Membership Jobs

INTERNAL COMMUNICATIONS SENIOR MANAGER (TRADING)

Salary: £49,000 - £53,000 per annum

Reports to: Head of Internal Communications

Department: Policy, Information and Communications

Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)

Employment type: Permanent

Working hours: 35 hours per week

Closing date: Sunday 1 December 2024, 23:55

Interview dates: w/c 9 December 2024

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.

We have an exciting opportunity for you to join us as an Internal Communications Senior Manager (Trading). We need you to be responsible for developing and delivering a cohesive internal communications strategy that engages Trading's diverse workforce, including staff across the retail chain, online marketplaces, and new commercial ventures, in alignment with CRUK's organisational goals and the Trading growth strategy.

Further to this, you'll ensure that all internal communications are aligned with the department's objectives, enhance staff engagement, and support the successful execution of key initiatives. Working closely with Trading's senior leadership team to influence internal communications priorities, you'll manage internal messaging, and lead efforts to continuously improve the effectiveness of Trading's internal communications.

What will I be doing?

• Leading the development and execution of a strategic internal communications plan that effectively engages Trading's 2,000 staff and 15,000 volunteers

• Acting as a key strategic partner to the central internal communications team, ensuring seamless integration and delivery of charity-wide communications appropriately to Trading staff

• Overseeing the strategic planning, coordination, and approval of all internal communications to Trading, including high-impact weekly newsletters and other critical communications channels

• Collaborating with national and regional PR teams to ensure internal and external communications are aligned and integrated

• Providing active leadership within the Trading Internal Communications team, ensuring the team delivers innovative and best-in-class internal communications

• Overseeing the Trading communication platform, ensuring timely, relevant and impactful updates to Trading staff

• Leading the measurement and evaluation of trading internal communications, setting benchmarks, KPIs and using data-driven insights (including staff surveys) to continually refine communications strategies, drive engagement and improve impact

• Partnering with the Trading leadership team to design and implement trading staff and volunteer recognition programmes

• Acting as the internal communications senior point of contact for business continuity, issue management or reputational risk issues in trading.

What skills are you looking for?

• Extensive experience in leading and delivering high-impact, multi-channel internal communications strategies that align with business objectives. Ideally gained in a large, complex organisation within the commercial or charity retail sectors.

• Proven ability to design communications strategies that drive engagement and support organisational goals

• Demonstrable experience in building relationships, influencing, and managing relationships with a diverse range of senior stakeholders

• Strong ability to influence and advise senior leadership on internal communications strategies and decisions

• Proven ability to instil confidence in decision-making while maintaining positive, productive working relationships. Capable of leading with authority, while fostering a collaborative and inclusive environment.

• A forward-thinking strategic approach, adept at using data, insights, and feedback to inform and refine internal communications strategies

• Outstanding written and verbal communications skills, with the ability to distil complex and sensitive information into clear, compelling messaging for a range of audiences

• Proven ability to motivate and inspire others, creating a positive, collaborative team culture

• Extensive experience in planning, prioritising and managing high-level internal communications projects and strategies with the ability to make informed decisions under pressure

• Proven experience in leading and managing teams, with a focus on setting strategic direction and defining performance expectations

• High proficiency in using a content management system for intranet and digital communications - including Microsoft Sharepoint.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

People Partner

Are you a dynamic and experienced HR Professional with a passion for driving positive change and fostering a culture of belonging and engagement? Do you excel at collaborating and influencing colleagues, providing coaching and guidance to deliver impactful solutions?

If you answered "yes" to any of these questions, we want to hear from you! Join us at Mencap as our People Partner and you will be the driving force behind our organisational transformation.

We have an exciting new opportunity for a People Partner to join our team on a full-time, permanent basis.  We are flexible with regards to the location of this role, but you may need to travel to various locations across England, Wales, and Scotland as and when needed.

What you will be doing:

• Partner with respective Directorates and build strong, trusted relationships with managers to help improve people experience and to embed the Mencap culture

• Be the first point of contact in their Directorate for support, advice and challenge on people management, including Belonging, engagement and change

• Empower managers by signposting to relevant sources of information or teams

• Work with teams to understand any people management knowledge gaps and offer coaching and guidance as needed to deliver solutions and impact

• Advise and deliver People initiatives across the full range of the people experience, with support from the Strategic People Leads and other members of the People Leadership team. People initiatives will cover; organisational wide workforce planning (including volunteering), talent management, succession planning and the delivery of Belonging, Equity, Diversity and Inclusion.

• Develop and maintain strong relationships across the People Directorate

• Be aligned with key people projects; rolling out activity in respective Directorates and providing feedback throughout development to ensure projects land with impact

• Use data and insight to drive improvements in people performance and experience

• Have an excellent understanding of people policy for colleagues and volunteers; applying this knowledge to advice

It is not essential to have previous experience within the Charity or Social Care sector. We are open to consider any background, but you must have experience of working in a People operational and/or advisory role.  We will consider a broad range of People disciplines.

You must also have:

• Proven track record of building strong relationships and being successful in influencing stakeholders

• Excellent problem-solving skills

• Strong organisational skills; with the ability to manage competing, and at times complex demands

• Data literate, with ability to interpret and share reports and KPIs

• Evidence of ensuring improving our people experience is at the heart of everything you do

If this position sounds like you, then please apply now!

*Please note* The application closing date for the role will be on Sunday 8th December. As we are recruiting to a number of vacancies, we will be holding interviews on MS TEAMS on 2nd, 3rd, 6th, 9th and 12th December, which means we will begin to invite candidates in before the closing date. Please do submit your application as and when you are ready. Second stage interviews will follow soon after and we would like to make offers prior to the Christmas break.

Benefits

In addition to knowing that your work positively impacts people's lives, you will receive fair pay and enjoy a comprehensive range of rewards and benefits as one of our employees. (T&Cs apply based on contract).

• Holiday Entitlement: 32 days of holiday (including bank holidays), increasing to 35 days with long service, plus the option to purchase up to 10 additional days through our Holiday Plus scheme.

• Sick Pay: Service-related sick pay available after completing a 6-month probation period.

• Pension Plan: Eligibility to join the Mencap Pension Plan, with Mencap matching contributions up to 5% on a salary sacrifice basis, providing National Insurance savings. If you don't join the Plan initially, you will be auto-enrolled after three months.

• Additional Benefits: Membership in the Mencap Pension Plan includes up to 3 times salary death in service life cover and Income Protection of 50% salary, activated after 26 weeks of long-term sickness.

• Loans: Access to loans for debt consolidation, bikes, computers, and phones after 6 months of service, as well as interest-free season ticket loans.

• Discounts and Cashback: Discounts and cashback ranging from 3% to 30% at high street shops, including major supermarkets, cinemas, gyms, leisure/theme parks, holidays, and more through Mencap Extras.

• Health Cash Plan: Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy, etc.

• Employee Assistance Program: Free access to a 24/7 employee assistance for advice and support.

• Recognition and Awards: Quarterly award scheme and recognition every 5 years through our You Rock program.

• Training and Development: Access to fantastic leadership training and further development opportunities.

About Mencap

At Mencap we work in partnership with people with a learning disability and their families to ensure that people with a learning disability get to live the life they want to.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. 

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Job Title: Hartlepool Paid Peer Supporter 

Salary: £20,820.80 (FTE) 

Working Hours: 15-25  hours Per weeks 

Contract: Fixed Term Contract until 31st March 2025

Location: Hartlepool Borough and University Hospital of North Tees 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

About us at the NCT 

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health. 

Our Hartlepool Infant Feeding and Perinatal Mental Health Peer Support projects are commissioned by Hartlepool Council, to offer infant feeding support across the region in both community and hospital settings and perinatal mental health peer support for families throughout the Hartlepool community. The support is delivered by staff and volunteer peer supporters.

We are seeking a capable Peer Supporter who will support parents at University Hospital of North Tees and at various community settings in Hartlepool. This role will mainly be based out in the community (expenses will be reimbursed). 

About the Role 

You will be responsible for offering peer support for parents within University Hospital of North Tees 

and the community across Hartlepool. Some of the key responsibilities of the role include: 

• Providing breastfeeding support to families on the wards at University Hospital of North Tees 

 and perinatal mental health and infant feeding peer support in community settings across Hartlepool. 

• Support in delivering inductions for volunteer peer supporters.  

• To report any concerns or additional support needs of women to the NCT management team.   

• To attend regular supervision/support sessions.  

• Having a good working knowledge and understanding of the local demographics in the Hartlepool area and ensuring all support is accessible and inclusive.

• Ensure that data collection and feedback is collected in a timely manner in an inclusive way. 

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. You must be able to confidently prioritise your own work, be highly organised and able to work independently. 

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail. 
 
It is essential for this post that you undertake the training to become an NCT Peer Supporter.

About you 

• Are you willing to undertake our Peer Supporter training?

• Can you work at pace and juggle a number of different priorities? 

• Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing? 

• Do you want to join an amazing Charity that supports parents across the UK? 

• Would you like to be part of an amazing team of passionate staff? 

If so, please read the job description attached
 
What we offer 

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 05/12/2024 
 
Interviews: Week beginning 09/12/2024  

Interview format: The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance. 

Interserve GBI is part of the International Fellowship of Interserve, a global community of Christians called to serve the peoples of Asia and the Arab World and to make Jesus known.

This strategic role offers an opportunity to develop and grow Interserve’s engagement with new and existing supporters, whilst contributing to our value of wholistic cross-cultural ministry. 

We are seeking a relational, engaging, creative individual, with a proven track record in an external communications or campaigns role to lead our small Engagement Team. 

In this role you would be responsible for: 

• Development, management and implementation of the Communications Strategy for Interserve GBI and its publications;
• Ensuring that communications and information-flow across the organisation are effective and co-ordinated;
• Oversight of the work of the Engagement Team in linking with churches and individuals; 
• Management of Interserve’s fundraising approach, donor relations and activities;
• Building an effective online and social media presence that supports the objectives of engagement, including appropriately targeted media traffic that best serves Interserve’s different audiences.

If you are someone who has the ability to lead a team to implement new ideas and initiatives creatively, with strong fundraising/donor relations skills and to build collaborative relationships across our organisation; then you may be just the person we are looking for.

In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing, learning and development and flexible working arrangements. 

This is a full time role, which comes with a salary of £47,613,45 and a contributory pension scheme. 

PREVIOUS APPLICANTS NEED NOT APPLY

The role can be worked from our National Office in Birmingham and some remotely from home. There is a minimum of one day per week in the office, more during the first 3 months. 

If you would like to apply, please send your CV with a covering letter and completed application and monitoring form.

Further information including the job description, person specification and application form can be found on our website. 

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all employees. 

This role has an occupational requirement for the candidate to be a practicing Christian. 

Closing date for applications: Sunday 8th December.  Successful applicants will be interviewed on 12th/13th December at our National Office in Birmingham.

Academy of Medical Sciences
Finance Manager
Salary: £52,996 - £58,885
Permanent, flexible working
Hybrid working, 1 day a week in office
Office based at Portland Place
Closest Stations Regent’s Park and Great Portland Street 

The Academy of Medical Science are the independent, expert voice of biomedical and health research in the UK. The Academy’s vision is good health for all supported by the best research and evidence. Their mission is to help create an open and progressive research sector to improve the health of people everywhere. They do this by supporting researchers with innovative funding and career development opportunities; helping create a more sustainable environment for delivering outstanding research, and helping researchers to work with academia, the public, policy makers and industry to make the greatest difference to health

The Finance Manager is a high impact role, based in the Academy’s Finance Team, and will be responsible in advising across the organization. The Finance Manager is responsible for ensuring reliable financial reports, regulatory compliance, and analysis of financial reports. The role provides support to the Head of Finance by ensuring that key financial controls are in place and managed effectively, ensuring financial procedures are kept up to date and communicated to staff, and income is maximized by robust credit control and cash management.

Key areas of responsibility:

• Oversee the processing of income and expenditure incurred by AMS group and ensure these accurately accounted for in the financial accounts and timely closure for month-end and year-end
• Lead on the process of accurate and reliable financial accounts
• Facilitate timely management and statutory reporting, and ensure compliance with statutory and regulatory requirements
• Maintain accurate and up-to-date balance sheet for AMS group, ensure monthly reconciliations are performed
• Ensure reconciliation of CRM (Salesforce) and booking system (Rendezvous) to finance system (Iplicit)
• Lead the cash management of AMS group, to ensure sufficient cash flow to meet operational requirements
• Process monthly payroll journals and resolve associated queries, ensuring that the Academy’s payroll expenditure reporting is timely and accurate and related balance sheet accounts are reconciled, including pension submission
• Liaise with fellowship and fundraising team and lead the preparation, reconciliation and submission of accurate and timely gift aid claims, ensuring compliance with regulatory requirements
• Ensure VAT is properly accounted for in line with regulations, and lead on the preparation, reconciliation, and submission of quarterly VAT returns for the AMS group to HMRC
• Line management of the Financial Accountant and 3 Finance Officers

Who are we looking for?

• A formally qualified Accountant 
• Relevant experience in financial management, forecasting, technical accounting and charity VAT. 
• An excellent communicator who is able to influence at all levels within the organisation.
• Ability to work on own initiative, assess priorities and be proactive.

The Academy of Medical Sciences are fully open to sector experience. As such we welcome candidates from industry, charity or practice backgrounds.

The Academy of Medical Sciences are happy to partner with Allen Lane and Iain Slinn in the recruitment for this role. For a further discussion, please reach out to Iain.

Timetable:
Closing deadline:           Monday 2nd December
         

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
 

Do you want to inspire the next generation of STEM leaders? Are you passionate about inspiring young people to pursue STEM careers? Do you have a knack for building relationships and ensuring programmes are delivered effectively? If so, we have an exciting opportunity for you!
 

At EngineeringUK, we're on a mission to inspire young people to explore exciting careers in STEM (Science, Technology, Engineering, and Mathematics). Through our outreach programmes, across the UK, we offer schools, teachers and career advisers everything they need to help them shape the future of the young people they support by sparking students' curiosity about STEM careers. From providing quality careers resources to offering curriculum-linked lesson plans, hosting inspiring and exciting hands-on STEM events, and offering access to inspiring STEM role models, our ambition is to make it easier for schools to access high-impact activities and experiences that make a real difference in young people’s lives.
 

We’re looking for a School Relationship Officer to play a pivotal role in ensuring our activities are having the maximum impact across the schools we work with. This is an exciting opportunity to work directly with schools, teachers, and external stakeholders to build strong relationships and drive engagement with our STEM programmes. If you’re excited about supporting schools in delivering high-quality STEM programmes and want to be part of a passionate and dynamic team, we want to hear from you!

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard

• We are collaborative. We listen, share and work in partnership to achieve our vision
• We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
• We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
• We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
  
   

About the role

EUK Education brings together everything EngineeringUK does for schools, career advisers, and teachers to help them inspire young people into STEM careers. It encompasses all our programme activities for schools, offering them access to everything from quality careers resources, curriculum linked lesson plans, a way to find the best activities and inspiring role models to funded drop down days and STEM career fairs. It’s designed to make it easy for schools to access high quality activity in one place and for EngineeringUK to better join up and cross promote our activities across the schools we work with.
 

The School Relationship Officer role will be integral to ensuring we understand the breadth of schools we are working with across programmes, supporting school liaison, providing oversight of programme engagement, identifying opportunities for cross promoting our programmes, reporting on delivery of teacher-led programmes, providing programme administrative support to project managers, directly supporting school delivery across London and working with external stakeholders to maximise programme engagements.
 

 We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification.
 

Person specification

Essential Skills / Competencies

• Strong organisational skills
• Good time management, with flexibility to respond positively to changes in work schedule.
• Ability to work independently and prioritise own tasks and time, while also managing multiple tasks concurrently
• Strong written and verbal communication skills
• Comfortable working with schools across the UK, which will include direct contact with schools across our programmes. 
• Ability to use initiative on how to approach a variety of tasks.
• Excellent attention to detail.
• Takes an analytical approach to tasks.
• Ability to liaise effectively with a variety of audiences and stakeholders across all levels both internally and externally, for example including colleagues, partner organisations, schools and industry professionals.
• Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
   

Desirable skills

• Good working knowledge of Microsoft Office software packages such as PowerPoint, Excel, Teams, Word and CRM Systems
   

Education / level of experience

• Experience of project support

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
 

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.

The deadline for applications is 12:00 noon on 2nd December.

Interviews
 

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 

We aim to notify candidates who have been shortlisted on 3rd December. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 10th December.

What can we offer you?

• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination

Role: Partnerships Account Manager 

Location: Hybrid - London/home with regular UK travel

Salary: 36k-45k dependent on experience

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. 

The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.

The post holder would benefit from experience or an understanding of working in a small, high-growth organisation. 

The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.

   • Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other leads like allocations and recruitment to ensure we can fulfil referrals

   • Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable Qualifications:

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Knowledge of safeguarding requirements and best practices for handling sensitive information.

• Experience in bid-writing, tender management, or grant applications.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

We are looking for an Event Co-ordinator to co-ordinate the delivery of our sporting programme and to work with the wider team to create consistency in the delivery, safety and reporting of this programme.

Key Accountabilities

Event Management

• Lead on the organisation and delivery of the sports event programme at a Regional and National level 

• Ensure that all insurance, legal and health and safety obligations are followed for all events

• Manage and coordinate event bookings with key suppliers such as venues and hotels where needed 

• Provide support to event volunteers during planning, delivery, and on-the day 

• Oversee the advertisement of the events including promotion and on-the day brand awareness 

• Work with the Events Management System to monitor and manage all events 

Volunteer Management: 

• Build and maintain a strong working relationship with Regional Organisers for your designated sports

• Liaise with the Volunteer Delivery Team to recruit for any vacant Regional Organiser roles

• Provide help and support to volunteers to understand the key elements of the legal requirements of the events process and the functionality around the advertising and booking systems

Programme and Project Involvement: 

• Liaise with the Strategic Development Team to contribute and help deliver the Sports Strategy. 

• Participate and contribute to the National Events projects where needed 

Participate and engage with all projects and programmes where it is identified that the Events Team is needed or can contribute and make a difference.   

Person Specification

• Ability to manage and organise time and workload effectively. 

• Resilient and flexible with the ability to work under pressure

• Ability to build and manage strong working relationships.

• Accuracy, attention to detail and pride in delivering a quality service and product. 

• Able to work independently and as part of a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed. 

Skills (Essential)

• Minimum of 1-year relevant event management experience either in the work place or attained through a relevant qualification. 
• Intermediate to advanced level of MS word and Excel 
• Ability to communicate both through written and verbal

Skills (Desirable)

• A relevant degree or professional qualification in event management is not essential but may be advantageous. 

• A working knowledge of CRM and digital Event Management Systems 

• Experience of working with volunteers 

Facilities Coordinator

Are you passionate about creating welcoming, safe, and supportive spaces? Family Futures is seeking a proactive and detail-oriented Facilities Coordinator to help maintain our nurturing, therapeutic environment. As a key part of our team, you'll bring a friendly, can-do attitude, excellent organisational skills, and the flexibility to manage a diverse and busy workload. You will report to the Office Manager and together you'll play an essential role in ensuring our centre runs smoothly. If you’re a people-person with a love for helping others and keeping things running seamlessly, we’d love to hear from you!

At Family Futures our staff are all different as each staff member brings different lived experiences, unique ways of thinking and ideas to the team to provide an excellent service. This is one of our greatest strengths and enhances our agency’s culture. Family Futures actively encourages applications from qualified Black, Asian and minority ethnic groups as they are currently under-represented at our organisation.

We offer excellent staff development opportunities and a highly nurturing environment. We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is a menopause friendly employer.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm, and will require the successful applicant to undertake a standard DBS disclosure.

Full/Part-time (minimum 30 hours per week), 52 weeks per year

Location: Central Services Office in Marlow

This is a newly created role which is being introduced to support the centralisation and future growth of the Trust. This hands-on role will be responsible for preparation of monthly management accounts, ensuring all transactions and month-end processes are carried out, preparation of balance sheet, capital projects and fixed assets reconciliations , line management of finance officers and assistants, as well as oversight of accounts payable, accounts receivable and VAT returns. You will be involved in cash flow forecasting, treasury/banking processes, budgeting/forecasting process, monthly reporting, variance analysis and more. You will support the CFO and the Business Manager, and work closely with all schools’ leadership teams and Headteachers. 

The successful candidate will have previous financial experience and recognised accounting qualification, ideally in a school environment, and will be flexible and able to demonstrate an ability to adapt to a changing environment. You will be professional in your approach to all aspects of the role, extremely well organised, a team player and competent with accounting and procurement software, MsOffice and Google Suites. 

Please see attached job description for full details. Please note that application should include a complete applicaton form. 

Closing date: 9am, Monday 9 December 2024.

We reserve the right to close the vacancy early should suitable candidates apply before the closing date.

The school is fully committed to the DfE guidance on Safeguarding Children and Safer Recruitment in Education and all candidates for the post will therefore be subject to vetting procedures following Buckinghamshire Council’s guidance and the Trust’s Safer Recruitment Policy. All shortlisted candidates will be subject to an online search as part of the safer recruitment process. 

This role is key to the delivery of our pro-active and preventative approach to supporting the safety and welfare of seafarers, as adopted in The Seafarers’ Charity’s ‘Thrive’ Strategy.

The postholder will identify emerging issues impacting seafarers and work with our funded delivery partners, and other key stakeholders, to develop advocacy, campaigning, research projects and programmes of work which inform grant funded solutions to improve the safety and welfare of people who work at sea. They will also support programme management and actively liase with stakeholders, volunteers and others interested in engaging with The Seafarers’ Charity on innovative solutions to known and emerging welfare problems faced by seafarers and their families.

We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and diversity in maritime networks and supported by our inclusion as a Maritime UK Diversity Charter organisation.

We are a family-friendly organisation, and we encourage flexible working as we want our employees to achieve a healthy work-life balance. Currently, our full-time employees are working flexibly with 3 days in the London office per week.

Closing date
4 December 2024 at 09:00

Are you ready to help support the Church on its important journey of change?

The Church Life Review (CLR) is a significant and important journey of change to fully review all aspects of the life of the denomination. 

In this role you will work closely with the Programme Manager on all administrative aspects of the CLR, playing a vital role in seeing that they are properly supported in their busy schedule.

You will be educated to A level or equivalent with GCSE passes (grade A-C) in English and Maths. You already have experience of PA and administrative work in an office environment and are highly organised, with excellent communication and interpersonal skills and an ability to operate with discretion.

We can offer you a flexible and friendly working environment; working from Church House and from home.

If you are interested in working with us and can meet the job requirements, please visit our job page to download the application form. 

We DO NOT accept CVs. 

Closing date: 12 noon, Friday 3 January 2025
Interviews: Friday 10 January 2025

Role: Partnerships Director

Location: Hybrid - London/home - regular travel to London office and client events across the UK. 

Salary: £65k-£80k

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with hundreds of schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes allow students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

This role will be suited to those who have held roles such as: Headteacher, Assistant/Deputy Head Teacher, Inclusion Team Manager, Head of Service, Virtual School Head, SEND Manager, Commissioning Manager, Educational Consultant. 

The Role

As our Partnerships Director, you will be at the forefront of driving organisational growth, leading our sales and procurement strategy, and positioning Equal Education as a thought leader in the education sector.

We are seeking an innovative and strategic Partnerships Director to lead our sales, procurement, and thought leadership strategy as we scale our impactful programmes for Children Looked After, students with Special Educational Needs and Disabilities (SEND), and Unaccompanied Asylum-Seeking Children (UASC). This pivotal role is suited to an experienced professional with deep expertise in public sector procurement, tendering, and B2B/B2G sales, alongside a passion for addressing educational inequality.

A natural communicator, the post-holder will understand the challenges faced by our School and Local Authority Partners. They will be quick to pick up the phone or meet with our valued clients face-to-face, in order to find solutions that work for all and ensure we can deliver our high-quality programmes to students. 

Key Responsibilities:

1. Strategic Leadership

   • Develop and execute the organisation’s sales, procurement, and partnership strategy to align with growth goals.

   • Drive expansion of Equal Education’s programmes across the UK and into new territories.

   • Support and mentor members of the Partnerships team, including Partnerships Account Managers with a focus on their personal and professional development. 

2. Tendering and Procurement

   • Lead the tendering process, ensuring compelling, compliant, and winning bids.

   • Oversee public sector procurement and contract negotiations with local authorities, schools, and multi-academy trusts.

3. Sales and Relationship Management

   • Build and manage relationships with B2B and B2G partners, including key stakeholders in education and local government.

   • Collaborate with internal teams to align service offerings with market needs.

4. Thought Leadership

   • Represent Equal Education at conferences, panels, and events as a keynote speaker or panellist.

   • Position the organisation as a leader in education innovation and policy through public engagements and publishing thought leadership pieces.

5. Operational Oversight

   • Work closely with programme delivery teams to ensure partnership agreements translate into impactful services.

   • Provide strategic oversight on the commercial aspects of partnership agreements.

Key Deliverables:

Within 3 Months:

• Develop a clear, actionable sales and procurement strategy aligned with organisational goals.

• Identify and prioritise tender opportunities, setting up a pipeline of high-value bids.

• Establish relationships with key stakeholders across local authorities and schools.

Within 6 Months:

• Lead the submission of multiple high-quality tenders, achieving at least one significant new contract win.

• Represent Equal Education at a minimum of two key conferences or industry events, positioning the brand as a thought leader.

• Strengthen B2B and B2G partnerships, expanding the organisation’s network and influence.

Within 12 Months:

• Achieve measurable growth in revenue and programme delivery through new partnerships.

• Expand Equal Education’s presence into at least one new region or territory.

• Build and implement a long-term thought leadership strategy, including regular speaking engagements and published insights.

Skills and Experience Required:

• Expertise in Public Sector Procurement: Proven experience in writing and winning tenders, with a deep understanding of procurement frameworks in the education sector.

• Sales Leadership: Extensive experience in B2B and B2G sales, with a track record of achieving growth targets.

• Contract Negotiation: Skilled in managing complex negotiations, ensuring mutually beneficial agreements.

• Data-Driven: Skilled in working with databases like Salesforce or other CRM and spreadsheets to track high volumes of client information and student outcomes. 

• Local Authority Knowledge: A background in working with or for local authorities is highly desirable.

• Thought Leadership: Demonstrated ability to represent an organisation at events and publish industry-leading insights.

• Strategic Vision: Capable of aligning sales and procurement activities with organisational objectives.

• Communication Skills: Exceptional ability to engage and influence stakeholders at all levels.

• Team work: Be a strong internal influencer, supporting and mentoring the development of your team, as well as working closely with delivery colleagues to ensure we not only match, but exceed client expectations.

Desirable:

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Knowledge of safeguarding requirements and best practices for handling sensitive information.

• Experience in bid-writing, tender management, or grant applications.

• Understanding of working in a small organisation environment.

• Be comfortable with working on Salesforce

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Join Us? 

Equal Education is at the heart of transforming opportunities for under-resourced students. As our Partnerships Director, you’ll play a pivotal role in shaping our impact, growing our reach, and positioning us as a trusted voice in education innovation. We also offer:

• A competitive salary

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, counselling support services through our EAP, eyecare vouchers, regular wellbeing sessions and team social events.

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• The chance to work alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.