Public Facing Jobs in Barking And Dagenham, Greater London

Job Title: Associate Advocate

Service: Coram Voice, West Midlands

Contract Type: Associate

Hours: Variable, Minimum Availability Required: 15 hours per working week (Monday to Friday)

Salary: £16.00 per hour for professional time, £8.00 per hour for travel time and £0.45p per mile for mileage

Location: Home based with travel across Worcestershire and Shropshire (West Midlands)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives.

Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.

Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

About the Role

You will work directly with care experienced children and young people and those on Child Protection Plans providing them with advocacy support in the community and a variety of settings.

You will empower and support them to ensure their voices are heard within decision–making processes that effect their lives.

You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people.

If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you.

Recruitment process

Shortlisting will be undertaken by our Children’s Rights Managers. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application

• We cannot accept general CVs.
• When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.

Closing Date: Rolling until Monday 7th October 2024 (23.59pm)

Interview Date: Rolling until Thursday 17th October 2024

General consideration for applications

• DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
• Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity
• Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.

Coram Voice is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

If you are passionate about the power of data and insights and want to support young people to transform their lives, then this is a fantastic opportunity to join the Impact team at The Prince’s Trust.

Making an impact on young people’s lives is at the heart of what we do so measuring and evaluating our services is key to informing the programmes we design and showcasing our success with partners and funders. We are looking for a task-focused, diligent, and organised professional to support the delivery of our impact tools, reporting and projects. 

You will be numerate, with great communication skills and an eye for detail.  This role is ideally suited to someone who has excellent co-ordination and customer service skills with an interest in using and developing their knowledge and skills in research and evaluation.

Most importantly, you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture. 

This is a new role, and an exciting time to join our well-regarded and high performing team. 

You will have a strong background in advocacy and strategic communications at a senior level, with related skills and abilities, and have a good understanding of human rights in the UK, including our everyday rights.

We are currently seeking a Digital Marketing Lead as part of the Communications Team at Carers First. The Digital Marketing Lead will play a central role in enabling us to deliver our 2024-2027 strategy and provide support to unpaid carers. This will include:

· Raising the profile of Carers First, building our brand awareness and engagement levels to reach new carers and to             raise awareness of the issues affecting carers.

· Building on how Carers First engages with carers and supports them in accessing timely and relevant information.

· Managing Carers First’s digital marketing activities using a variety of digital marketing tools

· Overseeing Carers First’s digital presence, focusing on promoting our digital offer to reach more carers 

To be successful you will be a digital expert, with proven experience of developing and delivering exceptional digital work as part of an overall communications strategy. You will be data driven with a passion for implementing and analysing effective marketing campaigns.

This role is hybrid with the expectation that it will be mostly remote working with some travel to Carers First locations required.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification within the candidate pack and complete our application form.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of the closing date, your application has not been successful.

Carers First is an Equal Opportunities Employer

Job description

 The aim of this exciting role is to contribute to the delivery of Mind in Tower Hamlets (MITHNR) and East London Foundation NHS Trust’s (ELFT) Talking Therapies Employment Advice Service.  

 Purpose of the role

 To provide employment advice to patients accessing ELFT NHS Talking Therapies, supporting patients to gain and/or retain employment via one to one information, advice and guidance sessions. This role is part of the national Employment Advice in NHS Talking Therapies programme and has been accredited by the Matrix standards for information, advice and guidance.

 Adopting our organisational culture

 We have a strong reputation for delivering high quality services and achieving positive outcomes.

Our practices are underpinned by our Kindness Charter, Professional Code of Ethics, Code of Conduct and organisational values. We expect everyone to embrace our culture, ethos and our anti-racist, anti-discriminatory and inclusive practices throughout their work.

Key Responsibilities

Role Specific

· Maintain a caseload of clients offering one to one support to help clients find, remain or retain employment. 

· Carry out initial telephone assessments and action plans using SMART goals to identify clients goals and barriers to employment.

· Offer a range of employment support interventions to clients that will support them to find, remain or return to work.

· Offer one to one sessions at least 1 evening per week where working hours will be 11 – 6:30pm

· Work in an integrated way with the IAPT clinical team to demonstrate a seamless service to the client. Co-location to different NHS IAPT services and centres across Tower Hamlets to offer Employment Advice.

· Support clients to create CVs, Cover Letters, write applications, inform clients of job search techniques, and provide mock interview practice.

· Provide 1-2-1 support to clients to enable them to return to work after long term sickness absence or other reasons

· Work closely with employers to support clients to remain in their jobs by negotiating reasonable adjustments at the workplace

· Work closely with local employment law professionals and trade unions to offer clients and their employers with information about their employment rights and responsibilities

· Manage allocated service project and work with the team to ensure referrals are received on time

· Ensure that all necessary paperwork is completed on time, including questionnaires, reports and minutes for each client engagement and that these are regularly updated using the IAPTus (patient database system) and protocols.

· Ensure Caseload Management Tool is regularly up to date with client session information and targets.

· Signpost the client, where necessary, to other agencies who will be able to provide advice on benefits or support that the client may be entitled to

General

· Comply with, promote, and contribute to the development of MindTHNR’s: Aims and 

Values, Equality, Diversity and Inclusive principles and all organisational policies.

· Attend appropriate internal, external training courses, E-Learning, supervision, and staff team meetings and away days.

· Other than where central administrative support is available, to be administratively self-servicing.

You must have:

· At least 1 year of providing Employment Advice or equivalent work experience in Employment/IAG Sector

· Educated to degree level or equivalent work experience.

· Ability to provide 1-2-1-person centred employment advice

· At least 1 year’s case load management experience

· Demonstrable experience of working within a multi-disciplinary team and establishing good working relationships with other provider organisations, e.g., legal advice, job centres and HR

· Experience in offering advice around employment issues including welfare benefits

· Experience of engaging and working with employers in supporting people to gain and retain employment

· Experience of using client database systems and IT systems

· Understanding of Adult Safeguarding principles

· Ability to work well under pressure and deal with conflicting demands and plan, prioritise and manage deadlines and workloads.

· Good understanding of legislation, good practice and

· guidance in relation to employment rights, disabilities, and welfare benefits

· Understanding of the challenges faced by employers when supporting employees with common mental health difficulties

· Ability to actively listen to clients’ needs and offer advice in a non-judgemental way

· Demonstrate the ability to work as part of a team in a diverse environment

· Excellent IT skills including Word, Excel and Internet including database systems

· Demonstrable ability to engage with people from all backgrounds and a commitment to Equality, Diversity, and Inclusion practices.

The benefits of working for the organisation include 28 days annual leave + Public Holidays, Development and Growth opportunities, Company Pension Scheme and an Employee Assistance Programme.

Post is subject to an enhanced Disclosure Barring Service check and Right to Work Checks.

As an anti-racist, anti-discriminatory and inclusive organisation, we strongly welcome applications from all sectors of the community.

Legal Officer

Full time and permanent from London office.

Salary
£39,520 full time and permanent from London office.

Benefits
26 days annual leave (plus bank holidays), generous workplace pension, wellbeing support, resources for learning & development, and we can offer a modest relocation fund.

About you, about us

Join us
You're curious about how technologies affect power and shape the future. You're an advocate who wants to speak out for change with a voice that is both nuanced and engaging. You want to help build an organisation that is always learning. You want to cooperate closely with colleagues and partners across the world on a tapestry of topics, developing and sharing diverse skill-sets along the way. You're keen to explore new multidisciplinary and resourceful methods to achieve meaningful change.

Working together
You'll join an organisation of 25+ people in our Central London office from diverse backgrounds, collaborating, building and learning together. We are delivering our multi-year strategic plan to protect democracy and civic spaces from authoritarian technologies, defend people’s dignity as they seek access and protection, challenge companies who profit from exploitation, and hold governments accountable for the extraordinary powers they amass. We engage stakeholders, institutions, and adversaries with tact and persistence. We target systems-level change and establish safeguards for people across the world so that freedom and privacy will be the foundations of tomorrow’s societies.

About the role

What you'll be doing
The Legal Officer will conduct advocacy to achieve PI’s goals. This will include legal, policy, research, outreach and public engagement initiatives as PI formulates new and creative ways to demand change globally, including working with our partners across the world.

Essentials

Experiences

• Experience working with data protection regulations, including enforcing them or ensuring organisational compliance.
• Experience working with international human rights standards and/or national rights frameworks.
• Law degree or equivalent postgraduate diploma in any jurisdiction.
• Admitted/qualified to practice in any jurisdiction.
• Experience in a legal role post admission/qualification.
• Understanding of and experience working within a variety of local, national, and international jurisdictions, including those governed by common law or civil law.
• Experience taking creative approaches to novel legal challenges. 
• Experience in NGOs/human rights organisations.
• Knowledge of legal issues related to data and privacy, including data protection and surveillance, or the legal concerns raised by techniques such as the use of artificial intelligence, automated decision-making, data brokerage and profiling.
• Experience mitigating legal risks faced by organisations.
• Passion for technology and its interaction with human rights.
• Proven track record of communicating complex issues to diverse audiences.
• Experience in engaging in strategic advocacy regarding conduct of state or non-state actors.
• Experience in designing and delivering learning and education activities and content, i.e. trainings, workshops, etc.

Skills

• Ability to work with and manage relationships with partner organisations, coalitions and counsel.
• Proactive and self-motivated, capable of working unsupervised and taking responsibility for managing relationships with key partners, stakeholders, and adversaries.
• Capable to deliver projects, working collaboratively through delegation and coordination, and incorporate critical reflections into future planning.
• Thoughtful interpersonal skills for engaging with colleagues and stakeholders from experientially, demographically, cognitively, and culturally diverse backgrounds.
• Demonstrable excellent written and oral communication skills, with attention to detail and audiences.

Desirable experiences and skills

• Knowledge of and experience advocating for the protection of social, economic and cultural rights.
• Record of stakeholder engagement, promoting or enabling meaningful participation of communities and civil society in advocacy.
• Deft at speaking publicly, including with the media and at conferences and high-level stakeholder meetings.
• Experience in identifying, researching, monitoring and documenting technologies and technology-related policies and practices of state actors, companies, and other third-parties.
• Willing and able to travel internationally.
• Fluency in a language other than English, with one of the other 5 UN languages (Spanish, French, Russian, Arabic and Chinese) an asset.

How to apply

We want to encourage applicants with diverse experiences, backgrounds and talents. And you might be reading this page and thinking 'they won't want someone with my unusual background'. Well, you'd be wrong. Each of us here have followed our unique paths. PI is built on genuine diversity, and we would encourage you to apply if you think you can meet the criteria of the role based on your life experiences.

To apply, please send:
* a CV (not more than two pages)
* a covering letter (not more than two pages)

The closing date for applications is Sunday, 6 October 2024 at 11:59pm BST.

Only complete applications will be considered. Please see the About/Opportunities section of Privacy International's website for further instructions on how to submit an application.

The candidates who we choose to interview will be contacted by the end of the day on Wednesday, 9 October 2024.

Interviews will take place between 14 and 16 October – please reserve these days for a possible interview, which can be arranged in person or as a video conference.

We may conduct a second round of interviews, which will be decided only after the first round of interviews takes place.

For information about how Privacy International will use your data during recruitment please see our Privacy Policy on our website.

• ​Salary: £30,000 - £33,000 per annum at 1.0 FTE (or pro rata equivalent if part-time).
• Working pattern: This role can be full-time or part-time at 0.8 – 1.0 FTE (30 – 37.5 hours per week). Flexible working requests will be considered.
• Contract: Permanent with a 6 months probationary period.
• Team: Operations Team
• Location: This role can be remote, hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days each month, as well as be able to regularly (at least weekly) travel around the country to meet clients and their families in person. At least 1/3 of the families we support are currently based in London/South East but are dispersed across England and Wales.
• Reporting to: International Safeguarding and Protection Manager

Safe Passage International (SPI) is recruiting an Arrivals and Social Support Worker to support to continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum, and that the young people and families we work with have dignity and safety on arrival.

This Arrivals and Social Support Worker will work with young people and families to support them in their reunification and arrival to the UK. This legal casework is facilitated by our UK Legal Team and covers a range of geographic regions inside and outside of Europe, including responding to emerging crises such as working to support people fleeing Afghanistan, Ukraine, Sudan and Palestine.

Reunification and resettlement is a difficult process. This role will involve conducting pre-arrival needs assessments, preparing the family for the reunification, and supporting them after they arrive in the UK. The Arrivals and Social Support Worker will also help young people and families transition into their new life, by supporting them with the practical and emotional aspects of resettling in the UK. You will work with the family and professionals and act as a bridge into longer term services and support. This role will also provide social support on a case-by-case basis for others in vulnerable situations, including family members pre-arrival, as well as to those on our Young Leaders Programme. This is a challenging and extremely rewarding role for candidates with a good understanding of the challenges young people and refugees face on arrival to the UK.

We are looking for candidates with strong social support skills, as detailed in the Person Specification. Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital statuses (or non) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.

We respect that people’s identities is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like an informal chat about the role and your experiences, please read through the Job Application and Guidance document attached below. Alternatively, for more information, please visit the job advert for this role on our website.

How do I apply?

Please visit our website for more information and click on the attached documents to read the full Job Description & Person Specification alongside our ‘Application Questions and Guidance’ below.

Closing date: Sunday 13th October at 11.59 pm

New Citizens’ Gateway is a registered charity with the aim to improve the quality of life and promote the physical, social and mental well-being of refugees and asylum seekers helping to reduce health inequalities, social exclusion and poverty and enabling positive integration.

We are seeking to enlist an experienced Refugee General Adviser to become a valuable member of our vibrant and active advisory team. Your role will involve offering information and guidance on matters such as accessing welfare benefits, PIP, housing, NASS support, education, employment, and training. This assistance will be provided not only at our office but also via phone and during community outreach initiatives.

You should possess substantial experience in offering direct advisory support to clients, collaborating with statutory services, and possessing a comprehensive understanding of the challenges encountered by Asylum Seekers/Refugees, as well as the available resources for their aid. Additionally, you will need the capability to deliver training and workshops, function effectively as a collaborative team member, exhibit adept negotiation and communication abilities, and manage demanding situations with minimal oversight.

If you're ready to make a positive impact and support refugees and asylum seekers on their journey, we invite you to consider joining the New Citizens' Gateway.

Benefits:

- 26 Days annual holiday + Bank Holidays

- 6% Employer's Pension Contribution

- Employees Assistance Package

- Hybrid Work

- Training Opportunities

Interview date: 3rd October 2024

Please keep this date free.

Union Chapel has been running an important project to assist asylum seekers resident in Islington contingency hotels.

With funding made available by Islington Council, we provide wraparound support in the form of orientation workshops; health and wellbeing; information relating to the asylum process; ESOL classes; social activities and befriending.

Union Chapel is a church with a strong commitment to social, economic, racial and climate justice. Alongside Margins our charity for people living precarious lives, we aim to ensure dignity and self-determination for all who are seeking safety within the UK. Union Chapel is also well known as a venue for music.

Union Chapel is located in Compton Terrace, N1 but the bulk of the work will take place either in the hotels or in premises close to them in Kings Cross.

The post holder will work closely within the Church team and alongside the Margins staff, especially with our Social Justice Worker.

This post is part time – 3 and ½ days per week.  Some early evening work may be required.

Responsibilities and Duties

Run regular ESOL classes and organise new groups according to students’ needs

Recruit volunteers who will provide regular learning opportunities and befriending for hotel residents, including recruitment from within the resident group

Arrange Safeguarding courses and DBS checks for volunteers

Provide information to potential and newly recruited volunteers on the values, activities and scope of the programme

Maintain regular contact and support for volunteers

Manage a timetable for ESOL groups

Liaise with hotel staff and external partners to maximise learning opportunities for students

Plan English classes and provide appropriate learning materials and resources

Provide volunteers and participants with information on other opportunities within our programme such as workshops on the asylum process and health and wellbeing and other free opportunities

Report any safeguarding issues in a timely manner

Work closely with our Social Justice Worker and attend weekly drop-ins

Carry out follow-up referral work

Person Specification

Essential

Experience of providing ESOL

Understanding of approaches to language learning

Understanding of the situation of asylum seekers in the UK and empathise with them

Experience of volunteering, recruiting and supporting volunteers

Good organisational and administrative skills

Experience of group work in a community setting

Knowledge and understanding of safeguarding concerns for vulnerable adults

Desirable

Ability to speak one or more of the languages spoken by hostel residents, currently Farsi, Arabic, Tigrayan, Kurdish Sorani, and French

Qualification in adult education

Closing date for applications:  4 October, 2024

Interviews: week of 14 November, 2024

Thank you for taking an interest in our Data and Insight Coordinator role. 

This role will be central to ensuring our data-driven approach aligns with our goals. You'll work closely with the Head of Evidence and Impact and colleagues across the organisation to:

• strengthen our data infrastructure,
• optimise programme evaluation,
• inform our fundraising and communications efforts, and
• advocate for policy changes that benefit young people.

We're seeking a passionate and collaborative data professional who is excited about using data to drive positive change. We are a small department and this role will help bolster capacity as we embark on an exciting period of growth with our new 2024-2027 strategy cycle. 

This role is perfect for someone looking to take a step up in data management, training & information sharing.

Khulisa’s new strategy is focused on evolving our delivery approach for lasting impact. This involved making significant changes to our programme delivery and operating model. This shift towards prioritising long-term outcomes and an evolved delivery approach requires an expert Data and Insight Coordinator who can play a central role in data management and analysis, systems development, MEAL (Monitoring Evaluation Accountability and Learning), and storytelling.

Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role and there will be opportunities for fieldwork e.g. conducting interviews, facilitating and moderating focus groups, etc. We can provide training and support to help you develop the necessary qualitative skills.

The ideal candidate is someone who is passionate about data and eager to contribute to our ongoing efforts to improve our data-driven approach. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non analytical backgrounds, and get a kick out of improving processes then get in touch.

If you're creative, solution-oriented, and enjoy working with diverse teams, we encourage you to apply. There has never been a more exciting time to join!

Please download the full application pack before applying. You can find further details on Khulisa's website too.

To apply, please share a covering letter addressing the abilities and skills within the person specifications, and a copy of your CV (no more than 2 pages) by 9pm, Sunday 20 October 2024 with us. 

Any applications without a covering letter will not be considered.

Job Title: Marketing Membership Officer 

Team: Supporter Experience & Engagement

Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)

Hours:21 Hours per week

Salary on appointment: £14,742 - £16,216 per annum*

*This role sits within a pay grade with a pay range of FTE £24,570 to £27,027. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. 

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way.  So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.

We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.

This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.

If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.

Key responsibilities

• Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
• Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
• Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
• Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
• Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community. 
• Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
• Co-ordinate across teams to ensure data is provided in a timely fashion
• Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
• Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
• Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
• Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
• Send relevant reports and feedback to suppliers
• Update a weekly tracker sheet of performance across all channels
• Provide additional support as required in responding to Facebook comments on our acquisition adverts

Impact

• Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.

Other

• To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
• Engage and proactively develop excellent working relationships across the organisation.

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals. 

The Person

Knowledge, skills and experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role

• Understanding of basic marketing practices

• Some familiarity with data protection laws and confidentiality principles

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strong administrative and organisational skills

• Excellent attention to detail and accuracy

• Able to handle multiple tasks and prioritise effectively

• Good communication skills and ability to liaise with internal and external stakeholders

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience working in an administrative role (volunteer, work experience or job)

Desirable:

• Experience in working in membership or customer service roles

• Familiarity with CRM systems and/or excel

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships

• Empathetic and patient, with a genuine desire to help supporters

• Positive and professional attitude

• Proactive and self-motivated with the ability to work independently

• Interest in walking and/or being an advocate for the outdoors and natural environment.

The Ramblers promote diversity and welcome applications from all section of the community. 

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

This is a new and exciting role in Refuge, and the post holder will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. The post holder will be based within housing teams for three days a week, to help facilitate.

• Close working relationships with Housing colleagues
• Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
• Specialist support for survivors at the moment of crisis
• Provision of advocacy; supporting survivors to access safe accommodation
• Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager

This recognises that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.

The housing IGVA will carry a caseload of survivors and their children that require additional support. They will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

They will empower survivors by providing them with emotional, practical and personal welfare support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Admin Officer - Resilient Water Accelerator

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK

Hybrid working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:

Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Admin Officer - Resilient Water Accelerator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The Resilient Water Accelerator (RWA), hosted by WaterAid, is a global initiative that aims to:

• Address the climate impacts on water to strengthen resilience in vulnerable communities;
• Secure greater investment from public and private sources in water infrastructure and services;
• Ensure this work can be replicated and scaled to increase long term water security.

To achieve this we will work with policy makers, experts, investors and communities to identify critical climate risks to water and shape a business case for priority projects.

We will work to ensure these projects act as positive examples of a new approach to programme development in the water and climate sectors.

This role will play an essential part in delivering our international programme of work.

As the Admin Officer, you will be a critical part of the Global Secretariat- helping to link the different parts of the RWA together and co-ordinate with our partners around the world.

About the Role:

You will work with the Senior Management Team to ensure the team can deliver our work to the high standards we set for ourselves. As the RWA delivers its ambitious programme of work the post holder will ensure we are delivering high quality events, prompt and regular engagement with key stakeholders, and rapid and consistent processing of contracts, payments and reporting for donors and suppliers. This will require the ability to build an understand of the processes and objectives of WaterAid and the Resilient Water Accelerator so that we respond appropriately to work and opportunities as they arise, and are conducted in line with agreed policies and procedures.

You will be accountable for:

• Providing support and solutions as the RWA puts in place new structures and systems ahead of independence, working with SMT to explore the practical and regulatory steps towards building our own independent systems.
• Take the lead in engaging with WaterAid's finance processing systems
• Process payments
• Develop contracts and due diligence
• Prepare invoices and work with the team to develop budget forecasts
• Support events and publications
• Help the team engage designers and publicity services for event and publications
• Support planning and project management for events and publications
• Liaise with WaterAid's communications team to ensure visibility of RWA activities
• Support Hiring and Training
• Support the recruitment and onboarding process for new staff, organising recruitment campaigns, working with WaterAid's People Team, and liaising with candidates.
• Supporting staff activities, including logistics for travel and accommodation for training, aways days and in-person meetings

About You:

• Ability to act on your own initiative to ensure momentum of our work is maintained
• Good attention to detail
• Ability to produce high quality written work in English with a strong eye for detail
• Experience of organising events
• Experience in administration - contracts, payments and project management procedures
• Passionate about climate adaptation and water security, and driven to make a difference in the lives of vulnerable communities
• Strong team player and willingness to be flexible to respond to changing priorities.

Closing date: Applications will close at 23:59 on 29 September 2024. Availability for interview is required week commencing 7 October for online interview

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening:

In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.

Key details

• Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
• Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
• Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
• Application deadline: 9am, Friday 4 October 2024
  
   

  Key objectives:

• To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
• Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
• To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.

• Reporting to: Service Manager and Head of Services (Housing)

  Main tasks and responsibilities

  Young people's services

  Delivering a resettlement service to young people with multiple needs. This will include:

• Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
• Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
• Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
• Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
• Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
• Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
• Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
• Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
  
  Sharing best practice

• To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

• Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
• Promoting and representing NHYC at relevant forums, meetings and events.

• Information management

  To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

• Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
• Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
• Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
• Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.

• Reviewing personal and professional development needs

  To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

• Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
• Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
• Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
  
  Other

• To contribute positively and constructively to the development of the team, the service and the centre. This will include:

• Covering for other members of the team where necessary.
• Following NHYC’s policies, procedures and performance expectations in all functions of the post.
• Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.

Application deadline

9am, Friday 4 October