HACT

Who we are

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

Our culture and values

Our organisational behaviours

Kindness

“How are you doing today?” It’s a simple, easy way to start a conversation with a colleague. Being kind is natural to us: the way I behave with my colleagues, and with others, will embody this kindness. 

Honesty

We will be open and transparent in how we work together and with others. We will speak the truth, even when its difficult or uncomfortable, and demonstrate integrity and trustworthiness in all our work. We will share information appropriately and responsibly with our colleagues, customers and supporters.

Collaborative

When we collaborate, we work together to find solutions, share expertise and resources, so that we make more informed and better decisions. We collaborate wherever possible, appreciating each other, so we can be supportive and deliver the best possible outcomes, for our colleagues, our clients and our mission. 

Our organisational values

Respect

We are respectful in how we work with colleagues and stakeholders, considering their points of view when making decisions. By being respectful we will keep people and communities at the heart of our journey.

Transparency

We are transparent when working with colleagues, stakeholders and the wider community, being open, sharing our ambition, expertise and goals, so that we support each other to succeed.

Supportive

We work with people in a supportive way, making sure we are empathetic, actively listening and providing advice, solutions and guidance to make the right decisions for our people and our mission.

Equality, diversity and inclusion policy

HACT is committed to the principle of equal opportunity in employment. 

The terms equality, inclusion and diversity are at the heart of this policy. Equality means ensuring everyone has the same opportunities to fulfil their potential free from discrimination. Inclusion means ensuring everyone feels comfortable to be themselves at work and feels the worth of their contribution. Diversity means the celebration of individual differences amongst the workforce. We will actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential. 

We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. All job applicants, employees and workers, including agency workers, are covered by this policy and it applies to all areas of employment including recruitment, selection, training, career development, and promotion. These areas are monitored and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. 

Equality of opportunity, valuing diversity and compliance with the law is to the benefit of all individuals in our Company as it seeks to develop the skills and abilities of its people. While specific responsibility for eliminating discrimination and providing equality of opportunity lies with managers and supervisors, individuals at all levels have a responsibility to treat others with dignity and respect. The personal commitment of every employee to this policy and application of its principles are essential to eliminate discrimination and provide equality throughout HACT. 

Management will ensure that recruitment, selection, training, development and promotion procedures result in no job applicant, employee, or worker receiving less favourable treatment because of a protected characteristic within the Equality Act 2010 which are race, including colour, nationality, ethnic or national origin and caste; religion or belief; disability; sex; sexual orientation; pregnancy or maternity; gender identity or gender reassignment; marriage or civil partnership; and age. In accordance with our overarching equal treatment ethos, we will also ensure that no one is treated less favourably on account of their trade union membership or non-membership, or on the basis of being a part-time worker or fixed-term employee. HACT’s objective is to ensure that individuals are selected, promoted, and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. 

We will ensure that the policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment. 

The policy will be communicated to all private contractors reminding them of their responsibilities towards the equality of opportunity. 

The policy will be implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice. 

Management has the primary responsibility for successfully meeting these objectives by: 

• not discriminating in the course of engagement against employees, workers or job applicants; 

• not inducing or attempting to induce others to practise unlawful discrimination; 

• bringing to the attention of our workforce that they may be subject to action under the disciplinary procedure, or other appropriate action, for unlawful discrimination of any kind. 

You can contribute by: 

• not discriminating against fellow employees, workers, customers, clients, suppliers or members of the public with whom you come into contact during the course of your duties; 

• not inducing or attempting to induce others to practise unlawful discrimination; 

• reporting any discriminatory action to your Manager or an Executive Team Member. 

The successful achievement of these objectives necessitates a contribution from everyone and you have an obligation to report any act of discrimination known to you. 

If you consider that you are a victim of unlawful discrimination you may raise the issue through the grievance procedure.