Service Management Jobs

This is an exciting time to join the Executive Team leading Transform MS (Measurement Science) Community Interest Company (‘the CiC’), a University of Plymouth spin out company who are internationally recognised as experts in measurement science. We are committed to our social purpose: “to maximise the value of clinical research to minimise the impact of disease”.  Based in Plymouth, but operating globally, this role will make a significant contribution to our business and will require a person with an excellent track record for co-ordinating the delivery of high-quality research focussed projects and services.

The CiC is a small but developing business with ambitious future plans so we need leaders who are pro-active, can problem solve and have the capability to confidently tackle new challenges .  We are a collaboration of international experts with a unique combination of clinical, measurement science, regulatory and commercial expertise.  This multi-disciplinary team provides unparalleled research and consultancy services to global clients and has an extensive partnership network spanning Global Pharma, University, Research & Innovation sectors as well as the NHS.

This is a job where everything you do will be, in some way, contributing to better outcomes for the community and to people who have long-term conditions such as multiple sclerosis and parkinsons. So, if you want a role with a commercial edge, plenty of challenge and diversity that provides lots of rewards then this job could be perfect for you. 

Accountable to the CiC Chair and a member of the Board and Executive Team, this role will lead our fantastic Delivery Team and create the environment and culture required to support consistent delivery of client expectations and positive impact for the communities we serve.

As a member of the Executive Team, you will collaboratively work together to deliver the 5-Year Plan enabling the CiC social purpose and strategic aspirations to be achieved.

If this appeals thenk click on apply to read our information pack and get in touch - we look forward to meeting the person who will help us in the next step of our journey.

Specifically, the key duties of this role are:

Specific duties:

 Strategy

• Work with the Board to successfully deliver the CiC future ambitions and 5-Year Roadmap.  Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan

• Ensure organisational readiness to ensure TMS can respond positively and at pace to new opportunities

• Lead the development and implementation of the TMS 5-Year Financial Plan to support delivery of the 5-Year Roadmap

• Support the Business Development Officer (BDO) to deploy effective horizon scanning and networking to keep abreast of relevant international, national and local opportunities that provides opportunities for business development and community impact.

Governance

• Lead oversight of project delivery and responsibility for flagging matters for escalation as appropriate to the Board
• Lead operational management and administration of TMS within the frameworks established by the Board
• Ensure the Board are kept fully updated and advised in line with the 5-Year Roadmap. Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan
• Lead development, implementation and adherence of TMS policies and procedures and ensure they are regularly reviewed against current best practice
• Ensure that TMS meets all of its obligations as a CiC with all regulatory and compliance bodies
• Implement, manage and develop the TMS Operational and Delivery Governance framework on behalf of the Board
• Co-ordinate monthly reporting and provision of performance data to support delivery of the TMS Operational and Delivery Governance framework
• Work closely with the TMS Finance partners and management team to formulate budgets and forecasts
• Keep the Board appraised of the financial performance and position of TMS, monitor against budgets/forecasts and take any necessary corrective action
• Ensure that all major risks to which TMS is exposed are regularly reviewed and systems have been established to mitigate these
• Management of the day to day running of contracting.

People, Leadership and Management

• Lead the recruitment, education, training and development plan supporting the TMS CiC Team
• Provide leadership that promotes and establishes the CiC values: Collaborative Partnership Working; Continuous Learning & Improvement; Recognising Difference & Equality; Maximising Contribution of Outputs for the Community
• Directly manage, support and motivate staff through the provision of regular supervision and appraisal
• Take active responsibility for your personal learning and development, and promote and support a learning culture across the organization
• Lead the development and implementation of the 5-Year People Plan, including the training and development plan, to support delivery of the 5-Year Plan
• Lead the development and delivery of the internal communication, education and engagement plan and related audit activities
• Lead the development and implementation of the TMS performance management and appraisal processes.

 Business Development

• Support the BDO by providing operational components and delivery requirements for inclusion within new business contracts

• Support the BDO to plan and deliver the new business proposals.

Partnerships & Community Impact

· Develop a clear understanding of the TMS community and the role of TMS in developing activities which deliver its social purpose

· Support the BDO to maintain and develop strong relationships with members of the TMS community in order to identify opportunities for delivering community impact.

Quality

• Ensure that all TMS services are delivered to a high standard, and to identify, recommend and implement measures to improve the quality of services

• Ensure the organisation continues to demonstrate good quality by compliance with the quality requirements of service agreements, and with existing quality marks and accreditations

• Ensure management of projects to meet stakeholder expectations with a focus on quality and continuous improvement.

Marketing, External Communication & PR

• Support the BDO to be an ambassador and spokesperson for TMS at events, meetings and other networking activities with key stakeholders in order to promote TMS.

• Support the BDO to maintain and develop effective networks with principal stakeholders and TMS collaborators within respective area of responsibilities outlined in the 5-Year Roadmap.

A 1st round virtual interview will be held during w/c 6th January and an in-person Panel Interview will take place in Devon during w/c 13th January and a specific time will be confirmed with shortlisted candidates.

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit a dedicated Manager to oversee their Community Wellbeing Team, providing services for children, young people and families experiencing emotional wellbeing challenges.

As the Community Wellbeing Team Manager, you will oversee a small team of frontline practitioners as well as an office administrator, ensuring the smooth running of community-based support services for children, young people and families. You will act as first point of operational contact for the Community Wellbeing Team and will support your team with risk management, monitoring and reporting. You will develop, oversee and expand existing service provision to meet contractual requirements, and will work collaboratively and effectively with a range of community-based partners. You will keep up to date on and will respond to local and emerging needs, taking referrals or signposting on to relevant agencies. You will also jointly oversee our client’s Youth Centre (based in Tadworth), ensuring that it is staffed and appropriately maintained in order to deliver services.

To apply for this role, you will have significant experience of working with vulnerable children, young people and families, and will have demonstrable experience of supporting frontline staff. You will be a skilled communicator, with extensive experience of working alongside a range of partners, as well as working to meet contractual requirements. Overall, you will be a dedicated, supportive manager, passionate about delivering impactful wellbeing services for a range of vulnerable people.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note, this role will be based from Tadworth (with some home-based working). 

Interviews to take place – Monday 16th December.

Permanent

28 hours per week however this is negotiable regarding less or more hours, over 7 days Monday to Sunday, hours/days to be agreed.

£23,436.25 FTE - £17,735.54 pro rata (pay review pending).

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Location: The Children's Society Shop, Tithebarn Street, Keswick, Cumbria.

We are looking for an Assistant Manager to work alongside the Shop Manager at our brand new shop in Keswick. Can you assist the shop manager in driving sales and work closely with staff and volunteers to deliver the best level of customer service? Have you got retail/management experience?

We are looking for someone who has the ability to lead, is friendly, positive, and has a "can do" attitude. It is important that you have good communication skills and can work with a diverse team of volunteers.

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Sunday 1st December 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Wednesday 20th November.

Interviews will be held on a date to be confirmed.

IN2

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are currently seeking a Corporate Partnership Fundraiser to join our passionate and dedicated fundraising team. In this vital role, you will focus on securing new and managing existing corporate partnerships in the Derbyshire and North Leicestershire area to generate essential income for Rainbows Children's Hospice, enabling us to continue providing outstanding care and support to babies, children, young people, and their families.

Hours of work: This role is 37.5 hours per week Monday to Friday with the very occasional evening or weekend for Events.

Location of work: Hybrid, home-based or hospice-based (an initial hospice-based period is required for onboarding and familiarisation with the team and our mission). You will be managing the North Leicester (including Loughborough) and Derbyshire areas.

About the role

Some of the key responsibilities include (but not limited to):

· Corporate Partnerships: Secure new partnerships and manage existing ones to generate vital income for the hospice.

· Account Management: Provide exceptional account management by designing and delivering bespoke communications and organising cultivation events to nurture partnerships.

· Networking: Actively network to build strong relationships within the business community.

· Sector Knowledge: Maintain and expand knowledge of the corporate sector to identify and maximise all fundraising opportunities.

· Proposals and Presentations: Develop high-quality proposals and presentations tailored to target companies, ensuring professional and compelling pitches.

· Further responsibilities in the role of a Corporate Partnership Fundraiser at Rainbows, can be found by downloading the Job Description.

Requirements

· Experience: Proven success in a sales, marketing, or fundraising role.

· Business Development: Demonstrated ability to identify and successfully develop new business projects, coupled with the capacity to build and sustain professional relationships.

· Presentation Skills: Ability to prepare and deliver compelling presentations, effectively engaging diverse audiences in both large group and individual face-to-face settings.

· Negotiation Skills: Strong negotiation abilities to achieve mutually beneficial outcomes.

· Organisational Skills: Proficient in planning and organising your own workload, identifying and prioritising conflicting demands to meet agreed objectives.

· Research Skills: Strong aptitude for conducting thorough research to support projects and initiatives.

· Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.

• Hybrid, Home or Hospice working location (Need to be in the Hospice to start with).

• Eligibility to join blue light card discount scheme.

• Bupa Cashback plan.

• Life Assurance.

• 27 days holiday plus bank holidays.

• Access to occupational health.

• Contributory pension scheme or Salary Sacrifice Pension Scheme.

• Affordable meals at the Hospice, Lark Rise, Loughborough.

• Free Tea, Coffee and Fruit whilst at the Hospice

• Free access to Health Assured employee assistance programme

• Wellbeing support and access to Mental Health First Aiders

• Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

If you are passionate about making a difference and have the skills and experience to excel in this role, we’d love to hear from you!

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an Advocate to join our team in Oldham.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. 

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays, pro-rata
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options.

How to apply

To apply for this role please sign up for a recruitment account on by clicking the apply button on our website. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications: 10/12/2024

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Job Title: Children, Young People and Family Activity Officer

Reports to: Children, Young People and Family Activity

Programme Manager

Part-time: 2 positions available at 14.8 hours each (0.4 FTE)

 

Location: Hybrid – London and working from home

Salary: £10,658.96 per annum, actual (FTE 26,647.40)

 

Are you interested in working for an organisation making a real difference to the lives of young blind and partially sighted people?

Here at the Royal Society for Blind Children we believe that every blind and partially sighted young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving young people the essential skills to take control of their life, they can unleash their true potential.

We are seeking 2 part-time Children, young people & family activity officers that can provide engaging, fun and valuable activities that bring children, young people and their families together both in person and online.

No two days look the same in the Activity Programme Team. You might be running an online peer support session one afternoon, taking children and young people out bowling in the school holidays, running a Family Fun Day at our Life Without Limits Centre or taking part in our residential visits twice a year. You’ll also be conducting meetings with colleagues to plan for activities, and ensuring our database is up to date is essential.

The most important asset you can bring to this role is a “can do” attitude and enthusiasm, alongside a strong team work ethic. A commitment to quality is vital as RSBC strive to provide high quality activities for our beneficiaries.

Experience in working with children, young people and/or families would be an advantage, as well as an understanding of supporting children with disabilities.

The key responsibilities within this role are:

· Design, plan and deliver a wide range of high-quality activities for vision impaired children and young people and their families

· Support vision impaired young people with goal setting and achieving their desired outcomes.

· Support the recruitment of vision impaired children, young people and families to activities so they can benefit from RSBC services.

· Link with existing and potential external referral sources to promote RSBC activities and services and encourage children, young people and families to engage.

· Organise inclusive activities led by children, young people and family’s wishes and needs, that ensure building independent skills, confidence and well-being and encourage them to connect with others.

Flexibility is vital for these part time roles with some evening working, and weekends to fit with the needs of children, young people and their families.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, and season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: on Monday 9th December 9am

Interview: week beginning 16th December 2024

To apply you will need to have the right to work in the UK

 

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Mix of remote and office-based work
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Welfare Benefits Advisor

Salary: £35,000

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team provide welfare benefit advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing mentoring and support to one trainee advisor. 

Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Offering guidance and support to colleagues 
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

 

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Surrey Community Action exists to support Surrey’s voluntary sector, the diverse communities of Surrey, and other organisations who seek to work with both.  We do this in three main ways:

• Advocacy and Representation - ensuring that non-voluntary sector stakeholders understand the value of our sector and how to work together to achieve shared objectives.
• Services to the Voluntary Sector - providing services to Surrey’s voluntary sector that increase their effectiveness or fill gaps in their capability, capacity, and resilience.
• Services to the Surrey’s Communities - providing services directly to Surrey’s communities that support community action and address unsupported needs.

Much of our work is with other community organisations, including community building management groups, voluntary car scheme organisers, councils, and others, but we also run projects and activities targeted at individuals within communities, such as fuel poverty advice, and support to Surrey’s Gypsy and Travellers.

We have some income generating services, predominantly to other voluntary sector organisations.  We seek to offer excellent service to our clients, whether managing payroll, conducting DBS checks or delivering training and events.

We also manage the “Astolat” charity offices, providing high quality office accommodation and support to eight other VCFS organisations.

About The Role

To realise our ambitions to provide the best possible support to Surrey’s communities and voluntary sector, we are looking for a Head of Communities and Development that can:

• Help us secure funding for Surrey Community Action’s core activities and projects.
• Develop, support, and inspire a team of project officers to deliver our projects and activities.
• Contribute to the running of the organisation as part of the management team.
• Create and develop projects and services that meet unmet needs in Surrey
• Develop themselves and their role to make an even bigger difference to the people and organisations we support.

Securing Funding

You will help us secure funding for Surrey Community Action’s core activities and projects, working with all staff to prepare high quality funding proposals to Local Authorities, trusts, grant giving bodies, corporate partners and major donors.  You will also lead on negotiating renewals of funding and maintaining good working relationships with current commissioners and funders.

You will be comfortable working in collaboration with partners from across the voluntary and statutory sectors, always focusing on making the biggest difference to the people of Surrey.

Leadership and line management

This role looks after some of our community project officers who in turn provide information, advice, guidance, and support to a diverse range of stakeholders, including community buildings, rural housing enablers, Good Neighbours Schemes, Community Champions, Gypsy Roma and Traveller communities, and people in fuel poverty.

You will provide effective line management to our community project officers, focusing on developing them to excel in their roles and broaden their skills, making sure to lead by example and develop yourself alongside them.

Running the Charity

You will form an integral part of the management team, working in tandem with the Chief Executive, management team and Board of Trustees, supporting the charity in strategic leadership, performance management and development our projects and services.

Develop new projects and services

To succeed in this role, you will need to have or build a deep understanding of Surrey’s voluntary sector and communities.  You may design and conduct consultations and market research to deepen your knowledge and share it with peers and other stakeholders in ways tailored to our audiences.

The environment in Surrey is complex and changeable, so we are looking for someone who can flex themselves and this role so that Surrey Community Action can do better every day, who can recognise ways we can improve and provide even better support to our stakeholders, from local authorities, to charities and community groups, to individuals in need.

About You

We are looking for someone with passion, drive, and an ambition to improve the lives of all people and communities in Surrey either directly or by ensuring Surrey’s voluntary sector survives and thrives.

We want Surrey Community Action to reflect the diversity of the individuals, communities, and voluntary sector we serve so encourage applications from anyone who believes they can carry out the job description.

There are some things that will make you stand out, but even if you do not match all the criteria below, we still want to hear about you and what you can offer:

• Ideally, you will have demonstrable success of fundraising in the charity sector, particularly from grants making trusts, and you would have experience of working and negotiating with Local Authorities.
• You will be a strong line manager with experience of mentoring and developing staff.
• You will have solid IT skills including Office applications and databases.
• You will be able to communicate across a wide range of audiences, from senior local authority leaders, to community group trustees, from grant making trusts, to charity peers, and do so online and face-to-face.
• This is a complex role, so you will have the ability to plan, balance and manage multiple priorities – with support from the CEO and your colleagues.
• You might not have a background in the voluntary sector but will be willing to learn.
• You should have good financial literacy, including setting budgets and core cost recovery
• Above all, we are looking for someone with the potential to help make Surrey Community Action a stronger organisation able to make an even bigger difference to those we support.

The Nuts and Bolts

Our offices are in Burpham, Surrey (GU4 7HL).  This role can be delivered from the office, or as a hybrid role with 2-3 days in the office per week.

You will report directly to the Chief Executive and be responsible for 5-6 project officers.  You will be an equal part of our small management team and contribute to our trustee board meetings.

We are committed to continued professional development and will support you to develop your skills even further.

You may have to travel across Surrey and sometimes beyond, so access to transport would be an advantage where public transport is not an option (we can support you into Access to Work scheme as needed).

This is a full-time role (35 hours per week), but that time can be flexible to accommodate family and caring commitments.

The salary for this post is £40,000 and we also offer:

• Flexible working
• 5% employers pension contribution
• Employee Assistance Programme
• Paid volunteering leave
• Free on-site parking
• 25 days holiday with an additional three days between Christmas and New Year, as well as all English Bank Holidays

To engage with children, young people and their families and deliver a combination of advice and signposting, 1:1 sessions, groups and workshops, online and telephone interventions to improve their mental health and wellbeing. 

We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about improving children and young people’s emotional wellbeing and mental health. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community. 

To help assess the needs and strengths of the referred child or young person and help them identify individual goals to achieve desired change.  

To deliver and assist with the evaluation of interventions for children and young people which aim to improve mental health and well-being, build on existing strengths, and increase levels of resilience.   

Record and collect data with various tools such as goal-based outcomes (GBO’s) and use this to evaluate the effectiveness of interventions.  

To take responsibility for own caseload of children, young people, and families some with complex and multiple needs with support from senior Emotional Wellbeing and Mental Health (EWMH) staff.  

To help involve children, young people, and their parents in the co-production of programmes, activities and services.  

To work collaboratively with partner organisations in the Surrey Wellbeing Partnership, Surrey and Borders NHS Partnership, Surrey Children’s Services, local CAMHS/CYPS teams, schools, and other community-based services to provide the most effective service for children, young people and families.  To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people.  

To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated.    

To apply safeguarding and child protection procedures.  

To help provide written case studies as evidence of the effectiveness of individual interventions.  

To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision.   

The jobholder may be required to carry out other duties as directed by the EWMH Services Manager, the responsibility level of which should not exceed those outlined above.  

Occasional evening work required (with a corresponding later start time or possibility to claim time off in lieu).

Any other duties are required to be performed within the grade and renumeration of the role. 

We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176

We are currently seeking a Quality and Insight Lead to join our team in Lincolnshire. The requirements of the role will include:

Developing and implementing a Quality Management Framework, which aligns to Lincolnshire County Council Framework. Onboarding the staff team across Lincolnshire with the Quality Framework providing training and support to the teams.

Supporting the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to evidence the positive impact the team has on lives of carers.  Taking overall responsibility for monitoring, both strengths and learning across Lincolnshire.

To be successful we are looking for a self-motivated individual, who can work flexibly, whilst maintaining a good work/life balance with experience of using CRM systems e.g. Mosaic, BlueBox and Power Bi to manage workflow and record essential data and contacts.

You will require experience of developing and implementing quality systems and measures, collating, analysing and reporting data and be able to make recommendations for performance improvement. You will also require excellent written analytical, listening and verbal communication skills, experience of planning and delivering workshops.

With an ability to build positive and constructive working relationships with colleagues at all levels across the organisation, along with the ability to network, develop and sustain joint work between agencies, including establishing good working relationships.

Good geographical and working knowledge of support services available in Lincolnshire and be able to demonstrate understanding of and commitment to the goals and values of the charity. 

We offer the flexibility to work from home with some travel within Lincolnshire.

In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and

development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read our Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. 

Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.

Carers First is an Equal Opportunities Employer

Positive     Collaborative      Ambitious

         

The Boaz Trust is a Manchester-based charity that started 20 years ago as an outworking of the founder's Christian faith. Last year we provided trauma-informed and person-centred housing and support for more than 200 people facing homelessness after seeking safety in the UK through our floating support and 17 properties that we manage.

This new role is a key part of our strategy to increase our capacity to provide accommodation for more people in the Greater Manchester area working in partnership with GMCA and a range of local and national stakeholders. You will report directly to the CEO and Board and be part of the Senior Leadership Team building on our unique experience of providing both housing-focused and floating support for people who have recently been granted refugee status, as well as those who have been refused asylum and who are facing homelessness.

In the current climate, this work is needed more than ever. We are therefore looking for an experienced and dynamic leader to develop our accommodation services. The ideal candidate will have experience / knowledge of;

• procuring and managing accommodation services (including shared housing)
• social housing standards, regulations and other relevant housing legislation
• project, contract or budgetary management
• managing a team of staff and contractors 
• building relationships with a wide range of stakeholders, to increase impact and sustainability. 

We are looking for someone with ambition and drive to build on our experience and reputation as well as getting involved in the day-to-day delivery of housing management in a small team.

This is a great opportunity for someone who wants to use their experience to make a big difference to the lives of hundreds of people and to shape the future direction and strategy of the organisation.

The successful candidate will need to be supportive of the Christian ethos and values of the charity. However, diversity, equity and inclusion are also important to us at Boaz Trust so we welcome applications from people of all backgrounds.

For a full Job Description and Person Specification as well as more details about the role and the organisation download our 'recruitment pack'. 

Homeownership Officer 

£35,690.20 (based on 37 hrs per week) 

Bromsgrove  

Permanent 

Full or Part Time 30-37 hours per week (days flexible but must cover Fridays) 

  

Closing Date: Monday 2nd December @ 9am 

Interview Date (in person): Thursday 12th December 2024 

Our client has an exciting opportunity to join them as a Homeownership Officer working in a small, busy team which manages the delivery of their home ownership service. 

What you will be doing 

On a day-to-day basis, you will be responsible for shared ownership sales, re-sales and staircasing activities, as well as Right to Buy, Right to Acquire and other sales processes. 

Highly customer focused, you will ensure customers receive a responsive and proactive service whilst working collaboratively with internal teams, estate agents, solicitors and financial advisers to drive and progress the sale of shared ownership and existing homes.

About you  
 

They are looking for a Homeownership Officer with previous experience of working in a home sales environment and a good understanding of the homes sales process from marketing to completion.

You will have a sound knowledge of low-cost home ownership options, including shared ownership, right to buy and right to acquire.

A strong team player with excellent interpersonal skills, you are able to communicate confidently with both customers and colleagues alike.

You will also be competent in the use of IT systems such as Outlook, Excel, Word and CRM databases.

What they can offer in return: 

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme – they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

They reserve the right to close vacancies before the stated closing date where the volume of applications is extremely high.

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.