Registered Manager Jobs in Maidstone, Greater London

We are looking for a Finance and Operations Officer to help support our growing team. We welcome anyone to apply who possess the qualities and behaviours outlined or who believes they can learn them fast. You will be joining an inclusive and supportive team who welcome people from all backgrounds. What’s important isn’t your level of education or the opportunities which you have had, it’s about you and how you seize the opportunities ahead of you. The successful candidate will work with the Head of Finance and Operations to ensure the Charity’s infrastructure continues to develop at pace to provide the operational support necessary to deliver the work. They will also provide administrative support to the Chief Executive and the wider team. This is a part time, permanent role.

The successful candidate will be

• Driven to ensure our workplace is run as efficiently as can be

• Displaying exceptional organisational skills and a keen eye for details

• Able to manage competing priorities

• Willing to get stuck in - we’re a small team and everyone pitches in

• A self-starter who takes initiatives

• An enthusiastic team player

• Sharing our values and sympathetic to the cause we are fighting for 

The Finance and Operations Officer will provide general support to the Head of Finance and Operations across the following areas: 

Office Management

• Managing day-to-day relationship with landlord

• Ensuring office meets all health & safety requirements

• Managing purchases of stationery and office equipment 

• Booking meeting rooms

• Organising catering for internal meetings 

• Supporting with new office search and move to new premises

• Liaising with utility, cleaning and security providers in new premises if required

Human Resources

• Liaising with the external HR providers regarding employee documents

• Maintaining  employee personnel records ensuring that all annual leave and sick leave is recorded correctly

• Assisting in the recruitment of new posts

• Onboarding and welcoming new employees, including ensuring newcomers have the necessary IT and office equipment and access to the required IT systems 

• Coordinate annual staff surveys and collate responses

Operations

• Assisting the CEO and the wider team with administrative tasks

• Liaising with our external IT providers to ensuring all IT equipment is functioning and replaced when required

• Organising away days and other large meetings 

• Reviewing/renewing supplier contracts annually (including insurance provider)

Governance

• Organising Trustee meetings 

• Attending and taking notes at specific meetings (e.g. Trustee, Advisory Board, team away days)

• Updating the Charity Commission for changes in Trustees and submission of annual returns 

• Ensuring all policy documents are up to date and reviewed within the correct time frame 

Finance

• Processing invoices and expenses and coordinating twice monthly payment runs

• Reconciliation of the monthly corporate card bills

• Keeping the fixed asset register up-to-date

• Bank account administration 

• Collation of information for the auditors

We are looking for someone who can demonstrate the following skills and experiences: 

Essential

• Reliable, trustworthy and discreet

• Excellent organisational skills

• Confident user of Microsoft or Google packages, in particular excel spreadsheets or google sheets, Word or google docs

• Good written and verbal communication skills

• Good numeracy skills 

Desirable

• Previous experience as personal assistant or office manager

• Demonstrable interest in mental health and other key issues on which the charity works

• Previous bookkeeping experience including use of accounting software 

• Comfortable using IT systems generally (e.g. online banking, web-based platforms)

Terms and Conditions

• Location: Money and Mental Health’s central London office for at least 2 days per week with option for home working the rest of the time. The office is wheelchair accessible.

• Hours: 3 to 4 days (22.5 to 30 hours) a week. The charity has a flexible working policy with core hours of 10am - 3pm and remaining contracted hours distributed throughout the week flexibly. We are open to discussing other flexible arrangements, such as accommodating school runs.

Benefits

• Holidays: 28 days p.a. (including 3 days of annual leave between Christmas and New Year when the office is closed) plus bank holidays, adjusted for the part-time nature of this post and therefore calculated on a pro rata basis.

• Pension: Opportunity to be enrolled in the work pension scheme (subject to meeting standard auto-enrollment qualifying criteria). After auto-enrollment the charity will make a monthly contribution to the scheme equivalent to 5.5% of the monthly gross salary you receive, subject to you making a minimum contribution of 2.5% of the monthly gross salary you receive.

• Enhanced maternity/paternity/parental and adoption leave:  All employees eligible for Statutory Maternity/Paternity/Shared Parental and Adoption Pay receive 90% of their earnings for up to 12 weeks

• An Employee Assistance Programme

• Cycle To Work Scheme (up to £1000 loan for bike)

• Season Ticket Loan Scheme

• Annual training budget of £500, subject to the financial health of the Charity

Equal Opportunities and Mindful Employer

We are an equal opportunities employer and Mindful Employer and welcome applications from all, including those with lived experience of a mental health condition and other under-represented groups. We are also committed to improving employment opportunities in the charity sector for minority ethnic groups, and are particularly keen to receive applications from members of diverse ethnic communities. We are also happy to discuss any reasonable adjustments individuals may require in the recruitment process or once in post.

We have a job vacancy for a Dementia Specialist to join Shine as the Normal Pressure Hydrocephalus (NPH) / Dementia Coordinator. 

Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.

In the last year we have seen a 25% increase in members who are living with Normal Pressure Hydrocephalus (NPH) across England, Wales and Northern Ireland. There are currently just over 600 members with NPH, plus their carers registered, but we are expecting this to continue to rise as awareness and diagnosis of the condition grows. 

We are looking for an experienced, skilled, organised and dedicated new staff member to join Shine’s Services team to develop and lead our new NPH service. 

Purpose of Job

To be the Dementia specialist for Shine.

To provide the foundations for improved health, social and emotional outcomes for adults living with NPH/Dementia and to support their families/carers. 

Shine will offer you:

• A competitive salary

• 35 hour working week

• 25 days annual leave plus additional discretionary leave between Christmas and New Year

• Opportunity to purchase additional annual leave

• Additional annual leave due to length of service

• Defined contribution pension

• Life Assurance cover

• Support to learn and develop

Please see the full Job Description and Person Specification and Introduction to the NPH Coordinator Role below and on our website.

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to our CEO, Kate Steele.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Closing date: 11pm Wednesday 16th October 2024 

Interviews:  Tuesday 29th October 2024 at our Head office in Peterborough

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

With the successful completion of our first communtiy-led housing project, which is unique in terms of scale, its mix of tenures, and its self-build housing component, RUSS has cemented its reputation within the sector. This role is a fantastic opportunity to shape our future.

The role of the Company Secretary involves the following key components, supported by all Trustees, staff, active volunteers and wider RUSS team:

• Overseeing the roles and activities of Board members and volunteers to ensure that RUSS is keeping in line with its responsibilities as a charitable trust
• Organising the agenda and papers for each board meeting and ensuring that those providing reports and updates do so on time
• Attending finance and audit committee meetings to ensure that financial processes including yearly audits are running on time
• Intervening when RUSS activities are not taking place in line with the RUSS Rules & Principles and making recommendations to the Board regarding how to resolve such issues
• Organising the Annual General Meeting, alongside other Trustees
• Submitting the accounts to the Financial Conduct Authority
• Organising Board away days and training, alongside other Trustees and the Chair
• Overseeing Human Resources, alongside our interim Managing Director, Trustees and the Chair
• Line management of bookkeeper and other part-time admin roles Liaising with our lenders regarding our long-term loan
• Leading the process of applying for Registered Provider of Social Housing status: research and scoping, setting up and engaging with a working group and appointing consultants, to work towards making an application in 2025.
• Liaising with our estate management company (CDS) to ensure that service charge and hot water accounts are supplied promptly and accurately

We are a school that values diversity and individual contribution, supporting and encouraging both students and staff to pursue their interests and achieve their ambitions.

The role of Social Impact Researcher is both well established and valued; helping inform strategic decisions in many key areas. You will join Latymer at an exciting time, following a successful £50m fundraising campaign to increase our bursary provision to 1 in 4 of our students, the launch of our new Middle School curriculum which places Latymer at the forefront of educational reform in the UK, the celebrations for the Latymer Foundation’s 400th anniversary and the expansion of our community partnerships which impact 3,000 young people in our local area each year.

Reporting to the Executive Director of the Latymer Foundation, you will evaluate and analyse data in order to assess Latymer’s social impact, including its bursary programme and partnership initiatives. With insights from this data, you will help inform next steps and strategy, working with key department leads across the School. The Latymer Foundation is a registered charity.

Salary: Up to £48k depending on experience.

Hours: This is a full-time role working 37.5 hours a week.

To apply, find out more about the school and our attractive staff benefits package, please visit our website via the Apply button.

Closing date: 9am on Thursday 10 October 2024

Interviews Thursday 17 October 2024

Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.

We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references

Do you have the commitment and resilience to make a real difference in the lives of some of the most vulnerable people in our communities? If the answer is yes, we’d love to hear from you!

About the role:

We’re looking for passionate and dedicated Project Worker to join our Complex Needs Services in Camden. In this role, you will be part of a dynamic team providing tailored support to clients with multiple and complex needs, including mental health challenges, substance use, offending behaviour, and physical health issues. Using a Biopsychosocial model and working within a Psychologically Informed Environment (PIE), you will deliver high-quality, holistic support to help clients achieve stability and move forward in their lives.

Role responsibilities will include;

• Providing personalised support to clients with multiple disadvantage, including poly-substance misuse, mental health concerns, and histories of trauma.
• Conducting needs and risk assessments, and work collaboratively to develop and implement support plans.
• Promoting harm minimisation and recovery, enabling clients to set and work towards their own goals.
• Supporting clients to develop life skills, manage relationships, build social networks, and access external services and community resources.
• Facilitating group activities and structured interventions as part of our in-house recovery programme.
• Working in a multi-disciplinary setting, coordinating with other professionals to create integrated care plans.

About you:

• Experience of working with multiple disadvantage individuals, including those with substance use, mental health issues, or histories of offending and trauma.
• Proven ability to provide personalised assessments, support planning, and casework.
• Strong understanding of the challenges that disrupt clients' journeys towards independence, such as substance misuse, mental health issues, and domestic violence.
• Excellent crisis management skills and the ability to respond effectively to challenging situations.
• A strong understanding of the strengths and recovery model and experience of working within a Psychologically Informed Environment (PIE).
• Ability to motivate and engage clients through structured activities, group work, and positive interventions.
• Strong time management skills, with the ability to work independently and manage competing priorities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

If you are passionate about supporting people with complex needs and want to work for a charity that’s leading the way in homelessness prevention, apply today!

Important info:

Closing date: Sunday 13th October at Midnight

Interview date: Week commencing 21st October 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

The Group Finance Director holds a key role in the executive team in the Foundation Office of the Charity.  They are accountable for all matters relating to the UWGCF Charity finance, including the oversight of school income, endowment investments, loans, subsidiary companies, VAT, and the leadership of the Foundation finance team.  To succeed in the job, the post holder needs to build effective working relationships with independent school bursars and finance teams and link effectively with the Business managers in the state funded academies.

The UWGCF is a complex organisation, and the post holder will need to demonstrate a high level of communication and interpersonal skills, the ability to build effective and supportive working relationships with other and be prepared to engage fully in the work of the Foundation. This may mean working outside of normal working hours but most importantly means communicating and work with colleagues as part of the team.

Initially they will report to the Chair of Trustees, although following a Governance Review and further work on Foundation Strategy, the Trustees may appoint a Foundation CEO.  In the meantime the Foundation Office is led by a joint executive comprising three executives: Director of Governance and Operations, Director of HR, and Director of Finance.

For further information about this job please read the job pack attached.

Department: Finance

Location: hybrid – a minimum of 2 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: full-time, permanent

Salary: £46,000 – £56,000 per annum

Closing date: Sunday 6th October at 11.59pm

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
• free health cashback plan (Medicash) employee cover plus up to four dependent children)
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
• learning and development committed (bespoke training, LinkedIn Learning etc.)
• employee health and wellbeing committed (menopause friendly, disability confident employer etc.)

Background

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.

Purpose of the job/About the role

This is an exciting opportunity to join the Finance team at Dementia UK, playing a key role in the administration, maintenance, reporting, and compliance of funds and fund accounting.

As an Accountant, you will be responsible for carrying out monthly balance sheet reconciliations, leading on all trading subsidiary matters, and ensuring charity tax compliance, including VAT and Corporation Tax, across the organisation. You will also support the year-end process, including the preparation of the Annual Report and Accounts as well as assisting with the external audit.

In addition, you will contribute to the ongoing enhancement of financial governance by improving internal controls, configuring financial systems, and ensuring compliance with legal, VAT, and tax regulations. You will also produce accurate financial information to support decision-making, processing pump prime payments, setting up new suppliers, and managing purchase orders. Collaboration with the Finance Manager and Finance Business Partners will be key to ensuring accurate fund allocations for salaries and maintaining up-to-date reports for effective monitoring.

To succeed in this role, you will be either part-qualified in a UK professional accounting qualification (ACA, ACCA, CIMA, CIPFA) or part qualified by experience, with 2-3 years of proven financial accounting experience. You will have a strong understanding of charity accounting, particularly the Charity Statement of Recommended Practice (SORP), and demonstrate expertise in managing donor/restricted funds, including reporting for major donors, trusts, and foundations. Additionally, you will bring proven experience in enhancing internal controls and improving system processes.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

*Please note that any decision on flexible working is based on business needs

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our Privacy Notice.

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities. As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies toprotect women’s and girl’s rights.

Fundraising Administrator

What we offer

• £11,600–£12,400 per annum (£29,000–£31,000 pro rata) including London weighting.
• 10 days annual leave (increasing with service).
• Generous pension contribution and wellbeing support.

Key requirements

• Proven administrative experience, supporting a small and busy team.
• Experience of working with CRMs/Databases including at the roll-out and development stage.
• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.
• Excellent communication skills, both verbal and written.
• A genuine and enthusiastic commitment to the values, vision and goals of the Prison Reform Trust.

About us

Prison Reform Trust (PRT) is a registered charity with around 30 staff, volunteers and placements. We are working to create a just, humane and effective prison system by influencing decision-makers opinion formers and the public to:

1. Reduce the use of prison
2. Improve conditions for prisoners
3. promote equality and human rights in the criminal justice system.

Apply by 11:59pm on Sunday 6 October 2024

Hybrid working - 4 roles available; located in North, Midlands, East and South of England regions.

We are recruiting four Workforce Leads to support hands-on recruitment, attraction and the onboarding and training of IPS Employment Specialists and Team Leaders across the country. These will be dedicated, regional roles where you will support the scale up of the IPS workforce in your designated region. 
IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by Social Finance in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

The Workforce Lead will provide specialist support to services embarking on recruitment campaigns, monitor their effectiveness and share learning. They will also provide hands-on support for recruitment efforts and training. This will vary according to the service need, but could include headhunting, sifting CVs, preparing for interviews, shortlisting and training.

The opportunity

The Workforce Leads will play a crucial role in the recruitment, onboarding, and training of the IPS Workforce within their designated regions. They will support the scale up of the IPS workforce by ensuring high-quality recruitment processes, comprehensive training programs, and effective onboarding practices. The Workforce Leads will work closely with IPS Grow Regional Managers, local and national stakeholders, including NHS services, to recruit the IPS workforce needed to achieve high levels of employment outcomes for IPS clients.

Responsibilities

The key requirements of the role are:

 Recruitment and Onboarding:

• Lead the recruitment process for IPS Employment Specialists and Team Leaders in assigned regions.

• Collaborate with local services to identify staffing needs and develop tailored recruitment strategies.

• Support services by conducting interviews, shortlisting, and making hiring recommendations.

• Identify where IPS services can coordinate, combine recruitment efforts and facilitate links to ensure a joined-up approach.

• Coordinate and facilitate onboarding activities for new hires, ensuring they are well-prepared to deliver high-fidelity IPS services.

Training and Development:

• Deliver comprehensive training programs for new IPS Employment Specialists.

• Provide ongoing support and mentorship to new hires during their first year.

• Identify and address training needs, offering additional resources and workshops as necessary.

• Monitor and evaluate the effectiveness of training programs and make improvements based on feedback.

• Enrol IPS workforce members in e-learning training programmes and the accredited qualification.

Relationship Management:

• Build and maintain strong relationships with local and national stakeholders, including IPS services, ICBs leads and NHS Regional Leads.

• Support with workforce planning with services.

• Attend and contribute to regional meetings, sharing insights and updates on workforce development initiatives.

Quality Assurance and Reporting:

• Ensure that recruitment, onboarding, and training processes align with IPS Grow's quality assurance standards.

• Collect and analyse data related to workforce development activities, providing regular reports to the Workforce Manager.

• Identify challenges and propose solutions to improve recruitment and training outcomes.

Communication and Collaboration:

• Work closely with the Regional Managers and Regional Leads to ensure joined up and timely support for services in the region.

• Work closely with the Workforce Manager and other Workforce Leads to share best practices and coordinate efforts across regions.

• Contribute to internal and external communications, including newsletters, reports, and presentations.

About you 

·Recruitment Expertise. Proven experience of recruitment within the healthcare system or substantial involvement in healthcare-related recruitment is essential. This includes interviewing, evaluating candidates and making hiring recommendations.

·Training and Development Expertise. Experience in delivering training programs and workshops, with a focus on adult learning principles and effective onboarding practices.

·Bility to influence others. You will work directly with IPS services to support their recruitment of IPS workers, therefore strong interpersonal, communication and influencing skills are essential. You will need the ability to build and maintain relationships with a wide range of stakeholders.

·Organisational Skills: Excellent organisational skills, with the ability to manage multiple priorities, create project plans, and meet deadlines.

·Problem-Solving Abilities: Creative thinking and problem-solving skills, with the ability to quickly understand challenges and develop effective solutions.

·Adaptability and Flexibility: Ability to adapt to changing project needs and work effectively in a dynamic environment.

·Shared values. We have a passionate belief that helping people to achieve appropriate employment can transform their lives. We hope you will share this, as well as our other core values.

·A thirst for learning and self-development and sharing that learning with services and stakeholders. This will include capturing and sharing learning – in written form, developing tools/guides and training.

·Teamwork. You will be able to work effectively in a remote large, cross-functional team.

·Strategic planning and organisational skills. You will be able to manage your own workload, and able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines (internal and external).

·Creativity and the ability to self-manage. You will be able to demonstrate an ability to deliver results working with limited supervision, ideally in a remote working / virtual team environment. You will have strong communication skills and an ability to use a range of standard tools (such as Microsoft SharePoint, Zoom) to support virtual team working.

·Motivated to have impact / self-starter.  You will be able to demonstrate high levels of initiative and personal leadership. You will be committed to your own development, including getting up to speed with  and leadership practice. You will be continually curious and open to learning.

·Evidencing your work. You can provide timely reports and case studies to evidence your work and impact.

·Commitment to travel. The role will likely involve significant travel to build relationships and provide hands-on support as well as meeting with IPS Grow team members from across England.

Equality, diversity and inclusion

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer and support a range of flexible working options.

New Citizens’ Gateway is a registered charity with the aim to improve the quality of life and promote the physical, social and mental well-being of refugees and asylum seekers helping to reduce health inequalities, social exclusion and poverty and enabling positive integration.

We are seeking to enlist an experienced Refugee General Adviser to become a valuable member of our vibrant and active advisory team. Your role will involve offering information and guidance on matters such as accessing welfare benefits, PIP, housing, NASS support, education, employment, and training. This assistance will be provided not only at our office but also via phone and during community outreach initiatives.

You should possess substantial experience in offering direct advisory support to clients, collaborating with statutory services, and possessing a comprehensive understanding of the challenges encountered by Asylum Seekers/Refugees, as well as the available resources for their aid. Additionally, you will need the capability to deliver training and workshops, function effectively as a collaborative team member, exhibit adept negotiation and communication abilities, and manage demanding situations with minimal oversight.

If you're ready to make a positive impact and support refugees and asylum seekers on their journey, we invite you to consider joining the New Citizens' Gateway.

Benefits:

- 26 Days annual holiday + Bank Holidays

- 6% Employer's Pension Contribution

- Employees Assistance Package

- Hybrid Work

- Training Opportunities

Interview date: 3rd October 2024

Please keep this date free.

As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.

The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.

You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.

Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.

It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

Duchenne UK is an ambitious, dynamic and impactful charity. Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012. 

DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this. 

Since 2012, we have raised more than £27 million to end the devastating impact of DMD.  We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of life but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.

Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.

New opportunity to join our team

We have a new opportunity to join our team and build on these achievements. We are recruiting for a Director of Income Generation, who will be a key part of our senior leadership team and play a vital role in helping us achieve our mission.

The Director of Income Generation will work collaboratively across the organisation to oversee and grow all of Duchenne UK’s income streams including fundraising, commercial engagement, and new business opportunities.

The Director of Income Generation will report to the CEO and sit on the Senior Leadership team, working closely alongside the Director of Research and Development and Director of Finance.  

Working for Duchenne UK

We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission.  Over recent years, our Co-Founders have added high end skills and expertise to the team which has elevated Duchenne UK to be a high profile charity, delivering impact across not only DMD but rare disease.

We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.

We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, staff benefit from ‘Summer Fridays’, allowing them half days on Fridays (pro rata’d for part time staff) to enjoy the long summer weekends.

About the role

At a strategic level this role is responsible for leading on all aspects of income, including fundraising, commercial engagement, and new business opportunities, leading the development and delivery of a bold and effective income strategy to support our organisational ambitions and future sustainability.

The Director of Income Generation will inspire and develop the charity’s income team, taking overall responsibility for setting and achieving income targets for the organisation. They will ensure a collaborative and integrated approach to income generation across the organisation.

The Director of Income Generation will report to the CEO and be part of the Senior Leadership team, working closely alongside the Managing Director, Finance Director and Director of Research and Development.  They will line manage a team to support the delivery of the income strategy.

Job Description

Income Generation

• Aligned to the organisational strategy, designing and delivering Duchenne UK’s income generation strategy, establishing a delivery plan to hit targets across a diverse range of income streams, including community fundraising, events, trusts and foundations, major donors, research and development grants and commercial income.
• Oversee the process and systems of managing funders and new business opportunities, including overseeing the charity’s CRM system (Salesforce) to support a high end and holistic approach to the account management of funders and stakeholders.
• Set, monitor and deliver annual income and expenditure targets.
• Attend meetings with funders and prospects, and networking events to uncover new opportunities, including management of Duchenne UK’s Development Board.
• Developing and growing the income pipeline, working closely with the Research and Development team to identify funding for existing and pipeline projects.
• Support the team to develop professional and engaging materials including fundraising proposition, applications, proposals, appeals, pitches and reports.
• Proactively seek-out and identify new trends and developments and make recommendations to Duchenne UK.
• Oversee reporting to ensure the preparation and timely submission of reports on progress on objectives, budgets and targets.

Strategy

• Provide strategic insight and vision both externally and internally as part of the Senior Leadership Team.
• Provide strategic insight and foresight to proactively identify and secure new opportunities.
• Work alongside Board members to maximise income generation opportunities, provide reports and updates where required and support the work of the Finance Committee.
• Develop and nurture an ongoing interest and deep understanding of Duchenne UK’s work so that they can confidently and passionately convey the value and impact externally.

Leadership

• Be an inspiring ambassador for the vision of Duchenne UK and ensure it is reflected in the strategies, outputs and behaviour of the income team.
• Create an income team which is ambitious and passionate about Duchenne UK, providing leadership, coaching and setting priorities and targets.
• Lead the team in their approach to sourcing new business/funding opportunities through bids and pitches.
• Build strong working relationships with our founders, members of the Board, strategic partners and colleagues at all levels, adopting and encouraging a collaborative working approach.
• Provide line management to direct reports, setting and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.
• Ensure all staff receive consistent and motivating direction and feedback to enable them to work to the best of their ability.
• Keep up to date market information and competitive intelligence in target sectors/markets.
• Carrying out any other duties as required; which are consistent with the duties and responsibilities of the post.

Budgeting, reporting and compliance

• Manage the income budget, providing regular reports as required to the Senior Leadership Team, Finance Committee and the Board of Trustees.
• Set, deliver and monitor the income generation delivery plan, ensuring all objectives and KPIs are met and are managed as appropriate.
• Work proactively to identify and monitor risk, working alongside the Compliance and Risk Committee to mitigate risks as part of the wider risk management process.
• Ensure income generation complies with legal and regulatory standards.
• Keep up to date with Charity Commission regulations and guidelines.

Person Specification

Knowledge and experience, a proven track record of:

• Strong track record of meeting income targets in a leadership role.
• Developing and implementing a strategy to generate income.
• Leading, managing and inspiring high performing teams.
• Strategic planning, budgeting and monitoring.
• Fostering successful relationships and partnerships with key external stakeholders.

Skills and Competencies:

• Collaborative working style and excellent relationship building skills.
• Good organisational skills with the ability to prioritise work effectively to meet deadlines and to work autonomously.
•  Applying passion and creativity to develop successful funding activities.
• A strategic thinker with the ability to see the bigger picture and make decisions in line with the charity’s needs as part of a team.
• Team management – leading, line management, and developing the income team.
• Target focused and results driven with an ambition to drive activity forward.
• Excellent written and verbal communication skills, including the ability to speak engagingly to a wide range of audiences and to represent Duchenne UK.
• Ability to resolve complex situations and deal sensitively with difference of opinion.
• Enthusiastic, proactive, can-do attitude.
• Discrete, confident and diplomatic.
• An approach which is flexible, innovative and responsive.
• Discrete, confident and diplomatic.
• Ability to consistently demonstrate Duchenne UK’s values.

Desirable

• Charity experience.
• Knowledge of the research and healthcare sectors.

Sound like the job for you? We’d love to hear from you:

Benefits

• 25 days of annual leave + 8 days of public holidays (both pro rata)
• Summer Fridays – half days on Fridays in July and August (pro rata)
• Flexible working policy
• Hybrid working
• Standard Employer Pensions contributions after 3 months
• Team wellness day and team away day
• Training and development opportunities

Terms and conditions

The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.

Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the Foundation’s work and working with colleagues on new initiatives.

The organisation’s hybrid working policy is at the discretion of the line manager during the first three months of employment, to support the induction process.

Applying for this job

Please send us a copy of your CV. In addition, please answer the following questions, with a maximum of 300 words per question. You can send us a short film with your answers if you prefer or let us know if you would like to give us this information in a different way.

1. Please tell us why you would like to work for DUK.

2. In the job description, we have highlighted a range of experiences and skills we think we need. Please describe how you have demonstrated three of these. Please give us practical examples. It’s ok to use experiences from outside of paid work, including experiences you may have had in your personal life.

3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.

4. Tell us one thing that really excites you about this role.