Ruils

Who we are

Ruils is a user-led charity based in the London Borough of Richmond that supports children and adults with disabilities and the elderly to live independently, be part of their community and to live life to the full. Our full range of person-centered services include:
• Information and Advice • Practical support in the home •  Community involvement
• Advice and Training for Personal Assistants and employers • Campaigning • Befriending   
• Volunteering • Community activities • SEND Advice and Support  • Family Support Services

Our mission is to enable disabled people (both children & adults), older people, individuals who use mental health services and people with learning disabilities to live the life of their choice and to reach their full potential.

Our Values
At the heart of Ruils is our belief that although we are all different, every human being has the right to live the life of their choice and to be treated with respect and dignity, regardless of their impairment, age or health status.

We adhere to the Social Model of Disability that holds that it is not the individual’s impairment or illness that disables them, rather it is the barriers that society creates that are disabling.

We strive to work with each person at their pace, valuing and celebrating their skills and experience and enabling them to use those abilities to get what they need to live independent lives. 

Underpinning all our services, are the values that the Ruils team of staff and volunteers embody:

• Person-centred: Working at the individual’s pace and to their agenda rather than expecting people to fit in to the services we provide.
• Quality: Deliver services to a high standard; constantly working to improve the services we offer.
• Striving: Going that “extra mile” to make sure our clients get the services they need to be independent and in control.
• Holistic: working with all aspects of the person’s life – social, health, family life, work.
• Collaboration: working with individuals and other organisations to achieve positive outcomes for our clients.
• Commitment: Working together as a team to ensure that we deliver our vision.