Service Management Jobs

Do you have a passion for building, growing and nurturing corporate relationships, with a successful track record to match? Do you want to join a once in a generation appeal to give seriously ill children the best chance and the best childhood. 

Great Ormond Street Hospital Charity are hiring for a Senior Partnerships Development Manager to join us.  
 

This is the ideal role for a new business fundraiser who thrives in find and securing new business environment and wants to work with a collaborative and passionate team.  
 

You’ll have the chance to be a champion for children delivering new partnerships alongside leading, motivating and developing a team. The partnerships development team are tenacious, accountable, authentic, courageous and agile.  
 

The salary for this position is £47,405 per annum.  

Key Responsibilities

• You will lead on securing the biggest opportunities for new corporate partnerships at the number one children’s charity brand. You will have a chance to grow your career through spearheading corporate fundraising for our biggest ever campaign – the Children’s Cancer Centre. 
• You will have experience across the fundraising portfolio – COTY, sponsorship cause marketing and more. 
• You will work closely with a number of CEOs, Chairs and MDs on our Corporate Board and Marketing Panel to unlock new opportunities. 
• You will lead a team - line managing  and developing two team members to win new partnerships.

Skills, Knowledge and Expertise

• Significant experience securing multiple six and seven figure corporate partnerships.  
• Extensive new business fundraising expertise.  
• A gifted networker 
• Experience writing, creating, inspiring and successful pitches and proposals.  
• People leadership expertise.  
• Creative and proactive mindset.  

This is the ideal opportunity for someone who is looking for a career making opportunity to join one of the largest appeals in recent history.  

Whilst charity experience isn’t essential for this role, it is preferred due to the nature of our corporate partnerships.  

About The team 
 

The Corporate Partnerships team plays a vital role in supporting the charity, raising millions of pounds every year through the successful delivery of an impressive portfolio of corporate supporters. We also oversee, develop and deliver support through our retail activity and our growing brand licensing programme. 
 

The team has the benefit of a clear strategy, an inspiring cause, a fantastic charity brand, incredible networks and leverage through an active Corporate Board, and a reputation for being one of the strongest corporate fundraising teams in the sector. 
 

Please refer to the full job description below for more information.  

Closing Date: 6th December 2024 

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.
 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  
 

Our commitment to Equality, Diversity and Inclusion
 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website. 
 

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

This is a fantastic opportunity for an experienced fundraiser to advance our fundraising efforts and have a significant impact on the lives of children and young people in Wandsworth and the surrounding areas.

The Development Manager (Fundraising) will be responsible for developing and implementing the fundraising strategy, to support our mission of inspiring enjoyment and excellence in music for all children and young people. You will be a passionate and experienced fundraiser with exceptional relationship-building skills, and a proven track record of securing significant levels of income from a wide variety of philanthropic sources.

The role involves organising events, building relationships with donors, writing funding applications and creating campaigns to secure income from a range of sources including individuals, trusts and foundations, corporate sponsors and fundraising events.

 You will have:

• A proven track record of securing significant levels of income through grants and donations
• Specialised knowledge of trusts and grants fundraising and management.
• The ability to write high quality communications, (fundraising applications, proposals and impact reports).
• Strong presentation skills and the ability to communicate complex messages to a wide range of audiences.
• An exceptional eye for detail.

This is an exciting opportunity for the right individual. If you are looking to return to work after a pause in your career, looking to balance a role with wider family or caring responsibilities, or just simply looking for a change, then we would love to hear from you!

The post requires a degree of flexible working and a willingness to work some evenings and weekends to accommodate service needs, for which time off in lieu will be offered.

We are seeking a passionate and experienced Fundraising Manager to join our team and lead our fundraising efforts. This is a key role in ensuring we have the resources to continue providing vital support to survivors of torture and human rights violations.

About us

Room to Heal is a human rights charity and therapeutic community based in London. Our mission is to support people who have survived or witnessed torture and organised violence to rebuild their lives in exile, through an integrated programme of therapeutic and casework assistance. We offer a range of activities including: therapy groups, gardening and food-growing, individual therapy and casework, theatre workshops, cooking and social gatherings, and therapeutic retreats.

At the heart of our work lies the cultivation of community, through which our members can restore meaningful relationships with themselves and others, overcome the legacy of their traumatic experiences and integrate into the UK. Our community is currently made up of over 100 members from over 30 countries: including former political prisoners; people who have been persecuted on account of their sexuality or religious belief; and those who have escaped trafficking.

About the role

We are seeking a passionate and experienced Fundraising Manager to join our team and lead our fundraising efforts. This is a key role in ensuring we have the resources to continue providing vital support to survivors of torture and human rights violations. As the Fundraising Manager, you will play a pivotal role in developing and implementing a comprehensive fundraising strategy, building relationships with key donors, and exceeding fundraising goals. We are predominantly funded by Trusts and Foundations and you will play a very important role in maintaining and expanding this funder base, as well as helping Room to Heal to diversify our income streams.

Hours: 22.5 hours / 3 days
Contract: Permanent
Location: Hybrid

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Postgraduate Certificate (Pg Cert) in Supervision is a one-year programme for clinicians and managers working in services committed to delivering transformation and change in CYP Mental Health and Wellbeing Services. The programme consists of approximately 17 formal teaching days spread over the year, and four study days. It is delivered through a mix of online and in-person teaching, where campus-based learning will usually take place at Anna Freud (London).

We are recruiting Senior Practice Tutors to support the delivery of the Pg Cert Supervision programme. Responsibilities: facilitating the delivery of practice tutor groups to enable trainee supervisors to develop skills in supervision, including contributing to teaching sessions, undertaking marking and personal tutoring.

We are looking for motivated and enthusiastic candidates with specialist experience in child and adolescent mental health and CYP psychological training programmes alongside experience of providing clinical supervision or facilitating reflective spaces to support supervision skills development in these areas. Please view the Job Profile for all the requirements.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). Flexibility will be required to attend in-person teaching days during term time and meetings as required.

Contract duration

Permanent – up to 3 positions available.

Closing date for applications

Midday (12pm), Tuesday 3 December 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 4 December 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Monday 9 and Thursday 12 December 2024.

How to apply

Please visit our Careers website to apply online. We are unable to accept CVs and kindly request no contact from agencies.

We are recruiting two Mentoring Project Officers to support the Project Manager in delivering our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. 

We are looking for an individual who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring nor working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a desire to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the other Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create and develop referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.

2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis

3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.

4. To set up and deliver regular school outreach sessions to generate referrals

5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.

2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.

3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.

4. To provide between 4-6 one-to-one mentoring sessions for each mentee.

5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 16 cohorts per annum.

6. At the end of each group work cohort to jointly deliver a celebration activity.

7. To transport young carers to and from each group work session and celebration event.

8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.

9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.

2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.

3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.

4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.

 

Other Duties

1. In conjunction with the Service Manager, support the delivery of an annual Young Adult Carer Aspirations Conference.

2. To jointly design and develop the group work sessions and adapt to feedback as needed.

3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements.

4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.

5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.

6. To undertake any other appropriate duties relevant to the post.

 

Further Information

• You must have the right to work in the UK to apply for this job

• You will need to hold a full, clean driving licence and have use of a car

• You must adhere to YCDT’s Equal Opportunities at all times

• Your employment at YCDT is subject to two satisfactory references and an enhanced DBS check

• There is a 3-month probation period for this role

• In your supporting statement, please demonstrate how you meet the person specification of this post and explain why you would like to work for YCDT

Person Specification

Skills and Experience - Essential / Desirable (E or D)

Working with young people

Experience of supporting young people’s education and personal development (E)

Experience of mentoring and/or working in the education system (D)

Communication skills, training and outreach

Strong communication skills including listening skills and empathy (E)

Excellent IT skills, the ability to use spreadsheets, databases and emails effectively (E)

Full driving licence and own transport and willing to travel across the region (E)

Confident speaking to professionals and ability to promote service (E)

Experience delivering group work sessions (D)

Programme Management

Excellent programme management, planning and coordination experience (D)

Experience of monitoring and evaluating programmes effectively (D)

Highly competent in prioritising workloads, with strong organisational skills (E)

Knowledge

Good knowledge of the education system and accessing educational opportunities (D)

Knowledge and understanding of the issues faced by young carers (D)

Knowledge of support organisations and potential referral partners (D)

Good knowledge of safeguarding practices (E)

Personal attributes

Ability to work within a team as well as independently (E)

Committed to YCDT’s mission, vision and values (E)

Sound judgement, able to overcome challenges in a calm and professional manner (E)

Highly motivated with energy and determination to achieve great results (E)

Trustworthy, non-judgmental, caring, proactive, self-motivated and hardworking (E)

About SHARe KNOWSLEY:
We are a vibrant and impactful charity dedicated to supporting people seeking asylum and refugees in Knowsley, Merseyside. Our mission is: ‘to help refugees thrive not just survive’ by empowering those who have faced unimaginable hardship in providing them with the tools, resources, and opportunities to rebuild their lives with dignity and hope. Through a range of vital services, we work tirelessly to ensure that the rights of refugees and people seeking asylum are protected, they get the necessary support, their voices are heard, and that their contributions are valued in society.

We are seeking a dynamic, compassionate, and visionary CEO who possesses a strong blend of strategic leadership and operational expertise to guide SHARe Knowsley into its next phase of growth. The ideal candidate will not only inspire and motivate teams but also bring proven managerial skills to effectively oversee day-to-day operations, ensure efficiency, and drive sustainable development.

If you:

• Believe everyone has the right to live their best life.
• Are passionate about supporting refugees and people seeking asylum to rebuild their lives.
• Have the commitment, the passion, and the management and leadership skills to lead an organisation that is making a real and lasting impact to the lives of some of the most vulnerable people in society.

Then we have an exciting opportunity for you to lead SHARe Knowsley through the next phase of our development and be at the heart of an organisation that truly makes a difference to the lives of some of the most vulnerable people in our community.

As Chief Executive Officer, you will have the chance to shape the future of SHARe Knowsley, expanding our reach and enhancing the support we provide to some of the most marginalised members of society. If you are a strategic leader with good managerial skills and a commitment to social change, we would love to hear from you.

Role Overview:
Reporting directly to the Trustee Board, as CEO, you will be responsible for providing strategic leadership, managing operations, and overseeing the overall development of SHARe Knowsley’s services. You will lead fundraising efforts and oversee the charity’s budget to ensure the long-term financial sustainability of SHARe Knowsley. You will lead a passionate and dedicated team of staff and volunteers, ensuring that our programmes are effective, sustainable, and aligned with our mission. You will also play a key role in building relationships with local partners, stakeholders, and funders, as well as advocating for the rights and needs of asylum seekers and refugees, promoting a positive and inclusive organisational culture.

Person Specification:
The ideal candidate will be an experienced leader with a passion for social justice and human rights. You will have a proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. Ideally, you will have experience of working within the refugee, asylum, or social care sectors. You should be a strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. A compassionate and values-driven approach to leadership, with a commitment to social justice and equality.

Job Details:

• Position: Chief Executive officer
• Location: Based in Huyton, and at times, at the drop-ins located in other parts of Knowsley; with an opportunity for hybrid working
• Hours: Full-time (37.5 hours weekly)
• Annual Leave: 25 days plus Bank Holidays and gratuity days over Christmas period

Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.

The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.

You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.

Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.

Consideration will also be given to a part time role of pro rata 32 hours per week over four days.

Return Fundraising

We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.

Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.

Main Responsibilities

Data Processing

• Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
• Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
• Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
• Ensure adherence to data handling best practices.

Compliance

• Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
• Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.

Analysis

• Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
• Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
• Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.

People Management

• Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
• Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.

Administration

• Maintain comprehensive data logs and prepare up-to-date process documentation.
• Identify and implement process improvements to streamline data operations and support overall business objectives.

Skills

Essential

• High-level proficiency in Excel and experience with structured data schemas.
• Proficient in data segmentation and analysis
• Understanding of data protection best practices
• Understanding and application of basic SQL
• Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
• Adaptable and positive approach to change.

Desirable

• Experience working with databases and project management.
• Understanding of fundraising and/or telemarketing sectors.
• Familiarity with reading dialler reports and making informed operational adjustments.
• Knowledge of the Fundraising Regulator’s Code of Practice.
• Experience with APIs and/or automation software such as Zapier.
• Line management experience, including training and development.

Travel

Occasional travel within London and the UK may be required for client meetings, conferences, and training events.

Offer

• Annual salary of £37,000 to £40,000 depending on experience and location
• Full time permanent contract of 37.5 hours per week Monday to Friday,
• Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
• Hybrid working with flexible working from home and office days
• Consideration will be given to a fully remote position with a salary adjustment
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
• Laptop, plus home working equipment including chair, desk and monitor
• Pension contribution of 3%
• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects

Our Head of Children, Young People and Families leads the work of our Children, Young People and Families (CYPF) service and the Building Young Brixton (BYB) Partnership, and is a key part of the Senior Leadership team at High Trees, helping us achieve our ambitions across the board.

Our Children, Youth and Families work serves the Tulse Hill and wider Lambeth community, operating from our dedicated youth and play site at Tulse Hill Adventure Playground, where the CYPF team are based. We deliver a multi-faceted and integrated service allowing us to provide seamless support for children and young people from 8-18, including daily after school and weekend open access adventure play sessions, community and school based mentoring programmes, a work experience and youth leadership programme, and youth social action projects. We also deeply value collaboration with other youth and community organisations, and as Head of CYPF, you will also lead and contribute to a number of
youth partnerships that we manage, including Building Young Brixton. This will require demonstrable experience of running a multifaceted service – delivering several projects and programmes simultaneously and managing a team of staff – with the strong organisational, people skills and a collaborative approach that this requires. You will be an advocate for community based youth and play services and passionate about the value and impact of play, as our core offer is centred around our after school and holiday offer at Tulse Hill Adventure Playground.

You will be based at Tulse Hill Adventure Playground, and as a strong and inspiring manager you will lead a team of youth and play practitioners to deliver a range of dynamic, exciting, and meaningful services, ensuring the children who need them most are supported to play, develop, and thrive. You will take both an ambitious, organised, yet hands on approach to your management of the service - we are a small but dynamic team and truly believe services are best when all are involved, from management to practitioners. You will bring enthusiasm and passion to ensure an exceptional service for the children and young people we work with and continue to inspire your team, and the wider Building Young Brixton team, to grow and expand our reach.

Our local community is at the centre of everything we do and as a community-based service you will also understand the value of and build on our excellent relationships with local residents, organisations and statutory services, and help champion and ensure strong coordination and leadership of our youth partnerships. In order to achieve this you will have an excellent understanding of the landscape in which charities deliver their services and the statutory and funding frameworks within which we operate.

We are currently recruiting a Project Pharmacy Manager (Medical Supplier Capacity Building Project) to join our Programs team.

This is a remote position open to candidates based in RI countries of operation, CET (+/- 3 hours) preferred.

At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work.

Note you must have the right to work in your home-based location and that national terms and conditions will apply.

This role is classified as requiring advanced pre-employment checks.

 

About Relief International

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. We work in 16 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

About the Opportunity

RI has recently entered into a partnership with Takeda Pharmaceuticals, to implement a four-year project medical supply chain project. This project will focus on building the capacity of 20 local pharmaceutical and medical device suppliers in four countries where Relief International (RI) has existing programming: Afghanistan, Yemen, Myanmar, and Syria.

Providing technical leadership, the project Pharmacy Manager working in close collaboration with the Project Director and project Supply Chain Manager, will support activities of the project deliverables.

 

Your Responsibilities

This role includes the following responsibilities.

• Lead on national health stakeholders to ensure buy-in and support for the project and its sustainability post project (medical regulatory authority, ministry of health, pharmacy associations, public sector medical procurement departments).
• Work with national peer health stakeholders to ensure their understanding, and engagement / support for the project (iNGOs, Health Clusters, aid management partners, UN stakeholders.
• Reach out to other iNGOs active in the project countries to harmonize product portfolios, and develop support for quality standards
• Champion the RI database for medical products including the RI Medical Supply List (MSL), manufacturers, distributors to include relevant quality data about products and suppliers
• Help the Supply Chain and Procurement Coordinator on sourcing and verifying medical assurance quality certificates with local suppliers to enable RI to conduct and improve local medical supply procurement
• Support sub-contractor activities as agreed in the sub-contractor agreement, and Collaborating with the Pharmacy advisor, lead in conducting regular reviews and assessments of sub-contractor work and progress and providing inputs into required reports

 

About You

You will bring the following experience and skills.

• A master's or bachelor's degree in pharmacy or a related field, OR equivalent working experience.
• Proven experience in dealing with multiple stakeholders in challenging environments, and working with large medical supply components in complex contexts
• Track record in project progress monitoring, tracking and reporting, qualitative and quantitative
• Knowledge of donor and other international medical quality assurance standards, and skills with host country institutions, and international organizations. 
• Comprehensive understanding of medical product quality assurance certification
• Demonstrated experience in coordinating programs with a technical scope similar to the activity, especially focusing on medical procurement & supply chain. 
• Being able to successfully operate in an international environment with people from diverse backgrounds, cultures, and technical areas.
• Strong oral and written communication skills. Fluency in English required.

Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you’re excited about this role, but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!

How To Apply

To apply for this post, click on the “Apply” button in the job advert page.

• You will be asked to upload a CV and Cover Letter. 
• The cover letter should be two pages, and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.

Closing Date

1 December 2024. Please apply immediately, we will be reviewing applicants on a rolling basis, therefore we may withdraw the position from the jobs board before the closing date.

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.

Head of HR Management, Culture and Learning

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,300 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Key Responsibilities

You will be part of a small team of specialists who lead, advise and support the business and help deliver our strategy.

With around 160 staff members the HR Team play a hugely important role in all aspects from recruitment to learning, wellbeing to pensions. It is a small team, and we need someone with experience to deal with the multiple facets of HR and someone who is a “doer”. You should be as happy developing strategy as you are running a welcome induction. Life will not be boring, and you will work with some incredible people, and experience some incredible stories. You will go home every day knowing you have made a difference.

This role will require an experienced HR generalist with some knowledge of payroll. First and foremost, the postholder will lead the HR systems and management activity across KSS and ensure with the support of the team that the Core People Tasks are fulfilled to a high standard each month. Therefore, great team management and organisational skills are essential.

Secondly, the postholder in partnership with the People Business Partner will support the senior leadership team, managers and staff throughout the organisation to deal with HR related matters in whatever form they take. Ideally you will have an overview of organisational design and procedures, which will allow you to act as an adviser to resolve staffing issues/conduct, absence and sickness management, recruitment and retention. Empathy and an understanding of the importance of process are important characteristics.

Thirdly, with the core tasks complete there is then freedom to develop our approach to HR, internal culture and learning and put your own stamp on KSS. The postholder will work closely with all business areas to align the HR strategies with the business goals and organisational culture. By developing meaningful organisational-related policies, practices, and processes and, working with internal stakeholders, the postholder will take the lead on business strategies that could focus on a myriad of areas such as culture development, learning, organisational effectiveness, EDI, employee engagement or reward. Anything that makes us better employers and a great place to work. Being innovative and building great working relationships are key to success.

We’d like the postholder to have strong UK employment legislation knowledge, but we do not expect to find anyone who specialises in all activities or the systems we use, but familiarity with any of the systems named in the job profile will be an advantage. We are also willing to consider part time working for the right candidate with exceptional HR experience. In essence we can be flexible to build the right team with the skills we need. If you think you can contribute, please apply.

The Directorate

As part of the Corporate Services function it is your job to support the organisation, ensuring it is fit to grow and deliver its ambition. We aspire for excellence in all we do, maintaining full compliance with regulation and ensuring every penny we raise is spent with the high-level care and consideration it merits. Through our work we champion the KSS values of being caring and dedicated, trusted, collaborative, and innovative.

Application and Interview Process

We ask all applicants to ensure that they provide us with an up-to-date CV and a covering statement that is relevant to the role of Head of HR Management, Culture and Learning. We recommend that you review the Job Specification within the job description (available on website), which outlines the essential and desirable requirements for this role, and how we will assess your application to determine whether you meet those essential and desirable qualities.

All shortlisted candidates will then undertake a two-stage interview process, with the first stage being held over Microsoft Teams. All online interviews are booked through our online portal, which will provide a range of times and dates for you to select. The second stage of our interview process will be a more formal face to face interview held at our Charity headquarters at Rochester Airport. For any applicant that requires reasonable adjustments for either stage of the interview process, please ensure that this is outlined in your application or outlined to our HR Team.

The closing date for this role is 22nd December 2024. Please note that we will actively conduct interviews before the closing date of our external advertisement, and this role may close prior to this date if a suitable candidate is found.

Inclusion and Diversity

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief

Location: Rochester Airport, Kent, with occasional ad-hoc travel to Redhill, Surrey
Job Type: Full Time - with consideration to part time working
Contract Type: Permanent
Salary: £45,000 - £55,000 based on level of experience

Benefits

• 33 days annual leave rising with service
• Occupational/Enhanced Sick Pay
• Enhanced Parental Leave
• Access to the Blue Light Card and Blue Light Events
• Access to the Wellbeing Hub
• Money Purchase Pension Scheme
• Employee Assistance Programmes
• Development opportunities

You may also have experience in the following: Head of HR, Human Resources, HR, Head of Human Resources, Organisational Development, HR Director, OD, Employment Law, CIPD, Consultant, Senior HR Manager, HRBP, Director of Human Resources, Strategy, Employee Relations, HR Business Partner, HR Generalist, HR Coordinator, HR Management etc.

REF-218 284

About us

Our purpose is simple, to save lives at sea. Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from anyone.

Your role

We’re looking for an experienced social media professional who has the expertise to lead the delivery of the RNLI’s social media strategy and approaches across both paid and organic, advising and supporting a wide range of stakeholders at all levels of an organisation in order to help save lives at sea.

As Senior Social Media Manager, key responsibilities include:

• Overseeing the delivery of paid and organic content, as well as community management, across our channels
• Line managing a team of social media specialists
• Providing strategic and outcomes-focused responses to marketing briefs
• Driving forward social media fundraising for the RNLI
• Procuring, implementing and managing relevant social media tools and software
• Innovating in the social media space, including launching new channels
• Leading on the social media elements of crisis communication responses

We are a 24/7 emergency service. You will be required to occasionally be part of the social media rota system which includes shifts between 9am-8pm (Monday to Friday) and some weekend working.

Hybrid with the expectation to travel to Poole once a month.

About you

To be considered for the Senior Social Media Manager role, you will have substantial experience leading on organic and paid content and the strategic use of social media within a large organisation, as well as experience of line management and stakeholder management.

For more information and to apply, please visit our jobs page.

Closing date: 1 December 2024. 

Interview dates: 7 & 8 January 2025.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Do you have experience in managing data, within a fundraising or similar setting? Do you have experience having a strategic oversight of Data systems? This role will manage a team to implement better process's to improve efficiency and capture and record better data. Do you have strong knowledge of CRM systems?

TPP are recruiting a proactive Database Manager on behalf of our client, a respected global charity.

Benefits:

• 24 days' holiday per year with holiday increase based on length of service - up to a maximum of 5 additional days.
• 2 wellbeing closure days.
• Flexibility - i.e. condensed work hours (upon agreement from manager).
• Pension scheme with employer contribution up to 6%
• Special leave: Bereavement, Carers, Disability, Menstrual/Menopause, Pregnancy Loss, Fertility Treatment, and more!

The Role:

As the Database Manager, you will lead the strategic transformation of data architecture, ensuring seamless integration between CRM systems, data warehouses, and external platforms. You'll also lead automation and optimise platforms to support data-driven fundraising decisions and strategies, driving efficiency across the organisation. You will manage a team of 3.

Main responsibilities:

• Design and implement API-driven integrations between CRM systems (Raiser's Edge NXT), data warehouses, and external platforms.
• Identify opportunities to enhance efficiency through automation and optimised data processes.
• Collaborate with IT teams and external suppliers to develop integrated data solutions.
• Lead change management initiatives, including training and creating user guides for new processes.
• Oversee the transition from manual to automated data processes.
• Ensure compliance with data protection regulations and maintain high standards of data security.
• Establish performance monitoring mechanisms for data architecture and processes.
• Build strong relationships across teams to integrate data insights into fundraising strategies.

Essential requirements:

• Expertise in CRM platforms
• Experience with automating processes and managing system transitions.
• Strong leadership and change management skills, with a collaborative approach.
• Knowledge of GDPR and data security best practices.
• Ability to manage cross-functional teams and influence strategic decision-making.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Digital Project Manager
Type: Full-time (35 hours a week), fixed term 6 months contract
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession /Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a confident, skilled and personable Digital Project Manager to help us deliver our ambitious roadmap of digital projects.

You’ll lead on the production of digital, creative, UX, campaign and content-based projects. This’ll include everything from leading on the digital and content element of major campaigns and appeals, through to developing new digital and content-based tools to help people live well with MS.

Working within our combined digital and content team, you’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget.

You’ll be super organised and used to capturing requirements, preparing, documenting and delivering projects and reporting on progress.

This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We’re keen for you to work where you're most effective and comfortable so we’re flexible about remote working and the pattern of how you work your hours.

Closing date for applications: 9:00 on Monday 2 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Role purpose

As Digital and Social Media Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation.

The Digital and Social Media Manager is part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.

Reporting to the Head of Communications and Marketing, the Digital and Social Media Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. They will inform the direction of multiple exciting strands of work by providing insight into digital trends and performance.

Highlights for the year ahead include:

• Maximising the impact of the charity’s new website (launched September 2024) and ensuring that tracking and conversion metrics are optimised.
• Building and sustaining momentum for the Thirty at Thirty campaign, ensuring that we are consistently focused on building relationships and widening our supporter base via digital channels.
• Celebrating the continued success and impact of the CW Innovation programme, which marks its five-year anniversary in October 2024.
• Promoting the impact of our Arts in Health programme, including the creation of new world-class facilities for staff and patients on both of our hospital sites.

Key responsibilities and duties

• Working with the Head of Communications and Marketing to ensure effective, data-driven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans.
• Working with the Head of Communications and Marketing to develop the annual social media plan.
• Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
• Working closely with the Fundraising Team on the development, launch and management of fundraising campaigns and leading on the use of paid socials (including budget management, tracking and reporting).
• Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
• Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
• Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate, creative content and assets that conform to the CW+ style and brand guidelines.
• Recommending improvements and optimising content to increase performance. 
• Being the main point of contact with external developers, designers and suppliers where necessary.
• Leading on website accessibility, updating and informing colleagues as necessary.
• Supporting the delivery of CW+ events.
• Commissioning and creating content for offline channels.
• Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
• Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.

Person specification Essential skills and experience 

• Communications and content creation experience across a wide range of channels including digital and print.
• Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities in line with strategic objectives.
• Experience of website Content Management Systems and Customer Relationship Management systems, and how they interact.
• Strong understanding of Google Analytics and Meta Ads Manager.
• Track record of running end-to-end income-generating campaigns.
• Extensive experience of using digital marketing email platforms.
• Understanding of Web Content Accessibility Guidelines and SEO.
• Understanding of current PECR and GDPR guidelines.
• Understanding of running reports, segmenting audiences and setting up automated flows in an email marketing platform such as MailChimp.
• Experience of updating, monitoring and managing multiple social media platforms including managing paid campaigns.
• Knowledge of social media publishing tools such as AgoraPulse or Hootsuite.
• The ability to communicate clearly and effectively, orally and in writing, tailoring messages for different audiences and stakeholders.
• Excellent writing, copy-editing and proofreading skills.
• Excellent attention to detail.
• Experience of working in a busy communications, PR or marketing team.
• Experience of working to tight deadlines and managing schedules internally and with external suppliers.
• Experience of working to corporate style and brand guidelines.
• Good working knowledge of Adobe Creative Suite.

Desirable skills and experience

• Intermediate/advanced Adobe InDesign skills.
• Experience in a healthcare or NHS charity setting.
• Experience of Asana or a similar work management platform.

Personal attributes

• Excellent interpersonal skills and a proactive and collegiate approach to work.
• The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
• The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
• Well organised and proactive with strong attention to detail.
• Commitment to the purpose and ethos of CW+.
• The ability to interpret data and extract valuable insights.

Key terms and benefits

• Hours: 35 per week (normally 9am-5pm, Monday-Friday. Please note that there is a requirement to be in the office approximately 50% of the time.
• Pension: employer contribution of 8%.
• Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part time staff).
• Probation: six months is standard unless you have a specific reason to reduce/increase.
• Other benefits available: HSF health plan, season ticket loan.