Citizens Advice Sefton

Who we are

Citizens Advice Sefton is a local charity committed to serving the Sefton area by providing free and accessible advice to all. Our volunteers are the backbone of our services, offering their time and expertise to assist people with a wide range of issues. We believe that everyone deserves access to accurate information and guidance, no matter their circumstances.

We serve thousands of people each year, helping them navigate their issues and find solutions that work for them. Our team includes trained advice volunteers, administrative support, and specialists who work together to make a positive impact in the lives of those we serve.

Our culture and values

At Citizens Advice Sefton, we believe in creating a supportive and inclusive environment where everyone feels valued and respected. Our culture is one of collaboration, where every team member—whether paid staff or volunteer—is encouraged to contribute their ideas and skills. We are driven by a shared commitment to social justice, and our work is guided by principles of fairness, empathy, and integrity.

Our values are at the heart of everything we do:

• Empowerment: We strive to empower individuals by providing them with the information and support they need to take control of their lives.
• Inclusivity: We are committed to making our services accessible to everyone, regardless of background, identity, or circumstances.
• Collaboration: We work together as a team, supporting each other to achieve our shared goals.
• Integrity: We maintain the highest standards of honesty and transparency in all our interactions.

Equality, diversity and inclusion policy

Citizens Advice Sefton is committed to promoting equality, diversity, and inclusion in all aspects of our work. We believe that a diverse team is essential to providing the best possible service to our community, and we actively seek to include people of all backgrounds, abilities, and experiences in our organization.

Our Equality, Diversity, and Inclusion Policy outlines our commitment to:

• Fair Treatment: Ensuring that all staff, volunteers, and clients are treated with respect and dignity, regardless of their race, gender, disability, sexual orientation, religion, age, or any other characteristic.
• Inclusive Practices: Creating an environment where differences are celebrated and everyone feels included and supported.
• Continuous Improvement: Regularly reviewing and improving our policies and practices to ensure they reflect our commitment to equality, diversity, and inclusion.

We recognize that fostering an inclusive culture is an ongoing process, and we are dedicated to making continuous improvements to support our diverse community.