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About us
Who we are
Travel Hands charity relieves the needs of Visually Impaired People (VIP) by facilitating safe, convenient, and inexpensive outdoor travel so they can attend formal appointments, recreational activities and community events.
Travel Hands eases the outdoor commute of Visually Impaired People (VIP) by pairing them with Travel Hands (sighted & verified volunteers) to walk together to similar destinations. Since 44% of VIPs in the UK use smartphones, we operate in a hybrid model: call centre and mobile- web apps. We have built a dashboard interface for the customer service and operations team to match the requests, chat with the users and monitor our users' journeys when they are active for improved safety. With our technology, a journey request is sent by a VIP or by the backend team on behalf of VIPs to nearby available Travel Hands. The accepting Travel Hands will pick up the VIP and walk towards the requested destination.
The VIP pay a small fee per journey and Volunteers flexibly help VIP and walk more. They are vetted by the Enhanced Disclosure and Barring Service (DBS) and trained with our online or in-person course. As a Thank You, our volunteers get reward incentives that can be redeemed from our app.
