Policy Manager Jobs

Vacancy Reference Number:

HRA/FS/HR/UK-R3

Position title:

Human Resources Assistant

Reports to:

Human Resources Manager

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35-Hours Per Week, Negotiable

Salary guideline:

(Up to) £27,500.00 per annum (commensurate with experience)

Terms of Employment:

18-Months' Fixed Term (Renewable / Extendable) with 6-Months' Probationary Period 

Application Process & Closing Date:

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 29th December 2024.  

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.

About us:

Muslim Hands is a UK faith based international relief and development organisation working in over 40 countries worldwide. The headquarters of Muslim Hands is based in Nottingham, with additional operational function of the - fundraising team located in London. There will be occasional travel between the two locations.

The Role:

Muslim Hands UK is seeking an enthusiastic, dynamic and passionate individual to support our HR Services. The Postholder will work cooperatively and collaboratively as part of the HR team, being integral in the provision of the required support and direct assistance with all aspects of the day-to-day running of the department. The HR Assistant shall progressively take ownership of a variety operational activities whilst ensuring all administrational expectations of the HR department are met to (and maintained at) a high standard.

Job Specifics:

• To develop relationships with and assist staff at all levels within the organisation by providing a comprehensive HR service, dealing with general HR enquiries face to face, by email, by telephone or by other approved means; including regularly representing the HR Department at other Muslim Hands’ sites in order to provide the same.
• To support with the delivery and attainment of the key performance indicators of the HR Department, aiming to achieve over and beyond the department’s expectations at every opportunity.
• To champion operational effectiveness of the HR Department and ensure the responsibilities of the post are conducted in a way that reflects the standards, vision and values of the organisation.
• To proactively support with the full life cycle of all staff recruited, from drafting / adding adverts, managing recruitment campaigns, adding new starters to our HR systems, induction, probation, absence management, variations of contracts, leavers to providing after-care.
• To effectively manage the ‘HR Inbox’ resolving queries and escalating/forwarding concerns to the HR Manager for effective decision making and resolution.
• To effectively and efficiently maintain the HR database(s) to ensure all staff records are comprehensively and accurately kept up to date and compliant with current UK legislation.
• To proactively promote excellence in regard to all Muslim Hands’ Values, Policies, Procedures and Processes including but not limited to Personnel Expectations, Safeguarding, Health and Safety and Well-being.

• To undertaking any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and scope of the role.
• To support with Fundraising activities from time-to-time, committing to partake in live TV appeals during our peak periods.

Person Specification

Essential

• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:

(1) Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR (2) Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• 2+ years' experience in similar role dealing with HR administration
• Good numeracy skills and competent in the use of Microsoft Excel functions
• Excellent written and verbal communication skills with strong diligence
• Strong IT skills, Microsoft Office and competent in the use of IT systems including HR databases
• Confident and professional attitude in the provision of people support services
• Excellent interpersonal skills with the ability to build trusted relationships with stakeholders at all levels
• Adept to handling difficult personnel matters
• Excellent telephone manner and attitude to customer service
• Reliable, flexible, and willing to work smart and to learn new skills
• Self-motivated and able to work on own initiative with a positive 'can do’ mentality
• Resilient and able to work calmly during times of pressure and meet deadlines and targets effectively
• Pro-active and excellent collaborator

Desirable

• CIPD Level 5 qualified or NQF Level 6 qualified within a similar discipline
• Competent understanding of UK Employment Law
• Leading organisational personnel development and CPD
• [Lead] Investigation Officer experience in dealing with disputes at work
• Experience of leading or influencing change including the development of a HR Strategy
• Understanding of regulatory bodies that govern UK Charities

Note: 

• This Person Specification is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by line manager from time to time to reflect the changing needs of the Organisation.
• Deadline for applications is 29th December 2024 however we reserve the right to end the application procedure early should the right candidate be found. 
• Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176

Join Us at the Diocese of London

The Diocese of London is seeking a passionate and experienced Development and Fundraising professional to work alongside the Head of Development to strengthen and implement our dynamic development and fundraising strategy. As part of the Property and Fundraising directorate, you will help secure the future of our iconic churches—both historic and contemporary—by supporting parishes to create sustainable projects and secure vital funding.

About the Role

In this key role, you will have the unique opportunity to develop innovative projects and identify funding opportunities to restore and rejuvenate churches, supporting their transition to Net Zero Carbon. You will collaborate with parishes to identify potential partnerships with community groups, heritage organisations, local authorities, and funding bodies, ensuring the long-term sustainability of these churches as important community hubs.

As Development Manager, you will:

· Work with parishes to create funding strategies and programmes that support the restoration and sustainability of churches.

· Build and nurture relationships with a diverse range of funding bodies, including local authorities, trusts and foundations, and the National Lottery.

· Work closely with colleagues across the Diocese to embed a culture of entrepreneurship and provide vital support and advice to Incumbents and Parish Church Council (PCC) members.

· Drive place-based funding approaches to deliver projects that benefit both the churches and the communities they serve.

· Manage complex multi-funder profiles for capital projects and activity programmes, ensuring long-term sustainability and impact.

About You

We are looking for an all-round development professional with a proven track record of successfully managing projects with complex multi-funder profiles. You will have:

· Experience in designing and delivering large-scale development projects, ideally within the heritage or community sector.

· A strong understanding of relevant trusts, foundations, and funding bodies, with experience of securing substantial funding for projects.

· A strategic mindset and the ability to think creatively to bring together multiple funding sources and partners.

· Excellent relationship-building skills, with a proven ability to engage a diverse range of stakeholders.

· A passion for historic buildings, community engagement, and sustainability.

Why Join Us?

At the Diocese of London, we are committed to the preservation and development of our churches as places of worship and community activity, providing spiritual engagement and a range of support services, and events. As a member of our Development team, you will play a crucial role in securing the future of our buildings and the communities they serve.

We offer a supportive, collaborative work environment, with opportunities for professional growth and development. As part of our commitment to work-life balance, we offer hybrid working options where possible

The Diocese of London is an equal opportunities employer. We welcome applications from all backgrounds and aim to create a diverse and inclusive working environment.

The benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following benefits:

· Competitive remuneration package

· 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays

· 15% employer pension contribution and salary sacrifice available

· Death in service benefit x3 of basic gross salary

· Enhanced maternity leave of six months full pay, after 12 months’ of employment

· Season ticket loans of public transport

· Access to Benenden Health Insurance

· EAP counselling through Health Assured

· Up to £100 for eye test and contribution to spectacles

· Two additional paid days for community volunteering

The NSPCC's mission is to end cruelty to children in UK. To carry out its charitable work and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively with the maximum possible impact,relevance, and emotional resonance to engage all key audiences including supporters, professionals, serviceusers, volunteers, and the public across a variety of offline and online channels.

The purpose of the Brand and Content team is to create the most compelling, relevant content and communications for our audiences - informed by channel and creative expertise - to help prevent child abuse.

Our key focus is to:

·Lead the development of the organisation's brand and content strategy

·Tell a clear and inspiring story of what we do and the impact we have as a charity

·Develop, deliver, and optimise content for our audiences across our owned channels

The Brand and Content team is made up of creatives, digital and social content makers, producers, and project managers. We are responsible for creating marketing identities, concepts, materials, and campaigns across all channelsand for all audiences.

Job purpose

The role of Junior Creative Project Manager is integral to the day to day running and delivery of projects and therelationship management between commissioning teams across the organisation, our in-house creatives, andour external suppliers.

·Contribute to the Communication function's purpose of ensuring that all content and communications areof an appropriate high standard, consistent with NSPCC's brand and key messages.

·Manage and deliver the production of a range of creative content and communications materialsfor campaigns, partnerships, and events across all channels and platforms.

·Manage key client relationships across the organisation - ensuring work meets the expectations set out inthe original client brief and support the creative team in providing clear and persuasive rationale for concepts and creative execution.

·Help deliver the agreed Brand and Content team strategy, plans and standards.

Key relationships - Internal

·Reports to Senior Creative Project Manager

·Works closely with other members of the Creative Project Management team, and wider Brand & Content department

·Works closely with colleagues from the Communications directorate and other teams across the organisation

Key relationships - External

·Liaison with creative freelancers as appropriate

Main duties and responsibilities

·Manage creative production to ensure high quality work is delivered on time and to budget through internal and external services

·Oversee the day-to-day production of several projects

·Engage with stakeholders and commissioners to build strong relationships and manage expectations throughout project lifecycle

·Facilitate project meetings; briefings, stand ups, wash ups

·Define project objectives into actionable creative tasks

·Create and maintain project schedules, problem-solving any deviations

·Encourage best practice and look for opportunities to optimise ways of working

Responsibilities for all Staff within the Communications directorate

·A commitment to safeguard and promote the welfare of children and young people

·To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to NSPCC's communications activities.

·To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Healthand Safety policy and procedures.

·To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children,including securing updates on project and service developments and general NSPCC news.

Person specification

·You have excellent communication skills and are confident managing stakeholders, commissioners, and external suppliers

·You are proactive and think ahead, asking the right questions along the way

·You are a problem solver and know how to navigate a challenge

·Great attention to detail and organisation skills

·Exceptional time management and know how to drive a project forward

·You are adaptable and keep calm when things don't quite go as planned

·You can manage several projects simultaneously

·You love collaborating on creative projects and like to keep up to date on creative developments

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process ofobtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and incompliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation andcompetencies. Our robust recruitment and selection process should ensure the identification of the person bestsuited to the role and the organisation.

•Committed to diversity and equality of opportunity and will interview all applicants (internal and external)who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

•We will make reasonable adjustments at all stages of the recruitment process in order to enable successfulcandidates who declare disabilities to start working or volunteering their time with us.

•Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

•As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation willhave ongoing risk assessments to ensure their role and activities are safe and appropriate.

•All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

About Us
STAND, formerly known as Legs4Africa, is dedicated to enabling individuals with limb differences in sub-Saharan Africa to live independently and thrive within their communities. We ensure access to high-quality prosthetic limbs and holistic rehabilitation services, empowering people to regain their mobility and dignity. At STAND, we envision a world where everyone, regardless of their circumstances, has the opportunity to lead a full and active life.

The Role
We are seeking an experienced Trusts and Grants Manager to lead and expand our income from trusts, foundations, and grantmakers. This role is pivotal for advancing our mission and will involve developing and managing a portfolio of restricted donors, researching new funding opportunities, and crafting compelling proposals. While the focus is on trusts and foundations, experience with corporate and institutional funding is desirable. You will collaborate closely with the Director, finance team, and project managers to shape competitive, impactful funding proposals and work in parallel with the Supporter Engagement Manager to develop and implement a fundraising strategy that aligns with the organisation’s overall fundraising goals.

Key Responsibilities

• Donor Management: Take primary responsibility for a portfolio of existing trust donors, providing consistent stewardship and relationship management to ensure ongoing support, including both lower-value and potential high-impact donors.
• Research and Strategy: Conduct targeted research on new trust and foundation prospects, Co-develop a fundraising strategy and plans to approach and engage them based on donor capacity and interest.
• Database Management: Work with internal stakeholders to streamline the donor database for efficient tracking and reporting, ensuring accurate documentation of all interactions, proposals, and updates.
• Collaborative Communication: Partner with colleagues in Communications, Public Fundraising, and Individual Giving to coordinate donor communications for specific appeals or program updates, aligning messaging to enhance engagement.
• Proposal Development: Coordinate with project managers and the Director to prepare timely and impactful funding proposals tailored to trust and foundation requirements, leveraging program data and impact narratives.
• Financial Oversight: Oversee budget tracking and financial reporting for trust and foundation grants, ensuring accurate fund allocation, compliance with donor requirements, and timely submission of financial reports.
• Income Targets: Take an active role in meeting and exceeding annual income targets by developing strategies to maximise trust and foundation funding, regularly assessing progress and reporting to senior management.
• Record Maintenance: Maintain accurate, up-to-date records of donor interactions, grants, and proposals within the organisation’s database, ensuring compliance with data protection standards.

Essential Skills and Experience

• Demonstrated success in securing restricted funding grants, with a focus on trusts and foundations in the healthcare or international development sectors (desirable but not required).
• Proven track record of managing a portfolio of funders, developing successful proposals, and coordinating across teams to meet ambitious income targets.
• Ability to conceptualise and craft clear, compelling proposals that effectively communicate our impact and program needs.
• Collaborative and approachable style, with the ability to cultivate relationships at all levels and provide clear, concise communication.
• Experience managing systems and processes, including CRM/GRM systems (such as Donorfy), and strong reporting skills.

Desirable Skills

• Experience in managing grant budgets and ensuring compliance with both internal policies and donor regulations.
• Skilled in scrutinising financial reports and liaising with project and finance teams to track expenditures and maintain accountability.
• Experience managing donor compliance for a range of donors with varying requirements.
• A passion for healthcare development and international development, with an understanding of trends in the sector.

Qualifications

• Bachelor’s degree or equivalent experience in international development, healthcare, public health, or a related field.

What We Offer

• A 4-day work week promoting a healthy work-life balance
• An inclusive, collaborative, and creative work environment.
• 5% employer pension contribution
• 5-week holiday allowance per year
• Flexible working hours
• Training opportunities available
• The opportunity to make a meaningful difference in the lives of individuals with limb differences in sub-Saharan Africa.
• Professional development and growth within a purpose-driven organisation.

Remote Work & Travel

This role offers remote work flexibility, with occasional travel required. Quarterly visits to Bristol and an annual trip to one of our project countries will be expected.

Key Metrics for Success

• Annual Income Growth from Trusts and Foundations
• Retention and Stewardship of Existing Donors:
• New Funding Acquisition

The Talent Set are excited to partner with an International Development charity to recruit for a Supporter Engagement Manager on a permanent basis.

What’s on offer:

Salary: £40,000 per annum

Working pattern: Full time, hybrid working with 2 days per week in London office

The Supporter Engagement Manager will lead a team across supporter care and community fundraising to deliver an exceptional supporter experience to donors.

Key duties include:

· Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes.

· Manage all supporter engagement and supporter care processes, including the switchboard, external call handling suppliers, post, and supporter complaints.

· Manage the development & delivery of the charity’s Community fundraising programme.

· Develop & maintain strong relationships with the charity’s community groups across the UK.

· Oversee the management of the charity’s challenge events.

· Line managing the Supporter Engagement team, motivating & developing team members to deliver objectives and targets.

We’re looking for the following skills and experience for this role:

· Experience within a Supporter Care, Supporter Engagement or Community Fundraising role, with a strong track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.

· Knowledge of supporter engagement and customer care policies, process, procedures and programmes.

· Knowledge of community fundraising and supporter events.

· Knowledge of charity fundraising regulations, GDPR and data practices

· Experience of managing and developing staff, to enable them to meet their objectives and fulfil their potential.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will thrive in a fast-paced, high-profile environment and be motivated to amplify the Living Wage Foundation’s impact across key audiences. 

The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact. 

About the Application Process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us. 

Got any more questions?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

We will be holding a webinar on Tuesday 26th November, 1-1.30pm where anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

To register please check the link on Applied.

If you’d like to know more but cannot attend the webinar, please email contact us (details on Applied). 

Living Wage Foundation 

The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include Parent Action and Sponsor Refugees to add depth to the impact of Citizens UK’s work.

The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.

The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Citizens UK

Citizens UK is the biggest, most diverse and most effective people-powered alliance of local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £3 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of almost 15,000 accredited Living Wage Employers across the UK. 

At Citizens UK, our organisers and project staff work within communities and ‘organise across difference’. There are various project roles and management, operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context, and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. 

As a senior leader, you will be responsible for managing and allocating the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact. 

Main Responsibilities 

Situational Awareness and Research 

• Lead regular updates on key audiences, tracking positions on issues of interest and ensuring the team is fully informed. 

• Guide the team in proactive media monitoring, enabling timely responses to significant developments. 

• Collaborate with the Senior Research Manager to conduct and commission impactful research, driving media campaigns that effectively reach and engage target audiences. 

• Oversee the development and maintenance of a comprehensive press database, mapping key media contacts and publications in line with the Living Wage Foundation’s objectives. 

Strategy Development 

• Provide strategic oversight of the organisation’s media strategy, ensuring it aligns with broader organisational, communications, and campaign goals, and establish clear processes for evaluating its success. 

• Work alongside other Senior Managers in the Communications Team to shape and guide the overall communications strategy. 

• Lead on all media and messaging outputs, including developing high-quality materials, coordinating media events, and delivering media training. 

• Support the Living Wage Foundation’s Political Engagement Strategy by building and sustaining cross-party support for the organisation’s mission and objectives. 

Reputational and Risk Management 

• Develop and manage the organisation’s risk register, offering strategic oversight and serving as a primary contact for crisis communications. 

• Manage and respond to reactive media inquiries promptly, ensuring alignment with the organisation’s values and objectives. 

• Draft key messages and FAQs for media interviews and public responses, and advise senior leadership on sensitive media or reputational issues. 

• Represent the Living Wage Foundation effectively in senior stakeholder interactions and participate in out-of-hours press duties when needed. 

• Strengthen and maintain broad cross-party support for the Living Wage agenda. 

Content Creation and Dissemination 

• Oversee the Media Team in producing engaging press releases, blogs, opinion pieces, and media briefings to elevate the Living Wage Foundation’s profile. 

• Ensure media outputs and communications reflect the organisation’s values and uphold a consistent voice. 

• Create and refine key messaging for public communications, including FAQs and response guides. 

• Lead media training sessions for LWF staff and Living Wage employers, enhancing their confidence and effectiveness in media engagements. 

Relationship Management 

• Lead employer case study development, identifying and preparing Living Wage employers to speak to media and champion a real Living Wage. 

• Drive stakeholder engagement efforts, cultivating valuable relationships with Living Wage employers, campaign partners, and media contacts. 

• Build and maintain relationships with journalists across print, digital, and broadcast media to secure quality coverage. 

• Collaborate with the Public Engagement Team to draft emails, speeches, speaker notes, briefings, and press notices for political engagements. 

• Provide line management and development support to the Media Manager and Events Manager. 

Social Media and Website 

• Ensure consistency in messaging and alignment across all media and digital platforms in collaboration with the wider communications team. 

• Work closely with the Senior Digital and Communications Manager to guide and oversee team initiatives. 

Key Skills 

• An enthusiasm for media and communications, coupled with a strong commitment to the mission of the Living Wage Foundation. 

• Proven experience and a strong understanding of the UK media landscape, with established relationships with national journalists that have resulted in high-quality coverage. 

• Experience in line managing and leading a team. 

• Demonstrated experience in managing sensitive reputational issues, including risk assessment and crisis communications. 

• Skilled in leveraging real-life stories and case studies to drive engagement, including experience in leading media training for spokespeople. 

• Outstanding written and verbal communication skills, with the ability to produce and edit content to a journalistic standard across diverse audiences and channels. 

• Strong track record in designing and executing high-impact communications strategies that achieve measurable results. 

• Competence in using social media platforms to engage audiences effectively, understanding their role in broader media strategies. 

• Proficiency in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies. 

• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences. 

• Solid understanding of the political landscape and public affairs, with experience engaging cross-party stakeholders. 

Interviews: 9th & 10th December (TBC)

This is a new role for NST, building on the work developed through our ‘Get Connect, Stay Well’ project currently funded through the ‘Getting Help in Neighbourhoods’ programme.

Are you a community focused individual who has an interest in coordinating and developing a wellbeing programme, then this might be the role for you?We are looking for applicants with excellent communication and organisational skills, who have an understanding of the barriers and challenges facing individuals within deprived communities. This is an exciting opportunity to join a supportive and friendly team working on programmes that have a positive impact on the lives of people living in Braunstone.

Main responsibilities and duties

To:

1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.

2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.

3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity.

4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.

5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.

6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.

7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.

8. Build and maintain partnerships which will support the development of wellbeing programmes.

9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.

10.  Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.

11.  Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.

12.  Support the supervision of activities, including the staff and volunteers where applicable.

13.  Represent and champion the services provided by NST as required at external events and meetings.

14.  Work in partnership with the Wellbeing Facilitator to ensure that the over 50s programme is developed and delivered in line with the overarching wellbeing programme.

15.  Work in partnership with the Training Support Worker to ensure the Men’s Group is delivered in line with the overarching wellbeing programme.

General Duties:

16.  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.

17.  Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.

18.  Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

19.  Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

20.  Work outside normal office hours and at weekends as and when required.

21.  To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

22.  To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

 Qualifications and Experience

Experience of developing and coordinating mental health and wellbeing programmes

Experience of working in a busy environment

Experience of developing and writing funding applications

Experience of working in the charitable/voluntary sector

Knowledge

Understanding the impacts of wellbeing services on participant mental fitness

Knowledge of sector wellbeing service provision

Knowledge and experience of supporting vulnerable clients

Knowledge of safeguarding procedures for both adult and child protection

Health and safety

Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers

Understanding of and commitment to equality of opportunity

Skills

Excellent organisational skills and experience

Excellent verbal and written communication skills

Strong ICT skills especially with Microsoft Office

Problem-solving skills and ability to adapt and act accordingly to situations

Ability to remain calm under pressure when dealing with challenging situations

Good time management skills to be able to support the needs of multiple people

Ability to make good, positive relationships with people, their families along with external agencies and partners

Ability to keep accurate records and a good understanding of the importance of data

Personal

An interest in helping other people, regardless of their circumstances

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need

Trustworthy, reliable and able to keep matters confidential

A high level of patience and emotional resilience

Ability to contribute effectively to a small team

Calm and professional

Other

Right to work in the UK

Satisfactory DBS check

Full and clean UK driving Licence

Salary: £24,570 per annum

Location: Shelter shop, Nantwich

Contract: Permanent

Hours: Full time 37.5 hours

Closing date: Thursday 5th of December at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Nantwich shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent.

We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

You have a significant understanding of Mental Health Issues, a relevant professional qualification and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Service Manager.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey will be going live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment. That’s where you come in.

This front-line management role comes with responsibility for the day-to-day management of staff and supporting the Service Lead with the running of the service to ensure we provide recovery focused delivery. Seeing that operational KPIs, outcomes, utilisation and voids, etc., are met will be vital too, as will ensuring data entry to MI & reporting systems is accurate, timely and in line with quality assurance requirements. Preparing information and reports, leading on positive risk management practice within service/location(s), ensuring timely reporting of incidents and accidents and generally acting as an ambassador in representing Waythrough – all are part and parcel of this attractive new role.

To succeed, you’ll need a relevant professional qualification, e.g. QCF/NVQ minimum level 3 (or be working towards/willing to obtain one), substantial experience of working with a housing and social care background and of managing a caseload of individuals with complex needs. We’ll also be looking for proven experience of carrying out investigations and writing reports and recommendations. Outcome-driven and solution -focussed, you have strong verbal and written communication skills, plus the ability to lead, supervise and motivate staff and provide direction, ownership and engagement to support performance.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

Due to the nature of the role, a driver and access to a car are essential.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

As Group Finance Manager, you will play a leading role in the Enabling Services team at an innovative international charity focussed on climate initiatives, enabling the organization to deliver innovation that creates the change we have committed to, meet our funders’ needs, and support our partners and community 

Reporting to the Group Financial Controller, the Group Finance Manager, will oversee and manage the monthly close process, lead the preparation of year-end financial statements for the group, and coordinate the annual audit. These responsibilities should be underpinned by a focus on user experience and on fit-for-purpose platforms, processes, procedures, systems, and tools. 

Key Responsibilities
 

Management
•  Manage and develop 2-3 finance assistants
•  Manage interactions with teams across the organisation, collaborating in the key processes of financial management and provide guidance and advice to the business. 

Month-End Process and Close:
•  Oversee and manage the monthly close process, ensuring all transactions are accurately recorded and completed within the month end timetable.
•  Prepare and review balance sheet reconciliations, ensuring that all discrepancies are investigated and resolved in a timely manner.
•  Work with the finance team to ensure the accuracy of the trial balance and prepare key month-end journals, including accruals, prepayments, and provisions.
•  Ensure all intercompany transactions and balances are reconciled and eliminate intercompany profit, and are in line with transfer pricing requirements
•  Perform detailed variance analysis of key financial statements, including P&L, balance sheet, and cash flow.
•  Collaborate with other departments (e.g., FP&A, clusters) to ensure accurate financial data for reporting.
•  Ensure compliance with internal controls and accounting policies throughout the close process.

Year-end accounts process
•  Lead the timely and accurate preparation of financial information in line with statutory reporting, management accounting, and funder requirements. 
•  Coordinate and lead the preparation and audit of the consolidated Group entities and branch financials. This includes: 
o  Liaising with the external auditors
o  Preparing and managing the timetable for preparation and audit of the financial statements, ensuring all financial statements are signed off within required timelines.
o  Assisting local teams in resolving audit queries as necessary, ensuring local audits are completed on time, within budget and with minimal issues or adjustments. 
o  Preparing consolidated financial statements

Local reporting and compliance
•  Manage reporting timelines including filing deadlines for assigned funds and all branches in the structure, and that all deadlines (e.g., lenders, investors, statutory) are met. 
•  Perform high-level review of local branches companies; review financial statements prepared by local teams
•  Ensure timely compliance with donors, audit and statutory reporting as required; ensure the remediation of audit recommendations and implementation of financial / risk reporting decisions by governance bodies. 

Controls and conintuous improvement
•  Drive strong financial control and advocate financial priorities to the business.  
•  Continuous improvement of ERP system for the finance team. 
•  Support financial and performance reviews using monthly dashboard. 
•  Report financial results and ensure compliance with GDPR Guidelines. 
•  Encourage and enable shared ownership of high integrity data. 
 

Education/Qualifications

• Holder of a recognised accounting qualification (ACA, ACCA, etc.) with over six years post qualification experience. 

Experience

• Experience in the preparation of management, statutory and Group consolidation accounts. 

• Substantial experience of working in complex entities with multi-national interests and distributed teams (working in different locations and through remote or virtual working) and experience of managing finance teams. 

• Experience of multiple sectors, ideally with a mix of public and private; experience in the not-for-profit sector/grant making environment including EU grant funding would be highly beneficial. 

About us:

Purpose of the role:

RMC attracts funding from a wide range of areas including trusts and foundations, Local Authorities and individuals. The Trusts and Statutory Fundraising Manager will work closely with fundraising and operational colleagues to diversify and grow income from Trusts, Foundations, Statutory bodies, and other institutional funders to enable the organisation to fulfill its strategic priorities. You will tailor applications to donors and nurture relationships in a way designed to inspire funding partners to act and support our services.

Relationships:

Reporting to the Deputy CEO, the post holder will work closely with other senior managers

and colleagues at RMC.

Key responsibilities:

· To play an integral role alongside other senior colleagues to pursue an ambitious Income Generation Plan. 

· To secure significant income through charitable Trusts and grant making organisations including statutory bodies to provide income to support organisational priorities.

· To research and identify appropriate funders whose criteria match RMCs’ work and develop plans, prepare cases for support, and submit compelling bids and complex grant applications as appropriate.

· To develop and maintain a strong pipeline of £50k+ prospects, working with fundraising and operational colleagues to develop high-value, strategic and multi-year opportunities.

· Work across teams and build effective relationships with team members to identify suitable projects for funding in line with strategy and budgets.

· Ensure we meet the funders reporting requirements, and that grant payments and income are monitored and reported against.

· Contribute to the overall Fundraising Strategy

· Where required, support the preparation of funding applications by members of the team to other donors, including corporate donors, major donors, and other charity partners (NGOs).

Organisational

· Conduct all work according to the policies and procedures of RMC as appropriate and participate in review of these as required.

· Carry out administrative tasks (e.g. word-processing, recording information onto database, filing etc.) in support of own work.

· Participate fully in individual supervision, training and appraisal.

· Participate fully in regular project meetings, planning and review sessions, conferences and working groups as required and RMC internal meetings as appropriate.

· Take on other duties consistent with the nature of the post and that may arise as the service develops and reviews its services, as required.

Personal specification

Knowledge and Experience:

· At least 5 years’ experience of Trusts and Foundations and Statutory fundraising, with a proven track record of success in winning large (above £50,000) and multi – year grants.

· Experience of managing relationships with external stakeholders

· Experience of writing impactful progress and monitoring reports to funders

· Experience of developing and managing budgets in line with funding applications.

· Experience of administration and record-keeping using a CRM – we currently use Donorfy

· Excellent research skills with an eye to identify opportunities.

· Experience of working and communicating effectively with people from a range of different cultures, faiths, and backgrounds.

· Understanding of the funding environment in the migration and social justice sectors in the UK

Skills and attributes:

· Excellent and confident oral and written communication skills, and the ability to communicate effectively to a range of audiences.

· Excellent interpersonal skills, including confidence working with senior colleagues and external stakeholders and the ability to deal sensitively with people with lived experience and the public. 

· Excellent project management skills with the ability to work cross departmentally on a range of tasks to deliver high quality work to tight deadlines.

· Highly organised, efficient, and self-motivated

· Ability to work with competing priorities, deadlines, and targets.

· Excellent research skills with an eye to identify opportunities.

· A results-oriented mindset with a commitment to meeting and exceeding fundraising targets.

· Understanding of the importance of storytelling and emotional connection to successful fundraising. 

· Good understanding of legal issues in relation to data protection, GDPR, confidentiality, consent and story management and usage.

· IT literate in all major Microsoft Office applications

· Ability to work on own initiative, as well as a member of the team and with people who use our services and volunteers.

· Ability to reflect critically on own performance, learn and respond positively to feedback.

· Alignment with the values of RMC and commitment to the work and ethos of the organisation.

Commitment to equality, diversity and inclusion.

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.

Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)

 If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org

At Bookmark, we have a simple vision: we want every child to read. We improve children’s literacy by promoting a reading for pleasure culture in primary schools, with a focus on supporting children in the most disadvantaged communities. We have been successful in winning a charity of the year partnership with a leading business in the financial sector. This six-figure partnership will be transformational for Bookmark, and we are looking for a confident and experienced individual to lead on all aspects of the partnership. ​

​

The Senior Partnerships Manager will be responsible for managing and delivering the partnership, ensuring that we maximise fundraising and volunteering opportunities, build strong relationships across the organisation, and deliver a high-impact programme of activities that changes the story for children across the country. 
 

Job Description​

• Devise and deliver a detailed plan to maximise the partnership, providing clear overall direction to stakeholders in addition to handling day-to-day delivery​
• Develop and oversee the delivery of activities and events, including fundraising initiatives, employee engagement activities, and awareness campaigns​
• Position yourself as the face of Bookmark within the organisation and nurture high levels of engagement throughout the business including successfully:​
  • building relationships across all divisions and seniorities and provide tailored stewardship to key individuals​
  • building internal networks within the organisation to aid awareness of the partnership and to achieve mutual goals ​
  • engaging staff in a diverse range of volunteering, strategic and fundraising activities and ensuring they feel valued for their efforts​
  • confidently presenting to all audiences and in different settings
  • moving and motivating employees across the two years, keeping the partnership fresh and encouraging repeat support​
  • delivering bespoke reports, presentations and communications, advocating for  Bookmark’s mission and showcasing the impact of the partnership​
• Work with the wider Bookmark team to develop messaging and powerful stories to communicate the partnership and its impact​
• Work with the wider to ensure all elements of the partnership are executed effectively​
• Plan, track and monitor partnership budgets to maximise return on investment, managing resource in order to optimise fundraising opportunities​
• Ensure your work is fully compliant with Bookmark’s fundraising policies and the latest charity legislation and standards of practice​

Person specification

Essential   ​

• Experience of managing six-or-seven-figure fundraising partnerships that deliver on objectives​
• The ability to tailor and design fundraising engagement programmes that meet different audiences’ needs​
• Excellent stewardship and relationship management skills, with experience of using storytelling to help reach fundraising targets​
• Strong interpersonal, verbal, and written communication skills, with the ability to engage a range of stakeholders, both internal and external​
• Excellent presentation skills, with the ability to adapt style to suit the audience​
• Experience of managing, influencing and negotiating with senior stakeholders​
• Superb time-management skills, with experience of managing a varied workload​
• Excellent team-working skills, and enjoyment in working collaboratively with other teams​
• The ability to work with independence, using initiative and problem-solving skills to find innovative solutions and maximise opportunities​
• Excellent project management skills, and experience creating and managing project budgets​
• A confident, friendly, proactive, and collaborative manner​

​Desirable​

• Experience of working in house with a corporate partner’s CSR team​
• Experience of managing high value partnerships within the financial sector 

Location:​ Hybrid working – 3 days per week in Partners Head Office (London City) and Bookmark Head Office (SW1Y, 4LR)

Contract type:​ Fixed term, for 2 years
Salary:​ £45,000-£55,000
Hours:​ 37.5 hours (Monday to Friday)
Deadline:​ 2nd December 2024, 11.59pm

Our client provides health and social care services across the North of England. They support over 30,000 adults and young people to stay well each year. They are an award winning, certified as a Great Place to Work for the 2nd year running and ranking in the top 100 medium sized workplaces for Women & in the Not-For-Profit sector in 2024.

Their service team is looking for a full time Service Manager to lead and oversee a busy and dynamic team.

The successful applicant will benefit from leading a skilled and motivated team, in a truly hybrid working environment.  This is a home-based role, however the successful applicant will be required to facilitate regular community working with the team in and around Staffordshire, as well as attending organisational events in the North-West of England. The use of a private vehicle for business purposes is therefore required.
This is an exciting and rewarding role, managing a team who provide support to both young and adult carers in Staffordshire.

The successful applicant will have responsibility for:

-

- People management for a small team of employees, students and volunteers.
- Analysing contract performance, quality and outcomes.
- Supporting the implementation, development and progress against work plans, stakeholder engagement, community engagement, marketing and communications and operational development plans.
- Developing and maintaining relationships/referral pathways with key stakeholders with the express aim of identifying and supporting hidden Carers.
- Overseeing the production of a regular newsletter for Carers and professionals.
- Representing the service at Carers specific meetings/events/networks.
- Managing and leading on Carers Week and Carers Rights Day; sourcing sponsorship to fund events, promoting, increasing involvement and using these key dates as a vehicle to identify and support hidden Carers.
- Supporting the Head of Service at contract review meetings with their commissioners. 
- Ensuring required policy, process, systems and equipment are in place, fit for purpose, observed by the team and regularly are reviewed. 
- Ensuring the team utilise internal and externals systems in line with agreed protocols.
- Ensuring services and team workings are compliant with legislation and best working practices.
- Managing timely escalation of issues and providing expertise, advice and support to overcome issues and challenges.
- Working with senior management to inform annual operational budgets. 
- Managing expenditure against annual operational budgets and managing petty cash in line with agreed financial procedures.
- Providing on call support for out of hours working.
- Providing team meeting facilitation, line management, supervision and support to direct reports.
- Ensuring human resources are managed within the agreed policies and procedures including, recruitment and selection, discipline, grievance, supervision and appraisal.
- Provide contingency support through the Carers Services structure as required

Please find attached on their website, the full Job Description, Person Specification and benefits package. 

Please send your application through as soon as possible, as applications will be shortlisted upon receipt, which may result in closing the vacancy sooner than the advertised closing date.

Successful applicants will be required to undergo a DBS check. 
Our client is an equal opportunities employer.  If you require any reasonable adjustments to enable you to apply for this role, please contact us.
Successful applicants will be required to undergo an enhanced DBS check (formally CRB)

REF-217 932