Citizens Advice Swindon

Who we are

The Citizens Advice service aims:

• To provide the advice people need for the problems they face.
• To improve the policies and practices that affect people’s lives.

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

The Citizens Advice Service works to:

Inform people about the law and how it affects them; about their rights and responsibilities; and about how they may be able to satisfy their needs

Advise people on the options available to them and on the potential consequences of different courses of action

Support people as they consider and decide what to do, listening to their concerns and helping them move forward

Assist people in pursuing their chosen course of action by negotiation, representation and referral to other sources of help needed

Influence those responsible for policies and services by bringing to their notice the problems people experience and recommending changes