Maintenance Manager Jobs
ABOUT AID ALLIANCE
The Aid Alliance is a collaboration between 25 leading international development NGOs, hosted by the sector trade body BOND. Aid Alliance aims to defend the UK’s commitment to Overseas Development Assistance (ODA) of 0.7% of GNI, campaign for the return of Department for International Development as an independent government department, and to shift the debate to one focused on improving aid quality, rather than questioning aid quantity.
The Campaign to defend aid and development is a collaboration between 25 leading international development NGOs, hosted by the sector trade body Bond. The Campaign aims to restore and defend the UK’s commitment to Overseas Development Assistance (ODA) back to 0.7% of GNI, campaign for the return of Department for International Development as an independent government department, and to shift the debate to one focused on improving aid quality, rather than questioning aid quantity.
MAIN PURPOSE OF THE JOB
Supporting the area Field Organiser, in their work with groups of local people in and around small towns across the county in which they are based, this role will both organise and mobilise members of the public to take actions supportive of overseas aid and international development, including the climate crisis. As part of a team, you will help build an active local community presence to support the Campaigns aims in key locations across England. The ideal candidate will have excellent interpersonal skills, excellent organisation, logistical and administrative skills, with a strong commitment to the aims of the Campaign.
Candidates should be based in one of the following areas:
- Durham
- North Yorkshire
- Northumberland
- Tyne and Wear
Applicants should specify in their cover letter which area they are based in.
MAIN RESPONSIBILITIES
- Building relationships with key local networks and volunteers
- Research and analysis of key locations
- Administration of meetings and events designed to engage with local audiences, leading and chairing meetings as required. Support the rest of the Field Organiser team with sourcing venues and budget management
- Maintenance social media channels (Facebook)
- Collaborating with working group colleagues as required
PERSON SPECIFICATION
- Experience of field organising and working with community groups, social movements or in local charity fundraising is desirable
- Excellent interpersonal skills, specifically relating to members of the public, especially recently retired volunteers or activists
- Strong organizational skills
- Lived experience of local communities and demonstrable knowledge of specific local areas in their home county.
Essential Criteria - The Candidate will need to have a full driving licence.
BENEFITS
Bond offers a competitive salary and benefits package including:
- 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
- 7% pension contributions (staff pay 3.5%)
- Flexible working hours
- Staff Development days
- Perk Box access
- Employee Assistance Programme
- WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
- Interest free season ticket loan
HOW TO APPLY
To apply submit your CV and cover letter by midnight on Thursday 17th October 2024.
In the cover letter we expect you to set out:
- Why you are interested in this role
- How you meet the role requirements
- Your understanding of equity, diversity, inclusion and why it matters in this role
BOND AND EQUAL OPPORTUNITIES
Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.
In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.
SUBJECT OF EMPLOYMENT AT BOND
If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
PRIVACY NOTICE FOR APPLICANTS
Our Privacy notice for applicants can be found by clicking apply.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
An exciting opportunity has come up within the small, specialised library of Anna Freud. The library supports over 600 University College London (UCL) postgraduates students and the staff of Anna Freud.
We are looking for a librarian who is able to respond to varied user needs and dedicated to providing a friendly high standard service. The role would suit an enthusiastic and responsible self-starter with strong collaboration and planning skills, who is familiar with the requirements of higher education and small specialist libraries. The post is a three-day per week job-share with one of the current librarians. Together they will support the diverse information needs of the users at Anna Freud including both staff and students.
The two part-time Librarians share the responsibility for the management, and promotion of the library’s services and resources and for ensuring the delivery of a high-quality information service that meets the needs and aims of Anna Freud.
This is a great opportunity to be involved in the planning and provision of a changing and expanding library service within a dynamic and high-profile mental health charity.
Location
Hybrid (a mixture of home/onsite working). London site (4-8 Rodney Street, London N1 9JH). This post requires a minimum of 7 hours onsite per week.
Contract duration
Permanent
Closing date for applications
Midday (12pm), Monday 14 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 17 October 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held in person at 4-8 Rodney Street, London N1 9JH on Tuesday 22 October 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Matthews JOB DESCRIPTION:
Business Centre Co-ordinator
An exciting opportunity has been created here in Hull, to manage a brand new Enterprise, Work and Events space at the recently renovated 150 year old St Matthews former church. Is this the job for you!?
The relaxed environment at our grade II listed, St Matthews, houses our Community Enterprise Centre designed to make us Hull’s preferred choice for shared work-space. This is a new focus for Giroscope and will require expertise, dedication and skill from all the team - but especially from the new Business Centre Co-ordinator, to secure a sustainable and prosperous future.
St Matthews is a newly refurbished, iconic local community enterprise centre celebrating opportunities in social business and enterprise, designed to encourage and build a sustainable local economy; signalling a place of welcome, community, culture and enterprise.
It is designed to offer a highly accessible, flexible, and multi-functional building to enable local people to develop employment and business skills. At its heart its mission is to stimulate the local community, hosting many commercial and community facing events, responding to local demands and needs.
We will rent out business and event spaces for existing and new start enterprises and other users, and will provide specialist enterprise support to our business tenants and users. As Business Centre Co-ordinator you will help realise our ambitions in developing a successful and sustainable St Matthews.
Purpose of the role: to be responsible for the successful operation of St Matthews, ensuring the centre provides an excellent customer experience, a diverse range of inclusive activities, and meets its income generation targets.
From our humble beginnings, we have designed and evolved what we believe to be a highly distinctive environment pitched at an accessible price. We are determined to attract a diverse community of productive and genuinely engaging people; these are our work space members.
You will have the privilege of establishing and growing a community that is in the need of a cheerful, positive person with the and resourcefulness to match.This isn’t just a front of house role, we’re on the lookout for a multi-talented, charismatic and creative problem solver. Someone that’s as comfortable talking about people’s passions as they are serving up business insight, light snacks and resolving any customer issues with the help of the Giroscope’s wider team.
Giroscope’s ambition is to exceed the expectations of our work space members on a daily basis. We will work hard with you to enhance the workplace experience from every angle, redefining what it means to ‘go to work’.
We strongly believe that the happiness of our staff is foundational to the happiness of our community.
The Role …
- Assisting in all stages of the business and co-worker member journey – to ensure that we support all individuals and teams throughout each day, week and month.
- Facilitating the well-being and happiness of all business and co-working members through personal introductions, social/community events, workspace maintenance, operational management and the resolution of issues.
- Demonstrating St Matthew’s core values and expectations by being a positive presence for all members.
The Role …
You will:
- Be familiar with delivering and achieving sales and room hire income targets
- Become the familiar face and first contact to each new work space member.
- Lead, develop and coordinate community initiatives to connect members. This includes but is not limited to; delivering member introductions, event organising, electronic and print communications.
- Guide new members through the welcome and onboarding process.
- Meet and communicate with members to resolve issues, process membership departures and other issues of complexity.
- Resolve member-related issues to ensure a happy, cohesive community.
- Manage work space member expectations in line with the St Matthews mission.
- Resolve member complaints regarding other members through unbiased investigation.
- Seek opportunities to engage members to discover and discuss members’ business, social and personal objectives.
- Proactively enquire regarding members’ business objectives and identify both St Matthews and member services that could assist in achieving their goals.
- Manage inbound post.
- Implement rules, guidelines and best practices for the community to enhance the member experience.
- Identify and communicate observed weaknesses within community management, sales, events, training, and member experience on a company-wide level.
- Work with Giroscope’s operations team to ensure that all in-house tech is operating correctly at all times.
- Ensure our facilities are compliant with all ongoing health and safety requirements.
This role is multifaceted and will evolve as the user community grows, changes and adapts. You should have a growth mindset that is eager to take on new challenges; big, small, fun and sometimes yes, undesirable.
About You
- You’ll have hospitality and management experience and be able demonstrate customer service experience and a proven ability to add value to customers.
- You’ll be a people person, likable, friendly, organised and a super-efficient achiever.
- You’ll have an inherent desire to see others happy in and outside of work.
- You’ll understand business dynamics and experience of working and leading a small team.
- You’ll enjoy a task-oriented day and are energised by each day offering a different challenge.
For further details please go to our website!
Please apply with your CV and Cover letter via Quick Apply.
Harris Hill are delighted to be partnering with a fantastic charity that provides emotional, financial and practical support to their community. They are searching for a Fundraiser (Trusts and Foundations) to join their team.
As Fundraiser (Trusts and Foundations), you will research and identify charitable trusts which may provide future financial support to the charity whilst maximising the potential for giving from trusts with which the Charity already has a relationship. You will prepare, submit and monitor applications to charitable trusts including the maintenance of records of applications, grant receipts and successful/failed submissions. You will also ensure Trusts are thanked for donations in timely fashion.
To be considered for this role, you will need:
- Experience of successful trust fundraising.
- Understanding of fundraising disciplines.
- Excellent communication skills, whether face to face, by telephone, virtual calls or in writing.
- Ability to convey complex information accurately, succinctly and engagingly.
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
Salary: £34,000
Permanent, Full-time (35 hours per week)
Location: Oxford, with hybrid working.
Applications are being reviewed on a rolling basis, so please send your CV to Dominic ASAP.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The British Society for Haematology is the largest UK multidisciplinary Haematology Society. Activities include running events and courses (including their flagship Annual Scientific Meeting) providing online educational tools, producing guidelines, awarding grants and raising the profile of Haematology.
Location: Angel, London. Hybrid working (2 days office-based)
Salary: £30,000 - £36,000
As Senior Education Officer you will support the development, delivery and evaluation of the Society's education programme. This includes organising online and in person training sessions and coordinating the development and maintenance of online education resource.
Key responsibilities include:
* Maintaining an overview of Society education projects and providing input as required
* Playing a key role in the development and delivery of the Society's education programmes (online and in person events, online learning resources). This includes preparation of minutes and agendas, following up on action points and organising committee meetings as well as administering the events programme.
* Working on developing the e-learning platform and ensuring that the education pages of the website are kept up to date, working with editors to approve and add images and case reports, including the adding of internal and external meetings and new educational resources.
* Dealing with phone and email queries related to education and events.
* Acting as the main interface between the Committee and the professional conference organiser.
* Supporting the production of the Annual Scientific Meeting for example proofreading of documents, and user acceptance testing of online functionality such as registration and abstract systems, interactive programme and conference app.
The successful candidate will have experience in project management, event logistics and management, both online and in person and will be happy working with third party suppliers, as well as volunteers, with the ability to work with a diverse range of people at all levels. Excellent written and verbal communication skills are key as is experience of CMS and updating websites. Experience working with e-learning platforms/LMS would be beneficial but is not crucial.
CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Recovery Coordinator
Location: Lambeth, London
Assignment Length: 3 months (covering permanent recruitment)
Pay: £14.40 + holiday pay = £16.14 or £18.50 umbrella per hour
Hours: Monday - Friday, 09:00 - 17:00
We are seeking a dedicated and compassionate Recovery Coordinator to join a vital project in Lambeth, London, supporting individuals with mental health needs to find and sustain meaningful employment.
About the Role:
This role is part of a project focused on empowering Southwark residents by addressing various barriers to employment. You will provide personalised support and guidance through regular coaching sessions, helping clients reach their full potential and secure job opportunities that align with their goals and mental health support needs.
Key Responsibilities:
- Manage a growing caseload of up to 20 clients - some in employment already, some seeking employment
- Providing exceptional support to people with mental health issues into suitable and sustainable employment.
- Engaging with people from referral, into work and beyond for sustainment, offering comprehensive support in skills identification and practical guidance.
- Playing a crucial role in supporting sustained success for people and employers in work.
- Establishing relationships with key stakeholders in mental health teams and employers for effective referrals and successful outcomes.
- Ensuring accurate data collection, recording and maintenance of an up-to-date case management system.
- Provide comprehensive employment support including CV writing, job search assistance, and application support
- Help clients identify and access relevant training courses, apprenticeships, volunteer positions, and internships
- Offer careers advice, interview coaching, and confidence-building exercises
- Build and maintain relationships with local employers to facilitate job placements
- Collaborate with local referral sources including the council, Talking Therapies, and self-referrals
Location:
This role is based in Lambeth, with a focus on supporting clients with low to high support needs referred via various mental health pathways. You'll be primarily based in Stockwell, with visits across a few different sites in the borough of Lambeth
Please note: this is an in-person role with no remote working.
Ideal Candidate: We are looking for individuals with experience in:
- CV writing support
- Experience with supporting people living with various mental health conditions
- Job search and application assistance
- Confidence-building for interviews
- Careers advice and guidance
- Mentoring and coaching
- Strong IT, administrative, and literacy skills are essential for this role. Additionally, experience working with individuals with low to medium mental health support needs will be highly beneficial.
If you are passionate about making a difference in people's lives and have the skills and experience to support those with mental health needs into employment, we want to hear from you!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Generous Giving Administrator
Our client reduces the administrative burden for parishes by handling the processing of gifts, claiming of Gift Aid and managing general inquiries centrally. This alleviates the need for individual churches to manage Gift Aid claims and paperwork, allowing them to focus more on their core mission and community priorities.
In 2023, they processed over £85 million in gifts and Gift Aid. This was distributed to more than 4,500 church communities already using them. They served a significant number of givers, totalling over 75,000 with this number growing daily.
Their team prides itself on delivering excellent customer service, ensuring that both giver and churches receive prompt and attentive support.
Overall, the Scheme plays a crucial role in facilitating sustainable and impactful charitable giving within the Church of England, fostering financial stability, and enabling churches to better serve their communities.
They want all their members of staff to have positive working experiences – and they seek to continually improve their working systems and arrangements. They welcome and encourage new ideas and suggestions about opportunities to improve as an organisation and in the services they provide.
They are looking for a detail-oriented individual to receive, process and manage regular gifts and to provide the required administration support to Church of England parishes and givers. Please note that this is an office-based role on a permanent part time basis
As Generous Giving administrator your key responsibilities will be :
- Receive, record and process gifts from a variety of channels (phone, postal, online).
- Ensure record keeping requirements for gifts and associated documentation are accurate and kept secure through the use of electronic and manual filing systems.
- Comply with GDPR and maintain giver confidentially.
- Support new Parishes through their registration process and register new parishes on the management database.
- Support the creation, development, streamlining and maintenance of a consistent and central record of processes and procedures.
- Provide support with ad-hoc projects, pilots, initiatives and operational improvement tasks.
- Assist with communications, meetings and events.
- To welcome visitors and/or receive incoming enquiries and telephone calls - dealing promptly and courteously with enquiries and ensuring high-quality customer service.
To be successful in this role, you will need to have previous experience of working in a busy office environment, be flexible and adaptable with excellent interpersonal and communication skills. A good knowledge of MS Office - excel, word and outlook is an essential criteria.
If this sounds like you and you would love to join their team, They'd love to hear from you!
They reserve the right to close the role early should they have sufficient candidates.
REF-216 848
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
Support the operations functions within the London Headquarters and contribute to effective management of our workspace.
Scope and Authority
Authority:
- None
Responsibility for Resources:
- Responsible for daily activities of the workplace both office a virtual environment
Key Working Relationships
- Reports to Head of Facilities and Procurement
KEY ACCOUNTABILITIES
Support the daily functions of the London HQ Workspace
• Creation and Issuing of ID Badges, Access Fob and Locker allocation and inventory.
• Arranging new starter inductions and material
• Report issues that may require assistance from the building management and Security teams.
• Reception duties
• Liaising with key Workplace suppliers
• Answering, screening, and forwarding phone calls.
• Meeting and greeting visitors (internal and external)
• Booking meeting rooms / desks, arranging catering, and setting up meeting space.
• Arranging couriers and handling deliveries
• Keeping the reception area tidy and functional.
• Keeping Kitchen and break area tidy
• Replenishing catering supplies
• Ordering workspace supplies for office and hybrid use
• Sorting and distributing posts.
• Maintenance of Reception Guide and Visitor information
• Willing to take on Fire Marshal and First Aider duties.
• Credit Card Reconciliation
• Support and create Data Statistic on office occupancy.
• Supporting the Supply Chain team with purchasing administration
• Purchase request and purchase order creation
• Administration duties for the Head of Facilities and Procurement
• Adhoc remote support for Brussels and Geneva as directed by line manager
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications:
· Strong emphasis on accuracy and detail
· Willingness to go the extra mile.
· Strong written communication skills
· Ability to handle multiple needs simultaneously to meet goals and deadlines.
· Proficient in Microsoft Office programs, such as Excel and office 365
· Good time management and organizational skills
· Be a great teammate.
· Good numerical skills.
· Commitment to IRC’s values
Experience:
· Knowledge of MS office 365 dynamic or other ERP systems
· Proven experience of working within an office environment and front of house
You must have the right to work in the UK.
The application deadline for this role is Monday 30th of September 2024.
IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
BPAS are an independent healthcare charity which, for more than 55 years, has been advocating and caring for women and couples who decide to end a pregnancy. We are the leading specialist of abortion advice and treatment in the UK, supporting over 100,000 women a year in over 50 healthcare clinics nationwide.
Over the last 12 months we have gone through significant organisational change and are putting in place a new leadership structure, supported by a Senior Operational Team. This role is a key member of the Executive Leadership Team.
BPAS vision is for a society in which women are trusted to make their own reproductive choices with access to the information and services needed to exercise those choices. The Chief Clinical Officer is an integral part of the Leadership Team, sharing the collective responsibility, as a member of the C-Suite, for the key issues facing BPAS.
This role has responsibility for clinical services encompassing nursing, midwifery, medical and surgical services across BPAS. You will be a values driven leader who can inspire staff and trustees, as well as wider stakeholders, fostering a culture driven by our collective purpose.
To find out more, please click the apply button below which will direct you to our website where you can download a candidate briefing pack and details on how to apply.
All applications should be sent to the Recruitment Team and must quote reference CCO and include the below:
- A Curriculum Vitae (CV) with education and professional qualifications and full employment history. Please include daytime and evening telephone contact numbers and e-mail addresses.
- A supporting statement that should outline your motivation for applying, what you believe you can bring to the role, and how your skills and experience align with the role description and candidate profile.
- Responses to the applications questions within the candidate pack.
The client requests no contact from agencies or media sales.
Position Summary
The Global Center is seeking an early/mid-career professional to support capacity development programming that advances equitable collaboration between civil society, government, private sector, and multilateral actors to realize a more just and secure world.
Working under the supervision of colleagues addressing cross-cutting thematic and geographic programs, the successful candidate has a demonstrated passion for human rights, security, and development and is keen to contribute their skills to a diverse range of programs.
The position will initially support Global Center programs on rehabilitation and reintegration of former terrorism offenders in Bangladesh and Indonesia, as well as other Global Center projects relating to countering the financing of terrorism and other related issues. As needed, other engagements may include work to empower civil society, advance justice and good governance, and influence national, regional, and international security policy and practice.
Working alongside staff in London, Nairobi, New York, or DC you will collaborate with international experts, project partners, and funders to develop and implement programs globally, including regular travel to countries of operation.
Responsibilities will include a range of operational and administrative tasks in support of Global Center’s programs, including contributing to planning, delivery, evaluation and program activities; logistical planning, coordination, and execution of events and meetings; drafting and editing of project documents, correspondence, and meeting materials; data entry; note taking; research assistance; communication with partners, diplomats and vendors; database management and contacts maintenance; as well as other tasks as assigned.
As the Ideal Candidate
You are committed to learning about and engaging with new and diverse subject material across different projects. You have a keen interest in equitable and fair justice and financial systems, as well as foundational knowledge of key security and human rights issues including those relating to political violence and violent extremism. You are eager to learn, self-reflective, and willing to challenge ideas and ask questions. You are hard-working, detail-oriented, proactive, resourceful, and analytical.
The ideal candidate will be passionate about supporting inclusive, evidence-based programming, and understand the importance of working in partnership with diverse colleagues and stakeholders to develop and implement impactful programs. The ideal candidate must be committed to ensuring that all interactions are aligned with the Global Center’s values and are culturally responsive, respectful, and based on the organization’s commitment to inclusion, diversity, equity, and anti-racism.
Role and Responsibilities
As a member of an international, dynamic, and multidisciplinary team, the successful candidate will be assigned the following responsibilities:
- Contribute to the development and implementation of project workplans, including inception phase consultations and capacity development activities.
- Collaborate with team members, expert-practitioners, project partners, and funders in the development and implementation of program activities.
- Assist with the cultivation and management of a network of local, regional, and international beneficiaries, experts, partners, and donors from government, community groups, and civil society organizations.
- Organize the administrative and logistical planning of activities, including the preparation of meeting materials, securing venues and equipment, and arranging transportation.
- Support effective financial management of program activities, including adherence to organizational procurement policies, expense reporting, management of vendor relationships, and processing of contractual and vendor payments with approval.
- Collect data and contribute to the monitoring and evaluation of program activities.
- Produce rigorous reporting on program developments, experience, lessons learned, challenges, and assess short, medium and long-term results.
- Contributes to research tasks as needed, including program background research, issue and policy analysis, and research components of publications as needed.
- Support fundraising and development efforts, including drafting components of concept notes and proposals and contributing to context analysis and program design.
- Collaborate on and assist with organization-wide priorities, including administrative support, research, internal and external meetings, and strategic reviews and evaluations as needed.
- International travel will be required.
Core Knowledge and Skills
- Strong organizational and program management skills, including with scheduling, event planning, and working across multiple time-zones.
- Strong ability to meet deadlines, manage tasks and schedules, maintain regular and responsive communication, and work independently as well as in a collaborative team.
- Interest and/or knowledge on human rights-based responses to political violence and violent extremism, including gender-responsive security policies and practices.
- Interest and/or understanding of the centrality of human rights and the rule of law in the prevention and response to political violence and violent extremism.
- Proven ability to work with flexibility, efficiency, and diplomacy in an exciting but challenging environment, including ability to navigate cultural, linguistic, and political landscapes.
- Ability to engage effectively and respectfully with a range of cross-cultural colleagues and stakeholders, including partners, consultants, government officials, non-governmental organizations, and embassy personnel.
Education and Qualifications
- Bachelor’s degree, preferably in international relations, law, international development, criminology, sociology, security policy, or other related field is required.
- 2-5 years of professional experience is required.
- Excellent written communication skills are essential. Foreign language skills are desired, but not required.
- Experience interacting with internal and external contacts such as government and policymakers, civil society, and donors (experience in the Global South is an advantage).
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint is required.
- Must have authorization to work in the United Kingdom, Kenya, or the United States.
The client requests no contact from agencies or media sales.
Bedford Foodbank has an exciting opportunity for a new position as a Senior Finance Officer. This is a highly responsible role operating and developing all financial workflows required to enable the charity to function and remain compliant.
Bedford Foodbank is an independent charity, operating as a member of the Trussell Trust network.Over recent years, we have seen client numbers rise significantly but thankfully, the extraordinary generosity of donors has also risen to meet the growing demand for our services. In 2023, we moved premises to a larger warehouse which is enabling our fantastic team of staff and volunteers to work in a better, safer environment, and our day to day opertion can run more effciently.
Bedford Foodbank is committed to deliving a high standard of service to anyone who engages with our work. We operate our services with a Christian ethos, supported by local churches. You don't need to be an active Christian to be part of the team, but understanding these values are important.
The client requests no contact from agencies or media sales.
Accessing appropriate support at university will shape a student's experience and it is important that support is available for those who need it. We are pleased to be supporting a prestigious London University in their search for a temporary, full time (35 hours per week) Disability Advisor. The role is running until the 10 th of January 2025 and offers a hybrid working model, with 3 days per week based on-site and the remainder remote.
Key Responsibilities for this role include:
- Managing a large caseload, providing coordinated practical support and advice, assisting students with complex needs and co-occurring conditions, identifying appropriate and individualised support packages, including reasonable adjustments.
- Supporting with the day-to-day administration ensuring student support needs are met, including administrating the dyslexia screening to diagnoses process and processing Disabled Students' Allowance applications.
- Working with students daily to support them, and signposting/referring them to external services, where appropriate, to ensure access to relevant support.
- Maintaining accurate and up-to-date student records.
- Facilitating the provision of appropriate adaptations and support, including the coordination of non-medical support.
- Ensure student enquiries are responded to in a timely manner.
- Supporting the development and maintenance of efficient systems and procedures for students applying for specialist disability related funding.
- Identifying and reporting Safeguarding concerns to the Safeguarding Team in a timely manner.
- Reporting concerns of risk to self, where appropriate, to the Mental Health Advisory or Counselling Services.
- Actively participating in and contributing to the development and delivery of workshops, activities, resources and the Wellness Review.
To be considered for this position, you should possess:
- Previous experience in a similar role in higher education or professional disability advice environment.
- Experience handling, prioritising and problem solving a range of enquiries.
- Strong relationship-building skills, and confidence liaising and engaging with a variety of stakeholders, in a fast-paced environment.
- An empathetic understanding of the challenges faced by people with disabilities.
- A commitment to EDI practices.
- Demonstratable ability to manage and maintain professional boundaries.
- Ability to advocate for those with disabilities.
- Knowledge of safeguarding principles.
- Knowledge of GDPR and procedures related to data protection.
- Excellent organisational and IT skills, including usage of Microsoft Office packages.
If you are interested in this opportunity, please apply below, and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
This role supports the delivery of NHS Providers’ public affairs strategy in the interests of NHS trusts and foundation trusts, including parliamentary, government and stakeholder relations.
We are looking to recruit someone who is passionate about parliament, public affairs and policy to join our team to support the delivery of our ambitious public affairs and stakeholder management programme.
The postholder will support our parliamentary, government and stakeholder engagement, with the aim of ensuring that the voice of our members is heard across Westminster and Whitehall and that our influence as the voice of the NHS frontline is strengthened with key decision makers. This includes helping to ensure that trusts and NHS Providers colleagues are well-briefed on key parliamentary and government developments and providing administrative support to the public affairs team.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.