CARERS TRUST HEART OF ENGLAND

Who we are

We are a local charity supporting unpaid carers and people with care and support needs across Coventry and Warwickshire. We provide services, information, advice, and advocacy — ensuring carers and their families receive the right support when they need it most.

Our culture and values

The staff of Carers Trust Heart of England recently came together to collectively develop and agree a series of values and behaviours that each member of staff would adhere to. These values and behaviours can be seen below:

Carer focused

• I actively listen to carers and involve them in the development of our services
• I always keep carers informed and champion their views
• I ensure our services are developed to meet carers needs

One team

• I gladly share my time and skills for the benefit of the whole organisation
• I look after others and appreciate the support they give me
• I promote a positive / happy working environment

Flexible and adaptable to change

• I work flexibly to meet the demands of the service
• I constructively implement new ideas
• I embrace change and support others to look to the future

Motivated

• I value / recognise myself and others
• I empower myself and others to be innovative and embrace new ideas
• I listen to others and strive to turn negatives into positives

Quality driven

• I do everything to the best of my ability
• I embrace learning and development
• I continually strive towards delivering an excellent service