Citizens Advice Northumberland

Who we are

We provide free, independent and confidential advice and support.

We aren’t driven by a one-size fits all approach, and provide support in person, over the phone and online. People also need different types of support at various times in their life.

We provide education and skills to help our clients avoid similar problems in the future. 

We are committed to providing quality services and have high-levels of client satisfaction. 90% of the people we help rated their experience as good or very good; 95% say they would recommend us to friends or family.

We’re impartial: our primary objective is to get the best for our clients, and it is this that determines the advice and options we present.

We’re confidential and non-judgmental: our role is help people find a way forward, so we’ll be straight-talking and practical about how to resolve problems.

Our services can be accessed in different ways: we believe there is significant value in ensuring everyone has access to advice and support at any time.

We understand the complexity of issues that affect people’s lives: this doesn’t daunt us, and we’ll work to understand the root cause and aim to tackle that too

We provide the necessary level of support: we tailor our advice and allocate our resources to meet our clients’ needs, whatever stage their problem may have reached or level of support needed.

We understand that experiencing a problem affects self-confidence: we’ll provide as much support as needed, empowering clients to regain control of their circumstances, with certainty they’re taking the right approach.

We help people understand their rights and responsibilities: we support people to address their problem, bringing our voice, credibility and experience.