The Fire Fighters Charity

Who we are

Our vision is to make a positive difference by supporting people in the fire community when they are in need. We will work with them to enhance their quality of life and change things for the better.

Whether injured, ill or in need of psychological support to come to terms with the life and death situations they face on a daily basis, we exist to support the everyday heroes of the UK fire community.

Ensuring you get the right support, delivered to you in the right way and at the right time. This is the corner stone on which our support philosophy is based.

We do all we can to support every member of the UK’s fire family. By providing easy access to proactive health and wellbeing information and lifestyle advice, specific to the fire community, we want to help our community to live well throughout their lives. But, when something goes wrong and a need arises, we are always there too.

From our innovative, centre-based residential programmes, to a whole of host of digital solutions, we do all we can to give our beneficiaries the physical and psychological support they need, wherever they are in the UK. Furthermore, our Welfare Services and community-based teams, provide support to individuals and families at home and in their local communities, helping them through life’s tough times.

Our culture and values

Respect is central to the way we work. To achieve our Charity's Vision we will:

• be Responsive by carrying out timely, appropriate and consistent interactions
• be Engaging by creating a receptive environment and communicating effectively
• be Supportive by promoting and enabling a positive environment and culture
• be Professional by continually striving for excellence in all that we do
• be Equitable by challenging inequalities and treating people fairly
• be Caring by exhibiting empathy and valuing others, our Charity and ourselves
• demonstrate Teamwork by working collaboratively to achieve common goals

Equality, diversity and inclusion policy

For our people and culture to thrive, we appreciate the positive impact having a diverse range of people from various backgrounds and life experiences brings. In the UK, the Equality Act 2010 places a duty to not discriminate based on the nine protected characteristics (age, disability, sex, sexual orientation, gender reassignment, race, religion or belief, pregnancy and maternity leave, marriage and civil partnership). We will take this a step further and consider intersectionality, ensuring people can be their best self.