Citizens Advice North Somerset

Who we are

Citizens Advice North Somerset (CANS) shares the over-arching aims, values and principles of Citizens Advice to:

• Provide the advice people need for the problems they face
• Improve the policies and practices that improve peoples’ lives

Our culture and values

As a member of the Citizens Advice service, CANS provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. 

We believe that our common humanity makes us equal in worth, dignity and rights.  We value diversity, promote equality and challenge discrimination. 

Our service is available to everyone living, working or travelling through North Somerset and the wider area, regardless of race or nationality, gender, disability, sexual orientation, religion, age or marital status.  We want to make sure everyone has access to our services.  We are constantly reviewing how we can improve what we do and how we can do it, to reach all those people who need our help. 

Equality, diversity and inclusion policy

At Citizens Advice North Somerset we value diversity, promote equity and challenge discrimination. Our service is available to everyone living, working, or travelling through North Somerset, regardless of race or nationality, gender, disability, sexual orientation, religion, age or marital status. We want to make sure that everyone can access our services and we are constantly reviewing and extending our facilities.

What is the difference between Equality and Equity? – Equality means each individual or group of people is given the same resources or opportunities. Equity recognizes that each person has different circumstances, and allocates the exact resources and opportunities needed to reach an equal outcome.