Nightingale House Hospice

Who we are

Nightingale House provides specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch.

OUR MISSION

To provide services for individuals and their families living within North East Wales and the border areas who are living with a diagnosis of a life-limiting illness, delivered when possible in the location of their choice and always within the resources available to Nightingale House Hospice.

Following an assessment of physical, emotional, social and spiritual needs, services will be delivered by a multi-disciplinary team trained and competent to meet the needs of all patients, including those with complex, specialist needs.

OUR VISION

To provide excellent, personalised, and compassionate care for those living with a life limiting illness in our community and support for their families and loved ones.

OUR VALUES

Values apply within every setting with staff, within teams and volunteers, how we treat patients and families, how we engage with partner organisations and suppliers. At all times we strive to be compassionate, inclusive, honest, respectful, and proactive.

OUR AIMS

• Provide physical, emotional, spiritual and social care to the patients and their families in accordance with their needs.
• Provide the highest quality of health care in an appropriate and safe environment using a multi-professional team approach.
• Comply with and where possible to exceed National Standards for Palliative Care and Specialist Palliative Care.
• Develop collaborative working partnerships with Health and Social Care providers within the local health economy.
• Provide specialist care to patients 18 years and over, irrespective of religion, religious beliefs, gender, gender reassignment, age, race, disability or sexual orientation. Hospice care is free at the point of delivery to patients.
• Promote quality of life and manage symptoms effectively.
• Allow a natural and a dignified death in collaboration with a terminally ill patient and his/her family.
• Provide individualised care respecting dignity, privacy, confidentiality and Informed Choice.
• Provide 24-hour in-patient care, valuing patients’ rights to independence.
• Provide an active day unit focussing on the principles of rehabilitation and supportive care.
• Provide appropriate out-patient facilities to support patients in the community including:
  • Physiotherapy
  • Hydrotherapy
  • Occupational Therapy
  • Medical Out-patient Clinic
  • Complementary therapy
• Provide a bereavement service for the family prior to and after the patient’s death and for children up to 19 years of age in the community experiencing bereavement.
• Provide education training, and motivate staff, including all volunteers, to an appropriate level of skill and expertise, to aim for the highest standards of care within the hospice and the community.
• Provide appropriate and adequate systems for supporting staff and volunteers.
• Provide a combination of formal and informal advice to a wide range of health professionals via the Nightingale House Hospice 24 hour Advice Line.
• Provide an appropriate level of administration services to support the work of the hospice.
• Maintain an effective and compliant income generation team and strategy for sustainable income.
• Maintain a well-informed Board of Trustees.