Policy And Programme Manager Jobs
Purpose
We seek to appoint an experienced Project Development Officer to manage the
Stricklandgate House 4 Sustainable Heritage Project (SGH4SH). Do you have substantial
experience in project management, heritage, community engagement and the third
sector?
We are looking for someone to lead and manage our National Lottery Heritage Fund
Project: Stricklandgate House 4 Sustainable Heritage: Where heritage meets the day-today
(SGH4SH).
Introduction
Stricklandgate House (SGH) is a Grade II listed Georgian Building, which has a fascinating,
varied history and heritage significant to Georgian Kendal. Stricklandgate House Trust (SGHT)
took over ownership of the building in 1998.
SGH operates as a centre for charitable and voluntary organisations for the area. SGH supports
and promotes the charitable and voluntary sector in the delivery of their services by providing
reasonably priced accommodation, common services, facilities, and support. SGHT also
provides counselling space and conference and meeting facilities.
SGHT are the stewards of the building and its heritage; responsible for preserving, enhancing,
and promoting the heritage of the building.
Project Overview
We have been successful with a stage one application to the National Lottery Heritage Fund to
redevelop and enhance Stricklandgate House to become a heritage and community hub in
addition to strengthening is core business of supporting the third sector.
The reimagined building will feature exhibition space for heritage and culture, a community hub
in the centre of Kendal and a strengthened Third Sector hub. It will involve the redevelopment of
a modern annex that separates the Georgian town house from the historic Coach House and
will rediscover and enhance the Georgian features of the Town house, service wing and Coach
House.
The project will deliver a programme of heritage activities in collaboration with heritage
organisations and charities and encourage heritage engagement with underserved groups.
Heritage information and interpretation will feature on site and the building will be enabled to
move to net zero. We will provide engaging information and interpretation about the way in
which we have moved to net zero to inspire others and become an example of how a building of
heritage can be manged sustainably.
The community hub will deliver community facing activities and events in collaboration with
community organisations and local councils.
The project is summarised below in terms of outcomes and objectives:
• Outcome: An accessible, rich, valued, and sustainable heritage setting that strengthens
the charitable, voluntary and community sector in Kendal and Westmorland and Furness
in the delivery of their services.
o Objective 1: The conservation and interpretation of the built and historic heritage
of SGH, growing engagement, understanding, appreciation and value within our
local communities and with visitors.
o Objective 2: Increasing the supply of attractive, fit for purpose accommodation
and meeting space, flexible and affordable in use.
o Objective 3: Create a vibrant community hub for heritage engagement and
community activities and events.
o Objective 4: Address the challenges of climate change by actively pursuing net
zero, showcasing the technology and becoming an exemplar of a heritage
building sustainably managed.
Full Job Description and supporting information available through our website
The following documents are part of our application to the National Lottery Heritage Fund
• Full Role Description
• Project Description and invitation to participate
• Stricklandgate House - Design Report
• Stricklandgate House - Conservation Management Plan and Condition
• Stricklandgate House – Access Audit
• Stricklandgate House – Consultation Report
• Activity Plan (Outline) and Action Plan
Role Purpose
To manage the Stricklandgate House 4 Sustainable Heritage Project (SGH4SH).
Principal Activities
1. Responsible for project planning and project delivery.
2. Responsible for budget management, and the production of accurate and timely financial and project delivery reports.
3. Ensure that appropriate policies and procedures are developed where necessary.
4. Ensure that finance and procurement rules are followed.
5. Supervise the Community Engagement Officer and the work of Specialist Consultants in Heritage Interpretation and Audience Development.
6. Together with the Community Engagement Officer and Project Board, lead on the production of the Activity Plan.
7. Support the Community Engagement Officer in the delivery of pilot engagement activities
8. Participate in the development of building and conservation design options
9. Develop and deliver a communications plan for the project.
10. Assist the Centre Manager in the delivery of the Fundraising Strategy
11. Develop the engagement and contribution of partner organisations with Stricklandgate House
12. Lead on the design of the monitoring and evaluation plan and ensure that appropriate data and information is collated and recorded.
13. Liaise with the design team and Clerk of Works to ensure that build design and delivery remains on schedule and within budget.
Competency requirements
Ability to:
1. Value people and organisations and work in a co-production way.
2. identify, appraise and develop opportunities.
3. Be determined and resourceful in finding and delivering solutions.
4. Organise multiple strands of activity to deliver project outcomes.
5. Manage project financial resources.
6 Develop and maintain records of project activity.
Skills and knowledge requirements
Project management (E),
Supervisory experience (E)
Grant funding and reporting (E)
Management of project financial resources (E)
Communication skills - verbal, numeracy, written (E)
Partnership working (E)
Development and maintenance of project records (E)
Clean driving licence (D)
Experience requirements
Working in the charitable / voluntary sector (D),
Project development and management experience (E)
Capital project management experience, and preferably of a heritage building (D)
Working in a heritage setting (D)
Supervising consultants (D),
Working on projects funded by trusts / Lottery and particularly the Heritage Fund (D),
Working with a diverse range of communities and stakeholders (E)
Locational requirements
Based at Stricklandgate House. (Part Remote working will be acceptable, subject to project requirements)
Safeguarding requirements
As the role may directly work with vulnerable people and a DBS check will be required
Annual Leave
28 Days inclusive of public holidays
Expenses payable
Work related travel expenses in accordance with the Expenses Policy
Pension
Workplace pension
Date/Revision
1st August 2024
The following documents are available through our website:
• Full Role Description
• Project Description and invitation to participate
• Stricklandgate House - Design Report
• Stricklandgate House - Conservation Management Plan and Condition
• Stricklandgate House – Access Audit
• Stricklandgate House – Consultation Report
• Activity Plan (Outline) and Action Plan
Please send your CV and a covering letter describing how you fit the above criteria
Deadline for applications 12 noon 9th October 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Quality, Safety & Security Administrator
At MAF International, we are dedicated to supporting the people and communities we serve. We are currently seeking a committed individual to assist in the production of controlled documents and provide essential support to International Document Controllers and Document Controllers in our programmes. This role is integral to maintaining the high standards of our Quality, Safety & Security (QSS) department.
Responsibilities
QSS System Administration:
- Manage user access, configuration changes, and dashboards on the QSS database.
- Oversee the QSS support ticketing system and track document change requests.
- Assist in producing statistical reports and creating training materials.
QSS Team Support:
- Attend and document minutes for various QSS meetings.
- Support meetings, training events, report production, and stakeholder coordination.
- Assist with risk management reports and performance data analysis.
Document Production & Amendment:
- Format, proofread, and amend controlled company documents.
- Utilise Web Manuals editing software and Confluence for manual and policy updates.
- Facilitate document change processes and issue revisions.
Documentation Management:
- Process change requests using our in-house document control system.
- Update manuals, policies, forms, and notices on the MAF Intranet (SharePoint) and Confluence.
Quality Control:
- Ensure all documents meet MAF standards before publishing.
- Proofread and cross-reference changes across all affected documents.
Support for Programme Document Controllers:
- Provide regular communication and updates.
- Share latest information and updates on procedures.
If you are passionate about making a difference and providing high-quality support in a meaningful way, consider joining MAF International. Together, we can make a lasting impact.
Qualifications, Skills & Experience
Essential
- A good general level of education
- Good communication skills
- Capable of working independently as well as part of a team
- Ability to work cross-culturally
- Experience of formatting documents
- Experience and knowledge of Microsoft Word e.g. applying styles, table design, forms, tracking changes etc.
- Good degree of computer literacy
Desirable
- A level standard or equivalent
- Experience of controlling documents preferable
- Experience in setting agendas and minute writing
- Experience of working with databases
- Experience of using a PDF editor
There is an occupational requirement for the job holder of this position to be a committed Christian. The post holder will be expected to lead and take part in prayer and biblical reflection and to be a role model for the organisation in accordance with our Christian beliefs and standards in the work place
To apply, please click on 'apply now' and we will send you further instructions on how to apply through our recruitment portal.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CXK is an award-winning charity which supports young people and adults to build the skills and confidence they need to move into sustainable education, employment, or training. We continually strive to provide the best services to meet the needs of the 260,000+ beneficiaries that we support each and every year – empowering individuals and strengthening communities across the south of England.
With continuous growth driven by numerous long-term contracts, CXK is a charity that prioritises innovation and investment in both our staff and services. Our solid financial security, underpinned by substantial reserves, ensures we can offer a stable environment for our team. Choosing a career at CXK means you will join an organisation that supports your development and provides opportunities for you to take part in rewarding work. As a result, our staff are able to make the most of their potential.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
The charity delivers careers information, advice and guidance (IAG) services in ten prisons across Kent, Surrey and East Sussex; supporting prison residents during their stay in custody.
We are currently looking to recruit an experienced Careers Adviser to work at HMP Maidstone & HMP East Sutton Park . The purpose of this role is to provide residents with professional and impartial careers information, advice and guidance; working with them to develop their motivation and work-related skills in order to enable then to move into employment, education, training, apprenticeship or volunteering on release.
The role holder will also work with the prison staff to recruit, manage, mentor and support a caseload of peer mentors, delivering inspirational IAG and Employability programmes in both 1:1 and group sessions as required.
The successful candidate will need to have:
- An IAG qualification to level 4 or above (for a qualified post);
- the ability to build effective and professional relationships with individual clients;
- a non-judgemental attitude with a desire to support people to fulfil their full potential;
- a high level of organisational skills with good time management.
In return for your skills and experience, you’ll receive the following benefits:
- An annual salary of £26,398 to £31,554 (for a qualified post- and depending on experience)
- 30-33 days holiday, plus bank holidays (pro rata)
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Home and Tech scheme
- Interest free season ticket loans
- Interest free parking permit loans
- AXA Be Supported – Employee Assistance programme
- Refer a friend recruitment bonus
Closing date for applications: 9am, Monday 7th October 2024.
Interviews will be held on 25th October 2024 in Ashford, Kent
**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
The client requests no contact from agencies or media sales.
Media & Press Officer
Salary: £25,142 - £26,417 (pro rata) per annum (FTE £27500 - £28894)
Contract: Permanent
Hours: Part-time - 32 hours per week. Flexibility in working pattern, in agreement with line manager.
Based: Hybrid – Littlemore, Oxford, and remote home working, with travel to other sites as required.
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
The Media and Press Officer will help nature recover by inspiring people about wildlife and our work and encouraging them to help achieve a wilder future for all. As part of the busy Communications team, you will support staff across the trust to showcase their work helping nature’s recovery.
What you’ll be doing
- Finding and sharing stories of our work through press releases, newspaper articles and social media content
- Handling proactive/reactive media enquiries
- Devising content to post on social media and helping to monitor and manage our feeds
- Delivering content for a range of engagement, advocacy, membership and fundraising campaigns
What we’re looking for
- A good news sense and fast, accurate, creative copywriting skills
- Experience of producing engaging press releases, articles for print media, social media content
- A friendly personality, able to connect with people across BBOWT, as well as external stakeholders
- Self-motivated, willing to learn, confident in developing new skills
- Able to work to targets/deadlines without close supervision
- Appreciation for nature and the outdoors
- Full UK car driving licence (pool cars available)
For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive
- Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
- Enhanced maternity, paternity, and family-friendly policies
- Flexible working to achieve work-life balance
- Salary exchange pension with generous employer contribution
- Learning & Development Programme for all
- Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
- Salary sacrifice Cycle scheme & Electric Vehicle scheme
- Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development
The closing time and date for applications is 11.59pm on Sunday 6th October 2024.
Interviews will take place in person on Thursday 17th October 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Adjustments could include us providing the questions in an alternative format, providing extra time for assessments. We are also very happy to make adjustments for interview, which could include aspects such as lighting, physical access or simply making us aware when you arrive where it would be best for you to sit.
Please contact us if there are any reasonable adjustments we can provide during the selection stages, including completing your application form.
When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised and scored by a panel of reviewers.
You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.
We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.
To find out more about what we do please visit our BBOWT website.
Berkshire, Buckinghamshire & Oxfordshire Wildlife Trust, The Lodge, 1 Armstrong Road, Littlemore, Oxford Oxon OX4 4XT
Registered Charity No. 204330.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey. We have been successfully changing lives for over 30 years by applying innovative evidence-based approaches to employment support. Our approach is guided by our core values, and we are dedicated to fostering an equitable, diverse, and inclusive organisation.
The service you will work in enables NHS Talking Therapies (TT) services in Harrow to offer a personalised package of psychological therapy and employment support to all TT clients who want to find, sustain, get back to, or positively leave, work. As an Employment Advisor at Twining Enterprise, you will play a crucial role in our employment support services. Your contributions will directly influence the lives of our clients, changing their lives by guiding them towards a path of empowerment and independence.
A day in this role might include client meetings in person or online, reviewing client documents and providing feedback, following up on new client referrals, completing client records using Twining's client database, completing performance/progress reports, liaising with employers about potential job vacancies, going to jobs fairs, and liaising with referral partners.
Why Twining Enterprise?
Joining Twining Enterprise means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:
- A commitment to Twining's mission, vision, values;
- A dedication to promoting mental health and meaningful employment;
- A positivity to champion equality, diversity and inclusion'
- Engage a mixed caseload of around 25-35 clients at any given time (100-125 per year), with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in TT settings, via secure online meeting platforms or over the telephone.
- Along with their NHS clinician, assess clients' support needs with a view to creating, implementing and adjusting a personalised action plan to help improve clients' mental health and achieve their stated employment goals.
- Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
- Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
- Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
The role holder must also:
- NVQ Level 3 minimum or equivalent in either employment support/advice, mental health or other relevant area, or equivalent experience gained through work experience in the field.
- Understanding and experience of the support needs of people with common mental health conditions in finding, retaining, returning to, or leaving mainstream employment.
- Knowledge and experience of working in a health or social care setting.
- Evidence of basic counselling skills.
- Ability to assess individual client strengths and needs in relation to employment and think creatively to provide bespoke client action planning and solutions.
- Experience of effective diary management, prioritising tasks and working to tight deadlines to manage own caseload and associated administration.
- Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.
- Able to present confidently to external stakeholders and partners at various levels.
- Proven ability to work effectively and be accountable in an outcome-driven environment.
- Ability to collect and report data to support service performance and evaluation.
- Excellent computer skills including ability to utilise database and Microsoft packages.
- Willingness and ability to undertake the relevant training associated with the role and then integrate that training into practice.
- Knowledge of employment and disability related benefits.
- Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.
- Willingness to travel in designated Borough of Harrow.
- This post is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Twining Enterprise is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We therefore encourage interested candidates to apply as soon as possible to ensure their application is considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CXK is an award-winning charity which supports young people and adults to build the skills and confidence they need to move into sustainable education, employment, or training. We continually strive to provide the best services to meet the needs of the 260,000+ beneficiaries that we support each and every year – empowering individuals and strengthening communities across the south of England.
With continuous growth driven by numerous long-term contracts, CXK is a charity that prioritises innovation and investment in both our staff and services. Our solid financial security, underpinned by substantial reserves, ensures we can offer a stable environment for our team. Choosing a career at CXK means you will join an organisation that supports your development and provides opportunities for you to take part in rewarding work. As a result, our staff are able to make the most of their potential.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
The charity delivers careers information, advice and guidance (IAG) services in ten prisons across Kent, Surrey and East Sussex; supporting prison residents during their stay in custody.
We are currently looking to recruit an experienced Careers Adviser to work at HMP Maidstone & HMP East Sutton Park . The purpose of this role is to provide residents with professional and impartial careers information, advice and guidance; working with them to develop their motivation and work-related skills in order to enable then to move into employment, education, training, apprenticeship or volunteering on release.
The role holder will also work with the prison staff to recruit, manage, mentor and support a caseload of peer mentors, delivering inspirational IAG and Employability programmes in both 1:1 and group sessions as required.
The successful candidate will need to have:
- An IAG qualification to level 4 or above (for a qualified post);
- the ability to build effective and professional relationships with individual clients;
- a non-judgemental attitude with a desire to support people to fulfil their full potential;
- a high level of organisational skills with good time management.
In return for your skills and experience, you’ll receive the following benefits:
- An annual salary of £26,398 to £31,554 (for a qualified post- and depending on experience)
- 30-33 days holiday, plus bank holidays (pro rata)
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Home and Tech scheme
- Interest free season ticket loans
- Interest free parking permit loans
- AXA Be Supported – Employee Assistance programme
- Refer a friend recruitment bonus
Closing date for applications: 9am, Monday 7th October 2024.
Interviews will be held on 25th October 2024 in Ashford, Kent
**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
The client requests no contact from agencies or media sales.
Hours of work: 37.5
Contract: Fixed Term contract
Job Type: Full-time
Based at: 23 Monck Street, London, SW1P 2AE
Main Responsibilities:
- To provide a high quality, client-led trauma informed support service to children and young people affected by suicide, enabling them to Address issues resulting from experiences of suicide
- Empower children and young people to aspire to a positive future
- Contribute to the prevention of future potential attempted suicide by promoting healthy attitudes to relationships, life, resilience, families and their communities and friendships
Role tasks:
- Provide early identification, intervention and support to CYP to prevent the development of negative health outcomes for children who have been affected by suicide. With a focus on identifiers such as poor school performance, decreased social adjustment and higher levels of stress, anxiety and depression.
- This service will have a pathway dedicated to working with children and young people that runs parallel to the core service. This will comprise of:
- • Immediate response following the suspected incident of suicide loss with a focus on supporting children and young persons around communication and addressing immediate issues of uncertainty, anxiety, anger and blame.
- • Deliver Group interventions and peer support focused on exploring reactions to death and suicide and strengthening coping skills for bereaved children.
- • Individual emotional and practical support and signposting to appropriate specialist services.
- • Coordination with other key stakeholders that may be involved in the care of the child or young person. This may include schools, community groups, GPs and other professionals.
- The service will be sensitive and adaptable to the child or young person’s communication style and ensure any support materials developed are relevant and age appropriate. Parents and carers will also need support to find the best words to share 11 information with children, ways of opening up conversations and how to respond to difficult questions.
- The service will provide support to education settings such as schools, colleges and universities located within NW London. Offer guidance on developing and implementing postvention protocols and procedures to be followed in the aftermath of a suicide in the community.
- This might include providing resources and support to affected students, staff, and parents, as well as facilitating open and honest communication about the incident. In addition, it will offer emotional and practical support and signposting for students and staff who may be experiencing grief and trauma related to the suicide loss.
- This can be done through individual or group sessions, which provide a safe space for individuals to express their emotions and receive guidance on coping strategies.
- Work within a whole family approach to supporting young people, facilitating clear pathways into relevant services and maintaining effective information sharing between services.
- Assess, manage, and review risks to children/young people (CYP), parents, colleagues, and self.
- Assess the needs of CYP and develop outcome focussed support plans using solution focussed, strength-based methods, in partnership with the CYP and, as appropriate, parent/carer, enabling them to increase feelings of safety and recover from their experiences of suicide postvention
- Implement and review support and risk management plans to ensure desired outcomes are achieved.
- Develop and deliver planned interventions to meet needs and improve outcomes for CYP and families, including tailored one to one support and group work.
- Deliver appropriate interventions for CYP relating to postvention suport
- Deliver programmes promoting safe relationships to prevent future experiences of abuse.
- Plan and implement activities to ensure the service is informed by the voices of CYP so we understand their needs and how we can improve our services.
- Work with colleagues to deliver an effective service in line with stakeholder needs, policies & procedures, and budget parameters.
- Ensure personal safety and that of CYP and other staff.
- Safeguard the health & welfare of CYP and their families.
- Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery.
- Maintain accurate and confidential case management records and databases and contribute monitoring information for the service.
- Set up and facilitate various user led support groups
- Attend multi agency meetings to support work with families.
- Prepare and present reports where appropriate, including to support legal processes.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
- Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of individuals and families ensuring the service is accessible to all.
- Remain up-to-date and compliant with all relevant procedures, policies and codes of conduct, upholding standards of best practice.
- Enable service users to participate in the design, delivery, and evaluation of services
- Work in association with other professionals to deliver a holistic service to families living with the effects of suicide
- Accountable for and review own practice using supervision, reflective practice and other opportunities for continuous professional development.
- Promote the work of Mind and the issue of suicide postvention specific to young people
- Contribute to the formulation of operational policy and future development of services as a whole
- Such other duties as Managers or the Chief Operating Officer may from time to time reasonably require.
Application process
Please check Job description to ensure that you meet the requirements of the role.
Deadline for submission of application is Monday 30th September.
Please note, we may close applications early if we receive a high volume of applications
Benefits: Hybrid-working if nature of role permits Learning and development opportunities Cycle to work scheme (interest free lone paid back 12 months period) Employee Assistance Programme (A 24-hour helpline from Health Assured to support you through any of life’s issues or problems) Free eye test Flexible working - core working hours 10.15 - 4pm (depedent on nature of the role)Interest free loan, those in financial hardship
REF-216 672
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an important role within our legacy and journeys team, part of an established and successful individual giving operation. This role is responsible for the delivery of campaigns to promote legacy giving and to raise awareness of gifts in wills to both existing charity supporters and new audiences.
There’s huge potential to grow the charity’s income from legacy gifts. In this role, you’ll get the chance to work across an exciting and varied range of activity, including DRTV and our supporter newsletter. You’ll have the opportunity to hone your skills to grow and strengthen our supporter base and inspire more people to consider how they can support future generations with a gift in their will.
With individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective team.
About you
You’ll have worked in a similar environment such as fundraising. You will have gained experience in running direct marketing activity to generate response, working with suppliers and in-house teams to reach target audiences.
You’re super organised with excellent communication skills, comfortable managing external suppliers and in-house stakeholders to deliver campaigns to plan and against budget.
Working across a range of channels, including direct mail, telemarketing, DRTV, legacy events and digital, you will understand the importance of good stewardship in developing loyalty to a cause.
If you’re up for a challenge and want to play your part in driving forward our legacy and stewardship program to ensure we can continue to be there for people affected by breast cancer in years to come, please get in touch.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing Date: 9am on Monday 7 October 2024
Interview date: Week commencing 14 October 2024
Water Security Senior Advisor
Contract: Permanent, Full Time
Location: WaterAid is a global and equal opportunities employer. For practical and legal reasons, the successful candidate must be based in and legally able to work in any of the following country programmes:
Ethiopia, Nepal, Nigeria, Rwanda, South Africa, Tanzania, Uganda, United Kingdom, and Zambia
For the UK Location: We offer hybrid working, A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:
- UK: £48,314 - £50,729 with excellent benefits
- Nigeria: 18,397,645 -23,445,232 NGN with benefits
- Nepal: 2,470,742 - 3,077373 NPR with benefits
- Ethiopia: 18,353 - 31,435 USD with benefits
- Rwanda: 26,700,728 - 36,196,712 RWF with benefits
- South Africa: 827,550 - 1,034,437 ZAR with benefits
- Uganda: 123,026,016 - 163,009,471 UGX with benefits
- Zambia: 461,019 - 645, 426 ZMW with benefits
About WaterAid:
Want to use your skills in water supply engineering, groundwater development and learning facilitation to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as a Senior Advisor Water Security to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Water Security Senior Advisor is a senior position in the WASH Technical Effectiveness team, reporting to the Water Security Lead. The WASH Technical Effectiveness team is situated within the Programme Support and Knowledge Team (PSK) of the WaterAid UK International Programmes Department (IPD).
IPD operates in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world's poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange.
About the Role:
Reporting to the Water Security Lead, the Senior Advisor Water Security co-leads the delivery of core team responsibilities regarding the thematic areas of water and other closely associated topics. Applying a people-centered, systems strengthening approach to WASH, they provide high-quality specialist technical analysis, advisory, and support services to the design, inception, implementation, troubleshooting, monitoring, and/or assessments of WaterAid's programming worldwide, at both strategic and operational levels.
In collaboration with country, regional and global colleagues, they co-lead the facilitation of effective learning and management of technical and programme knowledge across the organisation, and co-leads the development of relevant standards and guidance.
The Water Security Senior Advisor will:
Provide and coordinate targeted technical support to Wateraid programming (approximately 50% of time)
- Provide in-depth strategic and technical advisory support on water security, water resources and environment, catchment and watershed protection, hydrogeology, water supply, water quality, services delivery and management models, engineering and procurement, assets management, resilience, sustainability, and/or other inter-related topics for high quality WASH programming in both urban and rural, low-income settings, including households, schools, health care facilities and/or other relevant public places, incorporating WaterAid's and the sector's leading practices, innovations and methods.
- Coordinate with other technical colleagues for coherent embedding of cross-cutting topics such as gender, climate, systems strengthening, finance, and partnerships.
- Provide high quality, detailed technical analysis and advisory support to project design, inception, implementation, troubleshooting, monitoring, and/or assessments.
- Co-lead the facilitation of thought leadership on these technical topics across the organisation. Act as a subject-matter authority.
Support programme learning and knowledge management (approx. 15% time)
- Co-lead capturing of organisational programme knowledge and experience on water-related topics.
- Co-lead facilitation of effective learning and knowledge management on these topics across the organisation. Guide and support country and regional colleagues to do the same.
- Identify knowledge and implementation gaps on these topics. Coordinate with relevant teams to develop and carry out practical research plans.
Support development of programme guidance and standards (approx. 5% time)
- Co-lead the development of water-related normative frameworks, standards and guidance materials for both internal and external audiences in collaboration with country, regional and global colleagues.
- Support country, regional and global colleagues to develop a consistent understanding and application of water-related technical considerations into WaterAid's core programme work, and in applying relevant guidance, standards and considerations to their specific context.
Support fundraising, external engagement, and communications (approx. 20% time)
- Support donor engagement, intelligence gathering, and preparation of funding proposals.
- Provide strategic technical input into specific strategic initiatives and positioning alongside the other advisors.
- Coordinate with other teams in jointly engaging the WASH sector at all levels. Foster, promote and support global WASH related networks to enhance WaterAid's ability to share its experience and to learn from others.
Contribute to team processes (approx. 10% time)
- Be an integral part of the PSK team, helping to ensure the integration of our support work and a joined-up articulation of our core framing materials.
- Support PSK annual planning, budgeting, and reporting processes
About You:
- Strong technical experience in water supply engineering, groundwater development, water resource and environmental management, catchment and watershed protection, hydrogeology, water quality, service delivery and management models, procurement, asset management, resilience building, sustainability, and/or other inter-related topics across different settings, demonstrated through a progressive career record.
- A relevant post-Graduate degree or equivalent work experience.
- Strong experience in offering technical assistance, consulting, and/or advisory services to empower and to develop capacities.
- Ability to handle highly specialized, unusual, and challenging technical assignments, resolve complex issues in practical and imaginative ways.
- Strong writing ability in English. Experienced in producing practical knowledge products targeting the needs of diverse audiences.
- Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
- Solid IT skills, particularly with core Microsoft Office software.
- Ability to travel internationally up to 30%.
Although not essential, we also prefer you to have:
- Relevant technical experience in systems strengthening, sustainable development, sanitation, hygiene, behaviour change, health, gender, inclusion, environment and/or other WASH-related topics.
- Working knowledge in French, Portuguese, Spanish, and/or any language widely spoken in the countries where WaterAid has programming.
Closing date: Applications will close at 23:59 on 13th October 2024. Interviews will be held between 24th - 28th October 2024 via Microsoft Teams.
How to Apply: To see the full job pack, please click 'Apply'.
Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. Please answer the following questions in your covering letter:
- What is the biggest lesson you have learnt during your career when it comes to provision of technical support and advice?
- Imagine that you are remotely reviewing a funding proposal for implementation of small-scale solar-powered groundwater pumping schemes in a rural area of a Sub-Saharan African country. What specific checks would you do to ensure that the project described in the proposal was feasible to deliver in the chosen area?
- Briefly describe your top three skills / experiences that you feel meet the requirements of this role?
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the countries listed above. All of our UK based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
The Trust and Corporate Prospect Researcher is a new role and part of the fundraising team for Brain Tumour Research.
The Prospect Researcher will help create a funding pipeline so the charity can maximise income by identifying prospects with an ability to give so the fundraising team can make productive approaches to increase partnership fundraising from both charitable trusts and corporates.
Position: Trusts and Corporate Prospect Researcher
Location: Head Office, Milton Keynes. We offer a hybrid working model, where team members are expected to be in the office for a minimum of three days per week.
Salary: £34,000 per annum.
Contract: Permanent
Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, death in service policy, access to a Employee Assistance Programme and option to join our healthcare scheme.
About Brain Tumour Research
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
We are invested in our employees and are proud to be accredited by Investors in People.
About the Role
This role is an exciting opportunity to help shape the future of philanthropy here at Brain Tumour Research as we look to grow our income from Trusts and Corporates. As a Trust and Corporate Prospect Researcher, you will play an important part in building the Trusts and Corporates pipeline at Brain Tumour Research and securing funding for our vision of finding a cure for all brain tumours. The Prospect Researcher will work closely with the Corporate and Trusts and Foundations manager in the Fundraising and Supporter Care Team to build, replenish and monitor a pipeline of prospects.
About You
We are looking for a research driven and conscientious individual who can develop a strong fundraising pipeline that will ensure the team can reach their long-term targets. You’ll provide insights into new areas of prospecting to continually replenish the pipeline with high-capacity prospects in order to meet current and future income targets. Your natural curiosity will lead you to identify new opportunities using a variety of online sources in combination with our existing database (Thank Q), and you will be able to articulate your recommendations to fundraisers in a concise and compelling way.
Do you have:
- Knowledge and commitment to our aims, mission and values.
- Strong IT skills, competent in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
- Experience of creating and/or managing systems to support prospect pipeline management.
Candidates may also have in experience in, or looking for a career in: Fundraising Coordinator, Philanthropy Assistant, Prospect Research Officer, Supporter Development Fundraising Lead, Trust and Foundations Manager.
Closing Date: 6th October 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Hours: Part-time three days per week
Salary: £36,400 - £37,580 FTE (Pro Rata - 3 days per week)
Location: Hybrid - Whitechapel, London (1 day per week in office)
Closing Date: Monday 9AM on 30th of September 2024
The role
With the growth in demand from businesses to join the B Corp movement, we have created this role to assist the Finance team with a range of activities as we move to a new accounting system that meets the needs and demands of our growing organisation. We outsource the day to day bookeeping work but the Sales Ledger invoicing will remain in house.
We are looking for a team member who has ideas and thoughts on how to improve the way we work and can input into the development of Finance Policy and Procedures.
Tasks and responsibilities will include:
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Checking the finance email inbox and other forms of communication, dealing with queries, actioning and/or forwarding as appropriate and capturing all relevant information
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Working with Finance Officer and other team members to ensure completeness of member data such as invoicing address, contact details, pricing and credit terms in relevant databases (Salesforce and Xledger)
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Liaising with the outsourced service and internal staff members to ensure supplier queries are resolved and payments are made in a timely manner
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Working with the Head of Finance to prepare year end information for the external audit
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Working with the current Finance Officer to maintain a centralised record of all relevant communications.
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Assist Debit Card holders with administrative tasks linked to card usage
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Working with Finance staff to document and implement financial processes and procedures
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Assist with continuous improvement of systems, controls and working practices in finance and other areas of the organisation
Skills and Experience
Essential (used in short-listing)
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Previous experience in a Finance Officer or similar role
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Great attention to detail, with the ability to grasp information quickly
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Sales Ledger experience
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Wider bookkeeping, year end and external audit experience
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Good spreadsheet and systems skills
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Excellent organisational skills, proactive and use initiative to create improvements and find solutions
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Excellent customer service skills
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Comfortable working in a fast-paced and dynamic growing organisation
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Organised with the ability to plan work to meet deadline
Eligible to work in the UK (we will not be able to provide visa sponsorship)
Desirable
- Experience of Salesforce or other CRM
- Experience of Xero or Xledger accounting system
- Purchase Ledger experience
- AAT qualification
- Credit Control experience
What we give you
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Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
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Hybrid and flexible working, we have a high trust environment and are advocates for right place working
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Hybrid working (min 1/2 days per week in office)
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Flexible working hours (based around core working hours)
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Opportunity to work 4 days a week
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25 days holiday plus bank holidays (pro rata for part-time staff)
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1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
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Our office is closed between Christmas and New Year, no need to take extra holiday!
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Private Medical and Dental cover
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£200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
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2 paid volunteer days per year
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Enhanced Parental Leave and family friendly policies, including carers leave
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Learning and Development opportunities
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Enhanced Pension and Life Assurance
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Cycle to Work Scheme
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Income Protection policy
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Working in a flexible office workspace
B Lab is the non-profit network transforming the global economy to benefit all people, communities, and the planet.
The client requests no contact from agencies or media sales.
Starting salary £30,000 per annum
35 hours per week (Full-time)
Permanent
This role will involve hybrid working from home and WGN offices, as well as travel across London and community-based working as determined by service user and service delivery requirements.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
About the role
We are now looking for looking for an experienced and dynamic Housing Caseworker (Young People) to join our highly successful Advice Casework Service.
The Advice Casework Service provides trauma-informed, intersectional, woman-centred, rights and strengths-based advocacy and advice that supports survivors on their unique journey of healing and growth. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors, and Caseworkers play a key role in identifying current issues affecting survivors in London and opportunities for change.
As a Caseworker you will work with young women (18-30) who have experienced any form of violence against women and girls (VAWG), providing medium and long-term practical, emotional and advocacy support. You will amplify young women’s voices and create a non-judgemental and creative space where survivors are free to be their authentic selves, safely explore their rights, options and impact of their experiences, and make informed choices about their future. You will manage a caseload of young women, as well as lead in delivering our one-off drop-in specialist practical support to sessions to young women as part of the Voice and Choice Project.
About you
The ideal candidate will be experienced in providing specialist advocacy support to young people, have an excellent insight into the needs of survivors of VAWG and to be passionate about delivering creative face-to-face sessions to young people. If you have the required skills and are passionate about supporting survivors, we would love to hear from you.
How to apply
Please visit our webite to download an application pack. Completed application form and Equal Opportunities Monitoring forms should be submitted by 9am on Monday 30th September 2024.
Interview details
First stage interviews are expected to take place remotely in the week commencing 7th October 2024, however, please note dates may be subject to change.
Further Information
This post is subject to satisfactory references, social media screening and a DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
Title: Sunday Assistant
Salary: £3,271.84 per annum
Hours: 5.5 per week, Sundays only
Contract: Permanent
Based: Alderley Edge Store
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview date: TBC
We have an exciting opportunity to join our team as a Sunday Assistant at our Alderley Edge shop.
Key responsibilities include maximising sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock density is maintained, regular rotation of stock is carried out and that maximum realistic prices are obtained on donated items, in accordance with charity guidelines, as well as Bought in Goods.
Gift aid is a vital source of income from donated goods and you should ensure that this is maximized when dealing with customers and donors, ensuring that excellent customer service is provided at all times. You should also ensure that high standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices and communal areas.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you
- Annual leave allowance - - England 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- The ability to communicate with tact and discretion
- Experience of cash handling and financial management procedures (including completion of sales records)
- The ability to make decisions within agreed parameters
- Good organisational skills and the ability to prioritize workload, balancing competing demands
With a strong retail background, you will join our committed team in making a significant contribution to achieving charity sales targets. You must be reliable and flexible to meet the needs of the charity.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, unfortunately we are unable to recruit anyone for this role who is under the age of 18.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
This role will be subject to receiving a satisfactory basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Are you a skilled communicator with a passion for customer service, an attention to detail, and an ability to support teams to deliver amazing results? Are you looking for a role that makes a tangible difference to the lives of others in an environment where you can personally grow and succeed?
At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We are looking for an ambitious, passionate and confident individual to join our charity. An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters
To be successful in this role you will:
- Have previous experience in a busy sales, fundraising, or customer facing role
- Experience of providing exceptional customer service to internal and external customers
- Excellent verbal and non-verbal communication skills, both face to face and over the phone
- Strong written communication skills, including in emails and the creation of materials
- Excellent time management skills with the ability to balance multiple demands and priorities
- Friendly, approachable and empathetic to others needs
- Be self-motivated, independent, and target-driven
- Be a driver with a full clean driving license, and own a car preferable
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is midnight 3rd October Interviews will be held in Birmingham on 9th October . Please note, we will close applications early if we receive sufficient applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.