ImproveWell LTD

Who we are

ImproveWell is the leading digital engagement solution for improvement in healthcare. Shaped by 40+ NHS organisations, the tool is being used across the NHS and in hospitals in the US, Canada and New Zealand. Over the past two years, the ImproveWell solution has supported the national response to the COVID-19 pandemic and is also being used in the emergency services and animal health sectors. As a fast-growing HealthTech company, ImproveWell is looking for a Customer Success Analyst to maximise the impact of the ImproveWell solution across its global customer base. Working with the Head of Customer Success, Sales & Marketing team and Product team, your goal is to support the successful implementation, expansion and retention of programmes through effective engagement strategies.

Life at ImproveWell

We are an ambitious, hard-working team but believe that balance and flexibility are essential for high quality performance. Our credibility with our partners, our customers and each other cannot be undervalued – we aim for excellence in everything we do. Above all, we are enthusiastic and optimistic with the fortitude to keep going, and we do not let unexpected challenges stand in our way. We love what we do.

Our values

• We believe in working together to achieve excellence
• We strive to deliver value, putting our customers first
• We are data driven, building evidence-based solutions
• We encourage open and honest feedback
• We act with integrity and respect
• We are resolutely focused on our goals