• Are you looking for volunteer roles ?

    Go to volunteering section

451

Research Support Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Citizens Advice Merton and Lambeth, Multiple Locations (On-site)
From £26,500 per annum, dependent on experience, for accredited Advisers
Posted 1 week ago
Closing in 2 days
EngineeringUK, London (Hybrid)
£31,500 - £35,500 per year
Posted 1 week ago
Trust House Reading, Reading (On-site)
£23,000 per year FTE
Posted 1 week ago Quick Apply
Closing in 5 days
Indoamerican Refugee and Migrant Organisation (IRMO), SW9, London (Hybrid)
£36,795 - £39,624 per year
Posted 3 weeks ago
Closing in 5 days
Alzheimers Society, Remote
£48,209 - £53,565 Per Annum
Posted 2 weeks ago
Closing in 2 days
Herts & Middlesex Wildlife Trust, St Albans (Hybrid)
£70,000 - £80,000 per year depending on experience, plus contribution to pension auto-enrolment and other benefits
Posted 3 weeks ago
Closing in 2 days
Sue Ryder, Remote
£60,000 - £65,000 per year
Posted 1 week ago
Closing in 2 days
Royal Geographical Society, Multiple Locations (Hybrid)
£34,288 - £37,150 per annum
Posted 3 weeks ago
Closing in 2 days
Royal College of Emergency Medicine, Multiple Locations (Hybrid)
£30,500 - £33,000 pa plus excellent benefits
Posted 1 week ago Quick Apply
Closing in 6 days
Citizens UK, Whitechapel (Hybrid)
£47,237 per year (plus £3276 London Weighting per annum if applicable)
Posted 1 week ago
Page 26 of 31
SM4, Morden (On-site)
CR4, Mitcham
SE11, London
From £26,500 per annum, dependent on experience, for accredited Advisers
Full-time or part-time (Full-time (37.5 hours per week) preferred)
Permanent
Job description

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

  • Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
  • Ensure income maximisation for clients through the take up of appropriate welfare benefits.
  • Commit to ongoing training/development as requested by the charity
  • Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
  • Provide a clear plan of action and follow-up on actions relating to cases as appropriate
  • Identify and escalate serious problems, including safeguarding, appropriately
  • Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
  • Support clients in CAML offices and outreach venues
  • Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

  • Ensure all client engagement and support is comprehensively and accurately recorded
  • Review your work, and monitor quality standards, as per the Citizens Advice quality framework
  • Ensure data protection regulations are adhered to and office procedures followed
  • Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

  • Assist and contribute to the charity’s communications, research and campaigns work

  • Maintain positive working relations with our stakeholders

  • Professionally represent Citizens Advice Merton and Lambeth

  • Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

  •  Generalist Adviser certificate (Citizens Advice or equivalent)

  • Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

  • An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

  • Experience of using client management databases (we use Casebook)

  • Fantastic communication skills

  • Ability to prioritise work, meet deadlines and manage caseload

  • IT competency and experience

  • Ability and willingness to work as a team

  • Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

Posted by
Citizens Advice Merton and Lambeth View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 22 November 2024
Closing date: 13 December 2024 at 18:00
Tags: Advice / Information

The client requests no contact from agencies or media sales.