement with influencers)
A team player, you will build strong relationships across Breaking Barriers so that you can source and develop content that:
- increases our visibility and influence
- showcases our impact
- inspires members of the public to help refugees build new lives in the UK
- engages and stewards our key audiences, including corporate partners, employees who advocate for refugees, individual donors, volunteers, and people of a refugee background.
You will support the Senior Communications Manager to maintain our strong brand, ensuring that all our content complies with our brand guidelines and is of a high standard.
With a good eye for detail, you will play a key role in our data management, including overseeing data on the storytelling section of our CRM, monitoring communications enquiries, and setting up and running reports. You will become a Salesforce Superuser (full training and support will be provided for this).
It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge. The Public Engagement team is fast-paced. We support each other, approach problems with a good sense of humour, and are willing to experiment and learn.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
First Step Trust (FST) is an award winning charity of over 30 years, providing work experience, on the job training and salaried employment for people excluded from working life because of mental health problems and other disadvantages. Many of the people they work with are long term unemployed (10 years +) and some have never worked. FST is developing new ways to help this group overcome some of the barriers to learning using a range of technologies and other learning tools.
Prospectus is delighted to be recruiting for a Chief Operating Officer to help our client in their next phase of development, to be based full time from their site in Woolwich SE18. As the COO, you will support the CEO in executing the strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building, without compromising on their commitment to working with people who use their service as colleagues and assets.
To be successful in this role you will be a senior level manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to oversee their operations strategy and systems, commercial activity, budget management, monitoring and evaluation. You will have a proven track record of success in senior-level general or commercial management. You will be a clear, analytical thinker who will strengthen the leadership of the charity. In addition, you will be an excellent manager of people, able to support team members with varying skills and abilities, including some who may come from disadvantaged backgrounds.
To apply please submit your CV and a two-page supporting statement via the application link on the Prospectus website, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining the organisation and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Person Specification in the Job Description. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.
Following the Prospectus shortlisting process, a select number of candidates will be invited to interview with our client. This will be a two-stage interview process, with first stage interviews w/c 21st October and final stage interviews w/c 28th October.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application
The Development Trusts Association Wales (DTA Wales) is an independent practitioner-based membership organisation promoting the work of, and supporting the growing network of, community enterprises in Wales. Our members are all independent not-for profit organisations who are serving their communities through a wide variety of services and initiatives.
We are seeking a skilled and adaptable comms professional to deliver engaging communications and event support in both English and Cymraeg for DTA Wales and our Egin programme. We need someone who loves telling stories to convey the power of community action, and who excels at curating online and in-person events which support it.
DEADLINE - Midday October 3rd 2024
Please find the job pack and application form on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Volunteering Officer will help us to explore and develop new approaches to volunteering within the NHS. This role is focused on supporting our volunteers that are based within Imperial College Healthcare NHS Trust services across the North West London Community and to develop new volunteering roles that focus on health challenges within the community.
You’ll provide a high quality experience to volunteers that are located within our community sites, by working with Trust staff and partner organisations to develop new roles that improve the experience to our patients within these clinical services, to identify new locations and roles, to develop our volunteering offer within Imperial College Healthcare NHS Trust.
This role will work with the Trust to develop new approaches to volunteering, with a particular focus on designing, launching and evaluating volunteer roles that could bring system change to wider health inequalities.
Additionally, you’ll focus on our volunteer community, ensuring that our volunteer community is as representative of the wider population, and seek to engage groups with a particular focus on the Core20plus5 groups.
Main Tasks:
Provide leadership and support to enable a high quality volunteering experience within Trust Services within the North West London Community
Work in partnership with wider charity teams, to identify areas to link up work around the population health programme of work and identify appropriate volunteering opportunities
Working in partnership with the volunteering team, provide tools and approaches to understand our volunteer community.
We fund better hospital buildings and facilities, pioneering research and advanced medical equipment.
The client requests no contact from agencies or media sales.
Starting salary: £30,000-34,000pa depending on experience, plus excellent benefits
Contract: Permanent
Working pattern: Full-time (open to a conversation about flexible working options, including reduced hours or 4 days compressed working pattern)
Closing date: 30 September 2024
Interview date: 15 October 2024
If you have a passion for policy and public affairs this is an exciting opportunity to join our dynamic, growing mental health charity as our new External Relations Officer. You will play a key part in helping us to strengthen the mental health workforce and make a positive impact on people’s lives.
Think Ahead supports people living with mental health needs by supporting a strong and thriving mental health workforce. We are experts in recruitment, professional training and leadership development for mental health practitioners in the NHS and local communities, ensuring the right people can deliver the right support at the right time.
Through our flagship programme we have recruited and trained 1,000 mental health social workers to date, and we are extending our reach to ensure that we can support NHS and other employers to recruit and retain key people right across the mental health workforce.
As the External Relations Officer you will:
- Ensure the organisation has a good understanding of relevant policy and sector developments, and that we are aware of opportunities to influence.
- Work with key internal groups to keep developing our understanding of the challenges and opportunities facing the mental health workforce.
- Support the organisation to identify and build relationships with key external stakeholders.
- Help to build our profile as sector workforce experts by generating content such as blogs, and by identifying speaking opportunities for our internal specialists.
We are looking for someone with good communications instincts who is passionate about policy and public affairs, and has a ‘can-do’ attitude and a desire to learn and develop. We don’t need you to be highly experienced in all three areas (communications, policy and public affairs), we are happy to work with the right candidate to develop your skills and experience.
We offer a supportive working environment which include hybrid working practices. We expect staff to work from the office at least one or two days per week (which ideally includes Tuesdays) and the remaining days can be worked from home.
We offer excellent employee benefits, including generous annual leave entitlement, plus additional office closure over Christmas, enhanced family friendly leave, flexible working around our core hours of 10am to 4pm, a matched pension scheme with up 7% employer contributions, an employee assistance programme and more.
If this sounds like the just the opportunity and challenge you’ve been looking for to complement your skills and experience, we look forward to receiving your application.
REF-216817
Salary range £53,000 – £57,000 per annum | 35 hours per week | Permanent
Hybrid working pattern (2 days in the office)
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence. VAWG crimes, which include domestic abuse, rape, sexual assault, stalking, and harassment, accounted for 20% of total police recorded crime in England and Wales between 2022 and 2023. Do you want to make a difference? If so, read on.
About the role
We are excited to be advertising this newly created role as part of WGN’s growth. This role will be the lead on the finance function. Reporting into the Director of Finance and Resources, the role works closely with stakeholders across the organisation including executive leadership, with a specific focus on working closely with the Director and external auditors. The role will have two direct reports – Finance Business Partner and Finance Officer. This is a hands-on role and will have full responsibility for the finance function on a day to day and medium-term basis. The Financial Controller is to lead on all financial systems set up and upgrades.
Although the organisation is well established, this is a growing sector, and the organisation has gone through rapid change over the past few years and is therefore offering the right candidate a great opportunity to deliver change and make a real difference to WGN’s staff and clients.
Role Responsibilities:
- Responsible for the management and development of the Finance Business Partner and Finance Officer.
- Preparing the year-end statutory accounts and liaising with external auditors.
- Responsible for ensuring that all financial controls are implemented and adhered to within the organisation, in accordance with company policies and procedures.
- Supporting non-finance colleagues and stakeholders in understanding all requirements related to the funding agreements.
- Leading the month-end process with the support of the Finance Business Partner and the Finance Officer.
- Leading on all financial systems set up and upgrades.
- Ensuring that all restricted funds are used in accordance with the funding agreements.
- Responsible for treasury and investment management across the organisation.
- Ensuring all payroll payments are made on time.
- Leading the procurement function across the organisation.
About you
If you are someone who has strong financial reporting, budget setting, and year end processing skills, with a keen eye on details and drive to facilitate change and enhance the finance function this role would be for you.
The ideal candidate will:
- Have experience in working with the charity sector in a similar role for at least two years.
- Work well with non-finance colleagues and trustees in delivering key financial reports in an easy-to-understand manner.
- Be a qualified accountant.
- Be comfortable working in a hands-on environment
A commitment to WGN’s goals is key requirement, as well as a pro-active and collaborative working approach.
How to apply
Altum Consulting are managing the recruitment process on behalf of WGN so please apply now or contact Imogen Brown to speak in more detail about the role.
You will be required to complete an application form and Equal Opportunities Monitoring form. Please visit our website to download an application pack.
The deadline for applications is 9am on 11th October 2024. Interviews are expected to take place in the week commencing 15th October, however, please note this may be subject to change and could be sooner. Interviews are likely to take place remotely.
Further Information
Employee benefits are competitive for our sector and size and can be found on our website or can be requested from the HR team.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, Minority and Ethnic communities.
This post is subject to satisfactory references, DBS check, and social media check.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1
The client requests no contact from agencies or media sales.
Job Title: Social Welfare & Digital Support Adviser
Accountable To: C.E.O
Responsible To: Advice Services Manager
Working Hours: 35 hours per week (Full-Time)
Salary: £31,000 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14
PURPOSE OF THE JOB:
As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
- Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
- Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
- Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
- Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
- Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
- Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
- Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
- Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
- Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
- Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
- Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
- File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
- Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
- Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
- Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
Please see the full job desription and specifications and apply via the webiste with the full application forms.
The client requests no contact from agencies or media sales.
Are you a relationship-building pro with a passion for making a global impact? Choose Love seeks a visionary Director of Partnerships & Fundraising to lead the charge in securing $5M+ annually!
You'll work closely with the Deputy CEO and CEO to develop a game-changing partnership strategy and drive connections with the corporate, entertainment, and cultural sectors.
Your mission: build diverse, culturally relevant partnerships, boost our social media presence, and help us reach new heights in the U.S. market.
As part of the Senior Leadership Team, you’ll guide campaigns, manage a motivated team, and spearhead strategic fundraising efforts while keeping Choose Love at the forefront of global philanthropy.
This role offers the chance to collaborate across industries, from music and film to gaming and sports, leading creative campaigns that drive change.
If you’re ready to leverage your skills and connections to make a difference for displaced people worldwide, this is the opportunity for you!
We are pioneering a new movement in humanitarian aid: fast, flexible, transparent and accountable.
The client requests no contact from agencies or media sales.
The Anglican Communion Office (ACO) is pleased to be exclusively partnering with Robertson Bell in their search for a Director of Finance to join their team on a permanent basis. Founded in 1968, the ACO is the permanent Secretariat for the Instruments of Communion and supports the Anglican Communion in over 165 countries around the world.
The Director of Finance role presents an exciting opportunity to manage and create a finance team that will support the Anglican Communion, whilst also being a key member of the senior management team. You will lead and direct the Anglican Communion’s financial strategy and management, ensure commercial planning, delivery and evaluation in all areas of ACO activity, whilst also providing financial management and administration for two related charities: the Anglican Alliance and the Anglican Centre in Rome.
The organisation:
The Anglican Communion Office (ACO) serves as a hub for communication, coordination, and collaboration among its 42 member churches. The ACO facilitates the work of the Archbishop of Canterbury and supports global ministries, including mission, advocacy, ecumenical relationships, and social justice efforts. It provides resources, organises international conferences, and promotes unity and understanding within the Anglican community. The ACO plays a vital role in connecting Anglicans around the world, fostering shared values and addressing global challenges together.
This role offers a full-time opportunity with flexible working arrangements and an excellent benefits package, including 10% employer pension contribution, 30 days annual leave (plus bank holidays) and opportunities to work from home up to two days per week. All candidates must live within a commutable distance from their offices in Westbourne Park.
The role:
- Lead on the development and execution of financial strategy, financial planning, budgeting and cost control for the ACO and related charities.
- Key advisor to the Secretary General, management team and trustees on the overall financial landscape for the ACO and its on-going performance and position.
- Manage and continuously improve the efficient running of financial operations including the preparation of management accounts, cash flow forecasts, payroll, tax returns, and management of creditors and debtors.
- Ensure that an adequate control framework exists.
- Manage and continuously improve financial reporting ensuring accurate, timely and appropriate information for colleagues.
- Manage budgeting and planning processes, providing all appropriate financial data, and supporting budget-holding staff in all areas.
- Support funding applications and subsequent donor reporting to grant making bodies with project and programme budgeting.
- Manage the preparation of statutory accounts and be the main contact with external auditors.
- Be vigilant to financial and operational risks and to report and mitigate such risks.
The successful candidate will have:
- Ideally, understanding and knowledge of the UK charity finance environment.
- Experience in budgeting and cost control, including provision of reports and analysis to an audience with different levels of financial literacy.
- Strong financial leadership skills capable of directing financial strategy and delivering highest quality financial management.
- Experience in working with diverse stakeholders both within and outside an organisation
- Experience in managing and motivating teams.
- Experience of upgrading control processes and implementing change.
- A full finance qualification, or the ability to prove they are qualitied by experience.
- The willingness to travel throughout the Anglican Communion.
The deadline for applications is on Sunday 13th October, with first stage interviews taking place on the 21st October. Applications will be under continuous review before this date so please do not delay in applying!
Housing Options Officer
Location: Hackney
Posts Available: 2
Reports to: Service Manager
Responsible for: Case load of 22
Pay: £13.72+holiday pay = £15.38 per hour or £18.00 via umbrella agency
Hours: 35 hours per week, Monday to Friday 10:00 - 18:00 or 12:00 - 20:00
Assignment Length: 13 weeks on temporary contract, then permanent role starts
To apply for this role, you must be available to take the permanent contract on. Any candidates who are only interested in temporary roles will not be considered, but we do have plenty of other posts available!
Permanent Contract Information:
Annual Leave: 33 days per annum (inclusive of public holidays when permanent contract starts)
Other Benefits: Pension scheme, interest-free season ticket loan, and a free confidential telephone counselling service
Salary: £27,986 per annum
Job Context:
Working within a well-established charity, providing essential services for vulnerable individuals in an 87 bed hostel setting. Their mission is to empower young people by offering them the resources, skills, and opportunities to create a brighter future. At the heart of their work is the provision of accommodation and holistic support services to young people aged 16 to 35 who are facing homelessness.
The housing project operates 24/7, offering temporary accommodation for single young people facing a range of challenges, including issues related to mental health, substance misuse, domestic violence, and previous offending. Working in close collaboration with external agencies to provide a comprehensive support system that addresses not only housing needs but also the broader, holistic needs of our residents.
Job Purpose:
The Housing Options Officer will provide direct support to vulnerable young people, assisting them in moving toward independent living. This involves offering high-quality advice and guidance on housing options, benefits, budgeting, and life skills, all within a psychologically informed environment. The role requires collaboration with various external agencies to ensure that the diverse needs of the residents are met.
Duties and Responsibilities:
Housing Needs:
- Conduct interviews, assessments, and move-ins for potential residents in a timely manner, ensuring thorough inductions for new residents.
- Develop outcome-focused support plans and conduct needs and risk assessments.
- Provide benefit advice and guidance to residents, helping them maintain their accommodation and prevent rent arrears.
- Work closely with external agencies to address the wider needs of the residents, including Floating Support, Housing Services, and more.
- Ensure incidents and complaints are reported and managed in accordance with organizational policies.
- Actively source and manage move-on opportunities for residents, coordinating with housing providers as necessary.
Support Needs:
- Provide a welcoming environment for new residents, supporting them with life skills, social behaviour management, and access to other services.
- Manage financial aspects, including budgeting and benefit claims, and collaborate with the Income team to address any rent arrears.
- Address any anti-social behaviour issues and take appropriate action in accordance with policies.
Health and Safety:
- Support residents in understanding and adhering to health and safety policies, including security and safeguarding procedures.
- Ensure all incidents related to safety and security are appropriately managed and reported.
General:
- Serve as a shift lead when required, managing daily tasks and resident movements, and handling emergencies such as fire alarms.
- Build and maintain positive relationships with external agencies to benefit the support needs of the residents.
Income Maximisation:
- Work proactively with residents to minimize rent arrears and manage rental income, ensuring that all targets are met in line with organizational policies.
Regulatory Standards and Compliance:
- Ensure all residents can influence service delivery and comply with regulatory standards.
Data Protection:
- Maintain the confidentiality and integrity of residents' personal data, ensuring compliance with GDPR regulations.
Other:
- Provide cover at other locations as needed for holiday or sickness within the housing department.
- Stay up to date with current housing legislation and welfare benefits.
- Attend training and development activities, including occasional overnight stays.
Competency:
The ideal candidate will demonstrate reliability, strong organizational skills, and the ability to work both independently and as part of a team. Commitment to working flexibly when needed and a passion for supporting vulnerable young people is essential.
If you are a highly motivated individual with a real passion and desire to support young people facing homelessness, this could be the opportunity for you! Apply Now!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job Title: Energy Efficiency Adviser/Caseworker
Accountable To: The C.E.O
Responsible To: Advice Services Manager
Working Hours 21 hours per week (3 days)
Salary: £19,530 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London
E14 and Other outreach venues across the borough
PURPOSE OF THE JOB:
The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:
1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.
2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.
3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.
4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
- Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
- Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
- To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income.
- To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
- To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
- Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
- To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
- Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
- To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
- To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure.
- To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
- To liaise with other agencies and develop and sustain good working relationships with those agencies.
- To be responsible for maintaining project files with evidence of project outputs and milestones.
- Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.
- To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
- To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
- To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
- To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
- To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
- To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
- Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
- Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
- Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- To observe all rules relating to Health and Safety.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.
The client requests no contact from agencies or media sales.
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Are you looking for a new challenge? Are you keen to develop your influencing and communication skills to help Chapter One retain, grow and unlock corporate partnerships for the benefit of struggling young readers?
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive.
Many children fall behind with reading simply because they lack the opportunity to practise: we work to ensure that every child has 1:1 reading support at the time they need it most. Chapter One’s unique, online, reading support programme pairs struggling 5 to 8 year olds in over 11 areas of the UK with over 3000 volunteers who are recruited from a range of local and national businesses.
We are seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. This is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 88%). This will involve supporting both the identification, acquisition, and onboarding of new partners, but also the account management of a portfolio of existing partners.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a fully remote position and is ideal for someone home-based with the ability to travel to occasional meetings.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are appointed subject to a satisfactory Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please send your CV (maximum 2 A4 sides) and a covering letter. Your covering letter (maximum 1 side of A4) should include:
1) Your relevant experience, including clear examples.
2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
The client requests no contact from agencies or media sales.