Network Operations Manager Jobs in Newcastle

We’re looking for a highly-skilled techy, people-person. Someone who loves to build, develop and problem solve with tech tools, while taking greatest satisfaction from seeing others succeed because of the help, support and encouragement you’ve given them.

You have strong confidence with CRM, data interpretation, manipulation and automation tools, alongside experience as a trainer or teacher. Combined with creativity and excitement for improving existing systems and building new ideas from the ground up.

Our current business and data systems have evolved as the community has grown over the last 5 years. Now we’re in a really strong position to do more, and do it better. To harness the power of our diverse community data so that we can know, serve and delight our members. Supporting them to learn more and meet others in the same role so that they can have maximum impact in their own schools for their own students.

Starting as 2 days per week Oct 2024 - Apr 2025, our desire is that the success and vision of the person appointed to this new role will make it possible to transition to a longer-term contract for increased # days . That is to say, the opportunity is there, it is for you to run with.

About We Are In Beta.

We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.

We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.

Our job is to find them and share them widely, so nobody has to figure it out on their own.

Imagine a day when you can find someone - or something  - that can help solve any problem you’re facing, whenever you need it.

A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.

Join us to help us build that future for our schools.

We - schools - Are In Beta - always learning.
 

What do we do?

To work towards that future:

1. We research great practice so our members can discover it and be inspired by it.

2. We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).

3. We build communities of practice so colleagues can meet and grow together

Some stats we’re really proud of:

In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.

• 3,400 - MATs and schools we are connected to

• 2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than… 

• 3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community

• 3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.

• £1,500 - the amount we save a school each time they access the research they ask us to do for them.

• 870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.

• £25 million - the amount it would have cost schools had they funded those research hours themselves 

• 1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.

• 8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET. 

We are just getting started. Join us to write the next chapter

What's the role?

As Head of Business and Data systems you will lead every aspect of our data and information management across a portfolio of platforms. 

Working to ensure they speak to each other in smart and powerful ways, all offering team members and company the most up-to-date and high quality insight into the needs, priorities and challenges of members of the We Are In Beta community.

How you’ll be driving our mission forward (your responsibilities)

A. 40% making our current business and data systems work really well

• Lead data management and consistency across all systems, including 

  • Automated and manual flows needed for business activities and reporting

  • Run and refine processes for data health of contact and company records

  • Review and consolidate CRM properties, processes and protocols

• Refine and add new automations to capture most useful data instantly and robustly

• Regular cycle of updates of DfE data on schools and trust performance and demographics

B. 40% develop, improve and build out current systems to be more powerful, robust and sharp

• Develop our new newsletter platform - combining all channels into one place

  • Manage migration of current audiences

  • Design process for adding and removing subscribers, with data flow between CRM and newsletter

  • Unlock power of analytics on who is opening, reading and sharing our messages the most vs the least

• Augment sales process with increased automation

  • Identify and implement opportunities to streamline current processes

  • Automate routine steps where possible, maximsing face-to-face input for greatest return

• Iterate Airtable architecture to streamline data tools and increase robustness

  • Review of all DfE data held, processed and linked tables

  • Review back-up processes

• Research and deployment of wide-ranging new platforms/software that can supercharge how we work, maximising impact for our members and customers.

  • Explore options for eg data visualisation platforms for self-service access for members, member match-making, content hosting and discovery….plus many more.

C. 20% support the team to improve quality, efficiency and impact of how they use data and systems to succeed in their roles

• Provide training, support, and guidance to help the team achieve their data and CRM goals in the most effective ways possible.
• Understand the team's and individuals' working practices and pain points, offering improvements or hacks for using current systems, or recommending new systems that can help them achieve even greater success.
• Create email lists, campaigns, sequences, and workflows in collaboration with the team - whether handling the more complex tasks as commissioned work or acting as a guide, trainer, or enabler for straightforward ones.
• Build or update existing Airtable bases to consolidate member and school data for dedicated projects or programmes.
• Explore any and all methods to help the team leverage data to better understand, serve, and delight our members.

The platforms we use now

• Hubspot - for CRM, marketing, sales and subscription management

• Airtable - for data visualisation and manipulation, programme management and content libraries

• Mighty Networks - to host our online community

• Zapier - to automate connections between services and systems

• Substack - 2 weekly newsletters (with third starting this Autumn)

• Mail Chimp - 1 weekly newsletter

• Social Media - principally LinkedIn and Twitter

• G-suite - for email hosting, and all internal and external documentation

• Slack - for internal collaboration and messaging

• Xero - for accounting and invoicing

• Stripe and GoCardless - for payments

We also use a small number of scripts in Python to allow us to do more quickly and better. Principally focused on large data-set consolidation / pivots and file scraping.

Who are you?

• You are techy to a strong level of competence but, most importantly, driven to identify, interrogate and fix issues, learning more as you go.

• You are a creative, pragmatic and diligent problem solver. Not always seeking the fanciest solution, instead finding the one that works well and the wider team can use.

• In this, you are a big picture thinker on what and how your actions iterate and build towards a ‘perfect’ future system, maximising how We Are In Beta can have the greatest impact for school leaders and teachers we serve (our members and customers).

• You are a strong trainer and communicator who loves to help and support others to succeed for themselves.

• You understand enough, and be keen to learn more, on features and quirks of education datasets for school demographics and performance.

• You leave your ego at the door, instead taking a straight-forward approach to ask great questions, say when you don't know and be upfront when you change your mind.

• You are a self-starter with great personal organisation who plans, tracks and delivers on objectives across several workflows on time, every time.

• You bring entrepreneurial flair to see the opportunity of building this role into a long-term member of the team by unlocking the power and potential of how our systems can best serve us and our members.

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Proven experience across CRM, databases, community/content platforms, newsletter distribution, integration and automation tools. This could be from previous roles such as data analytics, community building, digital marketing or business transformation.

• Comfortable with principles of coding in Python but no need to be a pro.

• Strong understanding of data management and GDPR requirements.

• Led digital transformation/change projects, with a strong approach to project management and stakeholder engagement.

• Designed and delivered training, and/or produced clear and concise written user guides, taking time to understand the needs and starting points of the team.

• Experience with management, analysis and visualisation of large-scale data sets - ideally in educational outcomes/performance.

• Experience of the realities of working for an early-stage organisation without a big team or huge budget. We are especially interested in those who have grown a tech team/function from the ground up.

Our expectation is that you have worked within the school education sector in England, though we are open to applicants who have not if you can show you have a good base of knowledge of the needs of school teachers and leaders.

What are the benefits?

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction. With scope to grow this role in your own image to be your dream job at the end of the initial period.

• Fully remote, flexible working culture/flexible working hours.

• Pro rata £35,000-£38,000 dependent on experience

• Project-based and/or freelance contract based on performance milestones available for the right candidate

• This role is 2 days per week October 2024 - April 2025, with scope for it to grow into a long-term contract for more days per week.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Location:

We are a fully remote team in the UK and Italy. We check-in daily online. We meet regularly face to face in London. 

Timeline

• Applications open: Monday 2nd September 2024

• Deadline for applications: midnight Sunday 22nd September

• First round interviews: starting from 23rd September, finishing by 4th October

• Second round interviews: starting from 30th September, finishing by 4th October

• Notification of decision /appointment: week beginning 7th October

• Start date: as soon as possible after 14th October.

We expect this to be a popular role.

We will be inviting people to interview on a rolling basis.

We advise submitting an application early.

How do you apply?

  To apply for the role please

1. register your interest via our website no later than midday on Thursday 5th September AND/OR
2. complete the application form that we'll send you by Sunday 22nd September

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   • why you want to apply

   • how your values, knowledge, skills and experience make you the best person for the role.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, DM Frances Ling on LinkedIn.

Home based within North or East Scotland - travel required within with area and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

We are recruiting a South Locality Lead Coordinator (28 hours per week) to join a supportive team who are committed to making life better for Manchester’s unpaid carers.

This post is an ideal opportunity for someone with project management experience, who is passionate about support for carers and enjoys working as part of a team.

Carers Manchester South (CMS) brings together three organisations: Manchester Carers Forum, Lifted and Together Dementia Support. The work of the team is focussed specifically on South Manchester. The Team works closely as part of Carers Manchester to raise awareness and identification of carers, and to identify what support is needed for carers that isn’t already there. Forming one team made up of partner organisations allows members of the team to each bring their own skills, experience, knowledge and passion to work together to put the quality of life of carers at the heart of what they do. The postholder would be directly employed by Manchester Carers Forum and would lead this team.

We are looking for someone with a good understanding of the needs of unpaid carers, who has experience both leading a team and a piece of work in partnership with others to achieve agreed outcomes.

This role is focussed on the South of Manchester and will involve some travel in the area. Your office/admin base would be your home address.

We offer training opportunities, flexible working and a generous leave entitlement. 

The deadline for applications is Monday 16th September 10am. However, we may close applications before this deadline if we receive a large volume of applications. Interviews are currently scheduled to take place on Thursday 26th September in central or south Manchester. We will contact successful applicants by email.

We are unable to accept CVs.

We welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. Appointment will be made on merit alone.

If you are disabled we will support you throughout the recruitment process with reasonable adjustments required.

Thank you for considering Manchester Carers Forum!

Grants Manager

We are looking for an experienced grants manager in this part-time, flexible role working on a remote basis.

Position: Grants Manager

Location: Remote

Hours: Part-time, 21 hours per week/flexible working available

Salary: £44,182 - £46,872 (pro rata) dependent on experience

Contract: Permanent

Closing Date: Wednesday 11th September. We are shortlisting on a rolling basis and they role may close sooner than advertised

Interview Date: 16th and 17th  September.

The Role

We are looking for an experienced grants manager to work closely with the Head of Grants and Assessment to develop and support grant management, including developing new systems, to ensure that processes are compliant, auditable, efficient, and timely.

You will also be developing and embedding grant policies and processes, writing grant procedures, documentation, overseeing payments, and reporting to Board and other teams.

About You

You’ll bring a good understanding of social enterprise finances, together with an ability to assess social enterprises, including understanding and assessing business models. Ideally you’ll have experience of bidding for and managing grants for a charity or social enterprise, or of starting up and running a social enterprise.

About the Organisation

Helping 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems, the charity run courses that equip people to start, scale and strengthen organisations that make a positive difference. This is not a traditional school, learning is inspiring, action-based and accessible, supporting people in other ways too, such as funding and mentoring.

Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas, you’ll enjoy working here.

Benefits include:

• 25 days’ annual leave (pro-rata) + UK bank holidays
• 5% employer contribution to your pension
• Learning & development opportunities
• All staff have access to Wisdom, an employee wellbeing app
• Opportunities to train in First Aid and Mental Health First Aid
• Wellbeing initiatives hosted by our Wellbeing Committee
• Free eyecare vouchers
• Regular online socials & weekly catch-ups
• Team away days twice a year
• Flexible working is welcomed!
• Teams based around the UK (as well as in India)
• Cycle to work scheme
• Annual season ticket loan

If you require any reasonable adjustments during the recruitment processes, including assistance with reading this page, please let us know

The organisation is committed to eliminating discrimination and actively encouraging diversity amongst the workforce by developing a staff team that mirrors the rich diversity found in the student population. The charity will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability. However you identify, we would like to hear from you. In the organisations commitment to continue to diversify its teams, freelance staff and programmes, we are particularly keen to hear from people who identify as:

• being from racialised and minoritised communities*
• and/or LGBTQ+
• and/or disabled, including learning and non-visible disabilities

If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or documents linked to below, please

You may have experience in other areas such as Grant, Grants, Grant Manger, Grants, Manager, Grant Officer, Grants Officer, Policy, Social Enterprise.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Unfortunately, due to our limited capacity we are unable to provide feedback to candidates not shortlisted for interview.

Abortion Support Network is a largely volunteer-run charity that helps people living in European countries with bad abortion laws and provision access safe abortions in clinics abroad. ASN provides practical information, support, funding, travel and accommodation.

We are looking to recruit a new Managing Director to lead the team. ASN began as a group of activists and a mobile phone, and spent its early years running on passion. While remaining true to it’s radical roots, ASN are navigating the realities of building a sustainable organisation which offers the best possible experience for our clients, staff, volunteers and supporters. To do this, we need a strategic thinker who has experience leading a team and works pragmatically to get things done. 

Reporting to the Board of Trustees, you will have complete oversight of ASN, from service delivery to IT system procurement. We don’t expect anyone to be an expert on every part of ASN’s work, but we’re looking for someone with robust relevant experience who is willing to learn from our incredible team. 

Please see the Hiring pack for a detailed list of experience and values that we are looking for in our new Managing Director.

Abortion Support Network is committed to building a workplace that is feminist, anti-racist and inclusive of LGBTQ+ people, disabled people, and those who have experienced other forms of exclusion or marginalisation. We are looking for a Managing Director who can be a part of this work. We are keen to work with candidates to make our recruitment process as accessible and comfortable as possible.

Closing Date: 9th September, 9am

*We are aware that parts of our interviewing period coincide with Rosh Hashanah. If you need an alternative interview date for this reason, please let us know at the point of shortlisting and we will be happy to accommodate.

Hours: Full time, 37.5 hours per week (flexible working available)​

Location:Home-based with occasional travel to Vauxhall, London​

Contract:Permanent​

FoodCycle currently runs 93 projects across the UK providing nutritious meals and social connections for those at risk of food poverty and loneliness. We are seeking a candidate with ambitions to further their grant fundraising experience to join our small but highly successful Fundraising Team.​

You will have experience of securing funding, understand what it takes to write a compelling grant application and appreciate the importance of excellent stewardship. You will work alongside our Senior Trusts and Foundations Manager to secure funding from a portfolio of regional trusts that can support our expanding network of community meal projects.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 8th September 2024.​

Interview process: Shortlisted candidates will need to complete a written task prior to the interview.​

Interviews: planned for week commencing 16th September​.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business -FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship. 

Please ensure you read the full instructions on how to apply

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Volunteer Recruitment Officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Volunteer Recruitment Officer role is critical to the charity's long-term sustainability. It is pivotal in ensuring our branches have the volunteers and guidance they need to support our clients in the future.

This is an internal and external-facing role, focused on recruiting volunteers and developing initiatives to streamline recruitment and welcoming new volunteers into our network of branches.

We seek an experienced volunteering officer with a strong volunteer recruitment and project delivery background. Experience in working with a team going through a change programme involving volunteers is advantageous. You will thrive in a busy environment, have excellent people skills, and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with project delivery and innovation. Building on the strategy already prepared, you will work closely with our Volunteer Administration Officer and Operations Manager to help REMAP support our branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 22 hrs (pattern to be discussed)

Salary: £13,400 - £15,000 (actual salary), dependent on experience

Holiday entitlement: Begins at 25 days per annum (pro-rata), in addition to public holidays.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: Sunday 15th September 2024

Interviews: Interviews for the role will be held on the week commencing 23rd September 2024.

If you would like further information about the role or have any questions, please get in touch with Kelly, Operations Manager.

Strategic Lead

Do you have experience of leadership, governance, relationship building, influencing and work planning?

Do you want to work for an organisation that strives to be a great place to work, where everyone is high performing and where together you can achieve impact that makes a real difference in the prevention and recovery from domestic abuse for vulnerable children and families?

We have an exciting opportunity for a Strategic Lead to join the team in this remote working role offering full or part-time hours.

Position: Strategic Lead (REACH)

Location: Office-based or Remote (meetings in London approximately once a month)

Hours: Full or part-time hours available

Salary: £70,000-£80,000 or £300 - 350 day rate

Contract: Fixed term contract, 6 months – ideally October 2024 to March 2025

Closing Date: Monday 16th September 12pm

Interview Date: Interviews will be held online via MS teams, on Friday 27th September 2024

The Role

In May 2024, the organisation launched REACH (Researching Effective Approaches for Children): A plan to find out what works to prevent domestic abuse and support child victims. 

You will develop a detailed plan to operationalise the REACH Plan, including the structure, governance, funding, partnerships and activities that will lead to finding what works in prevention and recovery from domestic abuse. You will also build key relationships in the sector, in survivor networks, in academia and among research funders and in national government to ensure acceptability and secure support for the plan and its objectives

Working closely with the leadership team, you will progress the existing plan to the point of being ready to launch a successful programme of work in April 2025.

About you

You will have:

· A degree-level education or equivalent experience

· Operational experience: experience of organisational development and leadership

· An excellent understanding of the domestic abuse sector, including practice, policy and research

· A strong understanding of evidence (including experimental evidence), evidence based policy, and the role that evidence plays in service improvement

The Organisation

The organisation strives to be a great place to work, where everyone is high performing and where together it can achieve impact that makes a real difference for vulnerable children and families. Focussing on using and championing high quality evidence, working directly with government and local leaders to provide practical solutions and encourage change.

Benefits include:

· 30 days annual leave, plus one day Birthday Leave

· Dependent Leave of up to five days (of which three are paid) in a 12-month period

· Enhanced parental leave and pay

· Paid compassionate leave

· Paid sick leave

· Hybrid and flexible working

· Life cover

· Employee assistance programme

· 24/7 access to a GP

· Cycle-to-work scheme

· Free eye tests and contributions towards glasses

· Perks through PerkBox

· Pension scheme for new starters: 6% contribution by Foundations and 3% employee contribution.

The organisation values and celebrates diversity and is committed to providing an inclusive environment for all employees. People are at the heart of everything the charity does and it’s vital that the workforce reflects the diversity of the stakeholders and the wider society in the UK. We are actively seeking candidates from diverse backgrounds and communities.

The role offers an excellent salary, learning and development opportunities and a great office location situated in the heart of St James’. The team work in a hybrid and flexible way, as the leadership team recognise the importance of a good work-life balance.

You may have experience in other areas such as Strategic, Strategy, Operations, Strategic Lead, Strategy Lead, Operations Lead, Strategic Manager, Strategy Manager, Operations Manager, Operations and Strategy, Domestic Abuse, Abuse.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Associate Director

We are looking to recruit talented people to a number of new roles. The Associate Director – East of England will lead the Stroke Association’s work in East of England to significantly increase their reach and impact, making a positive difference to the lives of people affected by stroke.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Position: S11194 Associate Director – East of England

Location: Home-based, East of England. Extensive travel will be required as part of this role (including team meetings in the East of England and other work related meetings)

Hours: Part-time, 21 hours per week (but applications from those seeking 14 to 21 hours per week will be considered.

Salary: circa £36,637 per annum for 21 hours per week, pro rata for less hours. Inner London weighting £2,370 per annum, pro rata for less hours or outer London weighting £1,260 per annum, pro rata for less hours may be applied in accordance to where you live

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 16 September 2024

Interview Date: To be confirmed.

Interviews will be held via Teams. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Executive Director of Locality Impact our Locality Impact Directorate is responsible for the effective delivery of high quality commissioned and non-commissioned support to stroke survivors and carers. We provide a range of support for people from the early days after stroke throughout their recovery and into the longer term, working closely with our network of volunteers, Stroke Association support groups, and independent groups as part of the Stroke Group Network.

You’ll lead a motivated and engaged team of staff and volunteers to:

· Champion and support improvements to NHS stroke services, building effective relationships with key stakeholders and influencing local stroke policy and practice

· Increase the reach and impact of locality delivered services to ensure all new stroke survivors in the East of England receive the support they need to rebuild their lives after stroke

· Engage with the wider stroke community to put stroke on the map and ensure stroke survivors have the support they need, with a focus on addressing health inequalities

About You

You will have:

· Senior-level experience in advocacy/influencing; service delivery or community engagement and development.

· Senior level experience influencing local or national policy change, ideally in health and social care.

· Substantial experience of holding senior-level relationships with partner organisations, ideally in health and social care / the NHS and a strong understanding of systems leadership.

· Substantial experience of leading high performing teams and large distributed teams (paid staff and volunteers) and an inspiring and motivational approach to leadership.

The East of England comprises of the areas within the Integrated Care Boards of: Cambridgeshire and Peterborough, Norfolk and Waveney, Suffolk and North East Essex, Mid and South Essex, Hertfordshire and West Essex, Bedfordshire, Luton and Milton Keynes.

This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Community Engagement, Health Policy, Advocacy, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As a member of the Process and Administration Team (PAT)  at Libraries Connected, you will play a crucial role in ensuring efficient and cohesive administrative support for the organisation. Your primary responsibilities will include supporting new initiatives such as a potential leadership development programme, the development of online learning modules, the creation of a Futures Lab and Data Observatory, and managing tender bids for new commercial contracts. Additionally, you will have broader responsibilities across the organisation, including finance processing, development and maintenance of organisational systems, and the opportunity to engage in a variety of activities beyond your primary role.

Projects and Commercial Administrator will help deliver our portfolio of projects and programmes, the role will specifically include:

• Supporting the development and delivery of our workforce development strategy including:
  • Our EDI strategy for our organisation and library sector
  • A peer mentoring scheme for heads of library service
  • A leadership development programme
  • Development of our online learning modules
• Supporting the development of our new Futures Lab and Data Observatory
• Support new Commercial Contracts from bid stage through mobilisation and into delivery

Libraries Connected has established a Process and Administration Team (PAT) whose role is to ensure that the Libraries Connected staff receive efficient and cohesive administrative support, and that resilience is built into the administrative processes in terms of knowledge sharing, process documentation and consistency. As a member of the Process and Administration team, this role will also have broader responsibilities across the organisation including supporting finance processing, development and maintenance of organisational systems, and the opportunities to work across a range of activities alongside the primary role. 

Main purpose:

• Main activities for the role will include working with the Project and Commercial Managers to:
  • Schedule and organise meetings and events, including venue booking, catering, delegate lists as required
  • To provide technical support for online webinars and meetings
  • Provide secretarial support including managing and circulating meetings papers and taking minutes and updating action logs
  • Support management of project budgets and associated finance systems including raising invoices and reconciliation
  • To support project and contract reporting including collation of relevant data.
  • To efficiently manage and organise documentation and relevant data to provide clear audit trails and support reporting and evaluation of events, awards, and training
  • Manage travel and accommodation bookings
  • Answer queries from members and project partners
  • Conduct research into library sector activity, or how to improve our systems and processes, and write options papers
• To work within the PAT function to manage cross organisational administration, including:
  • Managing the shared mailboxes
  • Finance transaction processing 
  • Organising team meetings 
  • Collaborating to developing systems and processes as required

Key relationships

• Reports to the Project Manager and works with them to provide high-quality project management.
• Works with the Commercial Manager and the wider Commercial Team to help secure and deliver contracts and services
• Works directly with library teams to support the setup and delivery of the contracts
• Works with the finance team and Process and Administration Team (PAT) to ensure financial processes are followed and provide support as needed
• Works with PAT to support organisational processes
• Supports the Libraries Connected Leadership Team

Please see the attached job description for a full description of the role, including person specification. 

Travel within the UK will be required.

Location: Shelter provides flexibility to allow home-based, Shelter Office-based or a combination of the two although regular travel throughout England and Scotland is expected

Contract type: Permanent

Salary: £77,000 per annum + Excellent Benefits

Hours: 37.5hrs per week

Leave: 30 days holiday per annum plus bank holidays

Closing Date: Sunday 8th September at 11:30pm

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Retail team at Shelter plays a vital role in supporting our mission and are based throughout England and Scotland.

With a network of charity shops and online retail channel, we generate income to fund our essential services and campaigns.

Our team is dynamic, passionate, and committed to making a difference in the lives of those affected by homelessness and bad housing.

From our driven shop managers to our incredible volunteers, we work collaboratively to create welcoming spaces where customers can shop with purpose, knowing that every purchase supports our cause.

About You

We are seeking a dynamic and strategic leader to join us as Assistant Director of Retail. In this senior-level position, you will be at the forefront of driving positive change through our retail operations. Your role will be multifaceted, encompassing strategic planning, team leadership, and revenue generation.

As Assistant Director of Retail, you will lead a geographically dispersed team, fostering their personal development and ensuring alignment with our organisational culture and values.

Collaboration is key, as you'll work closely with colleagues across the income generation team and Shelter senior leadership to execute our strategy effectively.

Your role will involve devising innovative solutions for retail, implementing a robust marketing strategy, and ensuring compliance with regulatory standards. You will have the opportunity to shape the future of Shelter's retail operations, from expanding our online presence to identifying new opportunities for revenue growth. With your strong commercial acumen and strategic mindset, you will strategically manage shop operations to drive profitability and support our mission.

How to Apply

Please ensure you read the application pack in full before applying. 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the SIX points in the ‘About You’ section of the job description attached to this advert. Please provide specific examples following the STAR format and ensure you demonstrate how you meet the Shelter behaviours outlined in the job description. Please ensure that the supporting statement is no more than 2 A4 pages in length.

Please note applications without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Please note that Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet to talk and share their personal stories. 

We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.

We're looking for a confident and positive self starter with a high level of emotional intelligence and brilliant communication skills to be our new Project Support and Administrative Officer.

The role will develop and implement Frazzled Cafe communications including managing inboxes and marketing via social media, printed materials, and newsletters. The Project and Support Administrative Officer will provide support to the CEO and Training and Programmes to plan and manage service delivery, support the recruitment, training and queries of volunteers, as well as provide day-to-day administrative support to enable the effective running of the Frazzled Cafe meetings and functions.

Frazzled Cafe runs meetings throughout the day, from early in the morning until late in the evening seven days a week – the Project Support and Administrative Officer will be responsible for scheduling these meetings and supporting our Facilitators when issues arise.

Please note that there may be some evening and weekend work expected when emergency tech or meeting issues arise. 

Main tasks:

Core Programme:

● Manage the delivery of all Frazzled Cafe meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

● Respond to all public enquiries in a helpful and efficient manner

● Managing the Frazzled Cafe meetings schedule by arranging our meetings with volunteers and uploading them onto our booking website

● Design all pre- and post- volunteer meeting polls and ensure these are completed

● Hosting Ruby Wax public meetings with Ruby on Zoom

Volunteer Support:

● Support the Training and Programmes Manager in the recruitment, evaluation and training of volunteers

● Be confident in having constructive and difficult conversations via Zoom, phone and email with our stakeholders and volunteer network

● Ensure all volunteer records and training tracking is maintained and updated, and arranging training meetings

● Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

● Support all volunteers in case of distress, queries, updates, problem solving and escalating queries to the Training and Programmes Manager when required

● Support and minute monthly volunteer meetings

Communications and Marketing:

• Manage and design social media content across Frazzled Cafe’s platforms
• Write copy for a weekly external newsletter and monthly internal bulletin
• Promote Frazzled Cafe via printed materials, social media and partner relationships
• Web management

Data and internal operations:

● Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to CEO, Training and Programmes Manager and Trustees

● Build and maintain relationships with prospective and existing partners

● Support CEO and Development Manager with funding applications and relevant administration tasks

● Maintain office systems and the central filing system

● Assist colleagues whenever necessary.

Shared Responsibilities:

With the CEO and Training and Programmes Manager:

● Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

● Manage continuous improvement projects to support the organisation and your own development 

● Help with the development and implementation of the Frazzled Cafe strategy.

● Play a key role in the design and delivery of volunteer recruitment, training and support.

● Assist in the production of the Annual Report of the charity and other publications and publicity material.

● Represent the organisation at external meetings where appropriate.

Head of Development and Income

We are looking for a highly skilled leader with exceptional capabilities in income generation, writing, budgeting, people management and strategic planning.

This is a full-time, remote working role.

Position: Head of Development/Income Generation

Location: Remote

Hours: 35 hours per week

Salary: £49,727, depending on experience plus 5% pension

Contract: Permanent

Closing Date: Friday 6th September at 9:00am. Shortlisting is taking place on a rolling basis and the role may close sooner than advertised

Interview Date: First interviews will be held on Friday 13th September. Second interviews are expected to be held Wednesday 18th September.

The Role

We are seeking a Head of Development who will drive the development strategy to deliver a broad and expanded income scale, including corporate sector, trusts, foundations, government,  and limited individual donors.

Key responsibilities include:

• Income Generation and Business Development
• Writing and Budgeting
• Leadership

About You

With a proven track record in income generation and business development, you will have exceptional writing skills for bid and proposal development.

You will have strong numerical skills and experience in budget creation and management and excellent relationship-building and networking abilities.

With the ability to work collaboratively with senior leadership and various teams, you will be a strategic thinker with a proactive and solution-oriented mindset and have experience in leading and managing high-performing teams.

About the Organisation

Helping 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems, the charity run courses that equip people to start, scale and strengthen organisations that make a positive difference. This is not a traditional school, learning is inspiring, action-based and accessible, supporting people in other ways too, such as funding and mentoring.

Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas, you’ll enjoy working here.

Benefits include:

• 25 days’ annual leave (pro-rata) + UK bank holidays
• 5% employer contribution to your pension
• Learning & development opportunities
• All staff have access to Wisdom, an employee wellbeing app
• Opportunities to train in First Aid and Mental Health First Aid
• Wellbeing initiatives hosted by our Wellbeing Committee
• Free eyecare vouchers
• Regular online socials & weekly catch-ups
• Team away days twice a year
• Flexible working is welcomed!
• Teams based around the UK (as well as in India)
• Cycle to work scheme
• Annual season ticket loan

If you require any reasonable adjustments during the recruitment processes, including assistance with reading this page, please let us know

The organisation is committed to eliminating discrimination and actively encouraging diversity amongst the workforce by developing a staff team that mirrors the rich diversity found in the student population. The charity will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability. However you identify, we would like to hear from you. In the organisations commitment to continue to diversify its teams, freelance staff and programmes, we are particularly keen to hear from people who identify as:

• being from racialised and minoritised communities
• and/or LGBTQ+
• and/or disabled, including learning and non-visible disabilities

You may have experience in other areas such as Development, Income Generation, Fundraising, Head of Development, Head of Income Generation, Head of Fundraising, Director of Development, Director of Income Generation, Director of Fundraising.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

WECare Worldwide is on the hunt for a dynamic and driven self-starter to join the Fundraising team! 

Founded by veterinary surgeon Janey Lowes, WECare's mission is to bring top-notch veterinary care to less fortunate animals around the world, starting in Sri Lanka. With 75% of the globe’s dog population lacking access to healthcare, we’re here to change that—and we need your help to make it happen!

Role: Fundraising Officer
Reporting to: Head of Fundraising
Key relationships: CEO, Marketing Manager
Location: Remote
Start Date: September 2024
Length of contract: Unlimited

What You'll Be Doing: 
As our Fundraising Officer, you’ll be at the heart of our mission to drive our fundraising efforts and ensure the charity's continued growth and sustainability. Continue reading to find out more.

Key Responsibilities:

Fundraising Strategy Development

• Assist in creating, implementing, and refining a comprehensive fundraising plan.
• Regularly contribute to the development of the organisational fundraising strategy, with a specific focus on individual donors and new fundraising opportunities.
• Stay current with fundraising opportunities and best practices, recommending changes in WECare's funding strategies to ensure continuous improvement and growth.
• Donor Engagement and Relationship Management
• Develop and maintain relationships with individual donors, corporate partners, and potential supporters.
• Support donor stewardship initiatives for all types of supporters, including individuals, corporate, major, and legacy donations, ensuring ongoing engagement, retention, and growth.
• Work with the Head of Fundraising to develop and implement donor journeys that encourage long-term support from individuals and ensure high-quality ongoing communication with potential and existing donors.
• Ensure all individual donations are processed efficiently and supporters are thanked in a timely manner, maintaining a positive relationship that leads to increased donor retention.

Digital Fundraising

• Assist in driving online fundraising initiatives, including managing crowdfunding efforts and coordinating social media appeals.
• Collaborate with the team to ensure the charity's website is updated with the latest fundraising activities and donation options, maintaining a dynamic and engaging online presence.

Trusts and foundations

• Support the Head of Fundraising with research and identification of grant opportunities relevant to WECare.
• Collaborate in preparing and submitting grant applications to trusts and foundations, including checking monitoring data, proofreading reports, and ensuring timely submission.
• Work with the team to implement corporate fundraising policies, ensuring that WECare can respond appropriately to fundraising approaches by companies.

Community Fundraising and Event Planning

• Collaborate with the Head of Fundraising and the team to create and implement a comprehensive Community Fundraising Strategy.
• Plan, organise, and execute a diverse range of fundraising events, including supporter dinners, challenge events like the Great North Run, charity walks, auctions, and community fairs.
• Expand local support networks in both Sri Lanka and the UK.
• Organise occasional engagement events for supporters, further strengthening relationships and encouraging continued financial support.
• Coordinate with volunteers and staff to ensure seamless event execution and the achievement of fundraising targets.
• Manage and steward Challenge event (Great North Run) fundraisers through the WhatsApp group chat, fostering a supportive and motivated network.
• Work closely with the broader team to develop a Volunteer Fundraising Strategy.

Data Management and Reporting

• Maintain accurate records of all fundraising activities, monitor income, and donor information on the charity database.
• Assist in developing and managing the new CRM system, including setting up and integrating a comprehensive database CRM platform and Mailchimp for effective donor communication and management.
• Ensure donor data is meticulously maintained, supporting the use of CRM tools to manage donor relationships effectively, including ensuring compliance with data protection regulations.
• Contribute to the refinement and thorough documentation of new digital processes such as the Sponsor a Dog (SPAD) programme, ensuring clear guidelines and streamlined operations across all initiatives.

Who We’re Looking For:
We’re looking for someone who’s not just passionate about our mission but also brings a can-do attitude and a bit of flair. You should be experienced in fundraising, event planning, and donor management, with a solid understanding of data protection regulations (we like to keep things safe and sound). You’re great with words, can whip up persuasive content in no time, and know your way around a CRM and platforms like Mailchimp.

But more than anything, we’re looking for someone who’s ready to roll up their sleeves, dive into the world of charity work, and make a real difference in the lives of street dogs around the world and the communities that care for them.

Skills and Experience:

• Excellent communication and administration skills.
• Experience in organising fundraising events.
• Experience working at a charity or other non-profit organisation.
• Experience in developing fundraising materials.
• Experience using a donor management database/CRM
• Experience in building strong and effective relationships with existing donors and potential supporters.
• Ability to write persuasive content to encourage support.
• High standard of computer literacy (Microsoft Word, Outlook, Excel, PowerPoint, databases).
• Understanding of fundraising from trusts and foundations.
• Understanding of data protection regulations.
• Competence using e-newsletter platforms (e.g. Mailchimp)

Personal Attributes:

• Passionate about the mission of WECare and committed to making a difference.
• Self-motivated, with a proactive approach to problem-solving.
• Strong interpersonal skills with a commitment to exceptional supporter care

Why Join Us?
You’ll be part of a passionate, dedicated team that knows how to work hard and have fun while doing it. Plus, you’ll be making a direct impact on the well-being of countless animals. What’s not to love?

If you’re ready to bring your fundraising skills to a cause that truly matters, we’d love to hear from you! Apply now and help us change the world—one paw at a time!

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.