About us
Who we are
We are a charity who support individuals and families with a focus on those who live, work or study in the Wyre Forest District of Worcestershire, We provide free, confidential and impartial advice to help people overcome the problems they encounter in their lives. We offer a wide range of services on issues such as debt, housing, employment, energy costs and much more.
Our culture and values
Who we are
- A local charity
- Staffed mostly by volunteers
- Supporting local people
Our aims
- To provide the advice people need for the problem they face.
- To improve the policies and practices that affect people's lives
Our principles
- Citizens Advice Wyre Forest provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
- We value diversity, promote equality and challenge discrimination.
Equality, diversity and inclusion policy
DI is of strategic importance within the organisation and recognised as integral to all we do as a service, not only for the people we help, but also for our colleagues and volunteers. We expect everyone in the organisation to foster our EDI values and contribute to advancing EDI.
Our commitment to this is strong and supported at every level of the organisation, which is why we work hard on our working environment. We have regular training, conversations, and action, supported by our brilliant in-house EDI team. The team works with all colleagues to improve allyship and find new ways to interrupt systems, norms, and practices that may contribute to inequality.