Relationship Manager Jobs

We are looking for Philanthropy Manager for an incredible childrens health charity to be responsible for proactively leading the cultivation and stewardship of potential and existing Major Donors, Trusts, and statutory bodies.

This is a Surrey based role, with 4 days in the office and 1 from home upon completion of probation.

The Charity
A passionate childrens health charity, dedicated to providing practical and emotional support to children and families in times of need.

You would be joining a highly respected organisation, who prioritise a supportive and inclusive working culture. They have been repeatedly named as one of the top non-profit organisations to work for, and offer fantastic benefits, including flexible working, a minimum of 25 days holiday, along with a range of professional development opportunities as well as much more!

The Role
Drive the growth of a portfolio of existing supporters and new prospects, giving at the five and six-figure gift level.

Lead on maintaining relationships with key Major Donors, Trusts and Statutory bodies, through exemplary stewardship.

Work closely with the Events Manager to engage donors through a programme of special events

Manage, coach and support three direct reports.

The Candidate
Track record of securing five or six figure funding from Major Donors, Trusts and statutory sources to achieve challenging income targets.

Previous experience delivering a prospect research programme and effective prospect management.

Previously lead funder-relationship management, through exemplary stewardship

Line management experience to build a collaborative and high performing team

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team, and embedding high standards in the running of the service. You will be managing our Autism Outreach Service that provides support to people in seven London Boroughs, and who live at home with family or in supported living services. Therefore, the ability to promote positive working relationships with family and stakeholders is essential to this role. You will be responsible for managing and motivating your staff team to provide creative and flexible services that makes a positive difference to the lives of those we support, and enables them to thrive and enjoy a good quality of life as active and valued members of their community.

Outward’s autism outreach service has a strong reputation across North East London, where we support people to live the lives they choose to lead and to improve their quality of life. You will be supported by two deputy managers to lead a large team of community outreach support workers, to ensure a high standard of quality support to the people we support.

About the role

• You will assess new referrals, develop, and manage comprehensive support & risk management plans.
• You will be required to build and maintain strong relationships and partnership approach with families and professionals/stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person - centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported
• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
• You will line manage and work with the deputy managers to meet the growth targets for the service
• You will be responsible to provide management support to Outreach services across a number of boroughs
• You will mentor and support the team to create support plans and risk assessments that reflect people’s needs, preferences and aspirations, ensuring that plans are actively implemented and reviewed.
• You will be able to translate policy into practice, including principles and practices of safeguarding adults at risk and the Mental Capacity Act

About You

• You will have significant management experience of working in a similar setting.

Ideally you will have as a minimum:

o 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern. (E)

o A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern. (E)

• You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment.  (E)
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support. (E)
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers. (E)
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff. (D)
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. Be committed to include the person and their circle of support at all times. (E)
• The ability to deliver  a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements (D)
• A commitment to providing high quality, personalised active support (D)
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making. (E)
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want. (E)
• Knowledge of managing a budget is desirable. (D)
• You will have the emotional and physical resilience to work in an environment that may be challenging at times. (D)

E – essential, D - Desirable

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications is Wednesday, 4th December 2024.

Interviews will be held week beginning 16th December 2024.

Outward is committed to equality and diversity and welcomes applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Who we are

Galapagos Conservation Trust (GCT) is the only UK registered charity to focus exclusively on supporting the conservation and sustainability of the Galapagos Islands, Ecuador. Our programmes respond to major threats to the Islands and the surrounding marine reserve including pollution, invasive species, overfishing and climate change. We take a ‘science to solutions’ approach, ensuring our programmes are based on robust science and result in solutions being implemented. We work in collaboration with an ecosystem of partners, taking a ‘grassroots to Government’ approach to ensure conservation solutions are co-designed, accepted, and effective.

Role Description

Our membership community are the lifeblood of GCT, representing a passionate group primarily based in the UK, inspired by the magic of Galapagos. Through their membership donations, this community provides a critical stream of income, protecting this special place long after people visit and represent our best advocates for protecting Galapagos into the future. We are seeking a special individual who can help us reach more of this UK audience and catalyse a growth in new supporter recruitment. At GCT, we truly believe that regenerative tourism can be part of the solution for conservation and this role will also drive stronger connections with tourism businesses and other targeted corporates to grow GCT’s income, donor recruitment opportunities and also to disseminate messaging to influence more sustainable practices in the Galapagos tourism industry.

Reporting to the CEO, the Membership & Regenerative Tourism Manager will drive the development and implementation of three key GCT strategies: Membership, Corporate fundraising & Regenerative Tourism. The role will line manage the Individual Giving Fundraiser who is responsible for managing GCT’s contact database and membership/corporate fundraising administration.

What you’ll deliver:

Membership

· Working with the Individual Giving Fundraiser you will oversee a growth in GCT’s membership (targets to be agreed upon appointment) whilst ensuring our strong record of supporter retention is maintained, ensuring our members feel a valued part of protecting Galapagos.

· Working with the Individual Giving Fundraiser and Communications team, you will develop and deliver high quality communications to members and tourism contacts, growing recruitment and ongoing engagement.

· Working with the Individual Giving Fundraiser you will manage GCT’s contact database (CRM) and will refine GCT’s membership, supporter and corporate data tracking processes, reporting monthly and quarterly indicators to the Senior Leadership Team and Board.

· You will ensure robust administration of membership, supporter and corporate income, with an ‘all-hands-on-deck’ attitude during busy income processing times.

· You will lead promotional activities for legacy gifts, stewarding legacy pledgers.

· You will support the Senior Philanthropy Manager in donor relationship management, ensuring a strong donor journey at all levels.

· You will provide strategic input to the CEO for ongoing membership, tourism and corporate fundraising strategy delivery and development.

Corporate Partnerships

· Working with the CEO and Senior Philanthropy Manager, you will review and relaunch GCT’s corporate membership/ sponsorship scheme in 2025 linking with GCT’s 30th Anniversary.

· Working with the Senior Leadership Team you will support the development and implementation of GCT’s first Galapagos Regenerative Tourism Partner initiative (aiming to generate c. £50K per year towards regenerative tourism work).

· You will continue recruitment and cultivation of GCT’s corporate partners from the travel industry and other industries, ensuring partnership deliverables and income targets are met.

· You will support the Senior Philanthropy Manager with logistics, promotion and fundraising strategies for the GCT cruises.

Regenerative Tourism

· You will stay informed of tourism news from Galapagos and trends for UK tourists including attending relevant networking events, updating the wider GCT team on a quarterly basis.

· Support GCT’s position on the Galapagos Regenerative Tourism Working Group.

· Ensure opportunities to share regenerative tourism messaging are optimised to increase industry uptake of biodiversity and local community positive solutions.

General

· Stay informed of existing and new fundraising legislation and guidance from the Fundraising Regulator, keeping the Senior Leadership Team updated of any changes.

· Support for GCT events such as our annual Galapagos Day.

· Ensure GCT’s fundraising and contact data management policies are kept up to date and implemented across the organisation.

· To support other team members as required at busy times.

About You: Person Specification

Who we are looking for:

· An enthusiastic and experienced fundraiser with a true passion for the natural world, keen to drive ambitious strategies to grow our impact.

· An experienced community cultivator and relationship builder, supporting thriving networks of contacts.

· An excellent communicator with experience of customer communications, confident at networking, representing the organisation and recruiting new supporters.

· A highly organised, target driven and goal orientated individual who has strong experience of motivating others and managing happy, productive teams.

· A self-starter who will be responsive to the changing demands of a growing organisation and is willing to drive change within the organisation and challenge current processes where appropriate

Work Experience & Skills Required:

o Experience delivering six figure annual income targets.

o A demonstrable track record in membership management and/or corporate fundraising.

o Skilled networker with proven ability to develop and cultivate new relationships and steward existing ones.

o Highly organised with the ability to plan, prioritise and deliver to tight timeframes.

o Strong finance/budget planning experience with ability to track targets, RoI and KPIs.

o Excellent written and verbal communications skills, experience in best practice customer service.

o High digital literacy, confident in a variety of softwares (e.g. Excel and other Microsoft Office programmes, databases and CRM systems).

o Excellent team management skills with evidence of supporting others to achieve their potential, experience in training others desirable.

Desirable:

o Experience working in the charity sector and particularly in environment/conservation or the tourism sector will be an advantage.

o Evidence of fundraising and/or marketing skills e.g. a qualification or training course is desirable.

o Spanish language ability is an advantage but not critical to this role.

o Confidence in public speaking to a variety of audiences and experience facilitating workshops is beneficial.

Place of work: GCT offices, central London (UK) with potential for occasional national and international travel; based in London office at least 2 days per week, option to work from home up to 3 days per week. This is a UK-based role, please only apply if you are legally entitled to work in the UK and can easily travel at least two times a week to our London office (near Waterloo).

Hours of work: 35 hours (5 days) per week.

Salary: £32,000 - £37,000 depending on experience, 25 days of annual leave plus bank holidays

Reports to: CEO

Line Manages: Individual Giving Fundraiser, possible intern/ volunteer/ consultant management

Closing Date: 12 noon, Thursday 5 December 2024. First interviews planned for week of 9 December.

To Apply:

Email a cover letter detailing your motivations for applying and what excites you about our work, your relevant key skills to this role and what you would prioritise in your first few months of doing this role (formatted as a formal letter) with a CV. GCT is an Equal Opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of age, sex, race, disability, sexual orientation, religion, marital/partnership status or parental status. GCT politely requests no contact from agencies.

Purpose

This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic

fundraising. To help us achieve our ambitious long-term goals this role requires an

experienced and passionate individual to be part of our Philanthropy Team.

This vital role will lead the programme to build and grow our relationships with High-Net-

Worth Individuals (Major Donors) over the next five years and beyond. Working alongside

the Head of Philanthropy, you will seek to build upon current relationships, as well as

identifying, researching and cultivating relationships with new and lapsed major donors to

increase income for CBM UK’s work.

CBM is a Christian charity, and as a key supporter facing role, the position holder will

represent CBM’s purpose and ethos to all external audiences and will be sympathetic and

embracing of Christian beliefs and values.

You will be part of a dynamic and highly skilled Fundraising and Communications team,

dedicated to inspiring people in the UK to help transform lives in some of the world’s

poorest places.

Responsibilities and areas of work

This important role will seek to develop our Major Donor income stream, seeking to grow

both numbers of donors and income raised. At CBM, a Major Donor is considered to be

one who has the capacity to give £5,000+ per year and who relishes the opportunity to

have one-to-one, personalised interactions with CBM.

This role will seek to identify new high-level donors, as well as help to develop existing

relationships with our generous supporters.

Working closely with the Head of Philanthropy, CEO and Leadership Team, other team

members and (occasionally) external consultants, this role focusses on building and

consolidating our major donor portfolio, so increasing our donor base and thus our in-year

and pledged income.

Main Goal:

To successfully steward a portfolio of new and existing major donors through tailored

approaches, so securing repeat and multi-year gifts to achieve agreed income targets and

KPIs.

This will be achieved through:

1. New business acquisition:

a) Analysing our current supporter base to build a prospect list, using our database

(Salesforce) and external databases, to assess the potential to upgrade active,

lapsed and prospective major donors.

b) Researching, identifying and securing major donor prospects, through the

identification of high-net-worth individuals who may have an interest in CBM’s work,

and through proactive and effective networking, including working with our Trustees,

Patrons and Ambassadors.

c) Identifying next steps and determining tactics for engagement, including 1:1

working, giving group presentations and delivering pitches at various levels, and

leading on their facilitation.

d) Attending networking opportunities in Cambridge, London and the surrounding

areas to represent CBM and to engage potential major donors in our work

2. Stewardship and cultivation of current and active donors:

a) Developing and implementing tailored cultivation and stewardship plans, so that

individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM

and that their generosity is recognised, through regular reporting, interactions,

updates and tailored approaches.

b) Developing donor-centric applications, proposals and initial approaches (by post,

email, phone and face-to-face) that are driven by insight on donors’ individual needs

and preferences and are tailored to their interests and requirements, following up as

required.

c) Reporting to donors in both formal and informal ways, as appropriate, to ensure

they are kept up to date with CBM, the impact of their grant and project

developments.

d) Hosting and facilitating face-to-face and online meetings with high-level donors,

including organising dates, venues and agendas/ talking points, and creating

Meeting Briefs for all attendees to ensure positive outcomes as far as possible.

e) Promoting the importance of legacies, and legacy income, where appropriate, and

to steward those who have pledged.

f) Organising and managing the successful delivery of at least one Major Donor Event

annually (cultivation, stewardship, thanking etc), to ensure positive relations and

potential new business, in collaboration with our Fundraising and Programme

colleagues.

g) Supporting the Head of Philanthropy and the Philanthropy Officer on the

identification, stewardship and cultivation of potential corporate partners.

3. Proposal and Report Writing

a) Crafting compelling proposals and reports that meet the bespoke needs of major

donors whilst meeting the needs of CBM and our Programme delivery colleagues,

within agreed deadlines.

b) Working with members of the Programmes Team to ensure the accuracy of major

donor proposals / reports, and with members of the Fundraising & Communications

Team to ensure consistency of messaging.

c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for

potential projects.

d) Supporting the Head of Philanthropy on collating information and providing reports

to Foundation donors as needed.

4. Planning and Budgeting

a) Contributing to the development of an Income Generation and Engagement

strategy, led by the Director of Fundraising, Impact & Communications.

b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy

where necessary, and contributing to the creation of yearly fundraising budgets and

plans and quarterly Board Reports.

c) Establishing, monitoring and reporting on key performance indicators, milestones

and targets to facilitate informed decisions and improved working practice.

5. Other

a) Ensuring all information, donor activity is recorded and kept up-to-date on our

database to fully-inform any approaches/meetings.

b) Providing proof-reading and copy-editing support to colleagues.

c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of

CBM, and promoting positive working and innovation.

d) Ensuring that the values of CBM UK are understood by external partners and

always reflected in communications.

e) Carrying out any additional duties as required by the Head of Philanthropy and

Director of Fundraising, Impact and Communications.

Mannion Daniels work for an equitable, inclusive and sustainable world. We serve this mission through the provision of international consultancy in health, social justice and social development focusing on the world’s poorest and most vulnerable people.

We are looking to recruit an experienced Grants Manager to for an exciting civil society funding mechanism.  The Grants Manager will need to have a background in health as they will be responsible for oversight of a portfolio of grants delivering immunization and health system strengthening programmes across different geographies. The Grants Manager will work collaboratively with technical colleagues based in-country to maximise results and minimise risk for a portfolio of projects. The Grant Manager will support the performance and develop the capabilities of grantees, and contribute to wider learning.

We are looking for a Grants Manager with either direct experience of working in the health sector in Pakistan or are fluent French speakers with experience of working in West and Central Africa. The Grants Manager provides a focal point to coordinate the technical, financial, and operational support to each grantee throughout the grant management process. In addition, the Grants Manager will support the design and delivery of technical assistance to organisations in specific thematic areas and countries.

This is a full time position that requires international travel. Flexible and hybrid working requests will be considered.

The Talent Set are delighted to be working with Ellenor to find their Lottery Manager. This role is 0.8 FTE. 

The charity offers a flexible working environment, with hybrid working 1-2 days per week from their office in Gravesend.

The person in this role will strategically lead the Hospice lottery to maximise income through developing new approaches and increasing its profile whilst ensuing full Gambling Commission compliance. The role of the Lottery Manager is twofold – working with agencies and spotting promotional opportunities to acquire and recruit new players, whilst cherishing and valuing those we already have by thanking them and keeping them informed of the difference their support makes.

Key Responsibilities:

• Develop and implement a strategy to ensure long term and sustainable growth of lottery income with support from the Head of Individual Giving.

• Working towards agreed KPIs and income targets for the lottery, by increasing membership and reducing attrition.

• To possess up-to-date and thorough operational familiarity with the Lottery Conditions and Codes of Practice outlined by the Gambling Commission (Gambling Act 2005) and to ensure adherence to these regulations in all work activities.

• To manage the lottery income and expenditure budgets, ensuring all activity meets income targets and expenditure remain on budget. 

• Develop our digital presence (website, social media, etc.) to source new acquisition and increase our local community’s awareness of the lottery.

• Be the main contact for the relationship with our canvassing companies, taking responsibility for the recruitment and training canvassers for the lottery, and for ensuring that our 3rd party providers deliver their KPIs in terms of recruitment numbers and attrition levels. 

• Be the ‘go to’ person for all lottery fundraising related matters from across the organisation.

• Work closely with the marketing team to contribute to the development of campaigns to increase lottery membership and income.

• Work closely with the Supporter Care team to ensure all lottery communications reflect our brand values and that weekly reports are completed to help the delivery of stewardship plans.

• Work closely with our Retail outlets both in terms of venues for potential members, and to ensure our lottery is promoted to all customers and supporters.

• Deliver the stewardship plan for our lottery players, from the point of sign up, spotting opportunities to retain and develop them further maximising the lifetime value of every supporter.

• Ensure that all communication with lottery supporters is captured through the Fundraising database CRM System (donorflex).

Person Specification: 

• Proven, long term track record of delivering successful income generation campaigns and activity in a business or charity – ideally relating to charity lotteries.

• Experience in a target driven environment like fundraising or sales. 

• Experience of working with marketing teams and other departments to support objective delivery.

• High level of specialist knowledge and experience in lottery income generating role. (Desirable)

• Strong analytical skills including evidence of data analysis and strategic planning; performance indicator tracking; finance and budget management.

• An understanding of the charity sector or Hospice Care.

• Excellent interpersonal skills and the ability to communicate effectively and passionately – in person, by telephone and in writing.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Philanthropy Manager: Inspire Transformative Giving

Love the idea of connecting passionate donors with life-changing healthcare initiatives? Want to build meaningful relationships that make a real difference?

About the Role:

• Salary: £46,000
• Contract: Permanent
• Location: London
• Working Pattern: Flexible working available

Your Opportunity:

• Join a mission-driven team changing lives through philanthropy
• Manage a diverse donor portfolio
• Work across three incredible charity brands
• Develop long-term donor relationships

What We Offer:

• Supportive, inclusive workplace
• Opportunities for professional growth
• Flexible working arrangements
• Living Wage employer
• Part-time and job share options

Your Responsibilities:

• Build relationships with potential five and six-figure donors
• Develop compelling fundraising proposals
• Collaborate with clinical and academic teams
• Create engaging donor stewardship strategies

Who We're Looking For:

• Strong communication skills
• Experience in relationship management
• Understanding of the healthcare or charity sector
• Ability to work collaboratively
• Strategic thinking and initiative

Our Mission: We're committed to building foundations for a healthier society. Every donation helps us support Guy's and St Thomas' Charity, Evelina London Children's Charity, and Guy's Cancer Charity.

Career Growth:

• Structured professional development
• Opportunities to expand your philanthropic expertise
• Support from an experienced fundraising team

Interested in Creating Impact? Join us and turn philanthropic potential into real-world healthcare improvements!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Women’s Recovery Service is a dedicated 22-bed accommodation designed to provide a safe, psychologically informed space for women with complex needs. Our mission is to support recovery and empower our clients by offering a nurturing environment that addresses the unique challenges faced by women experiencing multiple disadvantages.

About the role:

As the Team Manager, you will play a vital role in leading and supporting our frontline staff, ensuring the highest standards of trauma-informed, recovery-focused care for our residents. This position requires a balance of strong interpersonal skills and the ability to build and sustain partnerships across diverse stakeholder groups. Working closely with the Service Manager, you’ll provide day-to-day guidance and strategic support, maintaining SHP’s standards and fulfilling contractual requirements.

In this role, you’ll deputise for the Service Manager when needed, sharing responsibility for delivering compassionate, effective support that empowers women on their journey to recovery. A high-level understanding of the issues faced by women affected with homelessness, substance misuse, and the effects of complex trauma—including violence against women and girls (VAWG)—is essential. You will engage with clients across the spectrum of recovery, from those in pre-contemplation stages to those who are committed to positive change.

This role requires a strong commitment to making a meaningful impact, combining strategic oversight with empathetic, hands-on leadership to drive effective service delivery.

About you:

• Demonstrable experience and knowledge of complex issues effecting women including DV, VAWG, Mental Health, Women’s Health and Substance Misuse.
• Experience of, or a strong awareness and understanding of staff and service management and the ability to lead, motivate and develop the skills of both staff and service users, and to motivate and manage a quality service committed to achieving excellence.
• Understanding of Housing Management and compliance, especially in relation to License Agreements, Excluded License Agreements and Assured Shorthold Tenancies.
• Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders, including those with statutory services, in order to establish or improve services to service users.
• The ability to respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations. Experience of managing complex and difficult situations in relation to the provision of service to people presenting with a varied range of needs, including substance use, mental health, dual-diagnosis, personality disorders, physical disability and learning difficulties.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 1st December at midnight

Interview Date: Wednesday 11th December via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Job term: Part time, 75% (24 hours) over three days per week

Salary: £43,920 FTE (£32,920 for 24 hours per week) plus attractive benefits

Location: One day in office in SW4 and two days remote

Closing date: 10:00 on 09 December 2024

Interviews: w/c 16 December 2024 (in-person preferred but remote options available)

Start date: Monday 27 January 2025

Supported by some of the world’s leading philanthropic foundations, Alliance Publishing Trust (APT) is a registered charity and a publisher of coverage of global philanthropy across print, digital, and events, including our flagship quarterly publication Alliance magazine.

APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.

We are currently seeking a motivated and confident individual with excellent organisational and inter-personal skills who is looking for an opportunity with real agency to help lead the next phase of development of our growing staff team in the new role of operations manager.

Working with the executive director you will take a proactive approach to ensuring that the policies and practices of APT not just meet legislative requirements but push the boundaries of best practice and play a central role in maintaining and developing a strong and vibrant workplace culture. Building on existing practices you will look to introduce new or improved policies that centre the wellbeing of staff. You will manage the people and culture budget to deliver a creative and thoughtful package of benefits and development opportunities for all employees. You will help deliver an annual EDI programme and organise an annual all staff workshop with a view to fostering a culture of inclusion and collaboration. You will also support the organisation by delivering key functions across finance, governance, and office management.

The successful candidate will have a bold and imaginative approach to people & culture, a strong commitment to staff welfare and healthy work life balance, a strong understanding of and commitment to EDI, excellent communication and interpersonal skills with the ability to forge good relationships across the organisation. The successful candidate will also have excellent organisation and time-management skills, and be a willing participant in all APT discussions and play an active role in driving the organisation forward.

To apply, please send a CV and short cover letter to David Drewery by 10:00am on Monday 09 December. We are a small organisation and only successful interview candidates will be contacted. If you have questions about the role, please contact us by email.

Main responsibilities

People & culture

· Working with the executive director to take a proactive approach to ensuring that the policies and practices of APT not just meet legislative requirements but push the boundaries of best practice to create a positive work environment

· Working with the executive director and trustees to annually review existing policies

· Maximising the organisations resources to deliver a considered and valued employee benefits package in line with our organisational values

· Managing the people and culture budget including staff benefits and development

· Maintaining and developing the APT staff handbook

· Working with the designated EDI lead to foster a culture of inclusion and deliver an annual EDI programme for the organisation

· Organising an annual all-staff workshop

· Being an approachable point of contact for all staff members for questions on personnel processes and procedures and maintaining a strong knowledge of the organisation and the support available if needed

· Working with managers to manage the employee cycle including co-ordinating the recruitment process, delivering inductions and processing leavers.

· Ensuring all personnel records – of staff and contractors – are accurate and up to date

Financial administration

• Processing of invoice payments, including international payments
• Conducting weekly reconciliation of all income and expenditure via Sage Accounts
• Processing monthly payroll via Sage Payroll including APT’s pension provision
• Processing quarterly VAT returns via Sage Accounts
• Conducting an annual review of suppliers to ensure good value for money for the charity
• Work with the executive director to ensure that the charity’s financial systems comply with statutory requirements

Governance & Risk

· Providing appropriate risk management by maintaining APT’s risk register and register of interests and ensuring adequate insurance provisions are in place

· Working with and supporting the work of the trustee Governance & Risk committee

• Support the executive director to ensure the annual submissions to Companies House and the Charity Commission are made in good time

· Supporting the executive team in preparation for twice annual trustee meetings and with new trustee recruitment and inductions

Office management

• Maintaining APT’s health and safety policy and associated risk assessments ensuring legislative compliance

· Maintaining the supplies and facilities required to ensure a smoothly functioning office

· Co-ordinating the once a month administration assistant and their work

General

· Attending team meetings and being an active team member and contributing ideas to the long-term development of Alliance

· Working on required tasks relating to any other APT projects

Person specification

Essential

· Professional experience working in a HR or people and culture role

· A strong commitment to staff welfare and healthy work life balance

· Knowledge of personnel policy legislative requirements but with a desire to push beyond them

· A strong understanding of and commitment to EDI

· Excellent communication and interpersonal skills

· Ability to forge strong relationships with colleagues

· Excellent organisation and time-management skills

· Ability to work independently

Desirable

· Experience of using Sage software or similar

· Experience working in the charity sector and understanding of associated governance requirements

· Understanding of charity accounts and budgets

· Experience of recruitment

· Experience of using Office 365 programmes

· Awareness of the philanthropy sector

Workplace benefits

Including, but not limited to:

· Four-day work week

· Flexible working, both in terms of times and location

· Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service

· Enhanced pension

· Life assurance

· Enhanced occupational Sick Pay

· Enhanced parental policies

· Critical illness insurance

· Health cash plan for items such as dental and opticians

· Monthly physical wellbeing stipend

· Mental wellbeing support app

· Interest free season ticket loan

· Interest free tenancy deposit loan

· Travel insurance

· Employee volunteering day

ABOUT US

School of Hard Knocks (SOHK) is a charity that exists to empower and support children who are living in complex and challenging circumstances. By fostering an environment of genuine acceptance and through the use of physical activity and group and one-to-one support sessions, SOHK enables people to find meaning and purpose to life. All of SOHK's activities are underpinned by an evidence based sport for development framework called the 5Cs.

OVERVIEW

We currently have a small fundraising team that has been together since April 2023, consisting of a Partnerships Manager, a Trusts and Foundations Manager and an Events Co-ordinator. The new Interim Head of Fundraising will lead this team, including our Communications and Marketing Manager.

Our desire is not just to bring a person on board who will lead the team from behind the lines, but someone who will take full ownership of the fundraising targets and be the visible lead fundraiser of the charity.

We want someone who will effectively deliver year one of our new three-year fundraising and marketing strategy to achieve future planned growth. Key responsibilities will be:

Team Leadership

• Take ownership of the fundraising targets and ensure that they are met.
• Lead the fundraising team and be ultimately responsible for their job satisfaction, appraisals and personal development.
• Ensure continuous evaluation of all fundraising activity.
• Monitor progress of each stream of fundraising and make adjustments as needed to achieve targets.

Relationship Generation and Stewardship

• Establish and nurture strong relationships with existing and potential donors, including individuals and corporations.
• Develop and implement tailored cultivation and stewardship plans to enhance donor engagement and loyalty.
• Ensure that regular communication with donors is in place, providing updates on projects, expressing gratitude, and soliciting continued support.

Strategy

• Lead on the execution of the new three-year fundraising strategy aligned with the charity’s mission and goals.
• Identify and explore new fundraising opportunities and innovative techniques to maximize revenue generation.
• Work as part of the Senior Management Team to develop plans and budgets that support the delivery of the organisation's strategic aims.

Reporting, Monitoring & Budgeting

• Report as required on all activity and progress to the Senior Management Team, (trustees) and Board of Trustees and its Fundraising Sub-committee.
• Monitor and manage expenditure related to fundraising activities, ensuring cost-effectiveness and adherence to budgetary constraints.
• Lead on development and upkeep of pipeline processes, ensuring high quality and live information is available across the fundraising team and finance functions.

ABOUT YOU

Your Key Strengths:

• Be a highly experienced and proven fundraiser, with at least five years of UK based charity fundraising experience.
• Have exceptional interpersonal skills - comfortable speaking with senior business leaders, decision makers and High Net Worth individuals…. And comfortable making ‘the ask’!
• Maintain high levels of discretion and tact; able to maintain confidentiality.
• Be personable yet decisive and confident, capable of working with and inspiring colleagues and volunteers.
• Have exceptional organisational and critical thinking skills; able to keep abreast of all the different streams of income and prioritise projects.
• Be IT literate and comfortable with fundraising software.
• Be a genuine self-starter, proactive, collegiate, driven and committed.

TERMS OF APPOINTMENT

• This is an interim role, for 12 months from January 2025.
• The salary is £50,000 - £55,000 depending on experience.
• You will get 25 days annual leave per year plus UK National Holidays. Also, we give any normal working days between Christmas and New Year as additional holidays.
• Reasonable flexible working arrangement , but you must have the ability to work outside of core hours and travel across the UK when necessary.

Applications close at 10pm on Wednesday 11th December

Working as part of the External Relations department, you’ll be responsible for leading and driving our digital communications and marketing efforts, taking our engagement with key audiences to new heights.

Nurtureuk trains teachers to identify and address children's unmet social, emotional and mental health needs, ensuring pupils are ready and able to learn. Nurture practice was developed more than 50 years ago and is a way of relating to children that helps build their social skills, confidence and self esteem. Our work helps schools improve behaviour and attendance and reduce exclusions, and most importantly it improves children and young people's wellbeing. 

We're on a mission to make nurture the norm in schools and we have ambitious plans to raise our profile and showcase the transformative effect nurture practice is having across the UK. 

We're looking for a digital engagement manager with a strategic understanding of digital communications and extensive experience of using a range of marketing tools and channels. They will be brimming with ideas for original content that amplifies our messages and helps demonstrate the impact of nurture. 

Please download the job description for full details. 

Role purpose

As Digital and Social Media Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation.

The Digital and Social Media Manager is part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.

Reporting to the Head of Communications and Marketing, the Digital and Social Media Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. They will inform the direction of multiple exciting strands of work by providing insight into digital trends and performance.

Highlights for the year ahead include:

• Maximising the impact of the charity’s new website (launched September 2024) and ensuring that tracking and conversion metrics are optimised.
• Building and sustaining momentum for the Thirty at Thirty campaign, ensuring that we are consistently focused on building relationships and widening our supporter base via digital channels.
• Celebrating the continued success and impact of the CW Innovation programme, which marks its five-year anniversary in October 2024.
• Promoting the impact of our Arts in Health programme, including the creation of new world-class facilities for staff and patients on both of our hospital sites.

Key responsibilities and duties

• Working with the Head of Communications and Marketing to ensure effective, data-driven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans.
• Working with the Head of Communications and Marketing to develop the annual social media plan.
• Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
• Working closely with the Fundraising Team on the development, launch and management of fundraising campaigns and leading on the use of paid socials (including budget management, tracking and reporting).
• Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
• Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
• Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate, creative content and assets that conform to the CW+ style and brand guidelines.
• Recommending improvements and optimising content to increase performance. 
• Being the main point of contact with external developers, designers and suppliers where necessary.
• Leading on website accessibility, updating and informing colleagues as necessary.
• Supporting the delivery of CW+ events.
• Commissioning and creating content for offline channels.
• Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
• Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.

Person specification Essential skills and experience 

• Communications and content creation experience across a wide range of channels including digital and print.
• Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities in line with strategic objectives.
• Experience of website Content Management Systems and Customer Relationship Management systems, and how they interact.
• Strong understanding of Google Analytics and Meta Ads Manager.
• Track record of running end-to-end income-generating campaigns.
• Extensive experience of using digital marketing email platforms.
• Understanding of Web Content Accessibility Guidelines and SEO.
• Understanding of current PECR and GDPR guidelines.
• Understanding of running reports, segmenting audiences and setting up automated flows in an email marketing platform such as MailChimp.
• Experience of updating, monitoring and managing multiple social media platforms including managing paid campaigns.
• Knowledge of social media publishing tools such as AgoraPulse or Hootsuite.
• The ability to communicate clearly and effectively, orally and in writing, tailoring messages for different audiences and stakeholders.
• Excellent writing, copy-editing and proofreading skills.
• Excellent attention to detail.
• Experience of working in a busy communications, PR or marketing team.
• Experience of working to tight deadlines and managing schedules internally and with external suppliers.
• Experience of working to corporate style and brand guidelines.
• Good working knowledge of Adobe Creative Suite.

Desirable skills and experience

• Intermediate/advanced Adobe InDesign skills.
• Experience in a healthcare or NHS charity setting.
• Experience of Asana or a similar work management platform.

Personal attributes

• Excellent interpersonal skills and a proactive and collegiate approach to work.
• The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
• The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
• Well organised and proactive with strong attention to detail.
• Commitment to the purpose and ethos of CW+.
• The ability to interpret data and extract valuable insights.

Key terms and benefits

• Hours: 35 per week (normally 9am-5pm, Monday-Friday. Please note that there is a requirement to be in the office approximately 50% of the time.
• Pension: employer contribution of 8%.
• Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part time staff).
• Probation: six months is standard unless you have a specific reason to reduce/increase.
• Other benefits available: HSF health plan, season ticket loan.

We are excited to be recruiting our first Executive Manager who will take responsibility for business and funding processes across the organisation, working closely with our existing Clinical Manager, staff and volunteer team and the board of trustees to capitalise on the organisation’s recent successes and support our growth and development. 

About Share

Share Psychotherapy is one of the city’s major mental health charities. Established over fifty years ago, we offer medium- to long-term therapy at nominal fees to people on low incomes. We deliver high quality services offering a range of psychodynamic and creative therapies and modalities. Around 80% of our clients have annual incomes of less than £12k, and we are therefore working at the vital intersection of psychological distress and poverty in the city.

Having moved to our new city centre location in 2023 we are now well established in our new premises and ready to capitalise on the benefits the new premises and location offer to the organisation. This requires a dedicated business leader who can take care of the day to day running of the organisation as well as contribute significantly to the development of future strategy.

We work closely with other charities and the NHS to deliver for the Sheffield population, and we seek to expand the relationships we hold across the sector, to meet increasing demand on mental health services through collaboration.

The role

The Executive Manager is a new senior leadership role, leading on the organisations’ fundraising, partnership and service development and supporting the board in all aspects of organisational governance.

We are looking for someone who thrives in a varied role, bringing professionalism, collaborative style and leadership to the organisation. The role involves leadership in core areas, such as HR processes, charity governance, fundraising and oversight of client finance and building maintenance

Working closely with the Clinical Manager the postholder will ensure that the core functions of the organisation support and enhance the delivery of our clinical service.  The role will manage a small office management / administrative team comprising both paid and voluntary staff.

This is currently a fixed term, part time role, which we seek to extent it into a full time and permanent role subject to secure additional and sustainable funding.

Job description

Service Development

• Develops links and partnerships with other organisations, representing Share and attending external meetings
• Identifies and pursues additional avenues of funding
• Completes funding bids for routine funding opportunities and manages relationships with funders from proposal submission to reporting
• Plays an active part in strategic and business planning with the board of trustees, setting stretching but achievable goals for the organisation.
• Manages and improves as and when required data collection processes, collating and analysing data to informing governance, fundraising and business planning

Governance and Compliance

• Provides support to the Chair of Trustees to ensure sound the governance of the organisation
• Delivers timely and reliable administrative support to the board of trustees, specifically around quarterly board meetings, AGMs and other governance matters
• Manages the organisational risk register, reporting regularly to trustees
• Leads on policy development, compliance and annual reporting cycles
• Maintains and updates HR processes and employment practices
• Working with the clinical manager to assess client experience and ensure a high level of customer/client satisfaction

Operations

• Leads on building management, health and safety and identifying and scheduling building maintenance work
• Oversees management of all elements of the operation of the building including, but not limited to, utilities usage and contracts, building access arrangements, security, first aid provision, fire alarm systems, lone working procedures, and relevant organisational insurances.
• Oversee maintenance and development of the website and IT systems
• Responsible for managing and developing all operational policies

HR

• Oversee and develop all HR policies and processes in consultation with the board of trustees
• Hold monthly performance and development check-ins with staff and volunteers as appropriate
• Provider leadership to the office management/administration team of both paid and voluntary roles
• Oversee the provision of compulsory trainings to all staff and volunteers at Share
• Hold responsibility for organisational compliance with recruitment and DBS legislation and practices
• Deliver strong safeguarding processes working closely with the Clinical Manager
• Lead recruitment processes

Finance

• Overview of payment processes including invoices, wages, and tax payments
• Manage monthly accounts working closely with the Treasurer, reporting regularly to the Board
• Developing budgets for funding bids and monitoring of expenditure
• Hold the organisation’s relationship with the independent examiner, undertaking the annual accounts process and Charity Commission reporting
• Be responsible for banking and bank signatory changes

Person Specification

We are committed at Share to providing a quality service to all our clients and volunteers. However, we know no one person ever meets all criteria fully. Therefore, please help us understand – through your CV and cover letter – which aspects you fully meet and have expertise in, which you meet partially, and which you think may need require support and on-the-job learning.

We are open to supporting an incoming Executive Manager to grow into the role.
Qualifications

• Educated to Degree level, or holds professional qualification relevant to the role (essential)
• Management, HR or Fundraising qualification (desirable)

Experience and knowledge

• Demonstrable experience of management roles at a senior level (essential), preferably in the mental health sector or charities
• Proven experience of fundraising from trusts and other grant making bodies leading to income growth (essential)
• Proven experience of partnership working with external organisations (essential)
• Experience of working in small organisations (essential)
• Experience of working with volunteers (essential)
• Experience of managing budgets, funding and finances (essential)
• Proven record in line management (essential)
• A strong interest in mental health issues and commitment to offering psychotherapy and wellbeing services (essential)
• Experience of building management, health and safety or operational compliance (desirable)
• Understanding of current HR requirements and national policy (desirable)
• Experience of working with, and reporting to, a Board of Trustees (desirable)
• Knowledge of the mental health and wider social service sector (desirable)

Skills

• A collaborative leader who values others and builds strong relationships (essential)
• Team leadership skills including managing other staff and/or volunteers on a day-to-day basis (essential)
• Ability to think creatively and strategically to drive forward development of the organisation (essential)
• Excellent communicator at all levels; able to represent Share and communicate its values and standards across networks (essential)
• Ability to manage and organise own time, caseload and professional development (essential)
• Commitment to developing self, others, and Share as a whole (essential)
• Competence in using IT to perform the role effectively (essential)

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).

Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Income Officer' to join its dynamic Supporter Care Team. The purpose of the role is to oversee the day-to-day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.

The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.

The successful candidate must have or be:

• Excellent written and verbal communication.
• Excellent working knowledge and experience of The Raiser’s Edge database.
• Demonstrable experience of performing data extractions, reporting and data analysis
• A good level of competence in MS Excel, with specific reference to data manipulation.
• Analytical and pro-active with strong problem-solving skills.
• Ability to work in a methodical manner with constant attention to detail
• Working understanding of the gift aid scheme
• Experience of working in customer service environment
• Excellent time management skills
• Willingness to work longer hours including weekends during peak campaigns
• Excellent ability to work collaboratively in a team

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.