Operations Manager Posts Jobs

A project supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB) 

JOB TITLE:                  PEACE OF MIND 

                                            LEAD PARTNER FINANCE & CLAIM ADMINTRATOR  

REPORTING TO:                 CORPORATE SERVICES MANAGER 

ACOUNTABLE TO:              CORPORATE SERVICES MANAGER 

SALARY:     £27,741 PER ANNUM                    

CONTRACT:   36 HOURS PER WEEK  

3 YEAR FIXED TERM  

LOCATION:                        DERRY~LONDONDERRY  

As part of our recent funding from PEACEPLUS, and in our role as lead partner, we are seeking a Lead Partner Finance & Claim Administrator for our Peace of Mind projects to oversee all claims & related administrative tasks 

As Lead Partner Finance & Claim Administrator your responsibilities include; 

• Liaising with external stakeholders on funding claims 

• All administrative tasks related to claims for Peace of Mind 

• All financial reconciliation on related claims 

If you are interested in working in an environment where you can truly make a difference in the lives of those you work with, please download the Lead Partner Finance & Claims Administrator recruitment pack – www.theverbal.co

Our values aren't just words on a wall; they are integral to who we are and how we operate daily. They were devised collaboratively by our team, and they shape every interaction and decision we make.

We are recruiting for a Duty Worker to join our team in Lambeth (The Gaia Centre), London.

Job Title: Duty Worker

Location: The Gaia Centre (Lambeth), London
Salary: £24,883.20 per annum, including London weighting if applicable
Contract type: Permanent, Part Time 

Hours: 30 hours per week. Operating hours of the service 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover

The Duty Worker will be working closely with survivors of domestic abuse and other VAWG (violence against women and girls) to provide high quality independent support to survivors at all risk levels and their children. The post holder will play a crucial role in the service delivery, being the first point of contact for survivors who are referred to the Gaia Centre by contacting the survivors, assessing their needs and risks, carrying out and implementing safety plans and needs and will ensure an effective handover to the relevant GAIA team for ongoing support or referring to another appropriate agency for support.

The duty worker will also empower survivors by providing them with emotional, practical, and personal welfare support. You will ensure that survivors are provided with a safe, supportive environment, enabling them to access their rights, make decisions and increase their life options.

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

Closing Date: 09:00am on 30 September 2024

Interview Date: 3 October 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Head of Children and Young People’s Service

36 hours per week, part time also considered

Salary: £43, 000 - £46, 000 depending on qualifications and experience

(Mileage to be paid at 45p per mile)

Sensory Services by Sight for Surrey has been established for over 100 years.  We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible. 

 An exciting opportunity has arisen to join our Senior Management Team, and lead our Children and Young People’s Service.  The service helps children, young people and families to thrive, by providing a variety of vibrant and impactful services including the Habilitation Service on behalf of the Local Authority.   

Principal accountabilities:

1. Provide overarching leadership, and management, to the Children and Young People’s Service (CYPS).  

2. Lead, in collaboration with the CYPS Operational Manager, the Surrey County Council contract for Habilitation services ensuring that the Key Performance Indicators are met and reported on, in line with the contractual obligations, and that the contract is secured for the future.

3. Lead, in collaboration with the CYPS Operational Manager, the CYPS Service Facilitator and others, the delivery of outputs and outcomes of a number of grant funded services.

4. Ensure policies and procedures are followed at all times, and to ensure appropriate risk assessments are conducted and maintained.

5. To be the designated Safeguarding Lead for Children and Young People for the charity, working closely with Surrey Safeguarding Children Partnership and other organisations such as Surrey Youth Focus, and internally with the Designated Safeguarding Lead for Adults.

6. To plan and manage the departmental budget for the Children and Young People’s Service, making best use of resources at all times to achieve maximum impact for the people we support across the organisation.

7. Regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required.

8. Line management of the CYPS Operational Manager, the Children and Young People’s Service Facilitator, and a number of other direct reports.

9. Support and supervise the team of staff and volunteers to ensure that they perform and work to the agreed standards and in line with our organisational values.

10. Conduct annual appraisals and identify training needs within the team to meet all national standards. 

11. Work with the CYPS Operational Manager to succession plan, and manage the training and development of Trainee Habilitation Specialists to ensure the charity is well resourced.

12. Provide information, support and advice for children with vision impairment/ Multi-Sensory Impairment and their families /carers.

13. To develop the service to include children and young people who are Hard of Hearing or Deaf, and their families, working in partnership with other organisations to ensure we add value. 

14. To share responsibility for the Charity’s operational decision making with other senior managers.

15. To oversee the management and maintenance of the contract for Children’s statutory register of vision impairment.

16. To work in partnership with internal teams, such as fundraising and communications, to ensure the Children and Young People’s Service is well resourced, and always in line with the charity brand.

17. To develop and manage external partnerships as required

KNOWLEDGE/SKILLS/QUALIFICATIONS

 Desirable

• Graduate Diploma in Habilitation and Disabilities of Sight (Children and Young People) or equivalent qualification which specifically meets all the learning outcomes arising from the ‘Quality Standards – Delivery of Habilitation Training (Mobility and Independent Living Skills) for Children and Young People with Visual Impairment (2011)’: Qualification Participant Learning Outcomes.
• Registration with relevant professional body.
• First Aid Certificate (if the successful applicant does not already hold this, they will be required to complete it before starting in post)
• Level 3 Safeguarding qualification (if the applicant does not have an in-date certificate they will be required to complete this before starting in post)
• Communication skills for working with people who are Deaf, or those with Dual Sensory Loss e.g. clear speech, block alphabet, deafblind manual, BSL  

Essential

• Extensive experience of working with children, young people and families
• Extensive work history in roles that include the overarching responsibility for Safeguarding children and young people as a Designated Safeguarding Lead
• Leadership experience including leading a Multi-Disciplinary Team
• Excellent line management skills
• Excellent Communication Skills
• Excellent IT skills including Microsoft 365 and a range of databases
• Excellent communication skills
• Basic counselling skills e.g. listening, reflecting, summarising
• Experience of working with Social Care and/or the NHS in either an operational or commissioning context
• Experience of managing risk

We can offer you:

· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)

· Investment in your development

· Access to an Employee Assistance Programme

· Pension contributions 6% matched with the Pensions Trust

· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses

· Wide range of training opportunities suitable for your role

· A staff rewards programme

· A growing range of other staff benefits

· A vibrant and friendly team! 

An Enhanced Disclosure and Barring Service will be required which we can arrange.

We have a fantastic opportunity for an experienced Assistant to join us and support our Fundraising Director (FR Director), based in our London office.

You will support our Fundraising Director in effective management of the fundraising teams across our UK centres, and the central expertise in Trusts, Major Gifts and Partnerships.

Your responsibilities

• You will support our Fundraising Director in managing and delivering our fundraising objectives and targets for the UK
• Supporting our Fundraising Director in managing, developing and stewarding key high value donor relationships, key stakeholders, and senior volunteers
• Assist our Fundraising Director in managing their workload, managing all mail, correspondence, email and telephone contacts, diary management and travel plans
• You will routinely manage the monthly collecting of reports or data required to produce pipelines and forecasting
• In the absence of the Fundraising Director, you will be responsible for communicating with key stakeholders – utilising their highly developed interpersonal skills to receive and provide complex information

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits including:

• a unique, experiential induction based in one of our centres
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan and Ride to Work scheme and much more

Are you a finance professional looking for a new challenge?  Are you passionate about helping people? Do you want to give back to your community?

Cornwall Community Accountancy Service are looking for a Chief Executive Officer / Principal Accountant to take over from the founding CEO who is stepping back from the role.Reporting to the trustees this role takes primary responsibility for the day to day management and further development of the Community Accountancy Service to community organisations within Cornwall.The post holder will be a professionally qualified accountant holding a practising certificate, thereby responsible for quality control of all accountancy work performed.

This role would be ideal to work alongside an existing practice or someone who already has their own clients. This is a part time role (15-20 hours per week) with a salary of £63,700 FTE.The role would be with an immediate start with handover from the current CEO up until April 2025.The CEO is happy to remain on hand for support for the foreseeable future.

Based in Redruth with home working an essential part of the role.

This is an exciting opportunity to direct our grant awarding as Programmes Director, 37.5 hours per week, based in Cornwall and able to work from CCF’s office at least two days a week. The CCF office is currently in Lawhitton but our move to Bodmin is planned for October 2024.

Salary: £39,000-£43,000 per annum depending on experience

The Programmes Director is a key role within Cornwall Community Foundation (CCF) and is responsible for leading the development and management of CCF’s grant making programmes and measuring our impact.

At the Cornwall Community Foundation, we believe in a positive life in Cornwall for all, free from poverty and social isolation. Our aim is to change people’s lives for the better by helping local communities.

If you have previous knowledge of the voluntary sector, particularly in Cornwall, and are looking for a wide variety of responsibilities working to tight deadlines, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall and the Isles of Scilly.

Please download the application pack from the Cornwall Communitty Foundation website.

To apply for this post please send your CV and covering letter. (Incomplete applications will not be considered). CCF are committed to advancing equity, diversity and inclusion across our funding portfolio and staff team. We particularly welcome applications from people who identify as LGBTQ+, those with disabilities, those from lower socio-economic backgrounds and/or those from racialised communities.

Closing date Wednesday 2nd October 2024.

About My Life My Choice

My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire.  These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.

The role

My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire.  These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.

MLMC is now looking for a part-time Finance and Administration Officer.  The successful applicant will manage MLMC’s day-to-day finances providing financial information to the Charity Coordinator and other staff as needed. Additional duties include administration/governance support to the Charity Coordinator and to manage the day to day running of the office (this does not involve any people management). This role calls for an individual with accounts and/or book keeping experience, the ability to run an end to end payroll using a computerised system including HMRC and year end reporting, and excellent administration skills. It is crucial that you will be able to communicate politely, professionally, effectively and clearly with all stakeholders (e.g. fellow staff, customers etc.).

All of the charity’s roles require individuals who show a passion for empowering, working with, and raising the voices of people with learning disabilities.

We need a self-starter who enjoys a challenge, can hit the ground running and is able to work with minimal supervision.

MLMC not only says it values its staff but commits to them by offering a competitive salary, an enhanced pension contribution, a comfortable and spacious office environment, an employee health care plan (up to £1,650 towards certain health costs), an Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, 27 days of Annual Leave, and working from home when appropriate. Free, dedicated staff parking and/or bike racks are also available.

The successful applicant will be subject to a Disclosure and Barring Service enhanced check.

Closing Date:  Monday 14th October (17:00)

Interview Date: Tuesday 22nd October

To Apply: Please send a covering letter explaining clearly how you meet the Job Description requirements and why you want this job, along with your CV.

The Anglican Communion Office (ACO) is pleased to be exclusively partnering with Robertson Bell in their search for a Director of Finance to join their team on a permanent basis. Founded in 1968, the ACO is the permanent Secretariat for the Instruments of Communion and supports the Anglican Communion in over 165 countries around the world.

The Director of Finance role presents an exciting opportunity to manage and create a finance team that will support the Anglican Communion, whilst also being a key member of the senior management team. You will lead and direct the Anglican Communion’s financial strategy and management, ensure commercial planning, delivery and evaluation in all areas of ACO activity, whilst also providing financial management and administration for two related charities: the Anglican Alliance and the Anglican Centre in Rome.

The organisation:

The Anglican Communion Office (ACO) serves as a hub for communication, coordination, and collaboration among its 42 member churches. The ACO facilitates the work of the Archbishop of Canterbury and supports global ministries, including mission, advocacy, ecumenical relationships, and social justice efforts. It provides resources, organises international conferences, and promotes unity and understanding within the Anglican community. The ACO plays a vital role in connecting Anglicans around the world, fostering shared values and addressing global challenges together.

This role offers a full-time opportunity with flexible working arrangements and an excellent benefits package, including 10% employer pension contribution, 30 days annual leave (plus bank holidays) and opportunities to work from home up to two days per week. All candidates must live within a commutable distance from their offices in Westbourne Park.

The role:

• Lead on the development and execution of financial strategy, financial planning, budgeting and cost control for the ACO and related charities.
• Key advisor to the Secretary General, management team and trustees on the overall financial landscape for the ACO and its on-going performance and position.
• Manage and continuously improve the efficient running of financial operations including the preparation of management accounts, cash flow forecasts, payroll, tax returns, and management of creditors and debtors.
• Ensure that an adequate control framework exists.
• Manage and continuously improve financial reporting ensuring accurate, timely and appropriate information for colleagues.
• Manage budgeting and planning processes, providing all appropriate financial data, and supporting budget-holding staff in all areas.
• Support funding applications and subsequent donor reporting to grant making bodies with project and programme budgeting.
• Manage the preparation of statutory accounts and be the main contact with external auditors.
• Be vigilant to financial and operational risks and to report and mitigate such risks.

The successful candidate will have:

• Ideally, understanding and knowledge of the UK charity finance environment.
• Experience in budgeting and cost control, including provision of reports and analysis to an audience with different levels of financial literacy.
• Strong financial leadership skills capable of directing financial strategy and delivering highest quality financial management.
• Experience in working with diverse stakeholders both within and outside an organisation
• Experience in managing and motivating teams.
• Experience of upgrading control processes and implementing change.
• A full finance qualification, or the ability to prove they are qualitied by experience.
• The willingness to travel throughout the Anglican Communion.

The deadline for applications is on Sunday 13^th October, with first stage interviews taking place on the 21^st October. Applications will be under continuous review before this date so please do not delay in applying!

This is an exciting and varied post as Deputy Director of Global Relationships within our Global Relationships Team, whose role will be to support our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking and globally connected Church for the 21st century. This might suit someone seeking to move into a director level role.

The successful candidate will be a collaborative and professional leader within the Global Relationships (GR) team, part of the Mission Team as it fulfils its strategy in response to Our Calling and a Methodist Way of Life.

In this post, you will focus on the following priorities:

• Providing leadership for the development and delivery of our People to People programmes.
• Leading the delivery and engagement with Partner Church leaders at the Methodist Conference and Pre-conference Consultations.
• Engaging with global partners in developing the work of global topic network consultations.
• Leading on telling the story of our global connections across a variety of media to develop awareness and excitement for global aspects of mission in the 21st Century.
• Working closely with the Director of Global Relationships in the innovation of new programmes, representing Global Relationships within the church and with partners, and deputising for the Director as required.

About You

You will need to have the following:

• Graduate qualification in theology, missiology or equivalent, together with relevant experience
• Excellent understanding of the global mission context in the 21st Century
• Proven ability to work cross culturally and to relate to persons within different globally based organisations  
• A leader skilled in collaborative working
• Confident and fluent presenter to a wide range of audiences

It is a requirement that applicants have the right to work in the UK.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We particularly welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

For ministers in Full Connexion the normal terms and conditions for a circuit minister will apply.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

For an informal discussion about this role please see our website for contact details. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please see our website for contact details for the HR team. 

Closing Date: Monday, 4 November 2024

Interview Date: Tuesday, 26 November 2024 in London

The National Youth and Children’s Brass Bands of Great Britain are the UK’s leading brass bands for children and teenagers.

We provide gifted young brass players and percussionists with opportunities for advanced music performance, musicianship development, leadership enhancement, and musical horizons expansion.

Our number one priority is the safety and well-being of these young musicians and we are recruiting house staff and lead house staff to look after them at our residential courses and concerts. 

The young musicians in our Children's Band are aged between 8 and 13 and in our Youth Band  between 14 and 19.

The NYBBGB is committed to safeguarding and promoting the welfare of children and young people and requires all staff to share this commitment. This post is subject to Enhanced Adult & Child Level DBS check.

We are looking for an experienced project and people manager to oversee our exciting, community-embedded health and climate programme at Paddington Development Trust, a dynamic place-based charity that has been working with communities in North Westminster for over twenty years.

We are looking for someone with a passion for empowering individuals and communities around their health, wellbeing and climate action.

The successful candidate will also have a strategic outlook, excellent organisational skills and experience of managing multiple projects and people.

In line with our Investors in People Gold status, we are looking for someone who has the skills and understanding to empower and enable their staff to take ownership, innovate and feel fulfilled in their roles.

This is an excellent opportunity for a highly skilled project manager to apply their skills and experience to a senior role, including becoming part of PDT’s Senior Management Team.

PDT’s Health and Climate Programme consists of a staff team of 22 covering four Community and Maternity Champions projects in Queens Park, Harrow Road, Westbourne and Church Street, Westminster Maternity Champions, North Paddington Climate Champions and a team of Community Health and Wellbeing Workers in Church Street. The Head of Health and Climate will oversee the delivery of these projects through managing a high performing team of project managers and having oversight of budgeting, monitoring and strategic partnerships for all the projects.

Climate & Water Manager - Resilient Water Accelerator

Contract: Permanent, Full Time,

Location: The role can be based in the UK or USA

For the UK, London, Hybrid: WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid.

For the USA: USA-wide, Remote with a preference for the Seattle area/US West Coast.

Regular virtual engagement and periodic in-person meetings are required for coordination, collaboration, and connectivity across the team, or in other settings due to external engagements or travel.
Salary: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:

• UK: £48,314 - £50,729 with excellent benefits

• USA: competitive salary package with excellent benefits

About WaterAid:
The climate crisis is a water crisis. Around the world, people are feeling the effects of climate change through water, including flooding, droughts, sea level rise, and irregular rainfall. Climate change is affecting seasonal and long-term water availability, meaning we can no longer rely on rain, river flows and aquifers. 

The Resilient Water Accelerator is an initiative designed to increase the flow of private and public finance into water projects that help the most climate-vulnerable communities build resilience to climate change. Despite the high need, only 3% of total climate finance flows go towards water. Our mission is to demonstrate the business case for increased and enhanced public and private investment in water-related deals in emerging economies that strengthen resilience for climate-vulnerable communities and are replicable so that millions more can benefit. We are working to increase the speed, scale, and replicability of water investment by creating a pipeline of bankable projects, bringing together the right mix of financing with the right commercial structures and partners, and supporting improvements in the enabling environment.

About the Team:
We are a friendly, supportive, globally distributed team, bringing on-the-ground expertise and comprehensive perspectives, combining climate policy, water economics, private finance, measurement and evaluation, and governance. We are currently housed within WaterAid – the world’s largest NGO focused on providing water, sanitation, and hygiene outcomes for people in developing countries, and are one of WaterAid’s flagship programmes. We have a close partnership with Global Development Incubator, which is providing incubation support for the RWA.

The RWA currently has 11 staff, based in 6 countries, and we have plans to build the team to around 18-20 over the next couple of years, to extend our delivery from 2 countries (currently Nigeria and Bangladesh) to 6, and to secure additional financing to complement the investment we have secured from the UK Government.

About the Role:
The Manager – Climate & Water will play an important role in this small, international team by managing the integration of ideas, policy frameworks, and findings from research and practice into the Resilient Water Accelerator (RWA)’s programmes in our target countries and at a global level. They will report directly into the RWA’s Director of Programmes and Investment, shaping and delivering the future RWA as a highly effective and impactful learning organisation.

• Project management to ensure RWA’s Programmes and Investment-related activities are delivered on time and within budget. Using agreed project management software, track and report RWA’s programme-related deliverables. 
• Conduct research and integrate findings to strengthen RWA Programmes design and delivery: Provide regular inputs and updates on water-related climate, and climate-related water policies, practices, and trends in RWA’s focus countries and target markets and at a global level using quantitative and qualitative approaches, to inform RWA’s understanding of local markets and project origination & early-stage development efforts. 
• Support the creation and rollout of tools, templates, and business processes for RWA team members to integrate climate policy and climate finance into program operations: Collaboratively design, iterate, and improve RWA’s suite of tools and methods for use throughout RWA’s programming, including but not limited to: Understanding Local Markets (ULM), which includes scoping new markets for RWA operations and maintaining an understanding of the markets where we operate; Deal Origination and Early Stage Development, to integrate climate policy and finance into local decision making about opportunities and challenges; 
• Summarize, synthesize, and effectively communicate climate and water-related ideas for internal (RWA staff & board) and external (specific & general) audiences: Support communications strategy and audience segmentation efforts; contribute to RWA’s external communications and knowledge products, to share and amplify how RWA is thinking and learning through diverse media, e.g., newsletter, blogs, field notes, podcast, social media. 

About you:

• At least 5 years’ experience working in on climate-related issues, with a preference for climate policy in middle-income countries and/or climate-related finance.
• A passion for effective Project Management, process design, and continuous improvement cycles with an organised and structured approach to work, managing deadlines and competing priorities.
• Strong quantitative and qualitative research, analytical, and modelling skills, with an ability to summarize, synthesize, and articulate findings in clear and coherent ways for diverse audiences.
• Intellectually curious and flexible, with a willingness to explore and test diverse ideas, try new things, and approach learning with a sense of humility and humour.
• Familiarity and experience working with GIS / other large-scale datasets to create models and conduct research and analyses preferred.
• Strong written and oral communications skills, with demonstrated ability to work effectively in cross-cultural contexts. Experience facilitating virtual and in-person meetings, workshops, and trainings with diverse audiences preferred.
• Creative and open-minded when working with others in identifying, understanding, and resolving multi-dimensional problems. 
• Masters’ degree in one of the following or related fields: climate science, climate and/or water policy, sustainability-related finance, business administration, public administration, public policy.
• Experience of working in and with geographically dispersed teams.
• Team player with a flexible mindset and ability to establish boundaries and adapt in response to changing priorities and demands.
• Able to work on own initiative, providing proactive advice and recommendations, and comfortable operating with a degree of uncertainty and change.

Closing date: Applications will close at 23:59 on 29 September 2024. Availability for an interview is required week commencing 7 October 2024 for online interview 

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.  All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

This is an exciting opportunity for an experienced interim Advice Service Manager to join our client's team. We are seeking to improve the support this role provides to the service we deliver to local residents. Establishing a sustainable structure will enable us to meet increasing demand in a more efficient manner to the people who need our help the most. This is an interim post for 6 months with scope to becoming permanent.

• A new permanent Head of Advice is being recruited to join the organisation and we will want them to focus on understanding and developing the advice service and contributing to a management review of advice in their first few months. We will therefore need an experienced ASM to ensure capacity for day to day planning of supervision and service is in place.
• We have already identified that the Head of Advice role is too large for one person without additional advice management being in place.
• We are growing our volunteer team as we need to build a volunteer team for the relatively new contract to deliver services into the Slough area. This requires focussed effort to ensure supervision support is in place to both manage the existing volunteer advisers and coach and grow new volunteers. Additional supervision capacity is being sought to assist this.
• This role will primarily be office based but there are opportunities for some hybrid working each week.

You will be an inspiring leader who enjoys creating atmospheres where people can thrive and who enjoys ensuring advice is delivered efficiently and effectively.  You'll be experienced in managing a team to deliver high performance while putting people at the centre of everything you do.  You'll also be passionate about developing our services to offer high quality advice and support to our clients while delivering against our SLAs and contracts.

You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will have a good understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and QAA. Given the size of our organisation and its delivery across three local authorities.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Switchboard’s listening service is available to all LGBTQIA+ communities in the UK. It offers a safe space for anyone to discuss anything, including topics such as sexuality, gender identity, sexual health, and emotional well-being and more. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also proving incredible insights into the issues that impact the LGBTQIA+ community the most.

Since 2021 the organisation has been on a journey to establish a staff team to oversee day-to-day operations within the charity. They are now looking to introduce this new role as they grow throughout 2024 to a team of 11.

Prospectus is delighted to be supporting Switchboard as they look to appoint a Volunteer Community Lead to join the organisation.

This position is offered on a full-time, hybrid basis with 2 days working in the London office a week and the remaining flexibly from home.

The role:

This brand-new role sits within the staff team at Switchboard and reports directly to the Head of Volunteering and Training. The post will work closely with key volunteer-led operational teams. As the charity looks to cover its rota more effectively, they are working towards recruiting and training around 100 new volunteers in 2024, taking the total membership to around 350. This number will continue to grow each year, until they are able to handle ALL of the calls, IMs and emails the service receives.

With this in mind, Switchboard wants to ensure they not only retain new volunteers for a number of years, but that each volunteer books regular shifts, are looked after and feel welcomed and an important part of an active, vibrant and inclusive community.

This role reports into the Head of Volunteering and Training and oversees four main areas: volunteer socials, wellbeing initiatives, celebrations and EDI endeavours. This role is key to ensuring the charity retains, nurtures and engages volunteers within Switchboard, and that they create a community of volunteers which reflects the rich diversity of the wider LGBTQIA+ community.

This vital role will entail, delivering a range of in-person and online engagement events throughout the year, managing the Pride activations for 2025 and onwards, overseeing Switchboard’s programme of volunteer celebrations, managing wellbeing initiatives and ensuring Switchboard continues to celebrate being  a rich, diverse and inclusive organisation.

The person:

The successful candidate will have extensive experience of organising and producing social and professional events of all shapes and sizes. They will have strong exposure to EDI initiatives and will have a natural interest, or actual experience in promoting wellbeing in the work-place.

This person will have outstanding people skills as the soft skill aspects of this role will be absolutely critical to its success. It will be important that this person demonstrates a broad understanding of the issues and challenges people from the LGBTQIA+ community face in their everyday lives. Similarly, this person will need to appreciate that these issues and challenges will also be faced by Switchboard’s community of volunteers as a result.

You will have extensive experience of organising social gatherings in a professional or volunteering setting, both large and small, collating and analysing data to measure effectiveness & impact, managing third party supplier & contractor relationships, in addition to having a collaborative, communicative & empathetic approach to mobilising networks and driving forward levels of customer service and Volunteer experience.

This person will be comfortable with public speaking and engaging audiences, will be highly organised and above all, fully committed to the work of Switchboard, becoming a natural advocate for the organisation both internally and externally as a result. This person will need to be able to manage all in-person events, wherever they are based, so some locational flexibility will be required.

Switchboard is committed to growing a team which reflects the communities it serves, so they actively encourage applications from candidates with lived experience and from all marginalised communities.