Programme Coordinator Jobs in Hendon, Greater London
Full-time (35 hours pw) - evening and weekend flexibility required as this service operates 9am-8pm during the week and 9am-12pm Saturday and Sunday
Newham University Hospital
Ref: EDSCN-241
Are you a proactive, driven and empathetic individual who is passionate about supporting and uplifting children and young people and want to make a difference within the community for the betterment of children and young people? Do you have an understanding of the challenges that are faced by some young people and of dominate youth culture?
If so, join St Giles as a Specialist Caseworker embedded into a multi-disciplinary team within the Emergency Department of Newham Hospital, where you will provide support for those young people admitted to emergency departments right through to their discharge back into the community.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a Specialist Caseworker, you will provide peer supervisory support to the team within the wider hospital-based services, which includes deputising for the Senior Caseworker when required, and support the Data Coordinator and Senior Caseworker with the collation of information and data for project monitoring purposes. You will develop and maintain an up-to-date and accurate resource of suitable onward referrals and develop and maintain strong relationships with both clinicians and hospital staff and with other services in the hospital, i.e. CAMHS, IDVA, COMPASS.
We will count on you to identify and assess young victims of violence, producing support and risk management plans based on these assessments, and to provide support, advice and advocacy for children, young people and their families as they plan to be discharged from hospital back into the community. You will also deliver a holistic support service, working solo or with colleagues as the situation dictates, which will see you provide practical help such as social and housing support, accompanying to appointments, ETE options, benefits work, debt advice, and appearing in court.
What we are looking for
• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children
• Experience of providing support, advice and advocacy
• Substantial experience of assessing the needs of young people at risk of significant harm
• Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• Excellent IT, prioritisation, interpersonal and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: Monday 30th September @ 11:45pm
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT with some local outreach work to be undertaken
About the role
Working across the Crisis Brent teams you will lead on the delivery of our volunteer programme and member involvement opportunities. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer supervisors to maintain a positive volunteer experience. You will work across teams to ensure volunteer’s experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities. You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community.
You will have experience of working with people who are social excluded and have lived experience of homelessness. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing Brent-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.
About you
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Experience of developing and implementing volunteer programmes.
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Experience of working with socially isolated and excluded groups.
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Awareness of psychologically informed approaches.
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Person-centred, sensitive, and empathetic to the needs of members.
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A track record of successful partnership working.
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Flexible and adaptable to change.
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A strong team player, able to use own initiative and reflect on own practice.
If you’re interested learning more about this role, we invite you to attend an open evening on Tuesday 1 October from 5.30 – 7.30pm at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 6 October 2024 at 23:55
Interview date and location: Wednesday 16 October 2024 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Multiple Needs Independent Domestic Abuse Advocate
Salary: £30,000-£32,000
Location: Ealing Women’s Wellness Zone & Hammersmith – Advance Head Office
Hours: 35 Hours per week (a late shift once per week till 7pm)
Contract: Fixed Term – 12 months (from start of employment)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior Multiple Needs Independent Domestic Violence Advisor (IDVA) will work within a dynamic, crisis intervention, advocacy and support service based at the CGL Ealing Women’s Wellness Zone. The IDVA will provide support in the local community and at the Ealing Women’s Wellness Zone. The successful candidate will be co-located up to 5 days a week at the Women’s Wellness Zone.
The IDVA will be closely working alongside CGL colleagues/team to deliver support to women with a range of complex support needs including substance misuse, mental health, domestic abuse, sex working, trafficking, and offending behaviour. The IDVA will work in collaboration with their team members to holistically support women in the borough of Ealing to achieve sustained recovery, improved health and wellbeing, helping women to manage/mitigate risks, and empowering them to reach their fullest potential in society as well as ensuring the voice of survivors informs every stage of the process.
The Senior Multiple Needs IDVA will assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support. As well as identify and refer to services appropriate to their needs. They will also proactively advocate and advice women of their rights and options for seeking help and support from other agencies, encouraging them to engage with other agencies, and help co-ordinate the provision of multi-agency support where necessary.
About You:
To be successful as the Senior Multiple Needs IDVA you will need to have:
Excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC. As well as understanding of drug and alcohol issues and experience of working within a related field.
Bringing your experience of risk and needs assessment, safety and support planning, and crisis planning and successfully managing high numbers of referrals and experience of working in a co-located setting with another agency and providing consultations/briefings to professionals to support in upskilling them around Domestic Abuse. The candidate will have experience of partnership working and of maintaining excellent working relationships with a range of stakeholders.
This is an exciting opportunity for you to work as part of an innovative service, designed to offer multi-disciplinary wrap-around support to women with multiple needs, with the aim of facilitating long-term recovery.
We enthusiastically welcome applications from Substance Misuse Workers/Practitioners, Recovery Workers, Recovery Practitioners, Recovery Coordinators, Drug Workers, Alcohol Workers and Needle Exchange Workers who meet the specified requirements.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
· Closing Date for Applications: Friday August 30th 23:30
· Interviews are taking place on a rolling basis
· *Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- On week paid carer's leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a vacancy for a Group Facilitator to join our CYP team.
Do you want to support children and young people with mental health issues or emotional wellbeing needs?
Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
CYP Group Facilitator – Early Help Digital Intervention Service (Children and Young People)
Reference: 230
Salary: £23,250 – £24,500 per annum incl. Outer London Weighting, pro rata
Hours: 37.5hrs – to be worked flexibly across a 7-day week, between the hours of 2pm – 10pm, excluding bank holidays
Contract Length: Fixed Term – April 2025 (with possibility to extend)
Working base: Watford Wellbeing Centre (expectation of working flexibly in our centres across Hertfordshire and from home)
Reports to: CYP Coordinator – Early Help Digital Intervention Service (Children & Young People)
As a CYP Group Facilitator, you will provide online group interventions to deliver this new and exciting, high quality service in accordance with contractual requirements, and ensure that we are supporting the needs and aspirations of Hertfordshire families.
About the Service
Hertfordshire Mind Network (HMN) delivers Hertfordshire’s CAMHS Early Help Digital Intervention Service, With YOUth. The CYP Group Facilitator will be responsible for implementing and delivering the group support aspect of an innovative partnership between BfB Labs and HMN.
Together, we will provide a countywide early help digital intervention service that is accessible to children and young people and their families, aged 5-18, at the earliest point of an emerging emotional wellbeing and/or mental health need. The service will operate between 14:00 – 22:00 seven days a week.
About the Role
Our trauma-informed model offers a range of support options for CYP, based around digital interventions and supported by one-to-one and group sessions, so children and young people can engage in the way that works best for them. The service will build resilience in CYP by working with them to develop coping strategies and solutions that will enable them to improve their own health and wellbeing. We will also provide advice and guidance to parents/families/carers and professionals to provide a holistic response to supporting CYP and creating a network around them to empower and enable positive change.
The objectives of the With YOUth Digital Intervention Service are to:
- Promote resilience and strategies that encourage coping and self-management for CYP, enabling a reduction in referrals to more specialist provision.
- Increase the number of CYP who access evidence-based mental health interventions.
- Ensure more CYP in Hertfordshire have improved awareness and knowledge about emotional wellbeing and mental health.
- Develop an early intervention pathway for children and young people to enable individuals to get timely, responsive support aligned to their needs.
- Reduce waiting times for CYP MHS by providing a timely and effective early help service.
- Help parents and carers to better support their CYP through access to relevant, clear and accessible information about mental health and emotional wellbeing.
- Provide a safe and secure online environment for CYP.
- Reduce the number of CYP experiencing a relapse in their mental health.
- Contribute to the de-stigmatisation of mental health and emotional wellbeing.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is 30th September 2024.
Interviews to be held week beginning 7th October 2024 and will be held online via Teams.
Please note: We will close the advert prior to this date if we receive sufficient applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
ABOUT THE ROLE
We are looking for someone dynamic and progressive to manage operations (people, places and finance) for our growing organisation. Helping us to navigate an exciting new period in our development, your role will be to manage and shape the organisation’s operations and HR to ensure we have the right systems and processes in place to deliver our work effectively and in ways that are in line with our feminist, participatory and anti-oppression values.
We are keen to find someone interested in having a core role within an organisation, delivering a wide range of internal projects that support staff wellbeing, communications, anti-racism and culture, including exploring and implementing progressive and radical HR policies that help us to further embed a culture of care. You will work supportively and dynamically with our collaborative and friendly team. You will be supported by the Head of Organisational Development, who you will work with to develop new strategies and priority areas of work.
KEY INFORMATION
Salary -£37,637.15 FTE per annum, pro rata
Contract - 4 days (28 hours) per week, permanent
Location - Based at Wen’s Shoreditch office, with hybrid working available
Supervising - IT Co-ordinator, Operations Assistant and volunteers (up to 5 people).
Deadline - 9am 14th October 2024
Interviews (via Zoom):
- 1st interview – w/c Monday 28th October 2024 (exact date TBC)
- 2nd interview – Monday 4th November 2024
RESPONSIBILITIES
People (HR)
- Manage and maintain HR policies, procedures and practices including the employee handbook, ensuring they are up to date, recorded, filed and adhered to (i.e. personnel contracts, DBS, volunteers, holidays, sick leave)
- Develop and implement new systems, policies and processes that support anti-oppression, care and inclusion.
- Ensure that Wen is compliant, abiding by relevant legislation (including GDPR) and arrange training for staff as needed
- Oversee recruitment, onboarding, staff development and all other people processes
- Ensure appropriate support and supervision is in place for all staff, including overseeing training for all staff
- Promote improvements in internal communication, ensuring staff, volunteers and interns are informed of organisational developments and have opportunities to give feedback that will help shape our ways of working for the better.
- Oversee the co-ordination of all-staff events, meetings, socials and team building.
- Monitor and evaluate staff wellbeing, taking steps to address as needed.
- Ensure appropriate and compliant documentation and record maintenance for all HR processes across the organisation including absence management.
- Designated Safeguarding Lead for the organisation.
Places (Office management and IT)
- Ensure smooth running of Wen’s main office to ensure it provides a welcoming, efficient and safe space to work in, ensuring health and safety procedures are implemented and maintained with help from the Operations Assistant.
- Utilise the Core Operations budget with help from the Operations Assistant to ensure Wen is maintaining photocopier, stationary supplies, liaising with our landlord about rent, maintaining phones, health and safety, fire procedures, utilities, rates and insurance.
- Oversee the IT Coordinator to ensure licenses are up to date, IT issues are solved promptly and IT developments and changes across our two sites and hybrid team are tracked
Finance
- Work with Finance Manager and Head of Organisational Development to establish strong financial processes and policies and ensure staff are aware of the relevant ones
- Liaising with our Finance Manager on day-to-day accounting as and when necessary
- Managing the Core Operations budget including approval of expenditure (as a signatory) and cashflow preparation for the coming financial year
- Checking and collation of monthly payroll information
People Support
- Managing the Operations Assistant and IT Co-ordinator.
- Supporting volunteers as required and oversee managing our volunteer database.
- Supporting Wen team with HR and other Operations-related matters.
Along with any other reasonable tasks and duties deemed relevant to the role.
KEY BENEFITS
- 25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
- Pension scheme, contributing 6% of salary.
- Employee Assistance Programme.
- Access to training and development opportunities.
- Laptop and mobile phone for work.
- Flexible and hybrid working available.
The client requests no contact from agencies or media sales.
CIEH is seeking to encourage a culture of governance that promotes openness, transparency, integrity, values diversity, is compliant, accountable and responsive.
The Governance Advisor will:
- Advise CIEH's Board and Committees in line with the governance framework and statutory and regulatory requirements.
- Provide high quality, professional governance services as well as support successful AGMs and elections.
- Work across a full range of governance activities, leading on identifying and delivering opportunities to improve the effectiveness and efficiency of our governance.
- Provide support for fitness to practice cases and act as hearing co-ordinator to fitness to practice panels.
The contract will be for a period of 3 years, commencing January 2025. As such, the salary noted above does not apply, fees will be agreed as part of the Invitation To Tender (ITT) process. Further details of the ITT Governance Advisor role, including how to apply, can be found in Application resources section below.
The client requests no contact from agencies or media sales.
Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.
Location: Muswell Hill, London
Salary: Circa £65,000
Type: Permanent, full time (40 hours per week)
Start date for role: January 2025
About TreeHouse School:
TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.
There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.
It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.
About the role:
We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.
The key responsibilities in the role will include:
- Finances: You will oversee and manage all finances and a multi million pound budget for the school.
- Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
- Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.
This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.
You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.
Who we are looking for:
The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).
We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.
Applications for this role close at 12am on Tuesday 8th of October 2024
Shortlisting date: Wednesday 9th of October 2024
Interview date: Thursday 17th and Wednesday 18th of October 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
At Refuge, our staff are providing lifesaving services every day. The People & Culture team play an essential role in the recruitment and retention of the staff that deliver this vital work and of other colleagues who contribute to our success as an organisation.
As a People Business Partner you will be responsible for providing high quality services on the behalf of the People & Culture (P&C) team to ensure the smooth coordination and implementation of employee relations and recruitment activity. You will deliver a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
So, it’s not a cliché – at Refuge you really will make a difference. If that motivates you and you are committed to developing your HR career in one of these exciting new roles, download the job information pack and check that you have the skills, knowledge, and experience to join.
The client requests no contact from agencies or media sales.