Citizens Advice Dudley and Wolverhampton

Who we are

Our aim is to provide people with the necessary advice to overcome their challenges and enhance policies and practices that impact their lives. We are committed to serving everyone, offering a comprehensive range of information, advice and guidance. We understand that interconnected issues often underlie a single problem, we aim to address our client’s entire situations rather than tackling isolated issues.

Our services are delivered through various channels, including telephone, email, digital platforms and face to face interactions. We cater to clients who reside in the Dudley Borough and the City of Wolverhampton, employing diverse methods to reach and assist individuals. We have a strong presence in the local community, earning the trust of both funding organisations and our clients. We are equipped with resources, tools and expertise, and dedicated to resolving client’s problems. In situations where we can’t assist directly, we will refer to our trusted partners. We are advocates for change, pushing for improvement in policy that makes life less challenging for individuals.

At our organisation, we strive diligently to foster an environment of diversity and inclusion. We firmly believe in embracing individuals from all walks of life and encourage all to bring their authentic selves to work every day. We understand the importance of work-life balance which is why we provide flexible working hours to accommodate needs outside of the workplace.

We prioritise the health and wellbeing of our employees, recognizing that their wellness contributes to their professional success. We are strong advocates for continuous professional development and encourage employees to pursue growth opportunities. We strongly believe in the power of collaboration and seek input and feedback from our employees on work place decisions. We understand that our employees are at the forefront of our organisation, and their first-hand insights provide valuable guidance in shaping our procedures and overall working environment.