Senior New Business Officer Jobs in Central London, Greater London
We are looking for a Corporate Performance and Reporting Manager in our Clerk of the Parliament’s Office at the House of Lords. This is an exciting opportunity to use your strong analytical skills and flair for communicating and engaging a range of stakeholders, to drive progress against our strategic objectives and report on our performance.
This is a hybrid working opportunity where you will work on-site at Parliament 3 days per week, with 2 days per week working remotely. This is a fantastic role for someone who enjoys working with varied and high volumes of data, can build strong relationships across a large organisation and can work in a fast-paced, unique environment.
You’ll be accountable for –
- Acting as operational lead for the Administration’s approach to corporate performance management, including the implementing and reviewing of the House’s performance management framework.
- Building partnerships with Heads of Office, service leads and others across the House to embed, co-ordinate and continuously improve performance metrics and baseline performance.
- Providing a leading voice in the co-production of the quarterly performance report to the Management Board and Finance Committee.
- Embedding performance measuring and reporting approaches that meet the best functional standards, using a range of management data to provide accessible and actionable insights.
- Working with other colleagues across Parliament to help to ensure that other performance monitoring processes allow for comparison.
- Working with Parliamentary Digital Service, and the House of Commons to develop common practices for Corporate Performance Management across Parliament.
If this sounds like something you would like to hear more about, please apply below.
What we’re looking for
- Corporate Performance Management knowledge including relevant experience of corporate performance management and corporate governance processes.
- Strong Analytical Skills including the ability to gather and interpret complex information from a range of sources with differing data quality, visualising data to present the data in a meaningful way to both technical & non-technical audiences.
- Communication Skills such as the ability to find accessible, insightful and creative ways to present data in order to support the production of timely, credible and concise reports through a range of delivery modes.
- Building stakeholder relationships, with experience of developing effective working relationships and working collaboratively across a range of stakeholders in a complex environment, including with senior managers.
- Personal effectiveness with excellent organisational and time-management skills, with the ability to manage your own time and deal effectively with conflicting demands.
- Organisation and forward planning including experience of planning schedules of work and liaising with others to ensure deadlines are set, maintained, and met.
It would be even better if you had…
- Relevant corporate governance/performance management qualifications
- Experience of working in the public/parliamentary sector
The job description provides full details about the role and what we are looking for.
What you’ll get in return
- 30 days annual leave (increasing to 35 after one years’ service)
- Generous pension scheme
- Discounts from well-known brands and retailers
- Parliamentary health and wellbeing programme
- The opportunity to witness history in the making!
The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:
- Make laws
- Check and challenge the actions of the government through questions and debates
- Investigate public policy and provide a forum of independent expertise
Please complete your online application by 23.55pm on Sunday 29th September 2024.
If you require any reasonable adjustments during the application process, please contact us.
Job offers are standardly offered at the minimum of the salary range.
The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. The Administration will also consider flexible working arrangements and reasonable adjustments.
We welcome and encourage job applications from people of all backgrounds. For this role we particularly welcome applications from groups which are currently underrepresented within the team, including applications from Black, Asian and ethnic minority candidates and candidates with disabilities.
The client requests no contact from agencies or media sales.
Community Leader (Director) - L'Arche London
ABOUT THE ROLE
Hours of work: 37.5 hours per week (occasional evenings and weekends)
Salary: 57,000-60,000 per annum (including London weighting)
Place of work: L'Arche London Community Office, West Norwood, SE27
Some travel and overnight stays will be required within the UK
Contract type: Permanent
Closing date: Sunday 29 September, 11:59pm
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
- Joining shared meals since cooking and having a meal together is what we are all about
Main purpose of the role:
The Community Leader (Director) leads the Community in living the mission of L’Arche in our community life, by providing outstanding, person-centred and financially sustainable care and support services, by support for shared community and spirituality, and by engagement with the wider community around us.
Are you a leader who can:
- Inspire and lead a diverse and talented community of over 100 individuals with and without learning disabilities - people we support, employees, volunteers, long-term friends and members.
- Oversee and develop £2.5 million worth of registered care, supported living, and day services, ensuring compliance with CQC requirements, alignment with the L’Arche vision and values, and maintaining financial sustainability.
- Lead a team of 70 employees through strategic direction, effective processes and service delivery, and emotionally intelligent, collaborative, forward-thinking people management.
- Represent L’Arche London externally in fundraising efforts, outreach to build local partnerships, and participation in L’Arche UK leadership and governance forums.
- Embody and advocate for the L’Arche ethos of cultivating deep, long-term, and mutually transformative relationships between individuals with and without learning disabilities.
- The L’Arche London Community includes nine supported living services, one registered care home, and two day workshops, serving 34 individuals—all located within a mile of West Norwood Station.
The Role
- Lead a community that intentionally responds to the needs, choices and context of our members, and is faithful to the L’Arche UK Vision and Values, and Mission statement, and to a co-created Community Mandate and plan.
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services. .
- Ensure the Community’s financial sustainability through robust financial planning and management.
- Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members with and without learning disabilities (including through an active Community Support Group, Community Council, Community Gatherings, listening circles, and other forums).
- Lead and manage a diverse, committed, and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our leaders.
- Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their collective growth. Support and encourage events that build community belonging.
- Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities.
- Be a visible representative of L’Arche locally, developing relationships with community houses, surrounding neighbourhoods, local authorities, professional organisations, schools, faith communities, and L’Arche worldwide.
- Contribute to the national work programmes of L’Arche UK, and collaborate with Community Leaders of other L’Arche Communities, to share skills, best practice and resources.
About you:
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field).
- Experience leading and managing an organisation to deliver results, and to change in response to risks and opportunities.
- Experience leading and developing diverse teams to flourish, individually and together.
- Good financial planning skills and experience successfully managing a substantial budget.
- Evidence of the ability to think strategically, and work collaboratively to turn strategies into deliverable and measurable plans.
- Passionate about person-centred support, authentic relationships, and full opportunities for people with disabilities.
- Enthusiastic about the values, and mission of L’Arche, with the wisdom to combine our different needs, voices and priorities into an inclusive, dynamic, and nurturing community.
- Collaborative and resilient leader, skilled in setting culture and direction, coaching people, addressing under-performance, and adapting to various people and styles.
- Emotionally intelligent, with compassion, self-awareness, courage, integrity, and humility and a readiness to be present and visible to people across the Community.
- A good listener, able to reflect and lead others in reflective practice, receptive to mentorship and seeking help.
- Organised and capable of prioritising, delegating, and working autonomously.
- Able to listen to the whole community, and foster free speech, innovation, creativity, collaboration and consensus.
- Effective communicator, adept at adapting to diverse groups and individuals, including those with learning disabilities.
- Committed to build a diverse community that includes people of different ages, abilities, cultures, nationalities, sexualities, faith perspectives, and life experiences.
- Dedicated to ongoing professional and personal development, with a commitment to acquiring new knowledge and skills relevant to the role.
About us
In L'Arche London, we are intentionally inclusive, bringing together those with and without learning disabilities, in our community of more than 100 people. One of the L’Arche UK communities, we’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.
Our community includes over 30 people with learning disabilities, with lots of different support needs, who we support at home and in our workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Our team of employed assistants provides further support and care to our core members.
We have lots of diversity and lots of opinions. We love people, we love our busy, vibrant city, and we welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, our mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured. Together, we want a more inclusive, compassionate world.
A full job description and person specification can be found in the attached Recruitment Pack.
The closing date is midnight on Sunday 29 September 2024.
First round interviews are expected to take place between 10 and 16 October.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
The client requests no contact from agencies or media sales.
Position: Community Fundraising Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely.
Salary: Starting from £39,717 per annum plus Car Allowance and excellent benefits
Salary Band and Job Family: Band 3*, Charity
*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you a people person? Are you inspired by fundraising supporters taking on unusual challenges or pushing themselves to their limits to support the causes they are passionate about?
If so, you just might be the candidate we are looking for! Our Community Fundraising team around the UK works alongside MS Society supporters and volunteers in their communities to give them the very best fundraising experience with us. We’re looking for the right person to lead the team and elevate our fundraising success even further.
You’ll be an experienced charity fundraising professional, with significant experience in managing and leading a disperse team of regional fundraisers.
You’ll be able to develop a strategic plan for local fundraising and have a clear focus on how to get the best out of your team to deliver it.
You’ll be a confident speaker and presenter, able to inspire staff and volunteers across the MS Society to get involved and take on a challenge. You’ll be comfortable working with budgets and numbers.
Closing date for applications: 9:00 on Friday 27 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
INTERESTED?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to play a key role in the development and delivery of a 3-year train the trainer pilot programme in the chosen pilot locations in England or Scotland.
The pilot will train and equip local health care professionals, health promotion workers and local community workers with the knowledge and resources to promote breast awareness, breast screening and risk reduction messages in their own communities.
Supported by a public health development officer, train the trainer (1 based in England and 1 based in Scotland), who you’ll also line manage, you’ll lead on the development and delivery of the in-person programme, including marketing materials, resource packs and ongoing support for trainees. You’ll also identify opportunities, agree timescales and associated logistics for training delivery within the pilot areas.
About you
We’re looking for someone who is experienced in leading on the development and delivery of insightful and engaging workshops or public health focused projects, to a range of audiences from health or community-based organisations. The right candidate will have a good understanding of health inequalities, the challenges they present to health behaviours and outcomes, and be passionate about addressing these challenges. You’ll have strong communication and engagement skills and enjoy working independently and innovatively to develop successful partnerships with a range of organisations, communities and stakeholders.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
These roles involve significant travel across England (Westminster and Leicester) or Scotland (Glasgow and Lanarkshire).
Therefore, these posts can either be home based or office based at our London, or Glasgow offices (if within reasonable commuting distance).
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. In your supporting application please clearly state if you are applying for the England role or Scotland role. If you’ve any immediate questions please contact The Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9.00am on 30 September 2024
Interview date: W/C 21 October 2024 (Ibex House, London for England Role and via MS Teams for Scotland role)
With the successful completion of our first communtiy-led housing project, which is unique in terms of scale, its mix of tenures, and its self-build housing component, RUSS has cemented its reputation within the sector. This role is a fantastic opportunity to shape our future.
The role of the Company Secretary involves the following key components, supported by all Trustees, staff, active volunteers and wider RUSS team:
- Overseeing the roles and activities of Board members and volunteers to ensure that RUSS is keeping in line with its responsibilities as a charitable trust
- Organising the agenda and papers for each board meeting and ensuring that those providing reports and updates do so on time
- Attending finance and audit committee meetings to ensure that financial processes including yearly audits are running on time
- Intervening when RUSS activities are not taking place in line with the RUSS Rules & Principles and making recommendations to the Board regarding how to resolve such issues
- Organising the Annual General Meeting, alongside other Trustees
- Submitting the accounts to the Financial Conduct Authority
- Organising Board away days and training, alongside other Trustees and the Chair
- Overseeing Human Resources, alongside our interim Managing Director, Trustees and the Chair
- Line management of bookkeeper and other part-time admin roles Liaising with our lenders regarding our long-term loan
- Leading the process of applying for Registered Provider of Social Housing status: research and scoping, setting up and engaging with a working group and appointing consultants, to work towards making an application in 2025.
- Liaising with our estate management company (CDS) to ensure that service charge and hot water accounts are supplied promptly and accurately
In your cover letter, please set out why you are applying, and the skills and experience that you will bring to the role. Please keep to 2 sides of A4.
Full-time, Permanent Contract
The Paul Mellon Centre (PMC) is looking for a qualified and highly experienced Human Resources (HR) Manager who can help us create an inclusive and inspirational workplace. We are looking for someone who is interested in developing and enhancing the career and workplace experience of the people who work for our organisation through their leadership of the HR Team and provision at the PMC. Reporting to the Centre’s Chief Operating Officer, the HR Manager plays a crucial role in our organisation of around forty members of staff. We are seeking someone who takes a proactive approach to all employment matters, will research changes in the sector, is up to date with new HR systems and can provide excellent and forward-thinking advice to the Centre’s Senior Leadership Team on all matters related to HR.
Applicants will be expected to work on-site at the Paul Mellon Centre, Bedford Square, London WC1. Hours of work are 35 per week. We are happy to discuss flexible working arrangements offered by the Centre.
Salary will be in the range of £55,000 to £60,000 p.a. depending on experience. The Centre also provides a generous range of employee benefits.
Who We Are
As a research centre and educational charity, the Paul Mellon Centre for Studies in British Art (PMC) aims to generate original, inclusive and creative thinking and scholarship on British art, understood in its most diverse and expansive contexts. We host and support a thriving programme of research events. We publish innovative books and a wide range of digital outputs, including our prize-winning journal British Art Studies. We pursue individual and collaborative research projects. With our grants and fellowships programme, we sustain the most exciting and original work in British art and visual culture. We make our specialist archives and library accessible to a growing public, at Bedford Square and beyond. We deliver teaching and learning programmes and run networks that connect researchers and professionals.
The Centre was founded in 1970 by the American art collector and philanthropist Paul Mellon and our activities are supported by the endowment he gifted to Yale University. We are a partner institution to the Yale Center for British Art. Paul Mellon believed in the centrality of the arts and humanities to democratic society and valued critical thinking, the role of the imagination and the expression of ideas. We are inspired by this vision to increase access to British art across all the activities that take place at the PMC and through those we fund elsewhere.
Person Specification
The postholder will:
- be an experienced HR Manager with CIPD membership and Advanced Level 7 qualification who has a proven track record of effectively leading HR provision and services
- have a proactive aptitude for solving problems and creating solutions
- have a forward-thinking and inspirational vision for the role of HR in a charitable organisation
- have a vision for how working practices and culture can develop for the better
- be a champion for collegial interactions between colleagues
- have the ability to work across a number of projects with a fastidious eye for detail whilst keeping the bigger picture of our mission, vision and values always in mind
- have excellent interpersonal and communication skills with colleagues and external contacts
- demonstrate meticulous attention to detail and experience working with administrative processes
- have a high degree of computer literacy, with good experience of how technology and IT systems can improve HR services
- have good numerical and written communication skills
- demonstrate a collaborative approach to teamworking as well as a proven ability to work proactively and independently
- have a proven commitment to the principles of equality, inclusion and diversity (EDI)
- have excellent knowledge of current issues in equality, inclusion and diversity, and a track record of implementing EDI principles and policies
- have a sophisticated understanding of the principles and practice of access in the workplace, and how accessibility can be improved
- have an understanding of and commitment to the PMC’s work and to the arts and humanities more broadly
- have experience of line managing
Closing Date
The closing date for applications is 10am GMT on Tuesday 15 October 2024.
Interviews
Interviews for the post are expected to be held week commencing Monday 28 October 2024.
The PMC is committed to promoting an inclusive and inspirational workplace. We are keen to ensure that opportunities to work with us are open to everybody and welcome applications from people from all backgrounds. We are happy to discuss any access needs with potential applicants.
Further information including full job description can be found on the Paul Mellon Centre website.
The client requests no contact from agencies or media sales.
We are looking for an experienced and proactive Administrator with good organisational skills, an eye for detail and people skills to join us at The Royal College of Radiologists (RCR), a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.
This is an exciting opportunity to join the high performing RCR Exams Quality Team. In this varied role the Examiner and Committee Administrator will be high functioning and able to multitask to support and service the RCR’s exam committee meetings. You will provide secretariat support for committee as well as organising facilities, travel, accommodation, dinners, and expenses as well as manage the examiner recruitment, induction and training process.
The successful candidate will be a good communicator, able to work collaboratively with colleagues, examiners, and chairs of relevant committees. With excellent administrative skills it is important that the successful candidate has a commitment to providing a professional, friendly and proactive service.
What you will do:
- Coordinate committee meetings in person, online or hybrid routinely or as when needed.
- Prepare committee agendas, source papers for timely circulation.
- Keep accurate records including updating the CRM and website.
- Manage examiner recruitment materials, acting as main point of contact for applicants.
- Support examiners with travel and accommodation bookings.
- Evaluate and grow our examiner appreciation work.
What you will need:
- Experience providing high quality support service.
- Experience in providing administrative support and managing administrative processes.
- Good working knowledge of Microsoft packages.
- Good organisational skills.
- Effective interpersonal skills.
If you are an enthusiastic team player, passionate about administration and understands the importance of the support you will provide then please find out more about the role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The Prince’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.
As part of the Management Team, you will be responsible for overseeing the delivery of our foundation programmes. Working collaboratively to develop and implement our delivery plan and ensure we meet targets. As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.
As one of our Delivery Managers, you need to have:
- Excellent interpersonal skills
- Strong planning and organisational skills
- Effective data analysis skills
- A track record of operational management
The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK.
Purpose
We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach.
Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.
You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.
Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.
Main Responsibilities
Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include:
Situational Awareness and Research
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Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.
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Confident to test and learn from new digital and marketing approaches
Strategy Development
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Participate in development of the communications strategy, contributing tactical and creative ideas around implementation.
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Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.
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Work with project teams to support the development of tailored digital strategies
Reputational & Risk Management
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Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.
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Effectively represents Citizens UK with senior stakeholders
Materials Development & Dissemination
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Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal.
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Ensure all work is completed within brand guidelines.
Digital, social media and website
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Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.
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Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools
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Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website.
External Relationships
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Manage relationships and communication with external suppliers where required
Campaign and Events Management
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Take an integrated communications approach to digital engagement activity.
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Identify opportunities, initiate and grow new campaign tactics.
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Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.
Internal Comms & Knowledge Management
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Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.
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Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts
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Provide training to key members of staff to upskill colleagues.
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Act as a brand ambassador for the whole organisation.
Internal Relationships
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Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued
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Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values
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Provide digital support and advice to colleagues across chapters and projects
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Work closely with project leads across our migration work to coordinate digital engagement tactics.
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Liaise with other managers and teams within the charity effectively.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE
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Background in communications with experience working with digital tools, including analytics tools (E)
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Experience working with multiple internal project teams (E)
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Experience managing a team (preferably line management) (E)
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Expertise at managing a website CMS and/or leading on website UX (E)
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Experience of working on integrated communication campaigns (D)
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Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)
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Professional or volunteer experience in the charity sector (D)
KEY SKILLS AND KNOWLEDGE
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Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E)
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Proficient in Google Analytics (E)
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Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)
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Excellent written and verbal communication and ability to tell stories (E)
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Ability to manage external agencies and stakeholder engagement (E)
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Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)
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Proficient in content marketing and social media strategies across TikTok and YouTube (D)
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Proficient in SEO (D)
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Strong understanding of integrated campaigning tactics (D)
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Strong understanding of brand and design principles (D)
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An understanding of the migration and refugee policy space (D)
PERSONAL QUALITIES & VALUES
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A passion for social justice and communities (E)
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Interested in working with diverse people of all backgrounds (E)
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Self-motivated (E)
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Adaptable and innovative (E)
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Creative and curious (E)
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A strong team player (E)
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Accountable (E)
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Relational (E)
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Kind (E)
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Inclusive (E)
The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.