Donor Experience Manager Jobs
AKF(UK) Senior Partnerships Managers are part of the Global Aga Khan Foundation (AKF) Partnerships team tasked with identifying and cultivating new funding partnerships and strengthening existing ones to support our strategic goals. They engage with European, Asian and North American government and foundation donors to mobilise resources for ten multi-sector profit and not-for-profit agencies of the Aga Khan Development Network (AKDN) operating across Asia and Africa. In addition, Senior Partnership Managers are responsible for reporting and donor relations on a portfolio of select grants implementing across AKDN themes and geographies in close collaboration with field units, global teams, and our partners. This role will also include line management responsibilities.
Resource Mobilisation
• Support the Partnerships team to broker and cultivate new relationships and strengthen existing ones with institutional (bilateral and multilateral) and foundations donors
• Lead the development and review of concept notes and proposals (solicited and unsolicited), including logical frameworks and budgets, in close coordination with the Global Programme Team (GPT) and country teams.
• Develop and contribute to positioning pieces and communication materials (e.g. presentations, narrative overviews) to enable regular and effective engagement with donors
• When needed, provide direct hands-on support at country level in design of concept notes, proposals, and budgets and conduct donor or field visits to support discussions with new and existing donors/partners.
• Coordinate processes of contracting and negotiation, engaging relevant stakeholders, and ensuring contracts ‘get over the line’ in a timely and efficient way.
• Contribute to management systems, such as the Award Information Management System (AIMS).
Donor engagement and positioning
• Research, source relevant information, and perform analysis of market trends on new donors, peer organisations, and funding opportunities to identify potential funding and partnering matches for AKF and AKDN priorities.
• Develop positioning materials (e.g. presentations, capability statements, briefs, talking points), collaborating with communications teams to enable effective donor engagement.
• Engage with new and existing donors and partners to identify solicited and unsolicited funding opportunities.
• Guide teams to make informed, effective decisions on which opportunities to pursue (including ‘Go No-Go’ requests).
• Identify, cultivate, and pre-position with partner organisations to form or join consortia focused funding bids.
• Conduct due diligence on new partners in coordination with finance and partnerships teams.
Grants management
• Manage grants through regular coordination with relevant AKDN agencies/country units and the finance department to ensure projects are delivered on-time and on-budget. Proactively support the resolution of challenges as they arise.
• Support the preparation, review and feedback process on donor reports to ensure reports comply with donor requirements and are produced on time and to a high standard.
• Be an interface with donors and communicate on a regular basis about the implementation of on-going grants to maintain a solid relationship and to address queries or challenges effectively.
Networking and building public awareness
• Participate and actively engage in relevant networking events/conferences to build awareness of AKF/AKDN with the UK and European public more broadly.
• Interface with the Communications team to identify opportunities and support the planning of events either directly targeting or planned jointly with AKF’s institutional donors (e.g., FCDO, EC).
Leadership and People Management
• Play a leadership role in the unit by setting the example of consistently high standards
• Work with the Partnerships Officers to effectively manage grants and to develop and improve quality of concept notes and proposals
• Filter the team and unit's documents ensuring improvements in standards of writing, presentation, content and context.
Carry out any other duties as assigned by the Deputy Directors or Regional Director for Europe & Asia.
Qualifications
• Master’s degree in a relevant field highly preferable
Skills
• Strong level of fluency in French is highly desirable
• Creativity, critical thinking and project management
• Entrepreneurial, pro-active self-starter with maturity and emotional intelligence
• Ability to problem-solve, work independently and multi-task in a fast-paced environment with numerous and competing deadlines
• Ability to handle complex relationships with colleagues, governance and external stakeholders in a professional manner
• Excellent writing, speaking and other communications skills, with thoroughness and attention to detail
• Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations and all colleagues (especially country units)
• Strong IT skills, including Office and Excel
Knowledge
• Strong proven understanding and knowledge of the European/Asian donor landscape to support programmes internationally
• Knowledge and commitment to international development and improving knowledge of these issues a distinct advantage
Experience
• At least a total of 6 years of professional experience with a minimum of 4 years working in international organisations (preferably, mid to large NGOs), including field-level implementation or management.
• Experience line managing or mentoring staff is highly desirable
• Experience in resource mobilisation and developing relationships, including direct experience with European (EU/EC, Germany, Switzerland, UK) or Asian donors. Experience with North American (USAID, GAC) donors highly desirable
• Experience in developing and writing complex proposals and arguments, business plans/cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources, and simultaneously managing a variety of relationships
• Proven experience of managing relationships in complex organisations with numerous stakeholders
• Proven success in managing grants in complex organisations with numerous stakeholder
FURTHER DETAILS
• The role will involve travel to countries where we operate programmes, and where the candidate is supporting grants management.
• As well as a rewarding role with a global international development organisation, you’ll get access to a wide range of enhanced benefits including but not limited to flexible hybrid working, enhanced leave entitlement and access to several health and wellbeing programmes and benefits.
Application Details:
• Must include CV and a supporting statement that outlines why you want the role, why you want to work for AKF(UK) and how your experiences and skills to date make you the most suitable applicant for the role.
• Must have the right to work in the UK
The client requests no contact from agencies or media sales.
The Philanthropy Manager is a key member of the Philanthropy & Partner Engagement Department which sits within War Child’s award-winning Fundraising team. War Child is growing, and the Philanthropy Manager will support the development of the Major Donor Function at War Child to retain and increase our income from major donors so that we can reach more children in the worst conflict affected countries.
Results oriented, you will have strong interpersonal and management skills together with a flexible and proactive approach. This is a great opportunity for a motivated relationship fundraiser with a passion for international development to join a successful and ambitious team.
Your Role
The Philanthropy Manager role is crucial in helping raise funds to enable our rapid growth and the expansion of our impact. Reporting to the Philanthropy Lead, you will be responsible for developing an excellent stewardship programme which grows unrestricted and restricted income and nurtures relationships with War Child’s existing major donors. You will use excellent communication skills to write compelling and tailored proposals to increase our reach.
As an integral member of the Philanthropy and Partner Engagement Department, you will bring creativity, insight and experience to the team, as well as being a key voice and representative internally and externally. You will contribute to the wider Fundraising & Communications strategy by taking a lead role in cross-team projects and activities.
Your Responsibilities
- Systematically identify, qualify, and strategise a pipeline for up to six figure gifts for both unrestricted and restricted giving
- Lead on building an excellent stewardship programme, supporting relationship managers across the team to deliver sector leading supporter journeys
- Develop and implement strong cultivation and solicitation plans for existing donors to generate significant income from the portfolio. This will include personal meetings, attending networking events, writing proposals/reports and making presentations
- Take an active role, and lead where relevant, on the planning and delivery of a diverse portfolio of philanthropy events, including events that are hosted by Ambassadors
- Support on the development of new fundraising products which drive the stewardship programme and the retention of major donors
- Actively participate in regular department, team or working group meetings, contributing to strategy discussion and decisions that will be beneficial to the development of fundraising activities
- Record all communications with major donors on War Child’s database, Salesforce, ensuring donor information is kept up to date and properly secured at all times.
- Monitor income and expenditure targets and provide regular progress reports and updates on performance against target using War Child’s database
- Take an active role, and lead where relevant, in cross-team working groups to provide insight, advice and gain opportunities for the Philanthropy & Partnerships team
- Maintain an up to date knowledge of current activities of War Child and be an advocate of the War Child brand at all times
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
- Perform other duties as may be required by the Director of Philanthropy & Partner Engagement
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
You Are
- Experienced in a similar fundraising role, with a specialist knowledge of major donor fundraising, ideally within an international development or humanitarian NGO
- Able to work independently to develop and implement fundraising strategies with a proven track record of securing five-figure gifts and delivering against targets
- A relationship manager with strong networking skills at senior levels internally and externally
- Experienced in stewardship strategies for major donors or the development of supporter journeys in order to retain donors
- Excellent skills in presenting information, verbally and in writing, including briefings and project reports to a range of audiences in a clear and confident manner
- Able to understand international development including War Child’s vision, mission and values and present War Child’s work with authority
- Organised and able to plan and prioritise to meet multiple deadlines
- Able to demonstrate experience of successfully planning and delivering events.
- Up to date in your knowledge of fundraising regulation, compliance and GDPR, and its implications for fundraising policy and practise.
- Experienced in database management, ideally Salesforce
We are driven by a single goal – ensuring a safe future for every child affected by war.
The client requests no contact from agencies or media sales.
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Position Title: Senior Development Manager, Donor Network
Location: Hybrid working between London office and remote.
Reports To: Director of Strategic Development
Employment Type: Full-time, 37.5 hours a week (flexible working hours considered)
Scope:
At Big Change we know that great things happen when you build connections, trust and relationships, and enable people to share, learn and act together. If you are a fundraiser who loves building relationships, raising funds that catalyse system change, and facilitating collaboration across a community that is motivated by a common goal, we would love to hear from you. We are looking for a Senior Development Manager who is passionate about exploring new ideas and possibilities within a collaborative environment as well as ensuring our supporters feel valued.
You will manage our Big Change Strive Network: a group of high-value donors who share our values and back our core work. To do this successfully you will be confident in building on strong existing foundations by working with those who have taken part in our Strive challenges and been a part of our ‘catalyst circle’, and you will play a crucial role in deepening and expanding the network and its visibility. There is space for a creative approach in this role because we want to take our incredible supporter network to a new level. Not only will you be leading a large part of Big Change’s fundraising efforts, but you will also be making and introducing new connections that will help to enrich and evolve the Strive network.
Reporting to the Director of Strategic Development, this role is essential in building and maintaining relationships that drive philanthropic support and advance Big Change’s mission. The ideal candidate will have a proven background in major donor engagement, building network identities, network development, managing communities and project management. An interest in systems change is a bonus.
Our Team
Big Change is unashamedly hopeful for a future in which all young people can thrive in life. We know that the issues many young people face are multilayered and inter-connected, and the systems around them need to change in big and multidimensional ways. This is why we find and invest in the people leading change, backing projects and funding early-stage ideas with high impact potential. And why we provide opportunities for our community to connect, learn and act together. Our expert and committed team bring people together to spark lasting change.
Big Change Benefits:
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£1000 Learning and Development Allowance
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Cycle to Work and Season Ticket Loan schemes
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Flexible working
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Pension scheme with up to 5% matched by Big Change
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Monthly phone allowance
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Wellbeing allowance
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Unlimited annual leave policy
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Volunteering days
What you’ll be doing (Key Responsibilities):
1. Fundraising Strategy Implementation:
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Support the Director of Strategic Development to develop and refine fundraising and partnership goals and objectives.
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Execute the organisation’s fundraising strategy, working as part of the Development Team towards a shared target, with a focus on major gifts.
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Identify and pursue new funding opportunities, populating the organisation’s pipeline, ensuring alignment with organisational priorities and project needs
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Work with team members in each area of the organisation to develop a strong model for donor collaboration linked to impact.
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Monitor market insights and adapt to fundraising trends and donor behaviours.
2. Strive Network Management and Development/ Donor Community Development:
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Lead the management and growth of a mission-aligned network, engaging high-net-worth individuals, including those who participate in Strive Challenges.
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Develop and implement strategies to deepen relationships within the Strive Network, fostering a sense of community and shared purpose.
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Work with our comms and marketing team to develop the donor network’s shared purpose, vision statement, brand identity and visibility.
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Oversee the careful research, qualification and stewarding of new partnerships that will help to enrich and evolve the Strive network towards inclusivity and participatory approaches.
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Co-develop value propositions with existing members of the Network to encourage others to join the group.
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Create opportunities for the Strive Network to connect with and add value to our community of changemakers on the ground (eg. mentoring, connections, follow on funding).
3. Major Donor Engagement:
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Lead on relationship management with existing major donors, designing tailored stewardship and ensuring ongoing engagement.
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Review, evaluate and further develop key touchpoints with major donors, collaborating with team members across the organisation and other funders where appropriate.
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Accountable for the identification, cultivation, and welcoming of new major donor prospects, with a focus on diversifying and expanding the Strive Network beyond its current reach.
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Oversee the production of personalised proposals, presentations and reports, sparking ongoing engagement with the network and linking their contributions to Big Change’s community and impact.
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Work closely with the Director of Strategic Development in managing high-profile donor relationships and securing multi-year commitments.
3. Team Leadership and Collaboration:
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Provide training and professional development opportunities for team members.
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Work closely with other teams at Big Change to ensure alignment between fundraising activities and organisational needs.
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Develop, inspire, motivate others to fulfil their potential and foster collaboration across Big Change and its community
4. Data Management and Reporting:
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Working closely with the senior leadership team, track and report fundraising progress, ensuring transparency and accountability in all pipeline development activities.
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Oversee the management of donor databases, ensuring accurate and up-to-date records of all fundraising activities.
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Track and analyse engagement metrics to evaluate the effectiveness of strategies and campaigns.
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Responsible for compliance with all relevant regulations and ethical standards in fundraising activities.
Here’s what we’re looking for:
Experience:
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Highly experienced in fundraising, major gifts, network development, or related roles.
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Proven experience of building a community with shared identity, values and purpose.
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Facilitation of co-design processes, or related experience of such approaches.
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Strong experience of designing engaging events, experiences and creative communications.
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Communications and branding experience helpful but not essential.
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Experience with working across UK and US markets isn’t necessary but would be desirable
Skills:
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Excellent communication, negotiation, and relationship-building abilities.
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Familiarity with donor management systems and fundraising software.
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Understanding of approaching complex problems with systems change methodologies.
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Ability to establish and manage effective working relationships with people of diverse working styles, backgrounds and industry-experience.
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Capability in leading and developing teams.
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Spotting opportunities to engage network, make connections and drive impact.
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Ability to demonstrate the connection between major donations and the outputs and impact of an organisation.
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Proven ability to craft, pitch, and refine compelling proposals that resonate with high-value donors and inspire long-term partnerships
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Proven ability to develop and manage corporate partnerships.
Personal Attributes:
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Results-driven with a strong commitment to the mission of Big Change.
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Thrives on 1:1 relationship building, while also creating a purposeful and inspiring community dynamic.
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A creative self-starter with initiative, confidence, and drive.
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Able to understand and work well with an entrepreneurial mindset.
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Proactive and able to work independently as well as collaboratively with the team.
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Upholds strong ethical standards and is committed to transparency in fundraising.
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Passionate about system change, with a natural ability to build trusting relationships and trust with diverse leaders and philanthropists.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 6 October 2024
Ref 6841
We are looking for an UK Government Account Manager to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work, supporting and maximising our relationships with the UK Government.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.
About the role
As the Account Manager you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.
The focus of the role will include maximising the impact of SCUK's relationships with the UK Government including Foreign, Commonwealth and Development Office (FCDO), ensure effective knowledge management and capacity building for the UK Government account internally – including for UK Government funded programmes, pipeline and influencing work.
You will support and liaise with a network of internal and external stakeholders to optimise our UK Government engagement, in pursuit of specific partnership opportunities. As well as contribute to the development of the wider partnership strategy, lead and contribute to cross team projects.
In this role, you will:
- Ensure a broad-ranging and inclusive partnership. This includes:
- Contributing to the implementation of SCUK's overall institutional partnerships strategy.
- Management of information and status of relationships/financing to keep our leadership (CEO, Executive Directors) up-to-date with our partnerships.
- Supporting the organisation to continually build strategic understanding of the UK Government and any evolving trends that may impact the relationship.
- Representing Save the Children with the appropriate partner contacts and providing strong support to colleagues in their external engagement (country, regional and HQ levels).
- Exploring new avenues of collaboration and new funding modalities to maximise income and return on investment.
- Secure support from colleagues from across the organisation to contribute to our engagement with the UK government
- Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards. This includes:
- Development and delivery of donor specific capacity building plans.
- Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.
- Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.
- Engaging with wider Save the Children in generating and sharing learning and best practices.
- Ensuring strong knowledge management systems are in place.
- Collaborating with team members to develop and embed our partnership and management approach, to maximise the benefit of the team's work to the wider organisation and movement.
About you
To be successful, it is important that you have:
- Skills in partnership management and market assessment in relation to overall positioning with partners.
- Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.
- Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.
- Experience in relationship management, working with Governments, donors, trusts and foundations, or equally demanding partners.
- Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.
- Ideally knowledge of and experience working directly with Governments and other key factors such as multi-lateral institutions e.g. their structures, operations and priorities (geographic, sectorial, thematic, at policy & advocacy levels).
- Ideally a good understanding of project design, quality programming and effective delivery.
- Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.
- Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.
- Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lewisham Local connects the community to give, share and work together to create happier and healthier communities. We are growing and want to engage local people to give their time, money and skills to make a difference in Lewisham.
You will lead an exciting and unique local giving programme, engaging new communities of givers, leading impactful campaigns to raise awareness of the good causes and needs in Lewisham and develop a legacy of local giving in Lewisham.
Main Duties and Responsibilities
· Work closely with the Committee and key stakeholders focusing on a shared vision, mission of Lewisham Giving and to successfully deliver the strategy.
· Produce an annual plan of work that sets out the key priorities and activities for Lewisham Giving and is approved by the Committee
· Proactively establish and nurture a network of businesses, residents, community organisations, and individuals who will contribute time, money, skills, opportunities and connections to ensure a sustainable Giving model for Lewisham.
· Commission or carry out research as necessary to understand unmet need and inform plans to maximise impact.
· Further develop the giving model for Lewisham through co-design with residents and other relevant agencies and monitor and report on their impact.
For futher information please refer to the full job description and person sepcification attached below.
Rolling interviews
There is no closing date as we aim to interview the candidates who meet the criteria in the JD on rolling basis.
About the recruitment:
We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.
We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed.
The client requests no contact from agencies or media sales.
General Statement of Duties
The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income. The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.
Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.
This is a key role within a small and dedicated team. The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.
Main Responsibilities
To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:
· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.
· Understanding all prospective and current donor profiles, and their motivations and communication styles. Formulating personalised cultivation and stewardship plans.
· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.
· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.
· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships. Work with internal teams and senior volunteers to deliver events and activities to the highest standard.
· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.
· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.
· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.
· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.
· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.
· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.
Person Specification
Essential:
· Educated to degree level or equivalent career experience.
· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.
· Experience of working with high-value Trusts & Foundations.
· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.
· Experience of working to and commitment to achieving financial targets.
· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.
·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.
· Highly proficient with Microsoft Office systems.
· Ability to work outside of contracted hours, as required.
· Ability to travel overseas, as required, and represent SJEHG at events and functions.
Desirable:
· Experience of raising funds within the humanitarian and/or international organisations.
· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.
· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.
· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.
· Experience of planning and executing fundraising PR campaigns
· Experience of managing senior volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – Senior Network Fundraising Manager
Reporting to: Head of Fundraising
Location: London/Hybrid - in person working on Mondays (either head office or local network office), with flexibility of home/office for the remainder of the week
Contract: Permanent
Hours: 35 Hours
Salary & Grade: 4LCO/£50,823-£53,498
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
The role
The Senior Network Fundraising Manager is a new and vital role, created to maximise income generation across FareShare’s national team and 18 Network Partners. This role is integral to driving collaboration and establishing a strategic approach to fundraising across multiple sites.
FareShare has a vibrant national fundraising department that has consistently grown the organisation’s new and existing income streams in recent years. As we have grown, so have our regional delivery partners, who are independent charities, each investing in their own fundraising to sustain larger operations. The Senior Network Fundraising Manager will join FareShare’s Fundraising Leadership Team to enhance these efforts through strategic collaboration and clearly defined ways of working to maximise opportunities across our income streams.
Central to this role is the development and co-design of a strategic plan for fundraising across FareShare and our Network Partners. This plan will ensure we are better equipped for income generation, adopting consistent ways of working and a co-ordinated approach, which avoids overlapping our respective audiences and keeps the supporter at the heart of our decision making.
The Senior Network Fundraising Manager will facilitate and coordinate fundraising activities across multiple partners. This requires involving and inspiring key stakeholders, managing conflicts, setting clear expectations and responsibilities and driving continuous improvements to the way we work together. The role will ensure that the tools, frameworks, resources, monitoring and evaluation methods, and relationships are in place to successfully share information, champion successes and build new funding opportunities across FareShare and our Network Partners.
The role offers a fantastic and unique opportunity to develop a new strategic approach to fundraising across multiple charity partners, operating under the same brand and mission. You will have a strong track record in income generation, and experience or understanding of organisations working together in a federative structure. Cross-team collaboration is crucial to the role, and you will demonstrate strong relationship building, communication and influencing skills.
Main areas of responsibility
1. Lead the development of a Network Fundraising Strategy, incorporating co-designed ways of working and objectives across FareShare Network Partners.
2. Lead on culture change and new ways of working to ensure network partners are consulted and considered in all new fundraising activity.
3. Manage and coordinate FareShare’s monthly forum of network fundraisers and foster a culture of best practice, collective effort, collaboration and learning.
4. Identify network-wide investment projects and support the development of joint funding bids to secure significant income for FareShare and our partners.
5. Ensure national fundraising activity gives full consideration to network fundraising and its potential to be delivered locally.
6. Investigate and take learnings from how local fundraising activity could grow and be delivered nationally.
7. Stay abreast of all Network Partner fundraising activity, financial performance and longer-term business plans.
8. Act as the main point of connection for the flow of information between Network Partners and FareShare’s national fundraising team.
9. Champion the work of the network fundraising teams in cross-department and cross-organisation forums.
10. Track progress against strategy objectives and regularly review ways of working.
11. Play an active role in the leadership of FareShare’s fundraising team and the delivery of our national fundraising strategy.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with the below criteria.
Essential Criteria
- Experience of implementing fundraising strategy and operational activities in at least one of the following areas; community & events, trusts & grants, individual giving, major donors or corporate partnerships.
- Excellent interpersonal skills with the ability to advise, influence and inspire internal and external stakeholders at varying levels.
- Experience of managing stakeholders through a period of change and consultation.
- Experience of establishing fundraising frameworks that can be applied and delivered both nationally and regionally.
- Proven experience of sequencing activities to ensure approaches are tested and evaluated before rolling out more widely.
- Strong written and verbal communication skills, with experience in presenting confidently to a range of stakeholders.
- Proven team player, who displays a collaborative approach and can motivate and generate enthusiasm among diverse groups of people.
- A self-starter with proven ability to use initiative, prioritise and demonstrate a problem-solving approach.
- Ability to assimilate and communicate complexity in a simple and compelling way.
- Ability to meet objectives and tight deadlines.
- Ability to report and forecast financial performance.
- Good knowledge of the UK’s not-for-profit sector and funding landscape.
Desirable Criteria
- Demonstratable experience of working for a charity that operates under a franchise / regional network model.
- Demonstratable experience and knowledge in high-value fundraising (trusts, grants, statutory, corporate & philanthropy) and bid writing.
- Demonstrable interest in, and understanding of, food waste and surplus redistribution.
- Experience of coordinating a network of organisations with shared objectives.
Competencies and behaviours
- Motivation towards, and interest in, FareShare’s mission.
- Problem solving ability, able to think laterally and creatively.
- Highly motivated, comfortable working independently and using initiative, as well as being an enthusiastic team player contributing to group tasks and team working.
- Determined, professional, friendly and resourceful.
- Willingness and ability to travel to FareShare locations around the UK regularly.
FareShare’s head office is in central London and we expect the successful candidate to be able to travel in at least 1 day a week. More flexible arrangements can be discussed in the recruitment process.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Are you passionate about making a difference and supporting those facing death and bereavement? Charity People are proud to be partnering with St Catherine's Hospice to find a Major Donor and Legacy Officer to help sustainably support their strategic priorities.
Hours: Part-time 25 hours
Location: Hybrid Crawley and home-based (at least 50% in the office)
Salary: FTE £32,286 - £36,538
Title: Partnerships Officer - Individuals (Major Donor and Legacy Officer)
About the Charity
St Catherine's vision is a world where everyone can face death informed, supported, and pain-free. They are committed to pioneering standards in expert support and care for anyone facing death and bereavement. They are there for people living in West Sussex and East Surrey, offering both physical and emotional support to those living with a life-limiting or terminal condition and their families.
Their expert teams care for people at home, in their Wellbeing centre and on their wards, They are on hand to support those facing death and loss. They also offer bereavement and carer support to their loved ones.
About the job
As a Partnerships Officer, you will inspire and engage high-value individual supporters, legacy pledgers, members, and major donor prospects, cultivating relationships to support St Catherine's strategic goals. Your role involves actively fostering new donor relationships and stewarding a portfolio of significant individual donors. By delivering exceptional experiences for supporters, you will ensure the longevity of relationships and maximize their potential to deliver sustainable income to fund St Catherine's care.
- Build day-to-day relationships with High Net Worth Individuals, Major Donors, Legacy pledgers, members, and prospects, delivering impactful stewardship, thanking, and face-to-face meetings. You will identify and connect with new prospects. You will develop, implement, and monitor processes to keep the High Value, Major Donor, and Legacy Pledger portfolios dynamic.
About you
You will have experience in developing and managing donor relationships or experience in customer care. You will have brilliant relationship-building skills with strong communication and interpersonal skills. You will be a team player with great attention to detail. This is a brilliant part time major donor and legacy role.
If this role sounds exciting to you then please contact Katharine at Charity People to arrange a meeting.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Employment Services Manager (West Midlands)
Location: Birmingham– hybrid working, with a minimum of 2 days a week in the office.
Salary: £35,000 - £39,000
Hours: 37.5 hours per week, with occasional evening or weekend work (TOIL provided)
Contract: Permanent
Language Requirements: Fluent in English
Overall purpose
Your primary responsibility will be to lead Breaking Barriers’ employment programme in Birmingham and the West Midlands, and support the Senior Employment Services Manager and Director of Services in ensuring high standards of quality and efficiency in the support we provide to clients.
Working closely with the Senior Employment Services Manager, you will take ownership of delivery within this region and lead on the delivery of the contract, including maintaining effective external stakeholder relationships and providing accurate and timely reporting. You will line manage and support a team of Employment Advisers (“Advisers”), enabling them to provide high-quality support to clients and coordinate the day-to-day operational activity which keeps our programmes running.
You are a highly organised and effective worker who knows when to adopt a creative approach and when to follow the established process. You will have an empathetic manner, be willing to go the extra mile to support clients and be proactive in looking for ways to improve our service. Lived experience would be helpful but is not essential.
In addition to exceptional people skills, you will be a strong communicator and possess meticulous attention to detail. You will be confident working autonomously, helped by excellent time management skills and the ability to prioritise and cope with interruptions.
You should have at a demonstrable track record of transferrable work experience in coordinating service delivery, projects or programmes, or another relevant field. Equally important is a demonstrable commitment to working with marginalised populations who face barriers to employment, particularly refugees. A strong interest in employability support and experience delivering employment programmes or careers advice would be a strong advantage.
For our part, we offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference in people’s lives.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
About the position
The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025. The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms.
Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases.
Responsibilities
• Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition.
• Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support
• Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards
• Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices
• Be the key point of contact between Freedom Fund and Hyphen8
• Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes
• Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results
• Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics
• Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality
• Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability
• Interpret and prioritise requests for GMS development and support
• Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS
• Deliver end user support and training to help colleagues use the system effectively
• Ensure compliance with relevant data protection regulations and internal policies
• Train Freedom Fund IT Officer on core functionality of the new GMS
Qualifications and experience
Essential
• Entitled to work in London without work permit sponsorship is essential
• Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support
• Good knowledge of Salesforce features and functionality
• Good working knowledge of GMS/CRM principles
• Experienced in requirements gathering, analysis, solution design, and documentation
• Strong business analyst with ability to think critically and strategically when gathering and validating requirements
Desirable
• Experienced project manager
• Salesforce Advanced Administrator certification
Personal attributes
Essential
• Highly organised, with a meticulous and thorough approach to work
• Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload
• Excellent communication, influencing and stakeholder management skills
Compensation
• £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual)
• 10% non-contributory pension scheme.
• 25 days holiday pro rata, plus public holidays.
The client requests no contact from agencies or media sales.
BACKGROUND
Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.
The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK was established in London in 1997 to support the organisation’s global activities and
particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based
violence. IRC UK comprises approximately 240 staff.
IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2021, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England with employability, wellbeing and integration support as well as deliver capacity strengthening activities through our Healing Classrooms teacher trainings.
The Purpose of the Role
The Grants Manager ensures the quality of and efficient processes for proposal development and grants management; and manages the delivery of the IRC UK’s business development ambitions under the Strategic Action Plan.
Key Working Relationships:
Position reports to Director RAI UK. Position works closely with the Regional Grants Advisor, Program Development Advisor, Head of Programmes and RAI UK project leads.
Key Accountabilities:
Business Development:
- Identify, investigate, track, and support positioning for funding opportunities for IRC UK in in collaboration with regional business development and RAI UK management
- Develop, lead, and track proposal development processes, directly coordinating and managing the development of proposals and concept notes in collaboration with multiple stakeholders;
- Ensure proposals are timely tracked with standard IRC tracking tools
- Assist in compiling and editing proposal budgets and ensure communication and coordination between all departments (finance, programs, and operations) in drafting of budgets
- Provide weekly update to RAI UK on business development, including go/no-go, proposals submitted, wins / losses, etc;
- Drive IRC best practice in business development, including MEL, PEERS, financial planning, the IRC Way, etc;
- Allocate business development tasks and responsibilities to proposal and opportunity team;
- Maintenance of BD records: Pipeline , Partner tracker, BD Notebook (partner meetings, Go-No/Go, positioning, etc.,)
Grants & Contract Management
- Ensure that grants and contracts are implemented in compliance with IRC and relevant donor regulations, as well as maintenance of updated grant files and grant management tools;
- Support Project Managers with quarterly project implementation meetings, following up on any action points related to donor communication and flagging any concerns to RAI leadership in a timely manner;
- Assist project managers, operations staff, and partners with understanding the reporting and other compliance requirements on their grants/sub-grants;
- Manage all reporting deadlines, develop calendars for report development and coordinate report compilation and review;
- Support the MEL team to develop strong Monitoring, Evaluation and Learning practices throughout the portfolio;
- Coordinate modifications to any agreements or projects (i.e. extensions, indicator changes, budget realignments), as necessary;
- Act as focal point for communications with Regional Program Support Team (RPST) around grants administration and compliance functions;
- Act as Compliance officer for UK grants such as the Refugee Employability Project (REP), ensuring adherence to contract requirements such as social value and KPIs, standard contract T&Cs;
- Coordinate with donors on grants management, project progress, monitoring and evaluation.
Partnership Management
- Support in stakeholder analysis and potential partner identification on business development, live projects and for future opportunities;
- Oversee the process of negotiating pre-award agreements with potential partners;
- Work with Programme Managers to keep Partner Tracker up to date;
- Review and advise on all partner agreements (including log frame, budget, spending and workplan); ensure review of partner agreements and provide recommendations
- Ensure adherence to IRC’s Partnership Excellence for Equality and Results System (the ‘PEER System’ or ‘PEERS’) in the selection and management of IRC UK’s partnerships.
- Support Programme Officer with partner vetting and due diligence process in line with IRC’s policies and standards and support collaborative risk management and project design
- Support the review of the performance of the partner, of the IRC (including on the basis of partner feedback), and of the partnership, including successes, challenges and lessons learned, fostering ongoing partnerships beyond the sub-award project cycle.
PERSON SPECIFICATION
Essential
- Minimum two years experience working in an NGO and with local community organisations or charity partners;
- Some knowledge of UK donor regulations and priorities such as Home Office and Local authorities;
- Experience coordinating and writing proposals for public, private and institutional donors;
- Experience with contract funding mechanisms
- Proficient writing and editing skills, previous experience preparing donor reports for UK and European donors;
- The ability to communicate effectively with colleagues, partners and clients in English;
- The ability to work in a multi-cultural, multi-lingual setting;
- Diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;
- Proficiency in using Microsoft Office, especially Excel;
- Solid organizational skills with the ability to juggle multiple tasks, drive accountability, set priorities, effectively manage time, and meet deadlines;
The client requests no contact from agencies or media sales.
Job Title: Database & Insight Manager- VAC107
Working Hours: 37.50 per week (Flexible and part-time working offered by agreement)
Salary: £40,000 per annum
Contract: Permanent
Deadline: Wednesday, 9 October 2024
Telephone Screening: Ongoing
Interviews to take place: Wednesday, 16 October 2024
Location: Leeds with flexibility to work from home
Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have a keen passion for all things data related and experience in manipulating and processing complex data sources? If so, we want to speak to you.
Leeds Hospitals Charity
Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.
People are central to everything we do at the Charity. Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.
The Role
Reporting to the Head of Individual Giving, the Database and Insight Manager role will help to continue to transform the way the Charity uses data to make decisions and support our fundraising strategy.
The post holder will directly manage a team of 3 and will be responsible for ensuring the CRM is kept up to date and accurate as well as providing the Charity with the best possible insight, tracking, recording, and processing of all supporter interactions.
The person will:
· Develop and provide robust, high quality and insightful KPI reports, dashboards and analysis for each area of the charity.
· Inform and update the Head of Individual Giving and Director of Fundraising on response patterns, donor profiles and trends within our database, providing insightful and accurate data to underpin strategic fundraising decision making and informing marketing campaigns.
· Work closely with the Supporter Care Manager/Supporter Care Team on projects and initiatives that will help with loyalty, retention and engagement of our supporters.
· Lead on fundraising wide data product development and take responsibility for data protection compliance/GDPR, in collaboration with the Head of Individual Giving and Governance Team.
· Document and set approaches to manage change and improvement of data capture processes across the teams.
· Lead on new projects relational to our data and processes such as data retention schedules and improvement of existing and new automations.
The successful candidate will:
· Have experience in managing and leading a team.
· Be able to manipulate and process complex data sources, analysing supporter data.
· Have proven experience of gathering and analysing data, extrapolating meaningful insights and producing recommendations.
· Have strong analytical skills, with the ability to interpret results and draw conclusions and high-quality analysis.
· Have good knowledge of Excel including formulae, pivot tables and graphs.
For more details on the charity and role, please visit our website.
Benefits:
· 27 days holiday a year plus bank holidays with the option to buy additional holiday
· Flexible and Hybrid Working
· Volunteer Days
· Unlimited access to our online Learning & Development Portal
· Line Management Training Programme
· Pension scheme- 5% employer contribution
· Annual pay review
· Health & Wellbeing support including:
o access to an Employee Assistance Programmes and trained Mental Health First Aiders
· Life Insurance Protection
· Cyclescheme
· Car Lease Scheme
· NHS Blue Light Card and Discounts
As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.
Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
We’re looking for a talented and motivated Fundraising and Communications Manager who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.
What we do
We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world.
- We build communities between people with Prader-Willi syndrome, their families and the professionals who support them to share knowledge and expertise and improve outcomes for people with Prader-Willi syndrome and their families everywhere.
- We want everyone with Prader-Willi syndrome to get equal access to diagnosis and treatment no matter where in the world they live and to ensure better, more consistent outcomes for people with the syndrome and their families.
- We work to ensure research into the condition works for everyone and reflects the diverse experiences and environments of those living with the syndrome around the world today.
- Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.
- We have a staff team of four who work in conjunction with dedicated volunteers from around the world.
Key Fundraising Responsibilities
- Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
- Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
- Provide outstanding donor care to encourage a high level of retention and repeat donations.
- Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
- Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
- Develop a robust pipeline of case studies for use in our fundraising campaigns.
Key Communications Responsibilities
- Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
- Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
- Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
- Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
- Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
- Produce compelling monthly newsletters and an Annual Report.
- Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
- Uphold and showcase the IPWSO mission and brand.
- Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
- Oversee copywriting and proofreading within IPWSO.
- Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.
General Responsibilities
- Champion the vision, mission and values of IPWSO internally and externally.
- Comply with all relevant charity and other legislation.
- Uphold IPWSO’s internal policies.
- Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
- Undertake other reasonable duties requested by the CEO.
Person Specification
Essential
- Significant fundraising experience including planning and delivering successful online fundraising campaigns
- A track record of securing donations from individuals
- Experience of donor stewardship
- Excellent presentation, writing and storytelling skills across a wide range of applications and for varied audiences
- Excellent proofreading and editing skills
- Understanding of organisational branding
- Experience managing websites and social media platforms
- Excellent organisational skills with the ability to work under pressure and to strict deadlines
- Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships
Desirable
- Experience using Donorfy or another CRM
- Experience using Google Analytics and WordPress
- Experience managing Google Ad Grant campaigns
- Experience working remotely
- Experience working with volunteers
- Experience working as part of a small team
- Experience working for an international nonprofit organisation
- Understanding of challenges facing people with disabilities
- Design skills, including proficiency in software such as Canva
Essential Personal Attributes
- Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
- Confidence and ability to work well with people from different backgrounds from around the world
- Highly self-motivated and able to work on own initiative as well as part of a team
- Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed
The client requests no contact from agencies or media sales.