Office Manager Jobs

The Access to Justice Foundation is seeking a Development Officer to join us at an exciting time, as we launch new organisational and fundraising strategies. We are offering a unique opportunity to learn and apply your skills across a range of fundraising streams.

You will be responsible for promoting and administering pro bono costs orders, supporting volunteer organisers of our annual fundraising walks, and maintaining key stakeholder relationships and securing new donors (principally law firms and charitable trusts).

You will work closely with the Development Director (who oversees our fundraising and development strategy) and the other Development Officers (who will share responsibility for fundraising, alongside their broader promotion and awareness raising activity).

For the full job description, please download the applicant packet below.

As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels. The role is based at Guy's Hospital - Great Maze Pond, London SE1 9RT

Scope of role

1. Providing tailored financial advice and support.
2. To maintain detailed case records.
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Key Responsibilities

1. Accurate, effective and individually tailored advice
2. Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
3. Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
4. Complete assessments which lead to appropriate referral to an in house debt adviser
5. Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to

   set their own priorities.

6. Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.

Detailed case records

1. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
2. Ensuring all case records and written up in a timely manner.
3. Monitor and report on client engagement and outcomes from advice sessions.
4. Familiarity with CRM systems and practices (Customer Relationship Management system).
5. Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.

Up-to-date training

1. Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
2. Maintaining an up-to-date record of all training sessions.

Teamwork and Collaboration

1. Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
2. Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money

   throughout your work.

3. Compliance with Toynbee Hall policies and procedures, including health andsafety.

5. Other

1. Travel across London as required, and occasionally the UK.
2. Undertake additional tasks as delegated by DFA Management.

Please download the full Job Description for more details.

• Hours: 30 - 37.5 hours per week
• Location: Rennie House, Tring (working across all our locations is required for this role)
• Salary: £51,971 per annum (pro rata)
• Closing date: 8 October 2024
• Interview date: 15 & 16 October 2024

As a member of the Charity's Leadership Team, you will be responsible for contributing to the ongoing development of our culture by embracing our vision, role modelling our values and driving positive colleague engagement.

As a member of the People Directorate Leadership Team, you will be responsible for developing and delivering Learning and Colleague Engagement strategies, frameworks and plans that drive a positive employee and volunteer experience, resulting in a job ready and engaged workforce.

You will therefore need to demonstrate your abilities in the following areas:

• Developing the Learning strategy across the organisation.
• Identifying and putting plans in place to address the learning and development needs of all clinical and non-clinical employees and volunteers at all levels (including induction, management and leadership development).
• Setting the frameworks for monitoring and recording all learning activity, ensuring reports are provided to Committees as required.
• Developing the Colleague Engagement strategy across the organisation.
• Identifying and putting plans in place to address the communication needs of employees and volunteers at all levels (including organisational, culture and leadership comms not local and tactical comms).
• Deploying Rennie Grove Peace's chosen Listening Tool then understanding the results and collaborating with colleagues to drive workplace improvement.
• Recruiting, selecting and retaining staff and volunteers with the right skills to deliver organisational strategy in line with our values.
• Performing all people management responsibilities on time, supported by Rennie Grove Peace policies and procedures, including absence management, performance management, disciplinary and grievances.
• Supporting personal development through coaching / support and training.

Are you ready to make a difference? Click 'Apply Now'...

If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Our commitment to equality and diversity

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

The Role 

We have a fantastic opportunity for someone to join us in the position of Research and Policy Officer to work on a full-time basis, 37 hours per week; alternatively, we will consider part-time hours on a Job Share basis. The role is hybrid and based in Newcastle upon Tyne or within a commutable distance to our national Headquarters in the city. 

A part of NEA’s Policy and Advocacy Directorate, you will work within our highly effective social research team as we focus on a decade of delivery that will ensure those on the lowest incomes and living in the least efficient homes receive the support needed to ensure their health and wellbeing are protected, but also one that guarantees a fair energy future for all.

The successful candidate will work and collaborate on the design, development and delivery of social research and evaluation projects that support the charity’s strategic aims and policy advocacy priorities. As well as undertaking mixed methods social research that foregrounds the lived experience of households, they will develop research-user and stakeholder relationships and integrate evidence-based insights from across the charity’s work programmes to influence and have impact across multiple areas of social policy and practice.  

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

What you will need to succeed 

You will have demonstrable and applied experience in a social research role and hold a degree in a social science or related subject that included social research methods. You will be familiar and confident with both quantitative and qualitative methods and be highly motivated and purpose-driven, with a passion for research that leads to real-world impacts. 

A compelling communicator you will be able to produce well-structured reports, and have excellent interpersonal skills, including experience of leading one-to-one and group interviews.

You will also have proven experience of analysis software, SPSS and Nvivo (or similar), and competent in the use of Microsoft Office Suite/365 applications. 

You will be able to demonstrate an understanding of NEA’s mission to eradicate fuel poverty. 

We are offering 

• £32,641 - £37,304 per annum, Scale SO1 – SO2, Points 23-28.

• Permanent position. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

No recruitment agency or advertising enquiries, please. 

The closing date for applications is 12 noon on Friday 04 October 2024.  Interviews will be held in the two weeks commencing 14 October 2024.  Full details of this post and an application form are available on our website.

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.

How to apply: 

Apply online by clicking the link. 

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

Please note CVs will not be accepted as part of the application process.   

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927 

This is an exciting opportunity for an experienced interim Advice Service Manager to join our client's team. We are seeking to improve the support this role provides to the service we deliver to local residents. Establishing a sustainable structure will enable us to meet increasing demand in a more efficient manner to the people who need our help the most. This is an interim post for 6 months with scope to becoming permanent.

• A new permanent Head of Advice is being recruited to join the organisation and we will want them to focus on understanding and developing the advice service and contributing to a management review of advice in their first few months. We will therefore need an experienced ASM to ensure capacity for day to day planning of supervision and service is in place.
• We have already identified that the Head of Advice role is too large for one person without additional advice management being in place.
• We are growing our volunteer team as we need to build a volunteer team for the relatively new contract to deliver services into the Slough area. This requires focussed effort to ensure supervision support is in place to both manage the existing volunteer advisers and coach and grow new volunteers. Additional supervision capacity is being sought to assist this.
• This role will primarily be office based but there are opportunities for some hybrid working each week.

You will be an inspiring leader who enjoys creating atmospheres where people can thrive and who enjoys ensuring advice is delivered efficiently and effectively.  You'll be experienced in managing a team to deliver high performance while putting people at the centre of everything you do.  You'll also be passionate about developing our services to offer high quality advice and support to our clients while delivering against our SLAs and contracts.

You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will have a good understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and QAA. Given the size of our organisation and its delivery across three local authorities.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Location: Hybrid working. The SASS office is in Camden but there is an expectation to travel to the co-located Sexual Health Clinic in Camden.

Salary: (Salary Band 2:1) Training opportunity £27,582.75-£29,197.06 per annum, pro rata - (Salary Band 2:2) Qualified £29,174.06-£31,826.25 per annum, pro rata

(Please note successful candidates will be appointed at the bottom of the band). 

Hours: 37.5 hours per week

Contract: Fixed Term Contract until 31 March 2025

Closing Date: 14th October 2024 at 12 midday

Virtual Interview Date: Week commencing the 21st October 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Sexual Health IDSVA Camden at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Sexual Health project was piloted in Islington and the project has expanded and will now cover Camden, Haringey and Barnet. From late 2021, the Sexual Health project covers a further three sexual health clinics in North London and will continue to provide high-quality holistic support to survivors of sexual abuse and violence who approach the sexual health clinic. As with all Islington SASS services, the Sexual Health project is inclusive to all survivors, but this project has a specific focus on increasing the engagement for LGBTQ+ survivors.

About the Role

We are looking for a Sexual Health Independent Domestic and Sexual Violence Advocate to sit in the Islington SASS team and co-locate in a Camden Sexual Health Clinic. As a IDSVA you will provide immediate support for victim/survivors of domestic and sexual abuse attending the clinic including carrying out risk and needs assessments, safety planning and providing short-term support and onward referral. In addition, you will act as the Sexual Health lead for Solace in for Camden, providing advice and guidance to Solace staff and Sexual Health professionals.

The Sexual Health IDVAs also hold a caseload providing one-to-one support to high-risk victims/survivors at the point of crisis as well as those at standard and medium risk levels, co-ordinating multi agency support and providing practical solutions.

You will be working as part of a multidisciplinary team and collaborating with external agencies in your work.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professionals.

Ideal candidates will have experience working with victim/survivors of sexual abuse or violence and a solid understanding of the support options available to them. You will have strong leadership skills, thrive on working under pressure, and be adept at crisis management and prioritising your workload to meet the demands of this busy service.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Head of Operations

We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
 

Position: Head of Operations

Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)

Hours: Part-time: 0.6FTE – 08.FTE

Contract: 2-year fixed-term contract

Salary: Up to £43,000 pro-rata depending on experience

Closing date: 12 noon Friday 4th October

About the role:

We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.

Key areas of responsibility include:  

• Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
• Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
• Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
• Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
• Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
• Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
• Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
• Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
• Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.

Essential knowledge, skills & experience include:

• Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
• Strong leadership qualities to lead operations and fulfil an executive function
• Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
• Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
• Exceptional interpersonal, verbal and written communication skills
• Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
• Exceptional people management and coaching skills with experience of managing HR and L&D functions
• Excellent project management and organisational skills, able to multi-task with attention to detail
• Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
• Strong analytical and problem-solving skills
• Risk management: able to identify and manage organisational risks and operational issues

About the organisation:

The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:

• Restoring mental, physical and emotional wellbeing
• Overcoming isolation and reconnecting with a healthier support network
• Rediscovering confidence and self-belief
• Identifying practical coping strategies

The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse

How to apply

Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.

Diversity, Inclusion and Safeguarding

The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do.  We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.

We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.

You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This vacancy involves a unique opportunity to be the Program Coordinator of an exciting new regional partnership program alongside National Ugly Mugs and POW (Notthingham) funded by the National Lottery Communities Fund. Based with Basis Yorkshire but supporting all 3 partners, this role will have responsibility for managing the program and monitoring the performance of the 3 partners including the 3 specialist Sex Worker ISVAs as well as supporting each organisation to influence policies relevant to the program including health, housing, addiction, policing etc. We are currently also advertising for 3 SW ISVAs in connection with this program; please see the vacancy sections on the 3 partners (Basis, NUM and POW)if you are interested in these.

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women who are involved in sex work. For more information about what Basis Yorkshire does and its values, please visit our website. 

We are looking for a Senior Corporate Partnerships Fundraiser for an inspiring social welfare charity to support the Major Giving and Events Manager with the development and delivery of the charitys corporate partnerships programme with responsibility for account
managing Partners and developing a pipeline of new business.

This is a hybrid role with 2-3 days a week in the Hampshire office.

The Charity
An inspiring and passionate charity dedicated to helping those most in need from elderly care to mental health with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a very community orientated work culture, offering fantastic benefits including 30 days annual leave, plus bank holidays. They have a staff of c100 people and secured over 13m last year.

The Role
Confidently manage a six-figure corporate income budget, securing income from new corporate partners through
written applications and pitches.

Account manage product partnerships and Partners ensuring contracts and agreements are honoured and a first-class stewardship experience is delivered.

Organise opportunities for corporate contacts to engage with the charitys work first-hand, including face to face meetings and events.

Take responsibility for researching and developing strategies to enhance existing portfolio of small to medium commercial partnerships.

The Candidate

Previous experience in an account management role developing, securing and retaining corporate and commercial partnerships and new business through effective and confident relationship building in a similar fundraising or sales role.

Demonstrable knowledge of the principles of charity/corporate partnerships, both account management and new business.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Finance & Operations Assistant, Community Impact Bucks

Full Time 35 hours per week - £22,950 to £25,000 per annum (DOE)

Hybrid working pattern – mainly from home but must be available to go into our office (Weston Turville, Aylesbury) when required

Could you carry out the financial and administrative tasks that keep this busy charity running?

If you are highly organised, with an eye for detail and great Excel skills, then this could be the role for you.

About us

At Community Impact Bucks, we are passionate about helping people to get involved and make a difference in their communities.

· We support hundreds of communities and causes across Buckinghamshire by helping charities and voluntary groups to be the best they can be – perhaps by helping them find funding, run their organisation or find volunteers.

· By helping local residents to find volunteering roles, we support people who want to give back to their communities while at the same time help local charities to find the volunteers they may need to support vital services.

· And through our community services, we help to build strong, resilient communities and directly help people – the elderly, vulnerable and socially isolated – where we see an unmet need.

About you

Skilled in use of IT software, in particular Excel and QuickBooks or Sage, you get satisfaction from seeing everything running smoothly, have an eye for detail, and are happy to work on your own initiative as part of a remote team.

Able to manage your own time, you will have a flexible approach and be keen to test new ways of working to improve business processes.

Key responsibilities

Key tasks include:

· Bookkeeping and day-to-day management of invoices and payments

· Premises management: resolving day-to-day issues, First Aider, Fire Officer

· Co-ordinating team and Board meetings including invitations, agenda and papers

· Responsible for HR administration and record-keeping, including preparing paperwork and co-ordinating recruitment, induction and leaver processes

· Act as an IT Superuser, becoming expert in IT systems and supporting colleagues to use them effectively

Key requirements

· Experience of bookkeeping, preferably using bookkeeping software such as QuickBooks.

· Excellent attention to detail and high levels of accuracy.

· Excellent telephone manner and confident in a public facing role.

· Able to establish systems, record information and maintain records systematically.

· Confident user of IT software, including Microsoft Office Excel, Word, and Outlook and Adobe Acrobat.

· Confident working with numbers, data and spreadsheets.

· Able to work on own initiative and to tight deadlines.

Diversity & Inclusion

Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities.  

How to apply

For more information please visit our website to download the Job Description and application form.

Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 5 pm on 27th September.

Applications will be reviewed as they are received so an early application is advised

Interviews will take place in person, at our office based in Weston Turville, Aylesbury (HP22 5XQ)

Benefits

We offer a number of benefits to team members including:

• 25 days annual leave per year plus bank holidays (pro rata)
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) as well as discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

JOB PURPOSE

The Children and Young People’s Mentor will work within the CYP team to deliver services relating to children and young people affected by Domestic violence and Abuse.

They will hold a caseload for direct 1-1 work with young people/ girls and deliver a programme of groups in schools to adolescent girls. Responsibilities will include recording of data, reporting and completing evaluations.

They will be expected to promote the work of the Rising Sun and take a share of responsibility in delivering or assisting with promotional work within the organisation.

MAIN DUTIES AND RESPONSIBILITIES

Service delivery

• Work 1-1 with young people (aged 11 to 15 years) affected by Domestic violence and Abuse
• Build positive working relationships with local schools to deliver this programme
• Hold own caseload and respond in a way that understands the needs of the young people the Rising Sun supports
• Work in a mentoring capacity with children and adolescents with a specific focus on domestic abuse and its impact
• Recognise the impact of domestic abuse on young people and families; showing empathy and understanding in working with these families and developing the capacity to adopt a trauma informed approach to the work
• Support and facilitate groups in schools and in the community focusing on healthy relationships, spotting red flags etc
• Work flexibly with young people and meet with them in a variety of settings such as schools, colleges and community centres, depending on their needs
• Work creatively and flexibly to help support a vulnerable and at times challenging client group.
• Build relationships with partner agencies such as social care, early help, schools, police and health services
• Attend meetings on behalf of the Rising Sun where necessary, promote multi-agency working and build positive working relationships with external agencies at all times
• Work as part of a team, supporting colleagues and building positive working-relationships with team members
• Availability to work some evenings and weekends as required
• The ability to manage time well and prioritise tasks depending on day-to-day events

General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners
• A good knowledge and understanding of using IT programmes such as Word and Excel
• Complete administrative tasks as required and ensure that paperwork and evaluations are kept up to date
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy
• Be proactive and solution focussed while paying attention to detail
• Participate in supervision, training and meetings as required
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

Knowledge and Qualifications

• A relevant qualification in working with children and young people (Desirable)
• A thorough understanding of violence against women and girls with a particular focus on domestic abuse (coercive control, sexual violence, so-called ‘honour- based violence’, forced marriage and FGM)
• Experience of working with young girls and adolescent females with focus around understanding emotions, shame and gender identity (Desirable)
• Excellent understanding of the impact of domestic violence on children and young people, families and communities
• Thorough knowledge of safeguarding practice, procedures and legislation
• Good understanding of the operation of the agencies working together to support survivors such as social services, police, MARAC etc (Desirable)

Experience

• Relevant experience of working 1 to 1 with young people
• Experience of facilitating groups with young people (Desirable)
• Experience of advocating for the rights of survivors to access safety and freedom alongside partner agencies to facilitate this
• Experience of assessing needs, safety and support planning, considering accessibility needs
• Proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services (Desirable)

Skills

• Excellent listening and communication skills with a wide range of people of all ages and backgrounds
• The ability to work well within a team and responsibly on own initiative and of maintaining confidentiality
• A flexible, proactive approach and a good ability to prioritise work
• Good project and time management skills and the ability to work effectively under pressure and to deadlines
• Good data collection, monitoring and IT skills, including word processing and using databases and spreadsheets

General

• Work co-operatively with colleagues, statutory and non-statutory agencies
• Clear boundaries and a willingness to accept line management and make effective use of supervision
• A good understanding of the importance of confidentiality, safe practice and health and safety procedures
• A good understanding of cultural issues, anti-discriminatory practice and equal Opportunities
• A firm commitment to women, children’s and young people’s rights and to work within Rising Sun framework and its core values
• Willingness to carry out the policies and procedures of the Rising Sun and to work to agreed guidelines and codes of conduct

About Citizens Advice Elmbridge West

We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.

We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.

The role

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,

You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

What we give our staff

• Fantastic opportunities to develop a career in the voluntary sector
• Excellent training opportunities
• An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
• A pension scheme with an employer contribution of 6%

Team: Corporate Services Team

Report to: Service Manager / Operations Manager

Purpose: Coordinate the provision of projects and services delivered by Umbrella Cymru across Wales.

Location: Office – Caerphilly, CF82 7FQ

Hours: 37.5 hours per week. Some weekend and evening work required. Flexible working arrangements available. Job-share considered. Fixed-term contract to 31 March 2025 with possibility of extension (pending annual funding approval).

Salary: £23,500 - 25,437 per annum

Who are we?

Umbrella Cymru provides a range of services in relation to gender and sexual diversity, equality, and inclusion. We take great care and pride in the services we offer, and we aim to demonstrate this by giving people the best information and support we can.

We keep flexibility at the heart of everything we do and aim to provide support to people where they want it, how they want it and when they want it. As such, all staff and volunteers are required to provide flexible support and undertake a range of tasks.

As a service, we maintain a focus on achievable outcomes, supporting people as experts in their lives to reach their goals. Our practice follows a social model with a focus on rights, autonomy, and empowerment.

Umbrella Cymru has been awarded the contract to deliver support to anyone referred to the Welsh Gender Service and therefore work in partnership with Cardiff and Vale University Health Board to provide a full bio-psycho-social support service to trans and non-binary people in Wales.

We have also been commissioned by the Police and Crime Commissioner for Gwent to deliver a support service to any children and young people affected by any crime or antisocial behaviour in the Gwent area.

Who are you?

We are looking for a passionate, highly driven, and very organised person to join a fast-paced working environment. You will be self-motivating, positive and committed to delivering excellence. You will embody the visions, and values of Umbrella Cymru.

You will be someone who can digest complex information and critically evaluate a range of options to determine the best course of action, ensuring you can plan, arrange and organise work effectively in a very busy setting. You will have a keen eye for detail and be able to identify patters and themes.

You will be professionally curious and have a sound ability to problem solve.

You’ll be able to use IT equipment and systems and be able to learn to use new systems and technology quickly.

You will be confident, enthusiastic, energetic, assertive and organised. You’ll reflect on your practice and performance and take charge of your own personal and professional development.

You will value improvements, welcome change, and relish the opportunities development brings. You’ll bring ideas and solutions to discussions, suggesting improvements in creative and innovative ways.

What will you get?

• We offer a challenging and supportive environment where you will develop and learn at pace. We keep wellbeing, support, and development at the heart of everything we do, and this begins with staff and volunteers.
• We are a friendly team who love to help each other. We like to hold teambuilding days and events to strengthen our relationships, knowledge, skills, and spirit.
• Working with us will no doubt give you a strong sense of purpose and pride.
• You will receive regular supervision from your manager, as well as plenty of opportunities to be involved in group supervisions, discussions, and debates.
• We hold regular CPD events and we’re always keen to offer further learning and development opportunities.
• We offer flexible working wherever possible with an ability to work from our offices and from home.
• You will get 22 days paid annual leave plus bank holidays.
• Umbrella Cymru will also contribute to a workplace pension scheme. You can also contribute to this if you wish.

Key tasks / responsibilities

Umbrella Cymru provides a range of services including:

• Triage and Assessment
• Information and Signposting
• Advice and guidance
• Advocacy
• Practical Support
• Listening and Befriending
• Emotional Support
• Professional and Corporate Support
• Education input sessions
• Awareness raising and events

The post holder will:

• Coordinate the provision of services available to clients and professionals
• Act as point of contact for team members, clients and professionals.
• Coordinate, arrange and attend events to publicise Umbrella Cymru.
• Provide administrative support for local and national projects.
• Maintain accurate, up-to-date, and confidential records of all work undertaken.
• Manage multiple inboxes and correspondence (including responding to written communication and answering phones).
• Produce statical reports from service data.
• Coordinate Volunteer networks.
• Research and provide accurate information as required to colleagues, clients, and professionals.
• Liaise with other service providers to maintain directory of services.
• Record and produce minutes of meetings.
• Provide administrative and secretarial support for projects and corporate services.
• Undertaking other tasks as necessary.

Role specific criteria

Evidence of meeting the specific requirements of the role will be assessed from your application form and interview.

Essential

• Excellent communication skills with the ability to quickly establish rapport and positive relationships.
• Excellent time management and organisational skills, with an ability to prioritise effectively in a busy environment and manage competing priorities.
• Ability to adapt and embrace change, taking a positive and proactive approach to development and improvements, including personal and professional development.
• Excellent computer / ICT skills, with an ability to quickly learn new systems and adapt to new technology.
• Ability to understand and accurately record comprehensive information.
• Effective ability to work on own initiative as well as part of a team
• Must hold a valid UK driving license and have access to a vehicle.

Desirable

• Experience and knowledge of gender and sexual / transition processes.
• Knowledge of criminal justice processes.
• Project management qualifications.
• Experience of providing administrative support
• Ability to read, write and speak Welsh.

Application deadline:

Applications must be received by 23:59 on Sunday 29 September 2024

Interviews will be held on Thursday 26 and Friday 27 September 2024.

To read the full details of the role and submit your application, you must visit the site by clicking the "Apply Now" button.

Venn Group is partnered with an excellent UK-based Charity to recruit for an Internal Communications Executive. This role is a 6 months fixed term contract, providing essential support the Communications team in implementing lively and engaging internal communications strategies.

Key duties:

• Oversee and implement internal communication strategies for employees, volunteers, members, trustees, and other key stakeholders
• Manage news flow and scheduling, collaborating with the People Team and serving as the main contact for internal communications
• Maintain and provide guidance on factsheets and toolkits to support staff in delivering internal news
• Create, edit, and distribute content across internal communication channels, including the intranet and email newsletters, ensuring consistency across all platforms and departments
• Facilitate two-way communication between staff and the Senior Leadership Team, and advise the SLT on organisational developments
• Coordinate with consultants and departments to manage internal communication responses to crises that may affect the charity's reputation
• Oversee the production of internal communication materials by managing external suppliers
• Track, analyse, and report on the performance of internal communications efforts
• Adhere to organisational policies on Health and Safety, Safeguarding, and Risk Management, participate in training, and undertake additional tasks as requested by the line manager

Ideal candidate profile:

• Experience in a Communications role within the Charity or Not-For-Profit sector
• Proficient in Office 365 with strong communication planning, monitoring, and reporting skills
• Skilled in constructing and analysing surveys, with excellent communication abilities across various mediums
• Proven experience in coordinating internal communications, with strong people skills and the ability to integrate quickly with new teams
• Upholds confidentiality, commitment, and diplomacy, inspiring positive attitudes toward change

Agency reference number: J83605

Duration: 6 months fixed term contract

Salary: £30,300 per annum

Working hours: 35 hours per week

Working pattern: Home-based with occasional travel to the London office

Start: ASAP

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.