Project Support Officer Jobs

Do you have a passion to make a difference to the lives of young people and local communities in the Essex, Kent and London areas? YMCA Thames Gateway Group is seeking a Director of Finance and IT to join our outstanding executive team, and to take a lead in ensuring that our work continues to create supportive and energising communities that are open to all, where people can truly belong, contribute and thrive.

Joining our team is an opportunity to be part of a global movement that is inclusive, diverse and forward-thinking. YMCA is the largest and oldest charity working with young people in the world. We are one of the 97 YMCAs in England and Wales, and we are one of the 10 largest.

We are dedicated to helping people reach their full potential in mind, body and spirit. We provide support to around 10,000 people in our local communities through a diverse range of services including supported and move-on housing; health and wellbeing activities; and childcare, youth and family work.

This is an exciting time to join YMCA Thames Gateway Group. Our turnover has increased from £3.5 million to £10 million over the last few years, and we are two years into a new five-year strategy focused on strengthening our YMCA branches and business streams, whilst continuing to achieve our impact ambitions.

We seek a Director of Finance and IT who shares our values and ethos and brings:

• Strategic financial leadership experience in a similarly complex environment, ideally with relevant experience in charity or housing association contexts
• strong commercial acumen;
• accountancy qualifications and experience of treasury and cash management;
• excellent interpersonal and communication skills, with a collegial, engaging approach.

This is a hybrid role which will include some home working and a regular presence at YMCA Thames Gateway Group sites in Essex, London and Kent (in particular the Romford site where many of the Finance and IT team are located).

This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community. Delivering on behalf of our housing landlord, you will oversee the estate service ensuring the estate cleaning and grounds maintenance is carried out to a high standard that will enable our communities to thrive.

The postholder will be responsible for working together with the Estates team, contractors, SW9 operational managers, and the wider staff team. To lead an efficient and effective team within the customer services department to deliver a high-quality customer focused service in line SW9 objectives.

You will be leading a team and provide services to approximately 1,800 properties, ensuring that our services are fit for purpose and offers our residents excellent customer service.

Key Responsibilities:

· Manage Estate Service: Oversee and coordinate all estates activities, ensuring timely and cost-effective solutions.

· Team Leadership: Lead and support a team of staff and contractors, fostering a collaborative and efficient working environment.

· Budget Management: Control and monitor budgets, ensuring projects are completed within financial constraints.

· Customer Service: Maintain high levels of customer satisfaction by addressing tenant concerns and feedback promptly.

· Reporting: Prepare regular reports for senior management, highlighting performance metrics and areas for improvement.

About you:

We are seeking a highly motivated and experienced Estate Services Manager to oversee the effective management of the in-house cleaning team and external contract management for various aspects of the estate and delegation. The ideal candidate will have a strong background in estate management, excellent organisational skills, and a passion for delivering first-class service.

You will have good technical knowledge and management experience. This is a highly visible role, and the successful applicant will be able to demonstrate experience of delivering a first-class estate service.

·  To work within temporary accommodation provided by New Forest District Council (NFDC) provide intensive support to the victim / survivor and their child(ren) living within the properties.

·  To provide high-quality crisis intervention, information, advocacy, and proactive support to victims / survivors who access the NFDC resident and housing options.

·  To work with colleagues at NFDC to increase knowledge and develop responses to victims and survivors of domestic abuse through formal and informal training sessions, this includes colocation within the council.

Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case.

It is essential that the postholder has a full driving licence and access to a car for work purposes.

At Public Law Project (PLP), we ensure that public law principles, including the rule of law and human rights, are protected and advanced, with the experiences of those most marginalised in society in mind.

PLP plays a leading role fighting some of the most egregious public law violations of our day. We have worked on issues including the prorogation, the Rwanda policy, the attempt to go back on the promises made to the Windrush generation, and the near total collapse of legal aid, and so much more. Yet you may never have heard of us. We are looking for a Communications and Engagement Director to help us change that.  

With a new government in place, this is an exciting time to raise the profile of PLP and our mission. We are developing a new strategy which we expect to crystalise our role countering the rise of the far right, advancing public law into new areas such as preventing Government misuse of AI, and continuing to stand with the most marginalised in society. Your role will be critical in ensuring our voice has impact and we have the resources to implement our strategy. 

You will develop and oversee a new organisational communications plan, focusing on brand-building, and media outreach. Reporting to the CEO directly, you will be a key member of the Senior Leadership Team and work closely with the Board and other stakeholders to enhance PLP’s impact and reputation, as well as guide and implement our strategy.

Leading the Communications and Engagement team, you will direct all external communications, provide thought leadership for PLP events, oversee grant fundraising efforts and relaunch fundraising from philanthropic individuals. You will be an excellent manager providing empowering leadership for members of your team and maintaining and inclusive work culture that promotes staff wellbeing. You will also be great at working with other departments including our casework, research and policy teams. 

This is a permanent, open to full time and part time applications of at least four days per week. PLP offers flexible working from day one, a wide-ranging wellbeing programme, 25 days annual leave (plus festive period closure), and 10% employer pension after 12 months. 

PLP is an equal opportunity and Disability Confident Employer, and we place a high value on diversity. We are proud of our strong diversity right across the organisation and at all levels of seniority. We have significant numbers of staff who come from underprivileged or minoritised backgrounds (including people of colour, women, LGBTQ+ people, disabled people, and people from lower socio-economic backgrounds). The majority of our staff and trustees have lived experience that relates to our work. Whether you are part of all or none of these groups, you will be welcomed at PLP. 

As part of our commitment to recruit fairly we use anonymised-selection processes until interview, make an additional interview available for the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process.

Job title: PA & Assistant Company Secretary

Ben is the automotive industry charity dedicated to individuals who have worked in or work in the automotive industry and their family dependants. We are committed to provide health and wellbeing support for life to empower our automotive family to live their best life and be there for those who are struggling or in crisis.

Job Overview

The PA & Assistant Company Secretary will help to ensure that Ben operates within its charity regulatory framework and adheres to best practice in charity governance. This role will be a central administrative and secretarial point of contact for the CEO primarily, liaising and providing support to Ben’s Board of Trustees, maintaining governance documentation, ensuring compliance with relevant legislation supporting the overall governance framework and administration requirements and statutory obligations of the charity.

Key Responsibilities

PA to the CEO

• Diary Management: Proactively manage the CEO’s calendar, schedule meetings, and prioritise appointments.
• Correspondence Handling: Screen and manage email, telephone, and other correspondence on behalf of the CEO, ensuring timely responses.
• Meeting Support: Organise and coordinate internal and external meetings, including preparation of agendas, presentations, and minutes.
• Administration Support: Provide ad hoc administrative support to the CEO and wider senior leadership team when necessary (including support for personal and credit card expenses).
• Travel Arrangements: Book travel, accommodation, and logistics for the CEO and senior management team as required.
• Documentation & Filing: Maintain confidential files, documents, and records, ensuring they are well-organised and accessible.
• Liaison: Act as the first point of contact between the CEO and stakeholders, both internally and externally.
• Project Support: Assist with special projects and ad hoc tasks as requested by the CEO.

Assistant Company Secretary

• Board Support: Assist with the organisation of Board and Committee meetings, including preparation of agendas, distribution of board packs, and taking accurate minutes.
• Governance: Support the Company Secretary in ensuring that the charity complies with its governing documents, legal requirements, and regulatory obligations (e.g., Charity Commission, Companies House).
• Document Management: Maintain statutory records such as the charity’s register of trustees, members, and other company documents.
• Filing & Compliance: Support the filing of statutory returns, annual reports, and other regulatory submissions.
• Policy Monitoring: Help to monitor governance policies and procedures, ensuring that they are updated in line with best practices and legal developments.
• Trustee Liaison: Provide administrative support to trustees, ensuring they are informed and prepared for meetings.

• Event Coordination: Assist in organizing charity events, fundraising activities, and other organizational initiatives.

Person Specification

Essential Skills & Experience

• Proven experience as a PA or Executive Assistant, preferably within a charity or non-profit organization.
• Knowledge or experience of charity governance, legal compliance, or secretarial duties.
• Strong organizational skills with the ability to multitask and prioritize a varied workload.
• High degree of professionalism, integrity, and confidentiality.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong minute-taking and document preparation abilities.
• Ability to work independently and collaboratively within a team environment.

Desirable Skills & Experience

• Previous experience as an Assistant Company Secretary or knowledge of corporate governance.
• Understanding of UK charity law and governance standards.
• Qualification in business administration, legal studies, or related field.

Personal Attributes

• Proactive and self-motivated with a keen eye for detail.
• Diplomatic and professional when dealing with internal and external stakeholders.
• A positive, ‘can-do’ attitude with flexibility to adapt to changing priorities.
• Commitment to the mission and values of the charity.

INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.

The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.

You will be responsible for line managing the non-clinical members of our team.

You will work with CEO to develop our volunteering and property strategies.

The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.

We are looking for an interim Events Fundraising Officer for a 12 month contract to join an incredible mental health charity and project manage fundraising activity and supporter journeys from beginning to end.

This is a hybrid role with 2 days a week in the London or Cardiff office.

The Charity
A passionate charity providing advice and support to empower anyone experiencing mental health struggles while campaigning to improve services and raise awareness to promote understanding.

You will be joining a highly respected organisation known for its supportive and inclusive working culture, offering fantastic benefits such as 25 days annual leave, plus bank holidays and 5 paid wellbeing days a year, a competitive pension scheme and flexible working, (including flexitime and compressed hours).

The Role
Support the Senior Fundraising Officer in the delivery of events fundraising activity, including planning, writing and submitting briefs, generating marketing and stewardship communications.

Proactively steward registered events participants as per their supporter journey across a range of channels including mail, email, and telephone, online and face to face.

Attend supporter led and third-party events to help enhance supporter experience and deepen their relationship with the charity.

The Candidate
Experience in events fundraising and of managing volunteers.

Ability to interpret and analyse data and use insight to improve performance and help inform future strategies.

Willingness and ability to travel throughout England and Wales and to work evenings and weekend on occasion.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The Events and Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. They work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information. They update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Organising events
• Improve and maintain website and online presence
• Administrative duties
• General support

About you

Essential criteria

• Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
• Excellent interpersonal skills, including written and oral communications skills
• Confidence with IT including Microsoft Office suite
• Excellent attention to detail
• Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
• Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
• Highly motivated, with ability to work on own initiative and as part of a small team
• Flexibility and willingness to learn new skills
• Professional, reliable and responsible
• Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
• A positive attitude to problem solving and finding new solutions

Benefits

• 25 day of annual leave (pro-rata for part time) plus bank holidays (pro-rata for part time). Allowance increases due to years of service to 27 days for 2+ years, 29 days for 4+ years and 31 for 6+ years.
• 5% Employer pension contribution
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Continuing professional development opportunities

How to apply:

To apply for this role, click the ‘quick apply’ button and submit a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification. Please read the Recruitment Pack for full details before applying.

Recruitment timeline:

Closing date: 10am, 02 December 2024

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

If you want to lead and support meaningful and impactful research, have experience in designing and undertaking research and would like to be part of a friendly and passionate team, in a flexible working environment, we'd love to hear from you. 

Action Hampshire works with communities across Hampshire and beyond on innovative, impactful, asset-based projects. We support communities to have their voices heard and to take action together. We support and partner with a range of voluntary community and social enterprise organisations to help make great things happen. We celebrate diversity and challenge inequalities.

Action Hampshire helps communities and people thrive. One of the key ways we do this is listening to communities and supporting community-led action. Our research projects are essential to us fulfilling these objectives. They range from NHS England's funded Raising Voices in Research, to more localised research such as Bill Sargent Trust and the State of the Sector report. We also support the voluntary, community and social enterprise sector to measure and demonstrate their impact.

This is a really exciting time to join our Community Researcher and support the continuing development of research that really makes a difference. So if you want to lead and support meaningful and impactful research, have experience in designing and undertaking research and would like to be part of a friendly and passionate team, in a flexible working environment, we'd love to hear from you. Our team is talented, ambitious and friendly and our 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.

This is a 6-month role initially because of funding secured but we hope to be able to extend this, as community-led research is a key aspect of Action Hampshire's work.

Key tasks include (see job description for a full list of tasks):

• Lead on specialist knowledge areas (community-led research, consultation and impact measurement), advising/training VCSE organisations on the subject and developing relevant guidance and resources
• Develop and deliver outreach and engagement activity
• Manage relationships with a wide range of stakeholders across the public, private and voluntary sectors to support the development of the programme and delivery of programme objectives
• Provide 1:1 advice and support to VCSE organisations and communities, using a coaching style to support service-users to identify/diagnose challenges, devise solutions, and develop actionable plans
• Plan and facilitate group workshops and peer support networks online and in person
• Support high-quality research that can inform service development and influence policymakers, such as State of the Sector reports
• Monitor and evaluate projects and activities against programme outcomes and VCSE/community needs
• Develop and secure funding for new and ongoing projects, including contributing to fundraising bids, liaising with corporate partners and providing services to customers

Benefits

We value our team’s wellbeing, and in order to support it, we offer a number of benefits, including:

• 25 days annual leave per year plus bank holidays (pro-rated for part time hours)
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Clinical supervision
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) as well as discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

JOB PURPOSE

Liberty House provides housing and support for up to 5 homeless young women aged 16-24 who are single, pregnant or have a young child and have experienced domestic abuse.

The support worker will be required to take on key-working responsibilities for the residents at Liberty House, as well as delivering other support work within the house and within the wider Liberty team. This could be related to pregnancy and parenting, life skills, psychoeducational support, understanding healthy relationships and building supportive peer relationships within the home, and supporting them to live independently.

The post holder will work to provide a secure, stable and homely environment and to act as a positive role model to residents. They will build professional and supportive relationships with residents and colleagues.

The project works to empower residents, providing them with information relating to their rights and enabling them to make decisions based on their options using a trauma informed approach.

As a member of the Liberty Team (16 – 24 year olds), the successful applicant will work collaboratively with the rest of the Children and Young People’s team, as well as the wider Rising Sun team to support other programmes delivered within the organisation.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• Provide holistic, trauma informed, practical and emotional support to residents of Liberty House through regular 1-2-1 sessions. Develop individual support plans, which address any practical and emotional needs the resident may have, such as accessing benefits, life skills and perform risk assessments where needed.
• Organise and deliver group sessions that focus on life skills and strengthening relationships.
• Encourage the residents in positive parenting.
• Manage relationships within the house, act as a conciliator, arbitrator and reconciler in disputes between residents.
• Ensure residents adhere to house rules.
• Assist with the day to day general running of the house and office, to ensure they are fit for purpose and safe for team members and residents.
• Conduct safety checks around the house. Ensure all faults/repairs are reported and that the Health and Safety Policy is adhered to at all times.
• Comply with organisational policies and procedures and adhere to confidentiality.
• Work effectively in partnership with other agencies.
• Work within our ethos of Equality, Diversity and Inclusion at all times and instil these values in all areas of work, with service users, staff and external stakeholders.
• Encourage residents’ participation in service development, continuous improvement and feedback exercises
• Maintain up to date and accurate records and ensure reports and evaluations are completed as required.
• Be willing and available to work some evenings and weekends as required, as part of a rota for Liberty House team members, and also occasionally to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).
• Represent Rising Sun at multi-agency meetings as required.

General

• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and  the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
• Lone working as required.
• Participate in clinical supervision, training and meetings as required.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

Knowledge and qualifications

• Good understanding of antenatal and postnatal care.
• Good understanding of effective parenting, particularly for parents of young babies.
• Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities. 
• Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
• Thorough knowledge of safeguarding practice, procedures and legislation.
• Good understanding of the operation of the agencies working together to support survivors and their children such as social services, housing, police etc.

Experience

• Experience of working with young children and/ or babies and their mothers
• Experience of supporting women with life skills/ developing confidence
• Experience of multi-agency partnership work
• Experience of working alongside volunteers (Desirable)
• Experience of working with survivors affected by domestic and/ or sexual abuse (Desirable)
• Experience of facilitating group programmes (Desirable)
• Experience of working for a charity or not for profit organisation. (Desirable)

Skills

• Excellent listening, written and verbal communication skills.
• Ability to form positive relationships with residents from a wide range of backgrounds and life experiences in order to build professional and supportive relationships
• Ability to work closely with young parents and their babies
• Ability to help residents in the creative use of leisure time with a view to building relationships and social skills
• Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
• Ability to manage conflict and to promote resolution.
• Ability to work well with colleagues, statutory and non-statutory agencies and responsibly on own initiative.
• Good task management skills and the ability to work effectively under pressure and to deadlines.
• Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.

General

• Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
• A good understanding and commitment to confidentiality, safe practice and health and safety procedures.
• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• Able to travel independently across East Kent where necessary to attend meetings.
• Willingness to carry out the policies and procedures of the Rising Sun and to work within its framework and core values.

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Safeguarding Statement

Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.

We request no contact from agencies or media sales please.

Home based working in the UK, preferably London/near London (part-time access to office spaces available nationwide, flexible working policy)

About us

We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.

About the role

The Senior Campaigns and Communications Advisor works to amplify STOPAIDS’ impact and reputation across our key advocacy areas through public campaigns and mobilisation, youth engagement and communications, including social media, our website and branding resources. 

This role works with the Advocacy Team to plan, co-ordinate and implement campaign activities for STOPAIDS, including the engagement of youth champions and youth networks, and to coordinate and implement our external communications strategy, ensuring high-quality external online content, including social media and website management. 

Benefits

We offer several benefits including:

• A 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff can work reduced hours over 5 days or a 4-day week.
• Home-based working policy with monthly access to office spaces including a home working grant and monthly bill contributions.
• Flexible working, including non-standard working hours.
• A group stakeholder pension scheme with 6% employer contributions.
• An individual learning and development budget allocated to staff members each year.
• 20 days’ annual leave per year (excluding bank holidays), plus 1 day for every year of service, for up to 4 years.
• Enhanced maternity and paternity pay for employees with 1 years’ service or more.

For more information, please download the job description below.

To apply, please download and complete our application form below. CVs will not be accepted.

We reserve the right to close the advert early, should sufficient applications be received.

People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. 

We are open to considering applications for a part-time role that would require a job share.

Service Manager (Care and Support Services)

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Hybrid working part London Office (Islington, London) part home working or flexible location home working. Travel across the United Kingdom will be required.

Salary: £35,575 per annum for London based or £33,150 for home based 
Hours: 35 hours per week 

Closing date: Tuesday, 3 December 2024 at 10.00am 

Interview date: Wednesday, 11 December 2024 

This is a full-time permanent position. 

Who we are looking for 

As Community Content and Information Lead you will be joining Breakthrough T1D, as part of our Community Engagement team. This role will work at the heart of a passionate team who deliver information and support to people affected by type 1 diabetes (T1D) to live well with the knowledge, skills and confidence to manage T1D at all ages and stages, championing community voice at every stage. 

You will be an enthusiastic person with an eye for detail with the ability to plan, manage and deliver our community-based content and information, using expertise and knowledge of new developments. This is an exciting time to join the team with ambitious plans to refresh, review and update many of our resources. 

You will be an experienced information content professional, you may have worked for charities before in similar roles. You will be driven by insight, community feedback and unmet needs with the ability to be agile to adopt new approaches. 

Experience required 

Producing content and copy for multiple communications channels 

• Championing and ensuring lived experience insights drive new/updates to information and content which are rooted in community needs representing the diversity of the community 

• Immersing yourself within a beneficiary community 

• Building, managing and cultivating relationships with healthcare professionals, support groups and or other relevant organisations 

• Offering insightful guidance on developments and wider contextual work guided by external audiences and unmet needs 

• Representing an organisation through networking or exhibiting at conferences, community events and other similar functions 

• Experience of working with budgets 

• Working within a community and building relationships with volunteers, new and existing supporters and stakeholders 

• Demonstrating excellent communication and interpersonal skill 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

About Us:
Conwy Mind is a dedicated mental health charity committed to providing life-changing support to individuals facing mental health challenges. We are passionate about raising awareness, breaking down stigma, and making mental health care accessible to all in our community.

To support and expand our work, we’re establishing an exciting new Income Generation Team dedicated to increasing our income, developing innovative fundraising ideas, and engaging our community in meaningful ways.

About the Roles:
As we build on the fundraising success, we've achieved over the past two years with events such as Mental Elf and Seal splash, we're excited to establish a new Income Generation Team to take our efforts to the next level. We are seeking an inspiring Income Generation Lead and two enthusiastic Fundraisers who bring fresh ideas, energy, and a passion for our cause. This team will be pivotal in driving our fundraising initiatives forward, generating new income streams, and creating engaging events and campaigns to expand our reach and impact. Working across Conwy, Gwynedd and Ynys Mon we have big plans. The work will also involve supporting and developing joint opportunities with our neighbouring local minds in North Wales.

Fundraising and Community Engagement Officer x 2 to cover Conwy, Gwynedd and Ynys Mon (1 x Welsh Essential)

Salary Grade/ Rate: £28,000

Location: Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 9HR Hours: 35hrs to be worked flexibly

Annual Leave: 35 days pro rata (including bank holidays)

Responsible to: CEO Contract: Permanent

Role Overview:

This role will deliver a range of fundraising activities, creating a great supporter experience for our participants ensuring our supporters are at the heart of everything we do.

You will project manage fundraising activity and volunteer journeys from beginning to end, delivering them on time and in line with annual plans and budget. You will analyse and produce evaluation reports reporting against budget, interpreting these results to inform the future planning of fundraising activities.

You will possess strong verbal communication skills and the ability to effectively communicate with our supporters across a range of channels including mail, e-mail, telephone, face-to-face, and online.

Key Responsibilities:

• Fundraising plan in accordance with the Fundraising strategy.
• Expand our team of volunteers and establish Local Fundraising Groups to raise funds in their community.
• Maintain a robust monitoring and recording system to capture achievements and activities, identifying trends for future planning.
• Hold regular meetings with volunteer groups to reward and thank them, deliver any training and promote a team ethos.
• Support current supporters to continue with their fundraising for us, attending their events.
• Increase the number of organisations, groups and individuals who can hold fundraising events by visiting and giving presentations.
• Promote awareness of Conwy Mind and the services we provide.
• Implement Legacy and In Memoriam donations programme by holding events across the Region
• Develop corporate relationships building Charity of the Year opportunities.

Skills:

• Excellent communication skills using all methods of contact including face to face, email, phone and online
• Strong range of IT skills including Microsoft packages, online research and social media platforms to promote events and success stories
• Good aptitude for collating information using spreadsheets  Ability to recruit, manage and support a team of volunteers  Innovative approach to fundraising and associated events  Motivated to achieve stretching objectives
• Flexible team player.
• Exceptional presentation skills using a range of styles to engage with all aspects of the role.

Experience:

• Significant experience of the Voluntary sector and volunteering  Experience of working with, ideally, managing volunteers  Demonstrable experience of Fundraising
•  Able to evidence a range of presentation styles relevant to the audience

Qualifications:

•  A levels, or equivalent qualifications
• Any relevant Fundraising qualifications  
• 1 Welsh Essential, 1 Welsh Desirable 

Additional Requirements:

•  Adhere to all Conwy Mind’s policies with particular reference to confidentiality, cash handling, data protection and health and safety.
•  To comply with the data protection regulations, ensuring all information on volunteers and supporters remains confidential.
•  To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
•  Keep abreast of new charity sector developments such as new events and fundraising ideas.  Attend all mandatory staff training and ensuring you are up to date.
•  To work in a manner that facilitates inclusion.
•  To administer and organise own work to ensure that it is accurate and meets reporting requirements.

Person Specification

The specific skills, knowledge and abilities required of an individual to be able to effectively perform the role.

Essential:

•  Experience if managing community activities and a proven track record of meeting and exceeding targets across a wide range of channels and products.
•  Experience and proven track record of managing volunteers to undertake fundraising activities.
•  A strong project manager with experience of devising and managing marketing and stewardship strategies to achieve targets.
•  Experience if using an innovation process to identify and implement new activities or improve existing ones.
•  Experience of using appropriate IT suite and level of programs associated with the role including databases, digital platforms, and financial systems.
•  Excellent knowledge and understanding of Fundraising legislation, principles and practices and regulation requirements across community events.
•  Exceptional presentation skills using a range of styles to engage with all aspects of the role.  Excellent project management skills, including managing multiple projects simultaneously.
•  Ability to plan, priorities and organise workload to achieve set deadlines.
•  Strong interpersonal skills to build authentic and effective relationships with supporters and local organisations.
•  Excellent communication skills, including the ability to deal with people at all levels on the telephone, face-to-face and in written communication.
•  A strong influencer who is able to encourage participants to exceed fundraising targets.
•  A resourceful team member who can work collaboratively across the organisation and with internal and external stakeholders to deliver excellent fundraising activities.
•  Ability to interpret and analyse data both during and after a campaign to help inform future strategies.
•  Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity.
•  Willingness and ability to travel throughout North Wales and to work evenings and weekends.

Desirable:

•  Passion for Conwy Mind’s values and work
•  Direct or indirect experience of mental health problems  Relevant Fundraising Qualification
•  A levels, or equivalent qualification

Closing date for Applications:

5pm, 13th December 2024

Interview Dates:

15th & 16th January 2025 – Interviews will be carried out face-to-face at Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 8LJ

Scope of job description

This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.

Our Application Process

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.

Book a phone conversation with us before you apply, and we will talk you through the role, how your skills and experience might fit our job description and person specification and talk you through how to complete the application form.

Once you have submitted your application form, we will compare your application to what we are

looking for with our person specification, and if they’re a good fit we’ll contact you for an interview.

AMDANOM NI:
Mae Mind Conwy yn elusen benodedig ar gyfer iechyd meddwl. Mae wedi ymroi i ddarparu cymorth trawsnewidiol i unigolion sy’n wynebu heriau iechyd meddwl. Rydym ni’n angerddol dros godi ymwybyddiaeth, cael gwared â stigma, a sicrhau bod gofal iechyd meddwl yn hygyrch i bawb yn ein cymuned. 

Er mwyn cefnogi ac ehangu ar y gwaith yr ydym ni eisoes yn ei wneud, rydym ni’n sefydlu Tîm Cynhyrchu Incwm newydd i gynyddu incwm, datblygu syniadau arloesol i godi arian, ac ymgysylltu â’r gymuned mewn ffyrdd ystyrlon.

Y Swyddi:
Wrth i ni adeiladu ar y llwyddiannau yr ydym ni wedi eu cael dros y ddwy flynedd ddiwethaf yng nghyd-destun codi arian, megis Mental Elf a Seal splash, rydym ni’n gyffrous iawn ein bod ni’n sefydlu tîm Cynhyrchu Incwm newydd er mwyn gwneud ein hymdrechion codi arian yn fwy llwyddiannus byth. Rydym ni’n chwilio am Arweinydd Cynhyrchu Incwm sydd â'r gallu i ysbrydoli, yn ogystal â dau Swyddog Codi Arian a fydd yn dod â syniadau newydd, egni a brwdfrydedd i'r mudiad.  Bydd y tîm hwn yn gwneud gwaith allweddol wrth ddatblygu ein cynlluniau codi arian, creu ffrydiau incwm ychwanegol, a chynnal digwyddiadau ac ymgyrchoedd ymgysylltu er mwyn cyrraedd mwy o bobl a chael mwy o effaith.  Rydym ni’n gweithio ym mhob rhan o Gonwy, Gwynedd ac Ynys Môn, ac mae gennym ni gynlluniau mawr.  Bydd y gwaith hwn yn golygu cefnogi a datblygu cyfleoedd ar y cyd â changhennau Mind lleol yng Ngogledd Cymru.

Swyddog Codi Arian ac Ymrwymiad Cymunedol x 2, i gwmpasu Conwy, Gwynedd ac Ynys Môn (1 x Cymraeg yn Hanfodol)

Graddfa Cyflog: £28,000

Oriau: 35 i'w gweithio'n hyblyg

Gwyliau Blynyddol: 35 diwrnod pro rata (gan gynnwys gwyliau banc)

Yn atebol i: Prif Swyddog Gweithredol

Diben y swydd:

Bydd y swydd hon yn golygu cyflawni amrywiaeth o weithgareddau codi arian, gan greu profiad gwych i’n cefnogwyr, gan sicrhau bod ein cefnogwyr wrth galon popeth a wnawn.

Byddwch yn rheoli gweithgareddau codi arian a theithiau gwirfoddolwyr o’r dechrau i’r diwedd, gan eu cyflawni’n brydlon ac yn unol â’r gyllideb a’r cynlluniau blynyddol. Byddwch yn dadansoddi ac yn cynhyrchu adroddiadau gwerthuso yn erbyn y gyllideb, gan ddehongli’r canlyniadau hyn fel sail ar gyfer cynllunio gweithgareddau codi arian yn y dyfodol.

Byddwch yn meddu ar sgiliau cyfathrebu llafar cryf a’r gallu i gyfathrebu’n effeithiol â’n cefnogwyr ar draws amrywiaeth o sianeli gan gynnwys post, e-bost, ffôn, wyneb yn wyneb ac ar-lein.

Prif Gyfrifoldebau:

• Y cynllun codi arian yn unol â’r strategaeth Codi Arian.
•  Ehangu ein tîm o wirfoddolwyr a sefydlu Grwpiau Codi Arian Lleol i godi arian yn eu cymuned.
• Cynnal system fonitro a chofnodi gadarn i gofnodi cyflawniadau a gweithgareddau, gan nodi tueddiadau ar gyfer cynllunio yn y dyfodol.
• Cynnal cyfarfodydd rheolaidd gyda grwpiau gwirfoddol i’w gwobrwyo ac i ddiolch iddyn nhw, a darparu hyfforddiant a hyrwyddo ethos tîm.
• Cynorthwyo cefnogwyr cyfredol i barhau i godi arian ar ein rhan, gan fynychu eu digwyddiadau.
• Cynyddu nifer y mudiadau, grwpiau ac unigolion sy’n gallu cynnal digwyddiadau codarian drwy ymweld â nhw a rhoi cyflwyniadau.
• Hyrwyddo ymwybyddiaeth o Mind Conwy a’r gwasanaethau a ddarparwn.
• Rhoi rhaglen rhoddion Etifeddiaeth ac Er Cof ar waith drwy gynnal digwyddiadau ar draws y Rhanbarth
• Datblygu cysylltiadau corfforaethol gan adeiladu cyfleoedd Elusen y Flwyddyn.

Sgiliau:

• Sgiliau cyfathrebu rhagorol gan ddefnyddio pob dull o gysylltu, gan gynnwys wyneb yn wyneb, ar e-bost, dros y ffôn ac ar-lein
• Ystod gref o sgiliau TG gan gynnwys pecynnau Microsoft, gwneud ymchwil ar-lein a llwyfannau cyfryngau cymdeithasol i hyrwyddo digwyddiadau a straeon am lwyddiant
•  Gallu da i gasglu gwybodaeth gan ddefnyddio taenlenni
•  Gallu recriwtio, rheoli a chefnogi tîm o wirfoddolwyr
•  Agwedd arloesol at godi arian a digwyddiadau cysylltiedig
•  Yn llawn cymhelliant i gyflawni amcanion ymestynnol
•  Aelod hyblyg o dîm
•  Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl

Profiad:

•  Profiad sylweddol yn y sector gwirfoddol ac o wirfoddoli
•  Profiad o weithio gyda, ac yn ddelfrydol, rheoli gwirfoddolwyr
•  Profiad amlwg o godi arian
•  Gallu dangos tystiolaeth o amrywiaeth o arddulliau cyflwyno sy’n berthnasol i’r Gynulleidfa

Cymwysterau:

•  Lefel A, neu gymwysterau cyfatebol
•  Unrhyw gymwysterau Codi Arian perthnasol
•  1 Cymraeg yn Hanfodol, 1 Cymraeg Dymunol

Gofynion ychwanegol:

• Glynu wrth holl bolisïau Mind Conwy gan gyfeirio’n benodol at gyfrinachedd, trin arian parod, diogelu data ac iechyd a diogelwch.
• Cydymffurfio â’r rheoliadau diogelu data, gan sicrhau bod yr holl wybodaeth am wirfoddolwyr a chefnogwyr yn aros yn gyfrinachol.
• Bod yn gyfrifol am ddysgu a datblygu personol, cefnogi dysgu a datblygiad pobl eraill a’r sefydliad cyfan.
• Bod yn gyfarwydd â datblygiadau newydd yn y sector elusennau megis digwyddiadau newydd a syniadau codi arian.
• Mynychu pob hyfforddiant gorfodol i staff a sicrhau eich bod yn gyfredol â nhw.
• Gweithio mewn ffordd sy’n hwyluso cynhwysiant.
• Gweinyddu a threfnu eich gwaith eich hun i sicrhau ei fod yn gywir ac yn bodloni gofynion adrodd.

Manyleb y

Person Hanfodol

• Profiad o reoli gweithgareddau cymunedol a hanes llwyddiannus o gyflawni a rhagori ar dargedau ar draws ystod eang o sianeli a chynnyrch.
• Profiad a hanes llwyddiannus o reoli gwirfoddolwyr i ymgymryd â gweithgareddau codi arian.
• Rheolwr prosiect cryf gyda phrofiad o ddyfeisio a rheoli strategaethau marchnata a stiwardiaeth i gyflawni targedau.
• Profiad o ddefnyddio proses arloesi i nodi a gweithredu gweithgareddau newydd neu wella rhai sydd eisoes yn bodoli.
• Profiad o ddefnyddio rhaglenni TG priodol a lefel y rhaglenni sy’n gysylltiedig â’r rôl, gan gynnwys cronfeydd data, llwyfannau digidol a systemau ariannol.
• Gwybodaeth a dealltwriaeth ragorol o ddeddfwriaeth, egwyddorion ac arferion Codi Arian a gofynion rheoleiddio ar draws digwyddiadau cymunedol.
• Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl.
• Sgiliau rheoli prosiect rhagorol, gan gynnwys rheoli nifer o brosiectau ar yr un pryd.
• Gallu cynllunio, blaenoriaethu a threfnu llwythi gwaith er mwyn cwrdd â therfynau amser.
• Sgiliau rhyngbersonol cadarn i feithrin perthnasoedd dilys ac effeithiol gyda chefnogwyr a sefydliadau lleol.
• Sgiliau cyfathrebu rhagorol, gan gynnwys y gallu i ddelio â phobl ar bob lefel dros y ffôn, wyneb yn wyneb ac ar bapur.
• Dylanwadwr cryf sy’n gallu annog cyfranogwyr i ragori ar y targedau codi arian.
•  Aelod dyfeisgar o’r tîm sy’n gallu cydweithio ar draws y sefydliad a gyda rhanddeiliaid mewnol ac allanol i ddarparu gweithgareddau codi arian rhagorol.
• Gallu dehongli a dadansoddi data yn ystod ac ar ôl ymgyrch er mwyn helpu i lywio strategaethau yn y dyfodol.
• Gwerthfawrogi amrywiaeth a thrin eraill â pharch, gan ddangos sensitifrwydd tuag at wahaniaethau, hyrwyddo ac annog amrywiaeth.
• Parodrwydd a’r gallu i deithio ar draws Gogledd Cymru a gweithio fin nos ac ar benwythnosau.

Dymunol

•  Lefel A, neu gymhwyster cyfatebol
• Cymhwyster Codi Arian perthnasol
• Profiad uniongyrchol neu anuniongyrchol o broblemau iechyd meddwl
• Brwdfrydedd dros werthoedd a gwaith Mind Conwy

Y dyddiad cau ar gyfer cyflwyno ceisiadau yw:

5pm, 13 Rhagfyr 2024

Dyddiad y Cyfweliadau:

15 a 16 Ionawr 2025 – Cynhelir y cyfweliadau wyneb yn wyneb yn Uned 5325, Parc Busnes Gogledd Cymru, Abergele, Conwy, LL22 8LJ

Y Broses Gwneud Cais

Rydyn ni eisiau gwneud ein rolau mor hygyrch ag y gallwn i’r ystod ehangaf bosibl o ymgeiswyr, felly mae’r sgyrsiau hyn yn rhoi cyfle i chi ofyn cwestiynau, i weld a yw eich sgiliau a’ch profiad yn addas, ac i gael gwybod mwy am y broses gwneud cais.

Trefnwch sgwrs dros y ffôn gyda ni cyn i chi wneud cais, a byddwn yn trafod y swydd gyda chi, a sut mae eich sgiliau a’ch profiad yn cyd-fynd â’r disgrifiad swydd a manyleb y person, a gallwn drafod sut mae llenwi’r ffurflen gais.

Ar ôl i chi gyflwyno eich ffurflen gais, byddwn yn cymharu eich cais â’r hyn rydyn ni’n chwilio amdano gan ddefnyddio’r manyleb person. Os byddwch yn addas, byddwn yn cysylltu â chi am gyfweliad.