Policy Manager Jobs
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association’s Best Small Museum of the Year award and welcomed over 100,000 visitors
OUR VISION To progress Britain’s understanding of itself by giving queer stories and experiences their rightful place.
OUR MISSION Queer Britain works to Reclaim and Preserve queer people’s stories and objects and Inspire by celebrating and educating about LGBTQ+ lives, impact and culture.
OUR VALUES We are Open - everyone is welcome and respected. We are Courageous - we act with boldness and seek out the truth. We are Connected - we are collaborative and connected to culture
Your aim will be to support the Museum Director with raising around £500,000 per year from charitable sources.
Person Specification:
- An outstanding fundraiser, with a track record of securing four and five figure donation.
- A fundraising professional, experienced in working within at least one of the main areas of fundraising: membership, individual donors, grant-makers or corporates.
- Someone committed to providing outstanding, engaging and exciting donor & sponsor stewardship.
- Someone able to build positive relationships with internal and external stakeholders, including Museum staff, guest artists, visitors, volunteers and board members.
- Someone excited about the prospect of working a cultural organisation with inclusive storytelling at the heart of everything we do.
Role Description:
Research and Prospecting - Working alongside the Director, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.
Pipeline Management - Using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.
Cultivation - Using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meetings with key Museum staff, workshop visits and private dinners
Making the ask - You will be fearless in asking people to support the Museum, and will support the Museum Director with pitching to companies and writing grant applications.
Stewarding and Reporting - You will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programme that entertains, engages, and encourages renewal.
Queer Britain is the UK's first and only LGBTQ+ Museum, for all, and we opened in our beautiful heritage space in Kings Cross, London in 2022.
The client requests no contact from agencies or media sales.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Filming and Events Manager to join us on a full-time, permanent basis.
The Benefits
- Salary of £34,000 - £39,187 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an exciting opportunity for an passionate individual with knowledge of filming best practices and trends to join our vibrant organisation and bring London’s most iconic parks to life on screen!
Working with us means you’ll be right in the heart of the action, collaborating with film crews, event organisers, and our brilliant park teams to deliver unforgettable experiences.
What’s more, you’ll have the freedom to use your passion for the arts to build exciting partnerships and craft moments that bring The Royal Parks’ stunning scenery to the world.
So, if you want to play a pivotal role in balancing commercial success with conservation, ensuring that our parks continue to be magical places for everyone to enjoy, then apply today!
The Role
As our Filming and Events Manager, you will manage filming and photography activities across our parks and green spaces.
Overseeing the filming office, you will handle inquiries, contracts and permits, whilst managing logistics and liaising with production teams and local stakeholders to ensure compliance with park regulations.
Ensuring high standards and effective project co-ordination, you will draft legal agreements, oversee unit base applications and, when needed, manage events to maintain a balanced use of park spaces.
Additionally, you will:
- Collaborate with the Communications, Marketing, and Engagement team to attract new filming opportunities
- Recommend and monitor fee structures, track revenue and support the Head of Events & Filming in achieving income targets
- Assess applications for health and safety
- Liaise with relevant authorities to ensure safe, organised filming activities
About You
To be considered as a Filming and Events Manager, you will need:
- Working knowledge of filming best practices and trends
- The ability to identify the complexities of holding filming shoots in The Royal Parks and consequently ensure standards are upheld during shoots
- Strong commercial acumen
- Effective communication, mediation and stakeholder engagement skills
- Excellent attention to detail and organisational skills
Due to the nature of the role, there will be some weekend and evening work required.
Other organisations may call this role Senior Film and Events Co-ordinator, Location and Events Manager, Events and Location Manager, Senior Events and Filming Co-ordinator, Parks Events Manager, or Location Management Lead.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Filming and Events Manager, please apply via the button shown. Successful candidates will be appointed on merit.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking an Operations and Services Manager who can run operations for an organisation that supports the local community with their relationships.
Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.
We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.
As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 4 volunteers.
We’re looking for an Operations and Services Manager who is passionate about supporting effective, high-quality service delivery within a charitable organisation. This is a senior role within our organisation so you will have a strong background in administrative and operational management, with experience in a client-focused environment. Your approach will be hands-on, and you’ll bring a positive attitude to overseeing day-to-day operations and managing a dedicated team of support staff and a small pool of reception volunteers.
We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.
This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.
Salary £22,857 - £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)
This post is subject to a Standard DBS (Disclosure & Barring Service) Check.
Interviews will be conducted on a rolling basis and the role will be closed when we have successfully recruited.
The client requests no contact from agencies or media sales.
Procurement ManagerDuration: 3 months +Hourly rate: £20-£25
Location: Central London, nearest station: Marylebone or EustonHybrid working: 3 days remote, 2 days work from Central London Office
Your new roleRecruiting a highly skilled and experienced End-to-End Procurement Manager to join a regulator based in London. The successful candidate will be responsible for managing the entire procurement process, with a particular emphasis on tendering and contract management. This role requires a deep understanding of the Procurement Act and public sector procurement legislation.
Duties include:
- Develop and implement procurement strategies that align with organisational goals and regulatory requirements.
- Lead the tendering process, including the preparation of tender documents, evaluation of bids, and selection of suppliers.
- Negotiate and manage contracts, ensuring compliance with the Procurement Act and other relevant public sector procurement legislation.
- Conduct market analysis to identify potential suppliers and assess their capabilities.
- Collaborate with internal stakeholders to understand their procurement needs and provide expert advice on tendering and contract management.
- Monitor and evaluate supplier performance, ensuring adherence to contract terms and conditions.
- Prepare and present procurement reports to senior management.
What you'll need to succeed
- Extensive experience in end-to-end procurement within the public sector, with a strong focus on tendering and contract management.
- In-depth knowledge of the Procurement Act and public sector procurement legislation.
- Strong negotiation and contract management skills.
- Excellent analytical and problem-solving abilities.
- Proven ability to manage multiple projects and meet deadlines.
Personal Attributes:
- Detail-oriented with a strong focus on accuracy and compliance.
- Proactive and able to work independently as well as part of a team.
- Strong leadership skills with the ability to motivate and develop team members.
- Committed to continuous professional development and staying updated with industry trends.
What you need to do now
Applications will be reviewed on a rolling basis. This is an immediate start temporary position. Candidates must be available immediately or have a notice period of no more than one week. Due to the high volume of applications, we will only contact candidates who meet the relevant experience criteria. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Please note: this is an overview and not the full job description.
The Advice Service Manager is responsible for overseeing the delivery of the Advice Service and for managing and developing the team of Advice Workers, including the Senior Advice Worker who leads on delivery.
The service operates predominantly from our Ipswich office, but the Advice Service Manager is also responsible for organising outreach services for asylum seekers and refugees elsewhere in Suffolk. Along with the Senior Advice Worker, they provide expert guidance to the team, as well as to other professionals working with refugees and asylum seekers.
The Advice Service Manager is part of the Management Team and plays a role in overseeing the function of the organisation and its strategic development, especially in relation to SRS’s Advice Service. They are also responsible for developing the Advice Service according to client/organisational needs and strategy.
The successful applicant will be required to have an enhanced DBS check to be carried out upon commencement of employment. You must be eligible to work in the UK.
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
37 hours per week, over 7 days, to include Saturdays and Sundays
£27,061.32 per annum start with annual progression up to £27,822.70
Location: South Woodford
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024?
We are looking for a Shop Manager to lead our team in the South Woodford Shop , you will be working in a creative environment, working with donated goods to maximise sales and net contribution.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As a Shop Manager you will manage 2 Assistant Shop Managers along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is at midnight on Thursday 12th December 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Thursday 28th November.
Interviews will be held on a date to be confirmed.
IN2
37 hours per week, 5 days over 7 days Monday to Sunday.
£25,253.25 per annum (pay review pending).
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Location : The Children's Society Shop, Tithebarn Street, Keswick, Cumbria. (parking space available).
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
Have you got retail management experience? Are you looking for a new challenge?
We are looking for a shop manager to lead and build a team in our brand new Keswick shop. You will be working in a creative environment with donated goods, to maximise sales and net contribution. You will need to be driven and focused on making money and have good communication skills.
As the shop manager you will manage an assistant shop manager along with a team of diverse volunteers. You will need great people skills and be able to create a welcoming and positive experience for all our staff, volunteers and customers.
We look forward to receiving your application.
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is at midnight on Friday 20th December 2024. Please note that this vacancy may be closed earlier if enough applications are received.
Interviews will be held on a date to be confirmed.
IN2
Growing Well is a farm-based mental health charity originating on Low Sizergh Farm near Kendal and recently expanding to a second site at Tebay Services (Northbound), and a third in Egremont, West Cumbria.
The horticultural context is key to our charity as it provides a safe, supportive working environment to nurture mental health recovery. Growing Well works with people on a weekly basis to help rebuild a sense of purpose, to engage in meaningful and fulfilling activity and to build hope for the future.
We are seeking to recruit an experienced Manager for Growing Well's site at Tebay Services (Northbound) in the Eden Valley, on a 12-month maternity cover contract.
The role of the Manager (Tebay) is to:
- Manage the day-to-day operations at Growing Well’s 1.5-acre Tebay site and ensure that at all times our site is safe, productive, excellently maintained and efficiently run. This includes:
- Safe and efficient service delivery
- Effective delivery of annual crop plan and supply chain management
- Financial management of the Tebay enterprise
- Legal and Health and Safety management of the site
- Manage the delivery of therapeutic activity, skills development and support for up to 100 Volunteers (beneficiaries) per week.
- Line manage Tebay staff team (5 direct reports).
- Manage local fundraising and marketing initiatives with support from Growing Well Development Team colleagues.
- Work as part of a multidisciplinary team to create a culture of respect, inclusion and security.
This is a 12-month contract commencing January 2025, but there is some flexibility on start dates for the right person.
Deadline for applications is Friday 29th November with interviews taking place on Monday 2nd December.
The client requests no contact from agencies or media sales.
We’re evolving…
As Artsadmin heads towards its 50th year of producing and supporting extraordinary work by ground-breaking artists and creatives, we’re seeking similarly brilliant people to join the team and help us continue to adapt to the world around us.
The Building and Facilities Manager will provide an important role at a crucial time of change for Artsadmin. They will ensure the efficient and sustainable operation of Artsadmin’s vibrant and creative hub, Toynbee Studios, which includes rehearsal studios, managed offices and a cafe.
The ideal candidate will be a motivated and methodical individual who can demonstrate the skills and experience necessary to run a building in a safe and well-maintained way alongside a commitment to providing a warm and welcoming environment for visitors, staff, tenants and hirers. They will have good communication and organisational skills, be task-focused and proactive in their approach.
Be part of an inclusive organisation that centres artists and artistic practice from our home in London’s East End, reaching audiences across the UK and around the world.
Applications close 10am Monday 9th December
Interviews will be held on Thursday 19th December in person
The client requests no contact from agencies or media sales.
ABOUT US
School of Hard Knocks (SOHK) is a charity that exists to empower and support children who are struggling to thrive in their education. By fostering an environment of genuine acceptance and through the use of physical activity and group and one-to-one support sessions, SOHK enables people to find meaning and purpose to life. All of SOHK's activities are underpinned by an evidence based sport for development framework called the 5Cs.
OVERVIEW
School of Hard Knocks is embarking on an ambitious new 3-year fundraising strategy that will see us more than double our income and increase our audience reach so we can support more young people to complete their education and reach their potential. We have not yet proactively explored challenge events or community fundraising and yet we believe this could be an exciting growth area for the charity. We currently run one special event a year, but again, we see opportunity to grow our calendar of special and donor engagement events.
The purpose of this role is to build challenge and special event and community fundraising to support the delivery of our ambitious fundraising strategy. You will be an enthusiastic fundraiser, focused on building growth in our events portfolio and bringing creativity and events knowledge to the role. You will develop excellent relationships with our donors and corporate partners who engage in our events, supporting them to maximise their fundraising for the charity.
You will need to use your experience, creativity and proven event planning skills to ensure the success of our ambitious plans for achieving an effective events calendar for the charity.
This is a maternity cover contract with the potential to extend after the initial 12 months.
KEY RESPONSIBILITIES
Events Fundraising:
- Work to achieve the Fundraising strategy by effectively initiating and delivering a calendar of challenge and special events suitable for our audiences across the UK, that will drive audience reach and income, focusing on delivering a good return on investment and achieving set objectives.
- Develop excellent donor journeys for all participants and attendees, putting in place effective and efficient processes and procedures.
- Work with the Marketing and Communications Manager to design and implement appropriate marketing strategies to maximise participation for all events including pre-, during- and post-event publicity.
- With support from the Communications team, develop timely social media content and achieve local media coverage by gathering compelling supporter stories.
- Ensure all supporter records are kept up to date with all interactions and the highest quality data is captured.
- Effectively follow all appropriate protocols and policies for the handling and receipting of donations and sponsorship monies and accurate recording of supporter information. Ensure all information is recorded in line with data protection legislation (GDPR).
- Work with the wider Fundraising and Communications Team to ensure a seamless donor experience for all and optimise cross-selling opportunities where appropriate.
- Monitor progress against set KPIs, report analysis of challenge events to the Director of Fundraising and review performance to ensure effectiveness. Provide relevant data and insight to inform next steps and plans for future growth.
Community Fundraising:
- Work with the Director of Fundraising to devise and implement an annual fundraising plan for community fundraising.
- Work with the Regional Fundraising Managers to maximise opportunities for Community fundraising in the areas we work in.
- Steward all community fundraising activities in England, ensuring our supporters have all the information and materials they need to make their events a success.
- Proactively seek new community partnership opportunities. Liaise with relevant members of staff to attend new business meetings and write compelling cases for support to win local community partnerships.
Other:
- Deliver safe fundraising events and activities ensuring the charity always operates within legal requirements and best practice. Ensure risk assessments are completed on events.
- Be willing and flexible to work outside of office hours to attend events, when necessary. Must be willing to travel around the UK on occasions to attend fundraising events and activities.
- Foster effective and productive relationships with key stakeholders including Corporate Social Responsibility Managers, Chairs & Trusties, senior volunteers and event coordinators.
- Represent the Charity’s Mission by speaking passionately about the charity to donors, and delivering presentations and talks on occasions, inspiring them to join in our mission to make a difference.
- Proactively seek out new opportunities for the charity to grow our income.
- Always work to collaborate across teams to enhance fundraising efforts and strengthen donor engagement.
- Assist in developing fundraising strategies and contribute innovative ideas.
ABOUT YOU
Knowledge & Experience:
- Fundraising Expertise: A proven track record of achieving financial targets through fundraising activities, ideally in mass participation and/or special events.
- Relationship Management: Demonstrable experience in building and nurturing strong relationships with a wide variety of individuals – ranging from community fundraisers to senior volunteers or senior-level corporate executives - to drive engagement and income. Skilled in identifying, establishing, and retaining new supporters, with a focus on effective supporter care and stewardship.
- Digital Proficiency: Strong working knowledge of CRM systems and relevant digital platforms to manage supporter data, track engagement, and enhance communication strategies. Experience using digital tools to streamline processes and optimise fundraising outcomes.
- Fundraising legalities and health and safety. Demonstrable understanding of Fundraising legalities and requirements to hosting a safe fundraising event for all. Excellent understanding of GDPR and integrity in data handling and management.
Skills:
- Communication: Excellent written and verbal skills to recruit and retain supporters, with experience in creating engaging presentations and delivering public speeches to diverse audiences.
- Teamwork and Independence: Confident and self-motivated, able to work autonomously and as part of a multi-disciplinary team, with strong interpersonal skills.
- Strategic Thinking & Creativity: Able to translate strategic aims into plans, with strong research and problem-solving abilities. Quick to identify and act on new opportunities.
- Organisation: Strong planning and organisational skills, able to manage multiple priorities and maintain attention to detail.
TERMS OF APPOINTMENT
- This is an interim role, for 12 months from January 2025.
- The salary is £30,000 - 32,000 depending on experience.
- You will get 25 days annual leave per year plus UK National Holidays. Also, we give any normal working days between Christmas and New Year as additional holidays.
- Reasonable flexible working arrangement offered, but you must have the ability to work outside of core hours and travel across the UK when necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Retail Support Manager
Castleford, Heckmondwike, Selby, Leeds and Hull with regular travel across the Yorkshire Region.
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
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Provide management cover at Retail locations as required by the charity currently including (but not limited to Castleford, Heckmondwike, Selby, Leeds and Hull shops). This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
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Lead a team of volunteers to deliver an outstanding customer experience.
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Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
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Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
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Ensure there is management cover and sufficient volunteers to operate all trading hours.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have experience of meeting and exceeding targets within a retail environment
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
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To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
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To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
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A check on your employment history, by seeking 2 references
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A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
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A DBS check at enhanced level.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 2 December 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Please note, this role is not eligible for a visa sponsorship.
The client requests no contact from agencies or media sales.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.
Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees.
You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.
The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.
We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
- Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
- Develop, implement, and maintain Supporter Care Policies and Guidelines.
- Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
- Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
- Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
- Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
- Work closely with Communications in responding to reputational or issues-based queries.
- Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
- Champion Supporter Care best practices across the organisation.
- Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
- Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
- Share supporter feedback with the wider team to promote a supporter focussed organisation.
- Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
- Lead and/or support on in-person and online events to deepen supporter care as required.
- Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
- Provide colleagues with Supporter Care training and resources.
- Support the Senior Database Manager with annual planning and budgeting.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of managing or working with a fulfilment agency to deliver excellent customer service.
- Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
- Experience using Salesforce or similar CRM products/fundraising databases.
Essential Skills/Knowledge
- Ability to prioritise multiple tasks within a collaborative team environment.
- Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
- Strong written and verbal communication and interpersonal skills.
- Demonstrates patience, empathy, and understanding.
- Attention to detail.
- An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
- Proficient in Microsoft Office Suite.
Desirable Skills/Experience
- Experience of or interest in the charity sector, in particular humanitarian response/international development.
- Line management.
- Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 2nd December 2024
Interviews date: Week commencing 9th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Charity People are delighted to be working with Ealing Mencap to find a new Fundraising Manager, a brilliant new role that will lead the way in shaping an exciting era for their incredible work. This role will be key to unlocking funding streams, developing exciting new income activities, and growing funds from a range of sources including community and events, individual giving, corporate, trusts and foundations.
Ealing Mencap give people with learning disabilities and additional needs the opportunity to achieve their full potential and live as independently as possible. They form part of the Mencap group of charities, raise their own funds and operate entirely independently of the national organisation. Their work includes:
- Offer services: offer a wide variety of services that put people and their families first. Services that give people with learning disabilities and additional needs opportunities to make friends, develop life skills, find work and be part of their communities.
- Give advice: provide free advice and support that enables people with learning disabilities and additional needs. Advice that gives them more choice and greater control over the way they live their lives.
- Influence change: stand up for people with learning disabilities and additional needs, enabling them to speak out and get their voices heard. Educate others in the community. So that people can fully enjoy their rights and opportunities.
- Work in partnership: forge alliances with other organisations - like borough councils, businesses and charities - to offer people more choice and opportunities in a cost-conscious way. And to create change together.
- Provide expertise: use our specialist knowledge, experience and insight in the area of learning disabilities to enable our communities and partners to give people a better future.
Fundraising Manager, Ealing Mencap
This role marks a pivotal moment in the history of Ealing Mencap, since their formation in 1965. It will suit someone looking to make a tangible impact, that wants to be close to the cause, ultimately creating a better future for every person with learning disabilities and additional needs.
- £37,000-£41,000 (dependent on experience) - full time or part-time pro-rata salary
- Flexible and hybrid working policy
- 25 days annual leave plus bank holidays and festive closure
- Comprehensive learning and development package
- Career progression opportunities
About You
This role will appeal to fundraisers looking to take that next step into a first strategic role, bringing their own skillset and experience to shape a new fundraising plan for Ealing Mencap. We don't expect every candidate to come with all the skills below, so someone looking to develop skills and build their experience would be strongly encouraged to apply.
- A strong record of generating fundraising income from one or multiple income/ revenue streams (Corporate, Trusts, Foundations, Community, Individual Giving, Major Donors)
- Experience of building fundraising campaigns for wide range of stakeholders
- Strong stewardship and donor relationship skills
- Excellent inter-personal skills to build relationships with the CEO, Board, donors
- Ability to work across teams and an understanding of the links between fundraising and marketing and communications
If this opportunity inspires you to make that next move in your career then please get in touch with to find out more about how you can apply.
Closing date for applications: Wednesday 27th November
1st Stage Interview: w/c 2nd December
2nd Stage Interview: w/c 9th December
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Facilities Manager Job Description Sep 2024 v.2